Great service, friendly and helpful…I was inside doing paperwork and came out, trailer was already hooked up! Thanks team, you're the best. I'll be back. -Bill M.
William M
Customer Reviews for Matts Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Only one thing I would like to say, next time I want you guy to check the fuel in the U-haul.
Winstong BMatt and Jenn were absolutely wonderful! Very friendly and helpful. I was treated like a person and not a contract! Would definitely recommend and use again. Great experience!
JOANN PThe truck sounded like it had mechanical issues but it did the job. I would not have felt comfortable taking this truck far from home or cross country. The representative was friendly and helpful and the parking area and after hours dropoff were perfect.
merlin cTienen que mejorar el servicio de los representantes porque no te dicen ninguna información precisa de cómo es el método del alquiler tampoco te dan seguimiento y el servicio es pésimo
joaany hNothing. Everything went smoothly. Deffinately a good experience.
Bob WGreat service!
GABRIEL EFinding the entrance to the building was a little puzzle, but once it is found Matt is very easy to work with and quickly gets you started on the road. Merci.
David WThe establishment closed at 1pm. I arrived at 1249pm and it was closed already.
Johnnie FThis was a last minute changes location after my first reservation was unsuccessful because the property owner chained the lot closed. No accommodation on mileage or price was offered as compensation for the inconvenience, additional mileage or hassle.
Ryan MGREAT PEOPLE WHEN PICKING UP
greg MQuick, easy and efficient. Vehicles are well maintained and staff was friendly. I plan on coming back again.
APAI Deverything was fine
Douglas KFast, smooth, and great overall!
Robert CLocation and equipment were great. The experience from the actual Uhaul team was terrible. I followed instructions given once I got to the location but they just kept bringing me right back to the start page. I had to wait over a hour to get to someone in customer service!!! Once there, the lady told me to just watch a youtube video. Why couldn't she just give me the code I needed to get the keys!!! Luckily, Matt showed up and helped. Without him, it would have been a disaster. Would I recommend pick up from him? YES. Would I recommend UHAUL... NO!
Chelsea CNothing to do. I did not have any problems. The people at Matt's were pleasant, friendly and accomdating.
howard wthe external mirror to the left side of driver's seat. the lower portion of the mirror did not respond to the electronic control and had to be manually moved for alignment. didn't know this when I drove off with the truck, took me awhile to figure out the problem. as this shows the blind spot it is a key thing which should be fixed/at least notify customers of it
Sam HHave all the equipment that is needed when customers come in for that service
Beverly HGreat service, friendly people, best place to get a U-Haul
MATTHEW RI was charged for an overnight service charged that should not have been charged. In my contract, I didn't choose a drop off location. When I pi ked up the truck, the guy left that open. I had until 9am Wednesday Jan 12, 2022 to get the truck returned.
PATTI SMatt was a great guy, he really hooked me up. Kelly in the office was a sweetheart. Nice people. Dont hesitate using them
DENIS HStaff was very helpful!
SEAN MTrailer was not checked back in after drop off.
DAVID FHad a flat tire. Good was written on the sidewall. Tried to call for service, no luck there. Went online, never received a reply.
STEVEN WNone. The process was quick and easy
Darrell WThis specific location was fine but picking up a U-Haul is always a complete nightmare through the mobile app/self service website. I literally fucking hate you U-Haul
Madison MI have rented 9 -10 times over the last several years. Only ONCE was the equip. at the location I booked. This time the pick up was 10 miles away in the wrong direction costing me $40 in mileage plus gas. The $50 you offer if the scheduled equip. is not available as booked is meaningless if you change location and I have to pick up miles away. You should specify that your mobile drop-off app must be completed AT the drop off site. I attempted to complete upon return home and it would not allow since it is location dependent. Therefore the drop off location surcharged me for fuel despite the gauge being exactly where it was on pick-up. $50 for fuel and surcharge is theft. Get rid of those locations that never have equip. so to stop the bait and switch of pick-up locations. Very unhappy.
DOUGLAS NDue to COVID and this location is small when customers enter in to conduct business; The employee's should not be surrounded bye the counter area until the customer's complete their transaction.
CHARAI BThis was by far the heart experience I've had using U-Haul! The staff were nice and worked hard to give us the best service possible even with some glitches along the way! Merci
MARISA JFirst you should make it easier to get in touch with someone when you're having a problem with the lock box. I was on hold for 23 minutes. Also, I wanted a hand cart which I was charged for but it was not in the van. I want a refund for that charge.
Christine FService was fast. Thank you
BOANERGE JPlease be inform before vehicle pick regarding approvals, I waited for one hour to pick up vehicle due to customer care lag.
Srinivasa RThe trailer door latch is difficult on the 6x12 and is hard to close sometimes. Fixing it would be good.
ERIC GI didn't believe it was going to work, but the remote pickup/dropoff service was great! Quick, easy, clearly explained in the instructions and Matt's Auto Service had everything ready on time for a smooth transaction.
Joshua BMatt & Kelly were very helpful & made u-haul rental a great experience.
John ZCustomer Service was great!
Madeline CThe help was excellent I see no need for any changes
Sally NI have called about this 3 times and placed on hold for over 20 minutes each time I work days I can't keep calling I have emailed 3 times no response I am being charged $30 for 7,5 gallons of gas I NEVER even used How can I be charged that much for 8 miles of travel this is absurd that i was billed and even more ludicrous that it's taking this long to reimburse
Jamil STire pressure was low, they (at uhaul) put air in the tire but the light never went off.
Prayther SWould have preferred to pick up tow where I picked up truck because it was closer to my location and had to make an extra trip.
GAIL HI paid for furniture pads, but did not receive them. I will be requesting a refund.
Jeff FThe service was great and they made it quick and easy.
Paul DThe trailer had rags, wood, even a big rock left in it. Still it performed well on my trip. There were some BIG issues getting U-Haul to give me a final pick up location. I am very unhappy about that part of the process.
James Egreat service. everything went smoothly.
Jessica YCompletely average in every way. Not good, not bad.
Karin DEasy and convenient drop off.
Mark L