Customer Reviews for Meineke Car Care Center
(U-Haul Neighborhood Dealer)

Évaluation :

1

I wasted a lot of time to order this equipment and switch equipment and return equipment from U-haul company. As you can see, I order clearly a tow tolly and a truck which must have a tow package to tow the tolly, but unfortunately U-haul company did not follow my order when I pick up the truck. U-haul company let me go to two different locations to pick up truck and tolly, and change the truck twice, have to pay extra cost for their tolly and truck. No service to help customer how safely tow my car on the ttly, if you ask u-haul help, you have to pay them extra cost to teach you his to use their tolly wheel bands. I spent extra money over $300 this time. That is not honest service. I fully charged the gas for U-haul, but U-haul gave me 7/8 full tank of gas. No refund either.

Évaluation :

3

Low inventory

Évaluation :

4

My son just dropped off so there's not much I can say about the location except that on the final paperwork the mileage was changed from the original original contract. We were promised not sure which location is in charge of that.

Évaluation :

3

i put in a reservation a month ahead of my moving date, then to find out no truck available.Done with U-Haul.

Évaluation :

5

nothing to improve, good service

Évaluation :

4

1 hand truck should automatically come with the truck outside of all the extra equipment you would have to pay additional money for and the first 10 miles should be free when booking it for 24hrs or more then start charging afterwards

Évaluation :

5

Easy return and very helpful staff.

Évaluation :

3

The truck was broke you had to jump it and I reported it and didn't like the response that was give to me and when I returned it. And I was over charge and the agent who got me in for return was rude.

Évaluation :

5

I normally love u-haul but I didn’t like the fact that I was charged a cleaning fee when the truck already had dog hair all over it when I got in the truck as previously stated, because what if I had a dog allergy.

Évaluation :

1

The person was too busy walk out to the truck with me a I was incorrectly charged a fuel fee. I returned it with more fuel than required!

Évaluation :

5

Whole procees went better than expected.

Évaluation :

5

Very nice/courteous experience!

Évaluation :

5

Trucks should at least come with cruise control, would have made the trip so much easier. Truck also drove horrible, it was all over the road. And a back up camera comes on the most basic cars now a days. Not only would be safer for driver but asset protection for your vehicles. Back up camera in a review mirror would not have cost much when building trucks.

Évaluation :

4

Parking lot was hard to navigate

Évaluation :

1

The guy was on his cellphone when I arrived and really he seemed annoyed that he had to help me. There was nowhere to park the trailer until he shuffled some cars around. We then had to back it up into a tiny spot trying not to hit cars on both sides. I went in to tell him we were done and he told me that I was good. I then was called by Uhaul the next day saying that I still had the trailer. The guy never checked it in. I did not get a receipt and that is on me but I had to speak with a Uhaul representative 3 different times to the next day to track it down and prove I didn't have the trailer.

Évaluation :

1

Not very informative, had to hook up my own equipment. When I returned the trailer the entrance was blocked and had to wait for them to move a vehicle to get in the parking lot. Also when I asked what I needed to do, the guy said," I don't know man, I'm just a mechanic. I don't mess with the uhaul shit." Very unprofessional! Will not rent from this location ever again.

Évaluation :

1

No parking/No signs

Évaluation :

2

Horrible customer service, I reserved equipment for my move and the customer service rep told me "we gave everything we had to the last guy sorry" and they gave me a truck with a fuel leak and the check engine light was on. The auto transport was leaking brake fluid and had a broken (unusable) tie down strap for the front tire. Horrible

Évaluation :

3

Check engine light was on along with less then 1/4 of gas kind of inconvenient.

Évaluation :

4

I was so glad to to be able to get a truck the same day I called. I only needed it one day and it was just what I needed.

Évaluation :

5

Attendant was great!

Évaluation :

5

The location was cramped BUT the people working couldn't have been nicer or more helpful. I had not reserved a dolly in advance and this location didn't have one so they directed me to another nearby location to get one. Both locations were very convenient to where I was loading the truck.

Évaluation :

3

Truck did not have 1/2 tank of gas. Location did not have furniture blankets and was told to go to another location to get some and was not offered additional miles to cover the extra miles needed to go to another location. Wheels need alignment as the truck wanted to go right as driving.

Évaluation :

1

Awful experience. Being charged for equipment I did not receive, being told I never returned the truck (even 2 days later!). Unacceptable

Évaluation :

5

This location was awesome. I had a horrible experience at 8220 Dorchester road location that i normally use. The general manager there ignored me while I waited in the line as she got fussed at for charging a wrong account. Apparently last week someone came in and paid with a check and she applied it to the wrong account. She was getting fussed at by her manager. She went on to lie and say she did greet me. But she didn't. I normally use that location if you check my account history. That manager was the only one working. She ignored me and never said anything. I left and notified the 1 800 number. She lied to them and told them she did greet me. She didn't. Even if she had, why would I leave? Why not put her manager on hold? Why am I seen on camera standing there waiting and driving around the lot for help?

Évaluation :

5

Continue to sanitize and keep clean 😊

Évaluation :

5

I ordered and paid for a dolly. It was not included. Called to see if I could pick one up and told they would check and call me back, but didn't receive a call back. I was still charged for the dolly.

Évaluation :

5

Nothing. You were the last rental agency with an asset to use - all car rentals had zero resources available...you had a 15 foot truck. Saturday you exchanged it for a van, which better met our needs. Many thanks.

Évaluation :

1

The store clerk was disrespectful. Has no customer service. Was very rude and this needs to be seen and cleared. I was double charged by him because of his foul intentions. NEVER COMING BACK TO THIS LOCATION.

Évaluation :

1

The worst customer service I’ve ever had

Évaluation :

3

Truck windsheold trim made noise all the way to Atlanta

Évaluation :

1

They did nothing to help me load the trailer. They simply said it's outside and I'll come out to inspect before you leave. I had to drag it out of the spot (by hand) and fight to get it on my hitch. I asked if they had any suggestions on loading the vehicle and he just said watch some YouTube videos about it. He was eating popcorn the whole time. When I confirmed online, I declined the insurance coverage. I didn't notice until after the renal when I received the emailed copy of the contract that I was charged the insurance. It was such a miserable encounter that I don't even feel like going back there to protest the charge. Horrible experience. Please refund my insurance charge.

Évaluation :

5

It took some time to get assistance in getting the car carrying trailer hooked up to the U-Haul truck.

Évaluation :

5

The whole transaction from start to finish was smooth and efficient. Will do business with again.

Évaluation :

3

The transmission on the truck was slipping and in two instances the truck almost didn't start after filling gas. Otherwise it was clean and as expected.

Évaluation :

3

Upon arrival waited at desk 10min to speak with employee. Stated I was dropping off tow dolly. Was told ok, find a spot and put it there. I asked if anyone would assist unhooking, wanted to inspect for condition and he said no. It was raining, I am an older customer, and was wearing an elbow cast from recent injury. I unhooked dolly, stowed chains/webbing and pushed the dolly into an empty space. The location was scattered with vehicles for repair and random UHAUL equipment. The one staff member I interacted with was terse and matter of fact. I was charged for 2 days although I had the dolly for 19 hours from A to B. Over all was not completely satisfied with experience. If UHAUL has a policy at all centers that you have to do your own install and disconnect, I think I will look for alternative solutions to my moving needs.

Évaluation :

4

Was charged for 20 miles, did less than 10.

Évaluation :

5

Make sure they have a dolly.

Évaluation :

3

I should have counted blankets before I left. Was shorted 2 blankets. Truck gas tank was only half, would rather receive a full tank.

Évaluation :

5

Stave was great.

Évaluation :

5

No complaints at all everything was good!

Évaluation :

4

Was after hours just dropped keys in box

Évaluation :

4

Nothing mechanically was wrong with the truck and the gentleman that worked with me to get my keys was incredibly friendly. The truck just had a bad odor in bed from what looked like a previous customers move with old kitty litter. We cleaned it out before we put our stuff inside and everything was great after that. Pick up and drop off were smooth and easy.

Évaluation :

3

It was not easy to find parking for the truck at this location.

Évaluation :

1

I was charged additional charges without explanation later to be told that they will refund me in a few days although they didn't know why they charged me

Évaluation :

5

Great quick service

Évaluation :

2

Subpar customer service.

Évaluation :

1

Terrible Uhaul experience. Do not do business at this location: 1. I drove on Dorchester and was pulled over by the police because the break light was out. The employees failed to inspect the vehicle properly. 2. Vehicle was filthy on the inside 3. Filled the tank up with extra gas but no money reimbursement. They will charge extra if it is not filled completely so they don't care about you the customer honestly.

Évaluation :

2

Explain the charges up front and let customer know that they will be charged twice for renting a truck from you guys

Évaluation :

3

The tire pressure monitor light was on the entire trip, which made the mileage on the odometer impossible to read. The person at Meineke knew about this and was supremely unconcerned. How was I to know if the tires were properly inflated?

Évaluation :

1

I was pulled over due to the left signal light and brake light being out.