Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)

525 évaluations

915A Hwy 35 N   Port Lavaca, TX 77979
(N Hwy 35)

(361) 552-7891

Heures

  • Lundi
    De 9 h am à 5 h 30 pm
  • Mardi
    De 11 h am à 5 h pm
  • Wed–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    De 1 h pm à 5 h pm

Services dans cet établissement :

Pour nous contacter

(361) 552-7891

915A Hwy 35 N
Port Lavaca, TX 77979
(N Hwy 35)

Services dans cet établissement :

Heures

  • Lundi
    De 9 h am à 5 h 30 pm
  • Mardi
    De 11 h am à 5 h pm
  • Wed–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    De 1 h pm à 5 h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL L. 
Évaluation :
5

I have rented at this location multiple times she is very nice and helpful

Phil E. 
Évaluation :
5

Super nice lady!!

Haley S. 
Évaluation :
5

The 1st auto carrier trailer hitch was damaged returned it for one that worked as it should. The lady who ran the office really went above and beyond to make things right.

SCOTT R. 
Évaluation :
1

Office was in a shed which wasn't the problem it was just cluttered and messy inside we had to stand in the cold. I placed my order online so pickup would be smooth and waited almost an hour because the lady there said to never do it online she doesn't like using the new technology. I cannot make this up she started talking to us about the end days coming, new world order, asking us if we read our bible preaching to us about how much she hated this new technology when all we wanted was to get in the uhual and move out of our house. Also, the truck she initially gave us needed oil and she said we can take it we just have to go put oil in it which I thought was unprofessional to ask, she should take care of her own vehicles. She's older she was doing everything on her own so every man there had to help her lift the trailers, move items and I just think it's time for someone new to takeover and revamp the port Lavaca u haul.

Damian R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

I have no comment for improvement but I just wanted to be known that the lady who runs the U-Haul office here is absolutely wonderful. She is extremely knowledgeable with any questions I have had and I am grateful to have had done business with her yet again

Misty W. 
Évaluation :
5

Very helpful and even met me early than her opening hour

Jack T. 
Évaluation :
5

Really helpful and filled everything I needed

Jack T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luciano H. 
Évaluation :
5

check air on all tires weekly a must.

ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
4

The person who called me to confirm my drop-off (drop-off was after hours) was very nice.

Wally S. 
Évaluation :
5

The lady that is at this location is absolutely wonderful. i have rented several times from this location and every single time she has been full of smiles and is so polite. She has been the same lady every rental i have picked up from this location. she is extremely knowledgeable about the business. I have always had a smooth and quick check out and check in. i will definitly rent from this location again. Thanks MIsty

Misty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMINTA H. 
Évaluation :
1

Not the correct address or name. It had me stopping at a United Rental. They said that they are tired of people stopping there to pick up or drop off stuff. Actual drop off was across town in a restaurant parking lot. I don't blame the owner. She said she's tried to get this corrected and stays on hold forever before she gets to talk with someone. Uhaul please help her!

Tad D. 
Évaluation :
5

The cost of renting a 6x12 trailer was astronomical. In less than 3 month period it had doubled plus. Ridiculous

Kimberly H. 
Évaluation :
3

dead battery when I arrived, truck has loose stearing issues and was a chalenge to drive

Mark E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT Q. 
Évaluation :
3

The tires were so badly worn that we had a blow out when returning it and apparently the insurance I purchased didn't cover anything. It's good the blow our didn't happen on the Raton Pass or we may have wrecked.

Jean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JamesEdward H. 
Évaluation :
1

Cargo trailer had a bald tire when I arrived to pick it up. The U-Haul rep at the location told me she couldn't call to get it repaired and that I had to pick it up as is and then call for service myself. I had to call for road service and wait an additional 3 or r hours to get it fixed before I could depart. The rep told me it was the worst trailer in the fleet. After reaching my destination and unloaded the contents I discovered that the enclosed cargo trailer must have leaked while driving in the rain because the almost new queen size mattress had soaked up water (rain) all along the side of the mattress. I tried twice to contact U-Haul service number, because I had paid for the insurance, but was on hold for over 2 hours each time and never got to talk with anyone about it. Ridiculous.

Jimmy S. 
Évaluation :
5

Everything went seamless, wonderful folks to work with!

Edmond H. 
Évaluation :
5

Have rented from this location many times and is always quick and easy.

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JamesEdward H. 
Évaluation :
5

Great customer service and fast paste

Cynthia R. 
Évaluation :
5

Can't get any better. Marshall Gulf was the best experience I have ever had renting a trailer.

don T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
3

Lady was nice, truck was not. Had no max ac in 100 degree weather. It was loud like muffler leak, the dog latch to rear door was not working properly and had to be manipulated manually to hold latch open, truck had 183 744 miles--Not a good truck for 200 mile trip.

Raymond R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Excelente customer service in port lavaca texas

JAIME A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adger G. 
Évaluation :
5

There was nobody there when I returned vehicle.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA C. 
Évaluation :
5

Every is good

MARCUS E. 
Évaluation :
4

Just thought although I rented for 24 hours I had trailer back in 12 hours and 10 minutes that maybe I would only be charged for that time instead of full amount

Eddie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
4

Darlene who helped me was super nice and helpful, high rating solely based on my experience with this sweet lady!

David K. 
Évaluation :
5

Not a thing

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty W. 
Évaluation :
5

Darlene was also very friendly and helpful making a very smooth transaction

KAREN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin G. 
Évaluation :
5

no comment

MICKEY V. 
Évaluation :
5

Customer service was outstanding!

Samuel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

I can't think of anything.

David S. 
Évaluation :
5

just fine right now

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA C. 
Évaluation :
5

All around good experience.

Kerena I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karie S. 
Évaluation :
2

I arrived at 3:30 for 4 pm pickup. I left at 5:30 finally with a trailer…nuff said.

Michael R. 
Évaluation :
1

Change the address to the proper one have more signs on the street. To point out we're it is. Have staff onsite to help with the check in out. Instead of having to call a number and weight for them to show up.

Caleb D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarita G. 
Évaluation :
5

The fine lady who helped me here was polite,efficiant ,on the ball is an understatement ...the world needs more managers like this...juat a fabulious experience from start to finish...she shines !

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

There seems to be some confusion with booking online. I'm not entirely sure what the problem was but she had a hard time pulling up the information. Once she found it it was all great!

Brandi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA G. 
Évaluation :
5

Excellent service à la clientèle.

Leon H. 
Évaluation :
1

The lady called me 7-times to. See if I could bring the truck back early for someone else to use and question why I had rented a second one I tried my best to get back in time and hurried with the second one so she could have two on her lot I did not have to return the second one until Monday but she was rude and told me she would have to charge me for a whole day although I was only four hours late and had plenty of time on the other one all she had to say was “that's life”

Leslie C. 
Évaluation :
4

I scheduled to rent a 15 feet U-Haul, but when I arrived they told me only 12 and that's what they have. I need to get move next day so I can only accept it, however, I still got charged for 15 feet U-Haul price.

Kevin C. 
Évaluation :
5

We were in a bind badly and far from home and she helped us be able to take our car that broke down and haul it home on the auto transport and we are so grateful to her. Thank you so much and would highly recommend her business over all.

Mike S. 
Évaluation :
4

Amazing service here, a little understaffed but still amazing service!!

Anthony S. 
Évaluation :
4

Trailer was clean however it had a roof leak that looked like it had been patched but still leaked bad jn heavy rain.

Tim W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
1

1st attempt: Made an online reservation and got reservation #. Traveled 190mi's (380 round trip) and when I got to the facility, attendant not there. Called (2)different ph#'s for attendant and was told Corpus online reservations messed up...no truck waiting for me. So went back Hm empty handed. 2nd attempt: Got a truck but had toe wait 45 min's bc apparently Ofc/shack(6x12) had the internet cable cut by lawn crew so attendant had to use internet at her house and then she showed up to release truck. I would use Ryder or Dollar or Hertz or anyone else....if they were close to the location. Q: Do you do GAS reimbursements? Ask bc I drove 380mi's the 1st time and ended up empty handed. If we can discuss this issue I can be reached at: 979-236-4874 or Leo.h.amaya@gmail.com Thank You-Leo Amaya

Leo A. 
Évaluation :
5

Excellent service

Horacio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Everything good

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PoChiu C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Kathryn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERMAN HENRY JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Everything was perfect

Jose S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam V. 
Évaluation :
5

The actual rental was good. About 30 miles into my trip the rear right tire blew out in near El Campo, Tx. I was under a deadline and there was a truck tire shop across the highway so I limped the trailer over there and had them replace the tire. It cost me $105 but calling road service and waiting who knows how long wasn't an option. The lady at the rental tried for two days with your people in Arizona to get me some kind of refund. We were told since I didn't use roadside assistance I was out of luck. I HAD NO OPTION BUT TO PAY FOR IT MYSELF AT THE TIME!!! Why can't you people show a little common sense on this one and give me some kind of a discount or refund or something? Paul R Almond

Paul A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Put return date and time down correctly. I returned the trailer over 24 hours early (1:35 pm on 2/9/2021) when not due until 4:00 pm on 2/10/2021. Called because no one was there; told to leave it and she'd check it in when she got back over there in a little bit. So, unhitched trailer, took several pictures of it there, and left. Just got receipt of returning trailer dated 2/10/2021 at 7:06 pm stating it got returned on 2/10/2021 at 4 pm: over 24 hours after it was dropped off. I even called to verify I was at the right place. Return date and time should have at least showed 2/9 instead of 2/10.

PANNA H. 
Évaluation :
5

Very nice lady

cynthia R. 
Non les évaluations ont été soumises pour cet établissement.

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