Customer Reviews for Madison Quickstop
(U-Haul Neighborhood Dealer)

Évaluation :

1

Was not the same experience I have had with all my other trailer pick ups. Other locations always hook up the trailer, check all electrical is working and have me verify there is no damage on the trailer. The Quick Stop employee pointed at the trailer and said take that one. I asked do you hook it up and he said no and went back inside. I used them haul video to hook up but that was the first time I connected myself. He also tried to change my insurance charge from the 25 I had on my reservation to 75 but I caught that before he finished processing.

Évaluation :

1

app and website were very slow. crashed multiple times.

Évaluation :

5

Easy drop off

Évaluation :

4

First I went to Ace hardware in deer Park. They were not particularly helpful so I decided not to stay. I went to 2nd to none auto detailing on Blue Ash road. They are the ones who truly need recognition in this review. The gentleman there was so extremely helpful in making sure I got exactly what I wanted for my move. They are the ones that I will be recommending from here on out and where I will go for all my future moving needs.

Évaluation :

2

I originally ordered a 10ft truck to be picked up contactless (lockbox) at 7:30am. That week Uhaul called to see if I can accommodate that location by taking a 15ft truck due to low stock. I said yes. Unfortunately they didn't change my reservation to 7:30am or contactless pick up with the 15ft truck. I get to the location that doesn't have my truck ready and I have to wait until 9am to speak to the store. I spoke to 4 customer services reps that coukdnt help me until 9am. Due to the move being 2 hours behind the friends I had originally had to help me couldn't assist me any more. Worst moving day of my life. Customer services also said I'd be receiving a call to talk about my experience and no one called.

Évaluation :

1

I didn't choose this location, UHaul transferred me to it. This place has a few homeless people hanging around the block and is dirty; very uncomfortable. Unkempt guy in front of me had his button-up undone so his bare gut was sticking out; he took off his shoes in the middle of the line and was playing with the inside of them with his hands before he tossed change down on the counter for a blunt wrap. The owner showed up for my appointment 20 minutes late, so I got to hang around in a place I didn't want to be for way too long. The other guy just kept repeating "he's coming, he's coming." And when I asked for an ETA he would just repeat "he's coming, he's coming." Cupholders all had residue in them that even a simple wet wipe could've cleared. I never want to have this experience again.

Évaluation :

1

STOP ALLOWING these people who are running a gas station and a smoke shop and a uhaul business all out of the same place/location! They ALL have bad trucks! My truck was leaking gas from the gas tank itself and you could tell some one tried to Bondo over it and it did a horrible job so I had to pay for even more gas because of the gas that leaked out and that's absolutely Absurd! I will NEVER EVER RENT UHUAL EVER AGAIN!!!

Évaluation :

2

This location needs a honest person to run it. They put false information in and uhaul goes with it. Also the truck, try a run round block 1st, and take your own pics of gas and miles before and after you put gas back in it, or you will be double charged to fill a truck that was given to you almost on E all the way up. Also whatever they quote double it. Uhaul is good but didn't resolve my matter.... this location be cautious GO TO another location It's down the street from it, I should have and knew better but went against my better judgment

Évaluation :

5

The associate was very helpful and friendly. The location was convenient for me.

Évaluation :

3

Truck was having mechanical issues and not fuel-efficient.

Évaluation :

3

My reservation wasn't ready at the first location. Instead of the "$50 reservation guarantee" all the did was change the cost of the mileage.

Évaluation :

3

Shop owner had an AirTag installed in the vehicle. Personally, this seems like an invasion of privacy.

Évaluation :

3

Stop giving other customers priority and making U-Haul customers wait after already starting the rental process.

Évaluation :

3

They say that they have mobile pick-up/drop-off but I had to do the entire process manually, which ate into a half hour of my reservation time. They also have an AirTag in the vehicle, which I could not locate but had to listen to it clattering around as I drove. It also kept broadcasting my phone's location along with it, which now makes me feel uncomfortable because I'm not sure if it will do it again if I come within it's range again. Very slow service, especially with their regular business crowd.

Évaluation :

1

I got to my appointment on time but it was soo unorganized that I had to wait 40 minutes before I was able to leave.

Évaluation :

3

I purchased a utility dolly with my truck rental; however it was not in the truck when I went to pick it up. I spoke to the store rep and he told me it wasn't his fault because I should have come into the building when I picked up the truck. I signed up online to do everything through the mobile app so there was no reason for me to go in the store. I still have not received my refund at this time.

Évaluation :

3

Pickup was quick, easy and the truck was clean.

Évaluation :

1

Horrible experience do not use this location

Évaluation :

3

If necessary, as this was a convenience store and not a full service, U-Haul location. I would not have selected it, but it was apparently the closest location since the one I selected did not have the vehicle I requested.

Évaluation :

1

Twice I have rented a vehicle from here with the intention to utilize my app when picking it up. Both times it required me to go inside. One of those times the store was not open, so I was not able to get my vehicle. Although open the process of getting the vehicle took me 30 minutes or more. I will not, under any circumstance, get a U-Haul from this location again. In fact, due to the fact that the app did not do what was promised, will look for other options besides U-Haul going forward.

Évaluation :

4

took a while

Évaluation :

1

The men were very unprofessional…. The service was horrible. They scammed me for my money by over charged me to steal from the U-Haul company to put extra money in their pockets. They charged me for gas when we clearly put the tank where we received it. Then also charged me for 100 miles with me only suggesting 30 from the beginning then only using 16 miles and I'm still having to pay the 100 mines I did not use! I would never recommend my worse enemy to deal with these guys at this location simply because they are scammers and have horrible customer service and rents out horrible trucks! This whole experience made my moving very complicated and frustrating just dealing with them.

Évaluation :

2

Small lot. Only one employee working both a local shop and uhaul. Had to wait several minutes as he tried to check out several costumers.

Évaluation :

1

The comments are related to the u-haul at the dillonvale cinti ace hardware. I stopped in there on aug 28 and made a reservation to pick up a vehicle on sept 10 a sunday. Iwas to pickup at 9am. He filled out the paper work and said all that I needed to do was pickup the vehicle on sept 10. When I arrived on sept 10 IO found out they did not open until 11 am. I contacted the local u haul and they found me a vehicle on madison rd 5 miles away. I was able to do my task on time. I confronted the manager at the ace hardware several days later. He said he was sorry. When I asked why they did arrange to have a key in there lock box he said the person who made the reservation may not work on sunday so he ight know the store hours! On my bill they charged me for cdw which I did not approve. I did not see the contract until I returned the vehicle because it was sent to my computer which I could access until I returned , The vehicle cost me an extra 10 miles because of this errorI would like a refund of the cdw and the extra mileage charge.

Évaluation :

1

Horrible Drop off experience. Personnel were unhelpful and the location was dirty, smelly, and unsafe.

Évaluation :

1

Hire someone with better customer service skills and know the difference between a quarter tank of gas and a half a tank of gas. Not to mention the truck ran horribly. I started to call them to let them know, I was afraid to something that ran so horribly

Évaluation :

3

Truck has 123K miles on it and in terrible condition. I had to take 7 different pics to document all of the unmarked damage. Truck was dirty with spills on floor and dog hair on the eats. The app timed out while loading the damage pics having to start the entire process again. Very frustrating. The app and on-line crashed twice while trying to reserve and change reservations. People at the store were very nice but they had trouble with the tech as well.

Évaluation :

1

I arrived at the drop-off location, and there was no spot to put the trailer in. I also had 12 blankets I rented that needed to be returned. I called the Madison Quickstop number as directed when I arrived, and the person who answered had no ide how to process my return. I went inside the quickstop (which is a convenience store) and gave the register person my contract with information and told him I already paid for the trailer and blanket rental but I needed to know where to return the blankets and ensure I received credit for the return. He had no idea how to process it, and he called the owner for directions on the phone which were still not clear. He didn't know what to do with the blankets, so I left them in the back of the trailer. I needed proof that I received credit, so the register person had to go through several steps online that he was not familiar with and ask me if I agreed with the steps taken - not a good process for a customer who spent a lot of money to rent and properly return the equipment. The owner should have trained his team to process, been available himself during these declared working hours, or not allowed processing during those hours. This was a stressful process, and I'm still not sure I won't be charged again for the equipment.

Évaluation :

5

Awesome service.

Évaluation :

1

the drop off location had no idea what to do at first. had to call the owner/manager who didn't pick up at first. then they marked down my fuel level as 3/8 instead of 3/4 and I had to chase them the next day to change it. When I called the location they said they could not help me, i'd have to call the regional leader. then I called him and left a message and then I got emails saying the drop off location corrected their error. I will never use this 2nd location ever again. They barely knew what to do.

Évaluation :

1

When I picked up the truck ZERO gas in it. I returned the truck with the SAME low fuel and got charged $10 haha. Dispatch changed the pick up location THREE times. Truck had graffit all over the side of it and smelled like shit. I had professional jobs and had to roll around with a damaged truck. Customer service is horrible. I rent trucks all the time and never had these issues.

Évaluation :

2

It just didn't have the conveniences of a dedicated UHaul store. The clerk was excellent, but the vehicle did not have the blankets I paid for, it was filthy with the last person's trash, and the engine light was on!

Évaluation :

1

They stole my money charge put on me for gas that was already paid!!!! Never go there again for anything! They are crooks!!!! They still owe me $10!!!!!!!

Évaluation :

3

I think that the employees should be able to do an inspection with the customer before and after the rental of the truck, including checking of mileage, gas tank, etc. Additionally, the employee should be able to give the customer an official U-Haul receipt and paperwork. I am much more comfortable with everything in writing.

Évaluation :

1

They lost our reservation even though I called the day priori to confirm we were good. Took use 2 HOURS to get the truck rebooked. 2 Hours!!! Delayed our entire move by 2 entire hours!!!! That's awful. Would not recommend using Uhaul to others.