I have been renting U-Haul trucks for a long time. This was the first time, I was able to do it on my own without interacting with a human. Though others have introduce self service options, we often run into issues. But U-Haul - YOU DID IT THE RIGHT WAY. Well done and very convenient. I am very happy with the entire experience.
NAGARAJAH S
Matts Auto Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ewing, NJ 08638
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I received a text from U-Haul on 6/7, asking to return my truck as it was in demand in the area that I was planning to return. So I arranged a drop off at Matt's Auto Service for Saturday 6/7 at 12 since on the website it states they are open from 10 a.m.-1:00 p.m. on Saturday. This is 2 days prior to when I was to originally drop off my rental. Upon showing up at Matt's at 11:30 a.m. the place was closed. I called the 800 U-Haul number and returned it online, however this didn't reflect in the system. On Monday 6/9 I called Matt's Auto Service to ensure the truck was still there, as this is not in a good neighborhood. The owner stated yes, they are checking it in and they are never open on Saturday's. I posted a concern on your website only to be dismissed by a Patrick Tufariello in your customer service department with the response "I don't know who you spoke to about the location but it's not true they are never there on Saturdays. They were not there this past weekend for reasons I cannot disclose but we allow the business owners we partner with to close their dealerships for a day here and there as it suits them." Then he admitted that you sent an text after I pointed out that U-Haul is asking individuals to return trucks early, then renting them out so you can double your profits. I am extremely disappointed in this practice and it should be brought to your executives attention.
TIMOTHY DI have been renting U-Haul trucks for a long time. This was the first time, I was able to do it on my own without interacting with a human. Though others have introduce self service options, we often run into issues. But U-Haul - YOU DID IT THE RIGHT WAY. Well done and very convenient. I am very happy with the entire experience.
NAGARAJAH Snull
PATRICIA BTrucks were visible. Not immediately obvious to me that the business across the street was Matts. Looked more like a car lot. Address number hidden. Other than that, the process to get key explained well. The truck was clean and in good shape; like new which made me feel comfortable.
Robin H