The app was not working when returning the truck. We spent 20 minutes trying to submit truck pictures until we finally called customer service. I think the app may need some more work.
Marisela F
Customer Reviews for Meadowbrook Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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my pickup location was moved by UHaul and this created many problems for me. First, the location was not open at my arranged pick up time, but to my knowledge this was not comunicated to me in advance. Also, using the app was not efficient, i had to call UHaul for customer service to fix my problems, and it took me more than one hour to pick up my vehicle, and i did NOT have time for this delay on a very busy day. The person working at my pick up location arrived 15 minutes AFTER the stated hours on the door, and she was basically of no assistance to me. I expected MUCH greater customer service from UHaul, and mostly was surprised that my location changed without my knowing i had to use the app to check out the rental truck. This was very disappointing and inefficient.
Rob RThe customer service is excellent, she walked me through the process and was wonderful! So helpful! My only issue was the language in the truck warning messages were in Spanish and my Spanish is rusty. The price was right! I will rent again soon!
CHRISTINA WThe staff was borderline incompetent that i dealt with when i picked up the uhaul, and the staff that was there when i dropped off the uhaul at the meadowbrook location was rude and yelling at a customer on the phone when i arrived. She was unpleasent the whole way through. Uhaul has always been a nightmare, at least the employees that i have dealt with. They always seem either incredibly upset and unhappy with everything or they are unable to do their jobs correctly. This whole experience was incredibly negative man… bummer
Jacob SThe condition of the vehicle did not match the photos presented with burn/score marks on the passenger side of the cabin, and multiple stickers noting damage and visible damage that were not represented.
Peter FThe woman that checked me in on dec-10 late morning was very rude and snippy to me right off the start. Glaring at me,harsh tones,and snaping up paperwork and keys from me since she wasn't finishing saying what she wanted to tell me.this wasn't my first rental so I understood what steps she was telling me.then she stomps out of the office to check on the truck,befor coming back in.my older son who drove me to the rental noticed her and thought she was crazy talking to herself checking the truck. It was ridiculous and uncalled for.i didn't deserve that treatment I got while just trying to rent a truck. Very unprofessional, and maybe she shouldn't be working there if that's the way she treats customers. I will never recommend that u haul place to anyone I know.
BRIAN KThe app is completely useless. I had a terrible experience with it rejecting my check-in multiple times, then telling me to go to a different location from where my vehicle actually was. I wasted 90 minutes trying to check-in and ultimately didn't succeed. I ended up talking to someone at this location and they just cancelled my reservation and got me a new one in 5 minutes. The app also didn't work for returning the vehicle and I ended up using the mobile website instead because the app just wouldn't load at all.
Thomas LDid self drop off on the app. Was handy to get to.
katrina mHave a human working there. Requiring self check out & check in or a $20 fee is ridiculous! My phone does not send photos like your app requires!
Susan WAdvice for anyone trying to submit vehicle or driver's license photos via the UHaul app- it is a junk app and kept freezing as I would try to submit photos. It was very frustrating but I learned from a customer service agent that you can do the same process on their website. I had a much easier time submitting photos from my phone via the website.
Scott RThe office charge me $ 20 dollars after hours fees despite returning the vehicle an hour early and leaving a message to the manager making them aware of the return time.
Justo GGreat customer service! Both ladies who helped me with van reservation went extra mile to make sure that the whole process was efficient and timely. I highly recommend this office to everyone
Stella HVary vary rude Employee who screamed at me and cursed me out for asking questions. Would not recommend to anyone. She also claimed she was working at 2 different locations so I had to do everything myself when I arrived back with the Uhaul.. Never going back to that location.
Peter BFire the guy at the desk cuz this is where I rented from and there was a line of trucks and he sent me to a separate location. Then closed the store when I tried to get him to fix his mistake or put the truck at the correct location.
bryan sLocations was Closed. Web site said they were OPEN
Brian SI got charged 3 gallons of gas for only driving 7 miles total. The woman working at the counter wouldn't assist with the return in person, and they didn't have any furniture dollies.
Scott BWonderful experience.
Ryan TStaff member turned up late and was rude. Vehicle was fine. Took hours to check in and send receipt at end of rental.
Jamie ESuper easy drop off.
Scott HMy mobile check in was a complete unmitigated nightmare! That process alone will make me more than think twice before renting again snd NEVER after hours. I have completely changed my policy on recommending u- haul to others. I never thought twice about it before. Now however, for fear they might have an experience even half as bad just takes any recommendation off the table.
Christopher HHonest and professional U-Haul rental location. Couldn't ask for more.
Nathan KDropped off the keys same day I picked up the vehicle. Individual asked me if she could email a drop off confirmation as her phone was not working. The only email I received was an additional charge for gas. I stayed below the allotted 30 miles that was included in my rental price, but still charged for gas. There was only a quarter tank of gas in the vehicle when I picked it up.
Lana BIt was very easy online check in and check out but for regular customers it would be nice to make it a quicker processing time for approval
DHONDUP TAs soon as I turned the key, the low tire pressure indicator displayed. I notified the counter person about this, and drove a short distance to my home. I filled the tire to 80 psi, and the indicator no longer displayed. This did not require a lot of my time, but I felt I deserved some credit for tire maintenance. The truck had only 12 000 miles and I wasn't going to complain. It would be nice if U haul had some light duty trucks that use less gas, I only had 300 pounds in a 10 foot truck, and it required $17 to bring the tank up to initial level for 55 miles round trip. I swept the floor, and cleaned the glass. The lady at the counter was very pleasant.
dave wThe drop off experience was terrible. The phone scan method was not working so I went into the office for help. She said she had never helped anyone do that and only has checked someone in. So I asked if she could help check me in and she made it apparent she didn't want to do that either. In the end she did and if checked out ok, but due to this experience I don't know I would rent again.
Karolyn AUpdate the computer system or network so it runs more smoothly and doesn't freeze
Juan PEverything was perfect there were plenty trucks to rent my reservation was easy the trucks were new condition and check was a breeze I couldn’t ask for anything more perfect perfect perfect!
Daryl BBe 100 % honest with your customer on the phone when they call you. Especially if they are running late for drop off!!
TABITHA PBe cautious when providing credit card information. I was charged twice and ignored after repeated attempts to contact. Last , make sure to ask questions ( no question is a dumb question).
simbarina WTruck, pick up location were fine. My complaint is with the mobile site. Borderline unusable. I was signed in, completing my check in. Site refreshed while uploading lisence photos. The site said I was fully checked in, but there was no option to pick up the truck, get the box code, etc. I was scouring the site to find where to start the reservation. the video on the site was not helpful as it showed pages we had no access to. I finally had to request a call back which took 15 minutes to receive. The call was helpful enough, but we had to sign out and sign in which took more time. After we got the code, the lock box was partially frozen, so even though we had the code, it took us more time to get it open. Sorry if this isn't applicable just to this location, but Uhaul's mobile site, contactless check in was a major pain and needs some serious work. My experience with the truck, the location etc. were fine, so I'll probably use Uhaul again, but I will not use contactless pick up if the issues are not resolved.
Benjamin AWas good
damaris NGreat service. Only thought it if I had a text from the location that I could reply and tell the person I was stuck in a meeting and would be 10 minutes late. no complaint- just I later found an email asking if we were coming and felt bad as we were on our way and had text another number for uhaul to say we're were late. It was the best experience though and wish we'd hired some help! Jan is a terrible month to move!!
SHERI HWe got there 15 minutes early. The first two u hauls they said we could try wouldn't move. We had to try and shovel, even though there was hardly snow, they were just stuck. Finally, the third one we tried we could move. Now already late, and in a u haul that wasn't even supposed to be ours. The man helped us try and get them out, so it's not his fault, but it's just unbelievable to me how poorly stored those trucks were.
Sydney Ba $14 fee was added to my order w/o me approving it, so that wasn't appreciated. The week prior I rented a truck and a $20 after hours fee was added which wasn't applicable...so not sure if there is something going on where people are doing this in a fraudulent effort.
Nathan RNothing. The lady I worked with deserves a raise and 10 stars. She was very helpful and when I arrived she was helping others to even bring items to the truck. She is a 5 star employee.
Greg LThank you for your service while picking up the truck.
Zelalem KChecking in, I spoke with Chase (I believe that's their name) and this was the best customer service experience I've ever had! I would go back just for him!
Sarena SNo one was there to help
Jason BTruck was clean enough, but I reserved a dozen moving blankets and only one was included in the truck. There was nobody onsite to help me get more blankets.
Haley KNot tremendously helpful, but very friendly.
Phil TDropped the van and trailer off during off hours, so I never went in, but it was easy to get too. The parking lot was a little small. But I managed to find a spot.
Karissa NTrain staff properly on equipment set up. Staff location appropriately.
Diana MThis is the second time that I got a equipment with few malfunction indicators on which makes you very uncomfortable when driving in the city, I hope you would fix those problems before you rent the equipment, otherwise everything works very smoothly and great and easy online drop off and pick up
DHONDUP TEverything was great, no issues at all !
Marty LInform the customer to access the emailed link to check vehicle in, thereby avoiding a extra day charged (my debit card) and a convenience fee of $20. I was.told.to.put.the.key.in a drop.box,but motinformed to electronically check in the vehicle...not happy
Julian JI booked a reservation at white bear lake location. However no trucks were available despite confirmed reservation. Luckily, I was given truck at St Louis location. U haul software needs to explain why they didn't reserve an actual vehicle for me? Also, you charged me at least extra 50 miles because of farther location for me.
Shashank PThe person who worked at the uhaul was extremely rude and not helpful. The cargo van was supposed to be ready at 7am, but when I went to do online check in it said to go to the location at 9am when they opened. That is 2 hours past when I needed the van. When I got there again at 9am she said it wasn't her fault or her problem that the van wasn't ready. Terrible experience.
AMELIA MI did not get the dolly or furniture pads I requested and do not want to be charged for those. The pick up process also was not very smooth. It said there was a person on the premises, which is why I picked that location, but they were out of the office, so when I was trying to do the pick up, it took quite a while to get everything in order. The return process was better, but could also be improved.
Gina FSet a appointment at 9 am on July 31st. When I got there nobody was there to open the location. Waited till 9:15 when I called another location and I'm assuming a manager came and opened the store and helped me check out. Unfortunately my friend left his phone in the truck. We called the location the next morning at 9, 9:15, 9:45 then finally at 10:03 we finally had somebody answer and say they needed to check the trucks. Got a call an hour later that it was there and that we would be there soon. Got to the store around 11:38 and it was closed again. 3 customers were waiting outside including myself waiting to be helped. Near 12:50 we finally got info that the phone was in the drop box. I'm very unpleased with the lack of staff and poor communication. Will not be recommending any of your stores in my future.
Jake CThe site was unstaffed. The Door was locked when I tried to return my rental. It was during normal hours and I wasn't prepared for it. I waited for a bit and then used the key drop.
Scott EWent off like clockwork. The woman I dealt with had a nice mix of professional and personable all in one!
Michael PProbably the worst service experience I've ever had, and I truly mean that. My interactions with the office personnel at the location were fine, but between their vehicle service people, the app, and the customer service line... wow. Here's the breakdown: -Make online reservation for mobile checkout -Show up to pick up truck, but the website and app both won't allow me to do anything. Go in to the service desk, find out the system seems to be down, set up a new time to pick up a truck first thing next morning. Frustrating to have to postpone things and make a return trip... but whatever technical difficulties happen. -Show up first thing next morning. Wrong key in the lock box, can't pick up truck until office opens... three hours later. -3 hours later I finally pick up the truck. Don't have a contract or access to odometer/ fuel report. -Return truck, find out I'm being charged double what I should be because someone there didn't fill out the correct mileage and fuel level. -People at office apologize but say there's nothing they can do because of it being a mobile checkout, I'll need to call customer service. Customer service tells me there's nothing they can do, hints I'm making it all up, but I'll get a call back from a district manager who does have the authorization to do something. Days later still no call back. -I get ANOTHER transaction posted to my account from Uhaul. Unclear as to why.
Dan ZExcellent customer service. I rented for a few hours on a Sunday. Very easy and pleasant experience.
Elizabeth LThe vehicle met my needs. The check in experience was terrifying.
Lauren BWas easy and straightforward.
Austin SThe front desk lady was very nice and helpful
Liam LIf you could check throughly before taking any pictures so that next customer can have a better experience otherwise everything is excellent
DHONDUP TExcellent service representative!
otis s