Évaluations des clients Matts Automotive Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Matts Automotive Center

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Rachel L. le

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Dude was really friendly!

Joshua H. le

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Le client n'a pas laissé de commentaire.

GLORIA BALLARD M. le

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Le client n'a pas laissé de commentaire.

John M. le

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I returned the rental days early and in a cleaner condition then when I got it. I was not upset that the truck was a little dirty when I received it. The issue I have is when I contacted the drop off site the person, man I spoke with was immediately defensive when I asked what the additional $27 + charge was on the return. He stated that the truck was dirty and that he had to sweep it. I told him that I cleaned the truck and even took out trash that was in there when I got it. He staid “ do want you want call Uhaul I don't care!” I said thank you and I will. I would Have preferred him to just explain the charge however he chose to be rude and dismissive. This is not what I expect from a global brand. Customer service is essentially the only differential when selecting a service. The Jupiter location was wonderful, accommodating and willing to explain and go the extra mile. Tampa location was an experience that I would prevent me from renting again Thank you John Martin

dean p. le

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Le client n'a pas laissé de commentaire.

Simonisa S. le

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Despite your mobile app's purpose being convenience. It took an hour after my reservation time for my to gain access my truck. In addition, your mobile application lags tremendously. Pictures do not upload in a timely manner. I have resorted to use another moving service in the future.

Eric C. le

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First, we were told to go to a location that was very difficult to find and when we finally did, he sent us to Matt's. My husband mentioned to the man there that we never received the furniture pads we paid for and that Wendall authorized 50 extra miles. My husband also followed the instructions for refilling the gas to the proper mark. After dropping off the truck and receiving the bill via email, we were charged for the extra miles and 2 gallons of gas as well as weren't credited for the missing furniture pads. My husband called Wendall who called Matt's and said a full refund of the charge would be issued. Instead, we were credited only 1/2 of the charge that shouldn't have happened in the first place.

Karial L. le

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Le client n'a pas laissé de commentaire.

Karial L. le

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Great service and rental experience.

Guarionex M. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Mr.Matt was very nice and friendly. The u-haul main base took a long while for him to get in touch by phone in trying to figure out my billing and he was not able to insert all info. of mine,so he had to call you guys. again.He was not at fault. Thank You

Bryan C. le

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Le client n'a pas laissé de commentaire.

Lewis B. le

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notify customer of a change before they drive to location and cannot use 24 7 pickup bc truck dropped off late

Valerie S. le

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It rained during part of my drive and the truck leaked water all over my things. When I got to the storage facility they wouldn’t let me store anything because it was wet and would cause mold. I had to go buy towels and come back and dry everything off. It was very inconvenient but thank goodness my stuff wasn’t ruined. Uhauls should not leak. I told the store owner when I returned and he said “I’ll have it repaired.”

Janeth P. le

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I was very disappointed in my first truck share mobile check in for the scheduled U-Haul. There was a glitch in the system during the live verification process. All throughout the first 40 minutes of my 4 hour scheduled allowed time with the U-Haul rental, I was put on hold & transferred two times with customer service and was not helped by the agent that ended up speaking with me to correct the issue. Also, I was attempting to contact a live agent through the online system but, there was no response. Until I finally uploaded the incorrect information is when the live agent responded that additional information was needed to verify identity. So, the live agent was misinterpreting the second contact information that I was providing as the same person as my additional driver because the agent did not pay attention to the two names and mistakenly assumed it was the same person when it was two different people. All in all, from the glitch in the live verification system to customer service not being able to help to the live agent not responding then misinterpreting the given information (I have screenshots were the agent admits the issue and apologizes), I was not pleased. It took almost an hour of my scheduled time rented with the U-Haul to be able to check in to retrieve the U-Haul keys to start my moving process. I would not recommend to someone using this mobile check in feature because the live agents are not available to help & customer service was not trained on how the mobile check in works. I also replied through email my concerns after receiving a check out email asking for my experience.

Berner V. le

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Le client n'a pas laissé de commentaire.

Karial L. le

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Great service and a great experience!!

william m. le

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Le client n'a pas laissé de commentaire.

Marissa P. le

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I was charged twice once for 91.13 which was on my receipt and again for 73.30. I need this second charge to be cancelled.

Brian F. le

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Le client n'a pas laissé de commentaire.

Karial L. le

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great experience

Karial L. le

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Great experience

Karial L. le

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It was one of my best u-haul experiences ever!!! Thank you.

Angelo R. le

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Le client n'a pas laissé de commentaire.

JONG P. le

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Car was no good. Dal dal dal... I have another truck is good.

REINALDO F. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Contacted customer service because of a scheduling conflict on returning the truck and representative was rude and not helpful at all

Janet O. le

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Le client n'a pas laissé de commentaire.

Renae R. le

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Quick easy process.The man was very nice.

Bette M. le

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This is the second rental with this location. It is close to my home and my storage. Every year I clean it and give to the salvation army and it is very convenient and I don't have to use a lot of mileage so it saves me money. Thanks

Eugenie s. le

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Le client n'a pas laissé de commentaire.

Omar A. le

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Le client n'a pas laissé de commentaire.