Customer Reviews for Meadowbrook Self Storage
(U-Haul Neighborhood Dealer)

202 reviews

3938 Meadowbrook Rd   Saint Louis Park, MN 55426

(952) 232-0112

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(952) 232-0112

3938 Meadowbrook Rd
Saint Louis Park, MN 55426

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1

Absolute disaster. Trailer was not installed right and got the truck hung up so wheels did not touch ground. Mentioned jack looked too low to ground and was told that he “didn't design it”. Upgraded truck and was charged wrong amount. Will never rent from uhaul again.

ANN H. 
Rating:
5

Not related, but easier access to live customer support. I had issues with my fuel levels on pick up that I am still working through.

Brock B. 
Rating:
5

Customer did not leave a comment.

ANNE W. 
Rating:
1

Price quoted was doubled, sure this was hidden some place in the contract. So be prepared to pay double what they quote you. No point in ordering a dolly because you won't get one, and more then likely you will be charged for it. Don't worry bout showing up on time, the contactless pick up doesn't work. You will have the chance to sit around and wait for an employee to complete your reservation. At this point the price you were quoted as previously stated will go up 100 %. Use Enterprise, I will never use UHAUL again! As many others won't according to the other reviews.

Terry P. 
Rating:
5

Customer did not leave a comment.

Valerie S. 
Rating:
4

Customer did not leave a comment.

Todd C. 
Rating:
5

Customer did not leave a comment.

Desmond F. 
Rating:
1

Jayden was extremely rude, unprofessional, and seemed to really enjoy himself while he did it. He probably takes advantage of the fact that's he's not being watched all the time in a rental office by himself, and is able fulfill his desire to use particular customers as his personal punching bag. I have never been treated so poorly in any service I have ever paid for. Ridiculous.

Janice H. 
Rating:
5

Jaydon was a wonderful customer service agent at this location. He was excellent !

MICHAEL B. 
Rating:
5

Customer did not leave a comment.

MUINUL C. 
Rating:
4

All went well, employee was good also

Paul P. 
Rating:
3

Manual based on specific rental. Had a question about the cruse control, but the manual was not helpful.

joesph B. 
Rating:
5

Customer did not leave a comment.

John K. 
Rating:
5

Customer did not leave a comment.

PAUL D. 
Rating:
2

we had a 9:00 am rental reservation - we showed u; after 9:00 and the office was closed! We called Uhaul and were in a queue to talk to someone for over 9 minutes (9 minutes on hold is a long time - my company considers anything over 3 minutes on hold a failure) - anyway - I Googled and got a direct phone # for the location and then someone was there so we turned around and could get the van we rented. Once there -it went smoothly.

Roberta R. 
Rating:
5

Clean building, helpful staff, everything was in order. That's all that I ask for in a rental facility. The trucks are the trucks, it got the job done.

James D. 
Rating:
1

My reservation was changed on me twice, I didn't get the truck I reserved and I didn't get my 50 $off that I was told I would get for them overbooking me.

KELSEY V. 
Rating:
2

Libby manages the store and was great. My 15 ft uhaul truck was not available until 2:30 pm even though I scheduled pickup for 9:30 am weeks in advance. Libby tried to get me a replacement truck but nothing was available. When we move we obviously have family and friends to help. Having a vehicle 5 hours late is unacceptable for any business. Imagine going to the dentist and waiting 5 hours for him to show up for your appointment. Obviously this happens all the with uhaul rental. Pay more and rent from somewhere else

Clarence M. 
Rating:
3

Customer did not leave a comment.

mathew C. 
Rating:
5

Excellent and friendly customer service!

Neil W. 
Rating:
5

Josh was awesome. Very friendly and professional.

JOHN M. 
Rating:
1

SLP Rep was in a hurry to leave for the day when i returned the truck. He told me to put key in box and he'd process it in the am. Shocked when I got a cc charge for gas the next day. I returned truck with +3/8 of a tank! When I picked up the rental in WI, I was told I would not have to pay for any fuel if I returned it with at LEAST a quarter of a tank. The contract also says you would be charged IF you return with less than a quarter tank. I believe I was scammed by the rep in SLP when being charged 72,25 $. I would have protested it personally that night if he would have tried to charge me. This, I believe, is also a deceptive way to put a charge on my cc. by delaying checkout to next day when I wasn't there. I want to speak with a company rep regarding this before I seek other remedies for this unwarranted charge. If this is not remedied, I will be publically responding to what I feel is a scam and someone not following the contract. I will also never work with the SLP location and let friends know about my experiences. The operator in WI was quite clear regarding the 1/4 tank requirement. I would have handled the return differently if he had not assured me of making sure I had the 1/4 tank full. 3/8 is more than 1/4 in any state!

Bob D. 
Rating:
3

I reserved a moving dolly but when I got there, there were no dollys available. I was sent to a different location nearby and was told I would get one there but when i went to the second location, I was told I shouldn't have been sent there. It wasted about 45 minutes from my reservation start time and in the end, I had no dolly to use.

Rinku M. 
Rating:
1

Dolly rented but unavailable, app check in When I called the location to make sure I was not for a dolly when I returned the truck without one, I was told I did not pick up the truck at that location. When I insisted I was met with anger and told I had to call the other location where I had obviously picked up the truck. This at least got me to dispatch and she noted the account. This was a location I was moved to because my location over booked. No dolly, no apology was a 2 day long distance move that we managed without a dolly. Rudest customer service representative I have ever death with. AVOID!

Karla A. 
Rating:
3

It was overall a easy rental except I wasnt able to check the truck back in. So I called 1800UHaul for help and the woman who helped me was no help at all she was rude and then hung up. Her name was Mandy. I finally figured it out myself by calling all the numbers I could find. Still was not at all what I thought it was going to be. Also it was quite expensive for only 2 hour rental, 96 $!!!! Plus 15 $in gas. U haul should offer a discount if only used a rental truck for under 3 hours.

stacy S. 
Rating:
1

Van was covered in dog hair and the attendant was not helpful in explaining costs or keeping track of records.

Gregg L. 
Rating:
5

Customer did not leave a comment.

JENNY S. 
Rating:
2

The employee in charge of this location was beyond disappointing. When I arrived couldn't get the self check out to work. I went to go inside there was a door that said will be returning in 10 Minutes. After waiting 30-40 minutes I finally get into the store. Libby (the employee) head in hand finally acknowledges me in the lest friendly way. After another 45 minutes, 3 attempts to run my card, and asking my info a half a dozen times. I get the U-Haul self check in to accept my out of state driver license. I show her while she's on the phone trying to figure out how to process my rental. She's confused and the gentleman on the phone tells her she can give me my keys. This is how 11:25 for a 9:30 rental. I was unable to get what I needed to before going to work. Making my first day worth of rental pointless. I then got a rude phone call as to why I just left the rental. I neglected to call her back to explain. Did I mention this lady didn't wear a mask the entire hour I was in the office trying to get the rental. I am disappointed after several rude, disrespectful and frustrating rentals. I think it's time to rent elsewhere.

COURTNEY G. 
Rating:
5

Customer did not leave a comment.

Mark E. 
Rating:
1

We had to wait an hour for the office to open late and then were double charged. We need to talk about a refund!

Andrew K. 
Rating:
2

The truck had not been cleaned either inside or outside. The windows were filthy. Very disappointing, especially with a 400 mile trip ahead of me.

Craig T. 
Rating:
5

Customer did not leave a comment.

Christopher H. 
Rating:
2

The van needed to be swept inside and so it wasn't cleaned

caroline C. 
Rating:
3

Front desk lady was very frustrated and it came off as poor customer service. Also, I was told the tank was full and that I needed to return it full, and it was only 3/4 full when I got in.

Kent D. 
Rating:
1

The person working at the location was 15 minutes late to open the store. They were not wearing a mask when they came in and were quite rude to all the customers waiting. They were drinking a coffee and wiping their mouth and touching their face then touching the computer and paperwork without sanitizing. Honestly, Covid precautions aside, it was kinda gross to watch someone do that. They had no idea what was going on with our reservation, which I had made a week in advance. The process of getting us a moving truck took a long time and I was charged double than the price I had originally been quoted online. The charge was later reversed, so that was good but overall this is the worst customer service I have ever received. I will not return to this U-Haul location again and will tell others not to go there. It is not worth the hassle.

Samuel B. 
Rating:
3

I returned the vehicle after hours so the only way I could do the return was on-line. In trying to do so I had show I was at the location with location services which did not work and I tried several times. I even tried throughout my ride home and it never worked. So with that not working I was charged a 20$ late fee which is frankly ridiculous.

Daniel K. 
Rating:
1

I have used this location twice to rent a cargo van. The first time was exceptional. The person who check me out and in upon my return was friendly, efficient and helpful. The van was ready, clean, and fully gassed. The second van rental was disappointing. The person who checked me out and in was rude to the point of my not being able to recommend this business on the chance you might have to do business with her. In addition the windshield, wipers, and vents were covered with ice that took two people ten minutes to clear. She told me that the van had been gassed and that the tank was full, but when I returned the truck and told her the tank had been short 3 1/2 gallons she told me that it was too bad, that I shouldn't have signed off on it.

Douglas N. 
Rating:
1

Customer did not leave a comment.

Katherine M. 
Rating:
5

Customer did not leave a comment.

Alex V. 
Rating:
5

Nothing.

Douglas N. 
Rating:
3

the truck was covered in snow and frozen shut. No snow removal tool was provided.

AMELIA M. 
Rating:
5

Customer did not leave a comment.

Katherine T. 
Rating:
1

Took almost 2 hours to check out the truck, between staff showing up late and then not knowing how to process the check out. Staff was yelling at each other and me during the process. Very unprofessional. Terrible experience. Due to the delay i had to recoordinate people helping with packing and interrupt multiple peoples weekend schedules due to the delay. I also would not have been able to check out with the app as the key was not returned to the Proper lock box after prior customer used the truck. I will look for other companies to help with truck rentals in the future.

Benjamin K. 
Rating:
5

Customer did not leave a comment.

DAVID G. 
Rating:
4

Make it easy to get rental equipment when you contactless pickup i couldn't get the dolly because it was before they opened

nicole Q. 
Rating:
5

Customer did not leave a comment.

Stephen J. 
Rating:
5

Lots easier thank the pick up!

ALISHA P. 
Rating:
5

Services and equipment highly rated.

lucas E. 
Rating:
5

Customer did not leave a comment.

richard S. 
Rating:
5

The staff person was helpful and professional.

Peter P. 
Rating:
4

Customer did not leave a comment.

Laurice R. 
Rating:
3

The back of the truck was dirty. The app stalled out so I had to check in in person

Kaylen M. 
Rating:
5

The u-haul itself & customer service were all top notch. This location was lovely to work with. Highly recommend. However, the online check-in didn't work. The online reservations also got changed the day before, which was fine for me, but it just seems like you're better off doing everything in person or over the phone.

Silver H. 
Rating:
3

The lady helped me but it took a while for her to find my reservation.

Donya E. 
Rating:
3

Well it was that bad for service but they charge me a lot for the mileage 1,14 $ each mile but what I see was $.79 cents per mile and also I can think about how I get the truck for quick while I needed next day thank you

Ibrahim A. 
Rating:
5

Customer did not leave a comment.

PETER C. 
Rating:
5

Customer did not leave a comment.

RANDALL D. 
Rating:
3

Lot needs improvement. Staff could be friendlier and more professional.

Jeff V. 
Rating:
4

Customer did not leave a comment.

Emma T. 
Rating:
2

Customer service left much to be desired.

Jeremy B. 
Rating:
5

Customer did not leave a comment.

Susan W. 
Rating:
4

Customer did not leave a comment.

Jeffrey L. 
Rating:
4

Everything went smooth and to plan. My store contact was friendly, quick, thorough, and efficient. Thanks for making a truck rental so smooth and convenient. I am a huge U-Haul fan.

Andrew S. 
Rating:
3

Gas was empty and had issues with getting the truck but thankfully Kevin helped at a different location.

Brendon C. 
Rating:
4

Customer did not leave a comment.

Evan J. 
Rating:
5

Customer did not leave a comment.

Kelly M. 
Rating:
5

Customer did not leave a comment.

Steve D. 
Rating:
5

I like the self check in however, the process depends on the smartphone web browser. It would be better if there is an app to do the self check in and check out. Overall, Great Service!

Jeffrey D. 
Rating:
4

Make sure you continue to keep up the good work.

Curtis B. 
Rating:
5

Customer did not leave a comment.

mohamed K. 
Rating:
1

Horrible experience. Truck wasn't at location that was sent in email. When I was able to locate the truck in a totally separate lot and obtain lock box key, there was no key. What made this situation exponentially miserable was customer service experience. Since the wait to talk telephonically was over 20 min, I utilized chat feature. Replies to my messages took at minimum 5 minutes. It took over 45 minutes to pick up my truck, as I was waiting outside in the heat. I'm not sure if it's a staffing issue, but I will not be utilizing Uhaul for future rental. Moving is already stressful enough and the whole debacle with trying to get my identity verified, as well as extremely slow response times with customer services representatives only exacerbated it.

Whitney T. 
Rating:
5

Very easy drop off, except it was raining. Might be nice to have a covered area to complete the drop off and then move to a parking spot.

Kathy G. 
Rating:
4

Customer did not leave a comment.

john R. 
Rating:
5

Customer did not leave a comment.

M. Kathleen H. 
Rating:
5

Electronic drop off with lock box for the key. Worked very well.

Mark G. 
Rating:
4

The facility was great. The online check in was not working at 100 %.

Arthur B. 
Rating:
4

Everything worked well. It was raining heavily when I returned the van and my phone had lost power so I was unable to complete the in line return procedure. Sorry about that.

Judy D. 
Rating:
3

There was only 1 employee working on-site on the day (Saturday) that I needed to return my equipment. The employee did a great job and worked fast and efficient my rental return however it would have been smoother and quicker if she had at least 1 other employee to help process the U-Haul customers.

THOMAS M. 
Rating:
5

Customer did not leave a comment.

Andrew L. 
Rating:
5

Customer did not leave a comment.

David W. 
Rating:
5

Customer did not leave a comment.

traci C. 
Rating:
5

Great customer service and value, especially during a move with so many elements. Would recommend to anyone where quality and professionalism is preferred.

Luke A. 
Rating:
5

Customer did not leave a comment.

Gabrielle S. 
Rating:
3

When I picked up the U-Haul it had a little over a quarter tank of gas. I ended up not putting gas in it myself because the needle hardly moved at all when I was ready to drop it off. I just think getting charged a 30 $refueling fee plus the 29 $of gas they put in the tank is unfair. In the contract you only have to have the needle where it was when you picked it up. If the tank is full when you pick it up, return it as such. That's on top of paying 170 $the previous day for the rental which seems a bit steep. although convenient, I'll probably look for a more budget friendly option next time.

Philip J. 
Rating:
5

Just make sure the key is in the lock box as described, my key was not.

Amy F. 
Rating:
3

This was the first time I used online check in and while it involves taking several pictures it was relatively easy. It would be nice if Uhaul would change their rates to include half day rentals at a cheaper rate so when a customer has to extend rental for part of a day longer they don't have to pay a full day's rental fee.

Janice B. 
Rating:
1

They left me a truck that only had 1/4 tank of gas.

Leslie C. 
Rating:
3

I ordered a furniture dolly with my rental that I was told would be with the truck at the time of pickup. The dolly was not included but I was still charged for it. I noted the absence of the dolly during the checkout and was told customer service would follow up with me regarding the charge. Nobody followed up and the charge was not refunded.

Thomas W. 
Rating:
3

I really don't think there was any reason to come into the uhaul office.I completed the online pickup twice. Especially during the Corona Virus crisis.

Todd E. 
Rating:
2

The lady couldn't be bothered to ensure the trailer was hooked up properly and then it came on on 35W, the busiest freeway in the city!! This was a horrible and terrifying experience, the GM of the Uptown Minneapolis location was amazing though. She saw me on the side of the road with the trailer disconnected and helped me through everything.

Shane M. 
Rating:
5

While the answers to the above questions were positive, I do have a negative comment that I will be addressing in a separate letter. The van that I rented was checked out as if I had a full tank and so it appeared from the needle on the gauge. I only drove 13 miles but when I went to top off the tank I had to put in 4,47 gallons at a cost of 10,49 $. I would have expected no matter how poor the Econoline Van mileage is rated to have to put in less than 1 gallon to top of the tank and return full. So I believe I paid more than 8 $too much for the rental.

Ronald K. 
Rating:
5

All good here!

Claudia D. 
Rating:
5

Customer did not leave a comment.

Ryan K. 
Rating:
3

I did after hours drop off. I did enjoy how easy it was to locate.

Chelsea R. 
Rating:
4

Customer did not leave a comment.

Neil A. 
Rating:
5

Customer did not leave a comment.

Kimberly M. 
Rating:
3

be more informative

NERIO B. 
Rating:
3

I'd suggest you start by REALLY inspecting returned equipment before you re-rent it. The truck we got was dirty both outside and inside (e.g., the windows were smeared and there was a splat of dried ketchup on the driver's seat). When I looked inside the cargo area, the previous renter had left a personal dolly and other material, which the attendant quickly claimed as his own. The attendant was a nice enough guy, but he was rather slow and lazy, more interested in shooting the breeze about where I was from and why I was renting the truck than helping clear the snow off the windshield or helping carry my blankets and dolly out to the truck. He even grumbled about it when I asked for little help the second time. Lastly, the truck itself was fine in most respects, but the cabin was SERIOUSLY loud from road noise. There appears to be NO insulation at all at the back of the cabin.

John H. 
Rating:
5

Customer did not leave a comment.

Linda F. 
Rating:
4

Customer did not leave a comment.

Mark E. 
No reviews have been submitted for this location.

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