Évaluations des clients MAKS Smog

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de MAKS Smog

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christopher B.
Évaluation :

Check engine light was on during rental

Peyman P.
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Le client n'a pas laissé de commentaire.

Rayan L.
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The gentlemen who helped finish the rental process on our truck barely understood how to complete the process. I had a utility dolly on my rental and did not recieve it with the truck. I was still charged the 7 dollars for the rental of the dolly

LINDA V.
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Le client n'a pas laissé de commentaire.

Alison D.
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To register/reserve the vehicle online due to COVID-19 Maks made the rental process the fastest I've ever had renting with Uhaul. Everything was really good. Only needed it for 3 hours hours. Hate I had to pay for mileage as it took the $19 to $74 not including filling it up. But other than that excellent service by Maks. I highly recommend them.

Dean F.
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$/mile was brutal. But all in all, I appreciated the convenience. In and out.

Robert C.
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Le client n'a pas laissé de commentaire.

Christian J.
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Le client n'a pas laissé de commentaire.

Fred T.
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Excellent service. Super easy rental

David B.
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No drop box and no one answers phone on uhaul

charles S.
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Le client n'a pas laissé de commentaire.

Sondra B.
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Get more help.

DAVID E.
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Check the Tire Pressers. One Tire was low. And the truck AC was working in park. But If you went up a hill the AC and fresh Air would shut off. I did report these concerns to MAKS Smog and U-Haul. They just did not know of the trouble.

RUSSELL C.
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Le client n'a pas laissé de commentaire.

Shala B.
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Le client n'a pas laissé de commentaire.

Don C.
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Trailer was to be picked up from another location which did not do a thorough check on the equipment.

GALEN M.
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Le client n'a pas laissé de commentaire.

Roy B.
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Le client n'a pas laissé de commentaire.

FREDERICK O.
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Le client n'a pas laissé de commentaire.

ROBERT P.
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This location was out of the way. I picked a different location and U-Haul changed my location. This caused me to go over the mileage. And they also changed my time from 10am to 3pm. The truck did not show up until 2:45. So they didn't clean the truck.

Mark N.
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Le client n'a pas laissé de commentaire.

HEATHER G.
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Le client n'a pas laissé de commentaire.

FREDERICK O.
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1. We needed to keep the truck for one additional day beyond what we originally contracted. Mak's was very flexible and accommodating! 2. This is a general recommendation for ALL U-Haul dealers. Always inform customers immediately about U-Haul's on-line self-check-in app procedure--which could be quite challenging for some--if they return the truck after business hours or on a non-business day. (Mak's DID inform us about it.)

John H.
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Truck could use a wash and is missing a visor on drivers side. Other than that a pleasant experience. Thank you!

Candace C.
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The staff member that helped us seemed like he was checked out and wasn't very tentative. Small location and didn't have the truck I originally wanted.

WILLIAM K.
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Le client n'a pas laissé de commentaire.

DAVID N.
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Yuri was your employee at Mark's Smog. He was very friendly and helpful. This made the whole process much easier

MATTHEW P.
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Le client n'a pas laissé de commentaire.

Misty M.
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Le client n'a pas laissé de commentaire.

THOMAS C.
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I had to sweep out dirt and leaves from the trailer. The previous renter nor the U-Haul facility cleaned it out. I filled two dust pans with dirt and leaves. The mechanic loaned me the broom and dustpan.

CLYDE M.
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Received Fast friendly knowledgeable service

EDDIE N.
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All U-Haul locations I rent are hard working & assisting customer at their Best Very professional the customer service By phone are very fast & good job ?? 5 ?? ?? ?? ?? ?? ??

GARY WAYNE A.
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Le client n'a pas laissé de commentaire.

BENJAMIN M.
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Le client n'a pas laissé de commentaire.

BRUCE J.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Kamlesh V.
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Van was outside clean and great working condition but inside was little dirty from previous renter. Great service and communication while van was delayed for few hours by previous renter.

Martin M.
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Le client n'a pas laissé de commentaire.

thomas E.
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Le client n'a pas laissé de commentaire.

JENNIFER C.
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The gentleman in the front desk went out of his way and helped me by moving the uhaul next to me, so I can have more space to back out of the parking lot. It was my first experience renting a uhaul and it was great!

MILAN P.
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Overall experience was a breeze with our reservation, and pre-check in made picking up the vehicle a snap.

WALTER A.
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I had to call the supervisor to get the truck on the day that I supposed to get it thanks to the supervisory up a me to get the truck on a computer that was most appreciated because of wouldn't put a supervisor helping me I would never I had got the truck so I forget the supervisor nay but a weary was a really appreciate it

KENNETH G.
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No improvement needed!

tom S.
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Le client n'a pas laissé de commentaire.

gary P.
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Everything as described. Check in ant out great!

John R.
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This location was the only reason for any good reviews. I made a reservation online for a location literally across the street from me. A day later I get notification that it got moved to wills road location. Today, the day of pickup I receive a email it got moved again, only this time to a location way out of my way. This made me late for my appointment with my car. Then I was told I must take it back to this location and not one convenient for me after all of my inconvenience. It's just sad to know that I couldn't get at least one break through all of the rescheduling etc. I'm very disappointed to say the least.

CORY H.
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Don't reinvent the wheel. Service was great! Process in and out was smooth. This location was actually a referral.

Marc C.
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Le client n'a pas laissé de commentaire.

Kylie W.
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Le client n'a pas laissé de commentaire.

jacqueline B.
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Le client n'a pas laissé de commentaire.

janet P.
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Instead of writing my last name on the contract, they used my middle/maiden name for last name & they spelled it incorrectly. I need this receipt for taxes, hope it doesn't affect that. When I brought it to their attention I was told they could not change it.

Matthew L.
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Le client n'a pas laissé de commentaire.

MArk R.
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Le client n'a pas laissé de commentaire.

Lori C.
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Quick service!

Ronald S.
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Great place to do business will come back

Christopher P.
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Le client n'a pas laissé de commentaire.

loren H.
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That wasn't all of the good service we received. We made the decision to move quickly, and we changed our minds several times. Customer Service was patient and very, very helpful. When we first tried to pick up a truck, we decided the 10 foot truck was too small. The UHaul personnel at 1600ish El Camino in Sacramento were extremely helpful in locating a truck 9 miles away. They were patient with our mind changing decisions. UHaul Customer Service personnel were helpful throughout the trip. We called to let them know how our trip was going--long and slow--and they accommodated our needs. I would recommend UHaul to anyone, and we will use your service again. Thank you!

Sheila S.
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Le client n'a pas laissé de commentaire.

lisa N.
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Again. I'd really appreciate a refund for the 13 dollars over mileage. Nothing went as promised.

PATTI A.
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Le client n'a pas laissé de commentaire.

Frank R.
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Everything went well.

Amanda P.
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Le client n'a pas laissé de commentaire.

Carole A.
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Le client n'a pas laissé de commentaire.

Rhonda W.
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Make sure "the uhaul guy" is there. And he knows how to read his screen. And a bit of customer service training would be helpful.

CHARL N.
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I would have rated the pick up location as excellent except they were having computer issues (not their fault). Ernie provided great service, and Johnny, who helped with the computer issues, was very professional and accommodating.

Kathy S.
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Le client n'a pas laissé de commentaire.

Angela O.
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Easy. Convenient location.

Randall W.
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Le client n'a pas laissé de commentaire.

Liam B.
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Very smooth and the people are Maks were very helpful!

kauroon D.
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Le client n'a pas laissé de commentaire.

Penny K.
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Nothing! We had an 5x8 trailer reserved but for some reason it was rented to someone else on the day we were to pick it up but the kind saleslady upgraded us to a 6x10 for the same price and really apologized as well. She was gracious and so very helpful. We were able to proceed with our plans and get our things moved after all. Bless her heart for all her kindness. Tom and Penny Kerr.....We would be happy to recommend this business!!! It's all because of her!!!

Violeta M.
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Le client n'a pas laissé de commentaire.

Jenni P.
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When checking in on my phone, I was given the key to the wrong truck, and had to call customer service and talk to three different people before getting it sorted out. Also, the truck I was supposed to get and the truck I ended up with were parked literally a couple inches apart; it took me 5-10 minutes to get one a sufficient distance away from the other. I don't know what was going on, but I will be renting trucks elsewhere in the future.

sylvia C.
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Service was very attentive. I was able to get a truck rental immediately. I recommend this location. Thank you

barbara S.
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Don't charge per mile plus the rental fee! If a person stays within certain miles. Like the estimated mi we were allowed was 20mi that's what it was but we were still charged.89 cents per mile!.

Trent H.
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I was given 203 miles total, which wasn't enough to make the trip. When I told the gentleman at the counter, he didn't change it. It took me 208 miles, and allowed no detours if one came up. The rental location was changed, and I had to go 20 miles to get the truck, and appears to be the reason for the lack of mileage allotted.

Allan D.
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Just what I needed, conveniently located.

Brandon W.
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Very friendly! Quick check-in and check-out.

joy M.
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Le client n'a pas laissé de commentaire.

Keith Y.
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make sure U-haul has all your correct information as in local or one way travel. We rented a 26 foot truck for 2 days and we were charged for 3 days. Also we returned truck with same amount of fuel when picked up and they charged us for the same amount of fuel we put in when we returned truck. ( 51/2 gallons that we were charged for.)

Juan O.
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A class act.

Angie M.
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Le client n'a pas laissé de commentaire.

Douglas Souther B.
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Le client n'a pas laissé de commentaire.

Fawn U.
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Person who helped us was exceptional. Absolutely enjoyed dealing with him.

Ben L.
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Le client n'a pas laissé de commentaire.

Salim F.
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Thanks .

Radene G.
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Le client n'a pas laissé de commentaire.

Jerry M.
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Great service!

Karen B.
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Le client n'a pas laissé de commentaire.

Steve S.
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perfect people were nice and helpful

Nassir Z.
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Le client n'a pas laissé de commentaire.

William J.
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Le client n'a pas laissé de commentaire.

Pamela W.
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Le client n'a pas laissé de commentaire.

Cindy M.
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Le client n'a pas laissé de commentaire.

Oleg S.
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When I was returning the van using their app after hours. For some reasons they didn't have keys drop box. And I looked everywhere. They had some boxed with lock code. But any info I was given didn't fit there. So I had to kinda push the key under their door

Jennifer T.
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Le client n'a pas laissé de commentaire.

alireza T.
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Please set the machin for who wants pay with debit or credit.one of your employe got my bank information for only 1 hour.he got my 3 digits securty code un-nesserly reason.the place the water contener was,i saw messy like full of hair.their cars wasnt full of gass for customers.

Jennifer D.
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Le client n'a pas laissé de commentaire.

Jay E.
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Everything was good ,staff was helpful

MICHAEL J.
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Long story... Not happy with reservation process( hour and a half), the lack of having what you promised me -'15 foot truck and a tow dolly. And charging me for gas when i had to drive across to get tow dolly, which you said was at Harbor Blvd.

Non reviews have been submitted for this location.

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