I wish Uhaul would remove that this location does not buy back boxes. That was a hassle but it's Uhaul's fault, not MB Garage. Uhaul, you really need to update your website on this because I used the truck to bring back unused boxes as I was dropping it off. Get your $hit together Uhaul, I treated your truck as if it were my own, last thing I needed after moving was bothering family for help picking up empty boxes that could've been dropped off to the right location BEFORE returning your truck. Very irritated with that, but this is not MB Garage's fault - this is on Uhaul 100 %.Mandolyn D.
Customer Reviews for MB Garage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff were friendly enough, but we're not prepared for the scheduled pick up at 9am. The 9 ft moving van was said to have been with a lady that decided to keep it overnight. This left no van for my reservation. They then said the company must have switched the location to Lake in The Hills. I again showed my reservation confirmation email with their location identified and explained I had limited time to complete the moving assignment and had already wasted 40 minutes with them trying to figure this out. I really needed to get going and suggested they just substitute one of several small box trucks. They agreed, but insisted they had to charge me 79 $instead of the 19 $as the contract stated. They said I would have to take up the overcharge with corporate. I had to reluctantly agree due to limited time and others involved in the move. This was an incredibly frustrating experience! I can't believe they didn't have the problem solving ability to take care of a customer due to their or their parent companies error. The fact I ended up late to the pick up, then had to pay 50 $more for the inconvenience added insult to injury. I would very much appreciate Uhaul contacting and at least refunding the overcharged difference. My phone number is 815-236-8808.William B.
The location was fine. My problem was with the corporate U-Haul online check-in procedure. I reserved the van online, and chose to use my phone to check in. When I arrived and logged into my account, the site had me re-enter all of my personal info (even though I had given that info when I reserved the van). Literally 25 minutes later I received the email to check in (this was 25 min into my 6 hr reservation). I also could not check in using that email. I had to go to the counter and do everything there, which negates the purpose of online check-in. FIX YOUR WEBSITE AND ONLINE RESERVATION SYSTEM! I've had better and easier online ordering for a friggin' taco!Geoffrey B.
Willing to offer detailed explanation of negative experience. 3 additional charges and nickle dime â€œextrasâ€ that would make me avoid if at all possible.RICHARD E.
No obvious drop box to put the keys in, just put them inside the building wherever I could find a spot.Terri C.
I rented a motorcycle trailer that was buried in snow.It was pulled out and cleaned off,but I feel it should have been ready to go by the time I got there.PETER K.
Have vehicle ready for rental at pickup. Back door lock was iced shut. Luckily another customer was able to dethaw the locks with antifreeze. Had to walk through a foot of snow to get to the truck. Truck wasn't full of gas when I got in it and was charged for the person prior not filling up! Bed was dirty. Didn't work well for my mattress and couches. Going back to the uhaul down the street.David K.
Very Friendly and Honest! Thank youJAYSON T.
n/a - just dropped off the trailer after hours so didn't interact with anyoneNathan B.
Le client n'a pas laissé de commentaire.Leonard W.
The only suggestion I have is: Stop making it difficult for people to reserve your service by "digitally demanding digital proof/ pictures " instead of just typing in drivers licenses and such. Not everyone know's how, nor has the capabilities that today's techno-world demands.TIMITHY M.
Le client n'a pas laissé de commentaire.GEORGE G.
Le client n'a pas laissé de commentaire.roger P.
Le client n'a pas laissé de commentaire.Racheal O.
How can we get in touch with the garage. My husband left his wedding ring in the cup holder. We would be able to get it today before someone else rents the truck.Michael P.
I was a little shocked about being charged twice for going over the 6 hour time. It's been a while since I had rented one and don't remember a limit like that. Wish it would have been a little more prominent. When I read about the six hours while booking, I thought it was more of a suggestion. Last time I rented...about 10 years ago, I got charged an additional 50 $as well. Besides that, it was a great experience.Jeffrey M.
When we received the call a day before to confirm our reservation it ended up being at a completely different location and 9 hours after our time preferred. When we tried to figure out how to get another U-haul for morning, the customer service representative said that there was absolutely nothing we could do and that we wouldn't have a U-haul. Luckily, we called again to talk to someone else and that worker took time to help us find something else. Terrible attitude from the first worker. It was extremely stressful.Josefa A.
The process to reserve the truck was difficult. I waited an additional 45 minutes or so to obtain the truck while already on location. I didn't feel, nor do I recall from my experience in general, that there was any forewarning of this and it caused a significant delay in my timing causing great distress to my situation.Jose L.
Truck was very dirty both inside and out. The employee, Joel, was very courteous, but the U-Haul employee was not there . Took an hour plus to get the vehicle and he did not know how to rent us a dolly or blankets. No walk through or check out before we took off. Vehicle itself ran well and did the job. I would rate Joel himself very high. In their defense U-haul websites were not working very well and my own attempts to confirm the reservation over the phone were met with long wait times without anyone ever picking up the phone.Tess D.
Le client n'a pas laissé de commentaire.Timothy F.
I had want to pick up in Crystal lake but you changed it to a 40min drive away.SANDRA R.
Uhaul needs to to align with MB Garage on the actual hours of operation so Uhaul.com provides accurate information. When I reserved the truck, Uhaul.com indicated that the location closed at 6P and that I could pick-up the truck as late at 5:45, which is what I selected. When I arrived to pick-up the truck, the attendant told me that they closed at 5 for pick-ups but would take care of it for me anyway.DAVID H.
Le client n'a pas laissé de commentaire.Peter D.
Love the brand new van! Very nice ride and super clean.Biao H.
Le client n'a pas laissé de commentaire.Mike L.
My phone died so we couldn't get to the information to return the truck. We tried going to the people at ther place and they didnt want to help us and said they were closed. How were we supposed to return the truck then? A guy finally came out to help us, told us we didnt refill the gas tank. So we went and got gas, by then my phone had enough charge to use the app.Christy H.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Marion L.
Rental Pick up Location was closed on Saturday and Sunday - the days of my rental so there was no local help, I had to call the 800 number to help out the because the app process was slow. It took about 30 minutes to check out the truck. The app & web page would not work to check in the vehicle, I had to call the 800 number, which took more time It took about 1 hour of my time to check in and out the vehicle - way too long.paul T.
Le client n'a pas laissé de commentaire.Paul I.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Sharron A.
Le client n'a pas laissé de commentaire.Bart G.
Equipment....the mirrors do not adjust enough......Paul S.
Easy transaction with friendly staff.Steven S.
Le client n'a pas laissé de commentaire.Richard N.
Always a pleasure to work with Manny! Love the GMC cargo van.GAYLE V.
Very efficient service - no time wasted on phone or with pick up or drop-off. I had to sweep some dirt out of the trailer but everything performed well and the people were very helpful!jerry S.
Manny is anyways great at giving fantastic ServiceKonstantinos D.
Le client n'a pas laissé de commentaire.Mary B.
Manny was GREAT! Offered suggestions that saved us a few dollars. Helped connect trailer to vehicle. Gave some helpful tips on how to handle the trailer. Just a fantastic experience.Ian P.
Manny is a great guy. Wonderful team. Very helpful. Always like this place. Helps to have a Uhaul close to home.KARTHIKEYAN R.
Nothing..it was great!!Kim M.
Le client n'a pas laissé de commentaire.Hector C.
Le client n'a pas laissé de commentaire.John Z.
Didn't get a receipt. You should be asking about the whole process, not just the pick up and drop off sites. I was satisfied with the people and trailer once we pinned down where we were supposed to pick it up. The UHaul process isn't that great. I thought I had a trailer reserved close to Conover, WI for a specific date. I called a month ahead to reserve it. We ended up having to go way out of our way to pick it up. When I complained on the phone, I was told your policy was that you'd guarantee me a trailer, but couldn't guarantee how far I'd have to drive to pick it up. Not acceptable. Will never rent a uhaul again. I'd buy a trailer before renting from uhaul in the future.Nancy D.
The UHaul desk was not easy to find. Manny was friendly enough but DID NOT walk out with us to help us find the vehicle or give any instruction. We were not aware until we arrived at our location that there was a small leak in the roof. This leak issue was written on the back of or ticket but WAS NOT pointed out to us. Luckily there was no damage, only wet blankets. Also, less than 24 hours before our scheduled pick up time we were told we would have to go to this Huntley location NOT our "preferred spot" (fine print) in our home town. We had to drive 45 minutes to pick up the truck. Appreciate the extra day & 50 miles but think this is poor customer service. Why couldn't the truck have been brought to our preferred location? We had to concede as there was not time to make changes with the movers.Susan S.
Very convenient location for this part of McHenry County. Merci.JOHN A Z.
Le client n'a pas laissé de commentaire.John J.
Was told our "U-Haul guy isn't in today, we'll try to figure it out". Tried to find me a car hauler when I reserved a 6' x 12' closed trailer.Roger C.
Le client n'a pas laissé de commentaire.Dena N.
First off I reserved the truck near where I live in Rockford way before time then Uhaul cancelled that and made me drive an hour out of my way to Huntley to get the truck. I called the new pickup location the day before and spoke to the owner. He said he would be open at 9:30am and would have my dollies ready to go. MB Garage where we were picking up the truck was not open as promised. I spoke to his next door neighbor and he said MB Garage is NEVER open on the weekends. So I was lied to. I even told him that Uhaul called me and said I could pick up the truck at 9am. And he strictly said I could not pick it up until 9:30am when he opens. He had no intention of opening on Saturday, so why did he insist on 9:30am when he knew I would have to use the self serve option. Then on Saturday after waiting for him to arrive, we had to spend almost an hour using the self service option on the phone. Then we found out he did not put the pads, or both dollies in the truck as he promised. We had to get those from another Uhaul location and it wasted another hour or so. After waiting for a while for MB to open, I called the Uhaul 1-800 number. That was another joke. The first guy had to transfer me. Then the 2nd guy just sent me a text with video and got me off the phone. All the video said basically was to log in to my Uhaul.com account. The first and 2nd guy could have just told me that. What ever happened to normal communication? Once logged in to my Uhaul.com account, the steps were pretty easy and the video was not needed and redundant. What a time waster that all was on top of the other wasted time.Michael H.
I won't drop off another truck to this place in Huntley again. I'll use Huntley self storage. Between the pick up and drop off it was a terrible experience with u-haul.Scott S.
Le client n'a pas laissé de commentaire.Jaimie K.
Uhaul sent us to 2 separate locations for drop off. We did not need the responsiblity of unhitching the trailor. Uhaul area supervisor said they would NOT charge for additional days after relocating. Charged us the extra days, and tried making up with a 25 $credit that barely covered the gas back and forth.Jeremy S.
Le client n'a pas laissé de commentaire.Daniel H.
Great service good and knowledgeable staff Thank YouNereo B.
Le client n'a pas laissé de commentaire.Marek S.
Le client n'a pas laissé de commentaire.Daniel H.
Service was a little slow, but the staff were nice.HOWARD H.
Van was not clean (driver's area). Its a cargo van so no big deal. The location is VERY convenient and it is VERY VERY easy to rent a van simply with your phone. Great process!DAVID S.
Requested moving blankets with my order. No blankets were available. Also, I was moving from Cary, IL and requested a pick-up in Crystal Lake, IL. Because I was using the vehicle for a one-way move I was told I couldn't use any of the vehicles in Crystal Lake despite placing the reservation well in advance. Felt like a second-rate customer because I was using the vehicle for a one-way move.Kara D.
Le client n'a pas laissé de commentaire.tim S.
The owner was very nice and very helpful. He seemed like he cared that I have a good experience.Stephen C.
Le client n'a pas laissé de commentaire.jerry S.
Manny was AWESOME! Thanks for going the extra mile with your incredible customer service!Sharon E.
Le client n'a pas laissé de commentaire.Emmanuel H.
Easy access, quick service, excellent staff.Carol L.
Le client n'a pas laissé de commentaire.brian B.
Le client n'a pas laissé de commentaire.Charlie H.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Terri M.
Shop owner and his crew the best!! Always have great equipment and outstanding service!!!Tim L.
The owner or manager Manny is very efficient friendly, and helpful.Greg W.
Le client n'a pas laissé de commentaire.dan S.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Roger G.
Great service from shop owner!! Equipment in perfect condition.Tim L.
Le client n'a pas laissé de commentaire.Connie A.
Fantastic service - Top notch rental location!Tim L.
Le client n'a pas laissé de commentaire.Ron R.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.MANUEL B.
Le client n'a pas laissé de commentaire.Grzegorz M.
Le client n'a pas laissé de commentaire.Connie S.
Le client n'a pas laissé de commentaire.Stanley D.
The representative never showed up for my appointment.RICHARD T.
Le client n'a pas laissé de commentaire.Mark W.
I had reserved a truck in Rockford IL that was supposed to have a dolly and furniture covers in the back to use for my move. The DAY BEFORE my move I was told my rental was available in Huntley IL (45 minutes away). This was not ideal, but I chose to go along with it. Upon arrival in Huntley I was told that the man who runs the Uhaul shop there was "not in" and that I should come back later. After fighting that for a while I was able to get the truck, but there was no equipment in the back (the equipment that I had on my reservation), and it was connected to a trailer that I did not request. I had to drop it myself in the pouring rain. All in all this experience was not smooth, and it cost me too much time/extra money. MBgarage is not a place I would ever recommend, and uhaul was not very accommodating in this whole situation.Caleb C.
Le client n'a pas laissé de commentaire.Louis H.
The owner at this location is a thief. I used a truck for a local move and only drove 7,4 miles. The truck was slightly below 1/2 when I picked it up. I put in about 1 gallon of gas from my lawnmower gas can. When I returned the truck the owner marked the gas at 3/8 and charged me 13,50 $ for the fuel. I told him the facts and he said blame Uhaul and there is nothing he can do. I attempted to argue my point and was basically called a liar and then told to get the f... out of his shop. Completely unprofessional establishment.Richard K.
Le client n'a pas laissé de commentaire.RONALD B.
I dropped off after hours so I had no interaction with a person. I did have to call because they charged me extra and I was told it was for additional mileage which I was not told at Value PlusSteve C.
Le client n'a pas laissé de commentaire.DONALD F.
Le client n'a pas laissé de commentaire.DONALD F.
Le client n'a pas laissé de commentaire.LEONARD W.
Le client n'a pas laissé de commentaire.DONALD F.
Still waiting on my final bill. I returned the trailer in 2days what the billShepard N.