I was told by uhaul they would attach trailer, they never did. Returned trailer got no receipt of return, again did not help with unattaching the trailer from hitch. Expected for me to back trailer in and the gentlemen at the location was very rude when I returned trailer.
JENNIFFER S.
Moving Truck Rental in Huntley, IL at MB Garage
(Concessionnaire U-Haul dans le voisinage)
10501 N IL Rte 47
Huntley,
IL
60142
Services dans cet établissement :
Pour nous contacter
10501 N IL Rte 47Huntley, IL 60142
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Huntley, IL 60142
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
I wish Uhaul would remove that this location does not buy back boxes. That was a hassle but it's Uhaul's fault, not MB Garage. Uhaul, you really need to update your website on this because I used the truck to bring back unused boxes as I was dropping it off. Get your $hit together Uhaul, I treated your truck as if it were my own, last thing I needed after moving was bothering family for help picking up empty boxes that could've been dropped off to the right location BEFORE returning your truck. Very irritated with that, but this is not MB Garage's fault - this is on Uhaul 100%.
Mandolyn D.- Rating:
- 2.0
Staff were friendly enough, but we're not prepared for the scheduled pick up at 9am. The 9 ft moving van was said to have been with a lady that decided to keep it overnight. This left no van for my reservation. They then said the company must have switched the location to Lake in The Hills. I again showed my reservation confirmation email with their location identified and explained I had limited time to complete the moving assignment and had already wasted 40 minutes with them trying to figure this out. I really needed to get going and suggested they just substitute one of several small box trucks. They agreed, but insisted they had to charge me $79 instead of the $19 as the contract stated. They said I would have to take up the overcharge with corporate. I had to reluctantly agree due to limited time and others involved in the move. This was an incredibly frustrating experience! I can't believe they didn't have the problem solving ability to take care of a customer due to their or their parent companies error. The fact I ended up late to the pick up, then had to pay $50 more for the inconvenience added insult to injury. I would very much appreciate Uhaul contacting and at least refunding the overcharged difference. My phone number is 815-236-8808.
William B.- Rating:
- 4.0
The location was fine. My problem was with the corporate U-Haul online check-in procedure. I reserved the van online, and chose to use my phone to check in. When I arrived and logged into my account, the site had me re-enter all of my personal info (even though I had given that info when I reserved the van). Literally 25 minutes later I received the email to check in (this was 25 min into my 6 hr reservation). I also could not check in using that email. I had to go to the counter and do everything there, which negates the purpose of online check-in. FIX YOUR WEBSITE AND ONLINE RESERVATION SYSTEM! I've had better and easier online ordering for a friggin' taco!
Geoffrey B.- Rating:
- 1.0
Willing to offer detailed explanation of negative experience. 3 additional charges and nickle dime “extras†that would make me avoid if at all possible.
RICHARD E.- Rating:
- 1.0
No obvious drop box to put the keys in, just put them inside the building wherever I could find a spot.
Terri C.- Rating:
- 3.0
I rented a motorcycle trailer that was buried in snow.It was pulled out and cleaned off,but I feel it should have been ready to go by the time I got there.
PETER K.- Rating:
- 2.0
Have vehicle ready for rental at pickup. Back door lock was iced shut. Luckily another customer was able to dethaw the locks with antifreeze. Had to walk through a foot of snow to get to the truck. Truck wasn't full of gas when I got in it and was charged for the person prior not filling up! Bed was dirty. Didn't work well for my mattress and couches. Going back to the uhaul down the street.
David K.- Rating:
- 5.0
Very Friendly and Honest! Thank you
JAYSON T.- Rating:
- 5.0
n/a - just dropped off the trailer after hours so didn't interact with anyone
Nathan B.- Rating:
- 5.0
The only suggestion I have is: Stop making it difficult for people to reserve your service by "digitally demanding digital proof/ pictures " instead of just typing in drivers licenses and such. Not everyone know's how, nor has the capabilities that today's techno-world demands.
TIMITHY M.- Rating:
- 5.0
How can we get in touch with the garage. My husband left his wedding ring in the cup holder. We would be able to get it today before someone else rents the truck.
Michael P.- Rating:
- 5.0
I was a little shocked about being charged twice for going over the 6 hour time. It's been a while since I had rented one and don't remember a limit like that. Wish it would have been a little more prominent. When I read about the six hours while booking, I thought it was more of a suggestion. Last time I rented...about 10 years ago, I got charged an additional $50 as well. Besides that, it was a great experience.
Jeffrey M.- Rating:
- 5.0
When we received the call a day before to confirm our reservation it ended up being at a completely different location and 9 hours after our time preferred. When we tried to figure out how to get another U-haul for morning, the customer service representative said that there was absolutely nothing we could do and that we wouldn't have a U-haul. Luckily, we called again to talk to someone else and that worker took time to help us find something else. Terrible attitude from the first worker. It was extremely stressful.
Josefa A.- Rating:
- 4.0
The process to reserve the truck was difficult. I waited an additional 45 minutes or so to obtain the truck while already on location. I didn't feel, nor do I recall from my experience in general, that there was any forewarning of this and it caused a significant delay in my timing causing great distress to my situation.
Jose L.- Rating:
- 2.0
Truck was very dirty both inside and out. The employee, Joel, was very courteous, but the U-Haul employee was not there . Took an hour plus to get the vehicle and he did not know how to rent us a dolly or blankets. No walk through or check out before we took off. Vehicle itself ran well and did the job. I would rate Joel himself very high. In their defense U-haul websites were not working very well and my own attempts to confirm the reservation over the phone were met with long wait times without anyone ever picking up the phone.
Tess D.- Rating:
- 3.0
I had want to pick up in Crystal lake but you changed it to a 40min drive away.
SANDRA R.- Rating:
- 3.0
Uhaul needs to to align with MB Garage on the actual hours of operation so Uhaul.com provides accurate information. When I reserved the truck, Uhaul.com indicated that the location closed at 6P and that I could pick-up the truck as late at 5:45, which is what I selected. When I arrived to pick-up the truck, the attendant told me that they closed at 5 for pick-ups but would take care of it for me anyway.
DAVID H.- Rating:
- 5.0
Love the brand new van! Very nice ride and super clean.
Biao H.- Rating:
- 2.0
My phone died so we couldn't get to the information to return the truck. We tried going to the people at ther place and they didnt want to help us and said they were closed. How were we supposed to return the truck then? A guy finally came out to help us, told us we didnt refill the gas tank. So we went and got gas, by then my phone had enough charge to use the app.
Christy H.- Rating:
- 3.0
Rental Pick up Location was closed on Saturday and Sunday - the days of my rental so there was no local help, I had to call the 800 number to help out the because the app process was slow. It took about 30 minutes to check out the truck. The app & web page would not work to check in the vehicle, I had to call the 800 number, which took more time It took about 1 hour of my time to check in and out the vehicle - way too long.
paul T.- Rating:
- 5.0
Equipment....the mirrors do not adjust enough......
Paul S.- Rating:
- 5.0
Easy transaction with friendly staff.
Steven S.- Rating:
- 5.0
Always a pleasure to work with Manny! Love the GMC cargo van.
GAYLE V.- Rating:
- 5.0
Very efficient service - no time wasted on phone or with pick up or drop-off. I had to sweep some dirt out of the trailer but everything performed well and the people were very helpful!
jerry S.