Customer Reviews for MB Garage
(U-Haul Neighborhood Dealer)

413 évaluations

10501 N IL Rte 47   Huntley, IL 60142

(224) 654-8543

Heures d’ouverture

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(224) 654-8543

10501 N IL Rte 47
Huntley, IL 60142

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Gearen 
Évaluation :
3

Make check easier it too a long time to many pictures and confusing

Gina Hauge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriele McCarthy 
Évaluation :
5

Very friendly staff. Equipment was in good shape. Overall a very good experience. Will rent from this location again.

Brian Harrison 
Évaluation :
5

I found it odd that the truck was not filled, generally when I rent a uhaul truck, it is always full and I would return it full. Not a big deal but figured I'd mention. Otherwise all was good with the rental, the staff there helped me complete the rental by helping me with the app, as it was giving me some slight trouble.

CLAYTON BOLAND 
Évaluation :
1

Donot charge a cleaning fee for a truck that does not need cleaning. Donot use MB Garage for renting a truck.

Fred Joob 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Rehm 
Évaluation :
5

It would be VERY helpful if a warning popped up to let the renter know that 24hr pickups are not available when also reserving extra items like moving dollies and blankets (with smaller 10' trucks). I was not able to pick up the truck before the shop opened and all got was an error on the app which led to a lot of wasted time. The customer should get a CLEAR message as to WHY the pickup option is not available (because of the extra items) and ALSO give the customer the option of cancelling the extra items to allow for the truck to get picked up.

David Schuh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS TALAGA 
Évaluation :
3

As long as this is standard procedure, the MB Garage fellow met me in the shop as I walked in , He saw me driving in I expect but didn't need my name or U Haul papers . He just said park trailer by other U - Haul trailers and leave it there. I asked If need to do anything else and he said no - turned and walked away. So hope that is all I needed to do . Worked good for moving a washer and dryer. Thanks

Rick Phelps 
Évaluation :
2

Make sure all trucks are fully fueled before the rental begins. I got dinged for 4 extra gallons of fuel for $22 because the previous renter left the tank at 5/8 full and when I rented it the was 1/2 full. I'm sure the gage read 5/8 but after it was parked and stared up and moved around the lit it only registered 1/2. BS!!!!!

Randy Voss 
Évaluation :
4

Some confusion with logging transactions. A second haul employee canceled order because she thought I had missed pickup time. My pickup time was a day later. I could have miss having a van since only one was available.

David Parmer 
Évaluation :
4

It was a relatively easy drop-off, but as this was at a repair garage that works with U-Haul, the staff was limited, and the person who handles the rentals and drop-offs wasn't in yet when I returned the vehicle. The people that were there were friendly.

Dayle Dick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasper SCHANNA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID KENNEBECK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Rucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Blumhagen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roby Sloan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Payne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Smith 
Évaluation :
1

First the location told us we could do mobile pickup outside of normal house because we needed the uhaul at 7:30. When in went to check in our pick up, it told me the location had changed it to in person pick-up and we had to wait till they opened at 8:30. Then at 8:30 the location manager was 20 minutes late and didn't even apologize. Will never be using that location again.

Nicholas Tegtman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Raucci 
Évaluation :
3

I didn't go in or talk to anyone, so I can't speak to this particular location. Though it is very convenient having a UHAUL location so close to home.

Bradley Brockmeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Joob 
Évaluation :
5

It was excellent and very convenient. No real need for improvement.

Fred Joob 
Évaluation :
3

No moving blankets were available so we were told to go to another location - upon returning the trailer and blankets, staff was rude and seemed confused about accepting blankets that were from another location even though we called and made sure everything was fine beforehand.

Amanda Martin 
Évaluation :
4

I am still waiting to received my invoice as it was already charged to my credit card. I did not understand why was not I got it the same day i returned it. That way it there was any questions or concern could had been address. Thank you Felipe

Felipe Iniguez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY DEZWARTE 
Évaluation :
5

MB Garage staff are kind professional and helpful, will rent again. Merci!

Vladimir Borun 
Évaluation :
5

Very good.

Jack Rausch 
Évaluation :
5

Good instructions. Knowledgeable and convenient location.

Jim Marsolais 
Évaluation :
5

These guys are great!

WILLIAM SOEST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Gallant 
Évaluation :
5

Great and accommodating staff. Informative and professional!

vald borun 
Évaluation :
1

Trucks battery died twice

LAURA TURNER 
Évaluation :
3

pretend like you care about the business. Gentleman showing me the trailer didn't know what tires should be inflated to, person working the counter couldn't find my reservation, and they stated "the equipment isn't ours and we really don't care what condition it is. we just provide the service." Didn't give me a lot of confidence.

James Tuenge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne Lapinski 
Évaluation :
4

The online process was easier.

Lachell Jeffries 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcella Dalton 
Évaluation :
1

This location MB Garage was in a dead zone for cellular pick up of the truck. After 45 minutes of trying to register on line I was kicked out of the internet I called the help line. I was given the keys to the wrong truck. I ordered a 26 foot and was given a 10 foot truck. The truck did not have the pads I ordered and I was charged for them. I drove the truck 22 miles it gets 13 miles to a gallon and I was charged for 6 gallons of gas. Wrong truck, charged for Pads I never received, and gas I did not use.

James Nikoleit 
Évaluation :
5

Friendly folks to deal with. Location is great. Easy to enter and leave. Vehicle was in really good shape. Easy to drive.

WALTER CADOGON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT WOLFARD 
Évaluation :
5

The check out and check in procedure went perfectly. The cargo van was clean and drove well. The whole process of moving items around went smoothly.

Melanie LoPiccolo 
Évaluation :
5

Great customer service, very kind and helpful employees

Colin Johnson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAYME DAMIANOS 
Évaluation :
1

Teach them to not lie and overcharge people. Actually show them which truck instead of just throwing them the keys. Maybe don't tell customers that all the $20 trucks are rented for the weekend and only the expensive ones are available when none of the small trucks moved all weekend. It's not hard to tell when they're all still covered in snow. Teach them not to tell people that it can be returned anytime the next day as long as it's before midnight and then charge another day the second it passes 5pm.

VELAZQUEZ HEATHER KELLY 
Évaluation :
5

Nothing! Great customer service and directions given.

Emily Pacetti 
Évaluation :
5

All good! Easy and out

Brian Novak 
Évaluation :
5

Open earlier

Jackie Dortch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick OBrien 
Évaluation :
5

Very smooth process far far better than in past years.

Terence Cabak 
Évaluation :
5

Simplify the process. I'm not really good with using my phone and it was difficult to figure out how and what to do. But other than the phone, it was excellent.

John ODonnell 
Évaluation :
3

There is no issue with actual pickup/drop off locations . The #1 issue is with the corporate scheduling function. The requested location was not the location that was provided. And I verified with the requested location that there were trucks available. FIX the scheduling problem. It damages the brand!

Patrick Murphy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis Medernach 
Évaluation :
3

The U-Haul was great I would definitely rent another trailer from Uhaul. The Location was not so great. Nobody really knew what they were doing. It took me almost 35 minutes to get out of there when I rented it and I was the only one there. When I returned it at night I called the next morning to make sure it was checked in and nobody knew it was even there. I called again about five hours later to make sure it was checked back in and the man told me it wasn't but he would have my word that he would check it in. I was frustrated and concerned that damage could've been done to it or something before it was checked in. It was Like this location didn't care about the U-Haul service just their business.

Christina Sigler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Gehrke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott massie 
Évaluation :
5

Very clean and quick transaction no issues.

LAVERN PIERCE 
Évaluation :
3

The truck was not parked by the others in the lot. We couldn't find it at first. Turns out it was behind the building, on the other side. We had to call to try to figure out if we could get another truck since we couldn't find ours. After we found it we had to call back because a different lock was on it than the one on our email. The woman We spoke with was very helpful each time we called. She was able to figure out the combination for us. The process was kind of a pain, but was resolved.

Douglas Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe guzman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL WELLMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Lapinski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James White 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy Bereolos 
Évaluation :
5

Your software sucks. I had to take three pictures of my license, before the program would recognize the front of my license. When dropping off the trailer, the software wouldn't let me use a picture, that was less then five minutes old.

Jeff Tasche 
Évaluation :
1

Be honest

James Fatigato 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Mydlach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andry mordarskyy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Paskewic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Szuba 
Évaluation :
3

You can make the system work. I reserved a 17' truck on Friday. After I received the confirmation I tried to do the early registration stuff so I wouldn't have to do so much on Sunday. It said I didn't have a reservation even though I had a # & used that # to try to find it. I called on Saturday & spoke to a Tammy. She said I couldn't do any of that until I was on site due to GPS location in the app.. When I went to pick it up on Sunday I once again was told by your app that I had no reservation. I then started over. I could only get a 15' truck because I guess that 17' was reserved for me but my reservation didn't exist. I spent 45 minutes getting my reservation completed with my paid helper standing idly by. This is the 2nd time this has happened to me in the past 3 months when trying to rent through your online system. I have had much better success renting in person, I have only had 1 successful online rental out of 6. I really feel ripped off.

David Decker 
Évaluation :
4

Assist in un hooking from vehicle and inspection upon delivery of trailer

Dennis goers 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josiah Pointer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven DeLong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Coglianese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris grupe 
Évaluation :
5

Was charged for gas , not used

Paul Schuring 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Pokorny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN BARTELLO 
Évaluation :
5

Very friendly, and equipment was in better condition than other facilities I have rented from. I will be back!

Jason Antonacci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Antonacci 
Évaluation :
5

The Friendliest people work here!

Case Klotz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd Sharafinski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger Absolon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY SKOCZYNSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Doty 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Hollister 
Évaluation :
5

Great shop. Nice location

Douglas Dubrock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Jenks 
Évaluation :
5

It would be great to have access to earlier pick up time .

Jackie Dortch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi wzientek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william plocinski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

doug mcmillan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank A Agnello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike DUMELLE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GWENDOLYN FAY KIRTON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paola Ardila 
Évaluation :
4

The truck and location wasn't the issue. The smartphone check in and check out system was a nightmare! Won't rent from a location again without a person onsite.

Karen Sukel 
Évaluation :
5

The app for pickup and drop off didn't work so well. It wouldn't upload the pictures.

Edwin Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY BACKMAN 
Non les évaluations ont été soumises pour cet établissement.

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