Dropped off after hours so not able to measure service.GLEN ADRIAN M.
Customer Reviews for Metro Food Equipment
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing to add here . The -Haul rep was very helpful and offered recommendations that actually saved me money . Top NotchCHRISTOPHER D M.
Le client n'a pas laissé de commentaire.Jonathan S.
U-Haul's reservation website is horrible. You deliberately overbook trucks, and change the truck type on my reservation without telling me. You 2FA and requirement for location services make the mobile experience horrible. I tried calling the 1-800 number multiple times to confirm my reservation and complain, but no one ever answered and the voicemail was full. Instructions on self-check in were not clear. I did not get the truck I wanted.IAN JAMES M.
J was very helpful in getting what I neededJames Victor H.
The man who served us should look up the definition of service worker because he seemed like we were bothering him and was rude .Ari G.
Le client n'a pas laissé de commentaire.Scott Richard P.
The guy was helpful. He showed around the car in detail and told which route to take which was really important.Can K.
Personable, quick, efficient. Great service and great deal. Will definitely use this outlet againBrian Joseph L.
I wish we had taken the gentleman's name that helped us. He was so good we asked if he was the owner! Hopefully you can figure iout who he is based on our contract. This is our third Uhaul rental I'm the last 2 months. He was clearly an excellent employee!! He was going out of his way to help us and the other customers at pick up.Richard G.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.JORGE ALEJANDRO L.
Parking lot a little congested!!Gregory C J F.
Le client n'a pas laissé de commentaire.OLIVIA G.
Your online check in system could be better.Ashley L.
Le client n'a pas laissé de commentaire.Andrew V.
The employee I dealt with could be a little more personable.Madeline A H.
The owner was truly helpful - gave me a great impression of your company. Outstanding.Karen M.
Receptionist was unhelpful, location/office was extremely dirty and smelly. Do not recommendCarole B.
Le client n'a pas laissé de commentaire.RONALD B S.
Burn the dump downGordon Wayne B.
Place looks like a junk yard. Equipment was defective with a broken left tail light.Kristofer P.
Excellent customer service. Easy to deal withNATHAN JAMES R.
I drove the thing for less than a kilometre, was told to fill the gas if it went under 5/8 (which it didn't) and forced to go and put any gas in it at all just fir the sake of itAHMED H.
Le client n'a pas laissé de commentaire.William V.
Lady who helped me to hookup trailer is not professional enough. The twist lock for cuupler was bent from previous use. She told me it is locked but actually not.jin M.
While I would recommend this site I am not as pleased with the actual truck rental. Of the approximately 12 or so times that the truck needed to be started on our trip the truck would only start about a third of the time. The other times the engine would not turn at all. We wasted hours calling U-Haul for support. At times other individuals were able to eventually get the truck to start but could not explain why. It was finally decided that when the truck is in "PARK" the gear needs to "giggled" until the motor recognizes that the truck is in "PARK" and ready to start. This took as many as 5-6 attempts before the engine would turn over. No one at the call "Roadside Assistance" call centre, which had me on hold for hours over the three days of our trip, was ever able to suggest this. In future I would hope that they will assist drivers of this truck of the need to "giggle" the gear... and then part that it works so as to avoid the many wasted hours on our 1800 KM drive..Stevan T.
Searching for the truck could be easier. Doesn't much time searching many trucks for numbers they didn't have. Either put numbers on all trucks or highlight the number better on numbered trucks.Robert M.
Always we have surprises with the prices. Sometimes the price paid for kilometres using the equipment is greater than the rent expected.ANDRE LUIZ R.
Le client n'a pas laissé de commentaire.Bruno R.
The individual who attended the desk when I picked up the vehicle was extremely rude and unhelpful. He was so bad that I probably won't rent from the a green Street Halifax location againSUSAN H M.
Le client n'a pas laissé de commentaire.JOSEPH I.
Le client n'a pas laissé de commentaire.Susan K.
The pick up location was not well looked afterGreg P.
Le client n'a pas laissé de commentaire.MONIER Z.
Le client n'a pas laissé de commentaire.AMY ANGELINA C.
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.bridgette C.
Stop charging more. The odometer rating was in miles while the person coverted the miles in kilometers to count it as miles and then converted into kilometers again which means i drove just 14 miles he charged me for 30 miles. It was 74670 miles which is something 120654 km he counted 120654 as miles. That's just stupid and i was charged extra for that.Shlok C.
Le client n'a pas laissé de commentaire.RYAN W N W.
quick easy very kindBoyd Alexander M.
More details and taking care of most detail instructions and showing the customers!SHUAI C.
The truck was filthy, I wasn't told the truck would be at this location. I ordered the truck at your Windmill Road store, waiting a half hour in line to be told the truck was on Green Street. When I finally got the truck it was disgusting, and the fuel gauge read 3/4 but I was told it was full. I don't think I'll be backANDREW R W S.
Le client n'a pas laissé de commentaire.SUSAN RUTH K.
The preregistration made my Uhaul rental pick up incredibly fast. But, arrive prepared with everything you need for towing. Uhaul franchisee rent but don't operate a Uhaul Store. So if you need something they may or may not have it. Over all a very pleasant experienceSteve S.
Le client n'a pas laissé de commentaire.AHMED MAHMOUD M A.
Thanks for the friendly service!KAYLA H.
Le client n'a pas laissé de commentaire.matt P.
I REQUESTED A FURNITURE DOLLY WITH MY CONTRACT UPON PICKUP IT WASN'T THERE AND THE MAN WORKING THERE WAS IGNORANT AND DIDN'T CARE . JUST SAID HE DIDN'T HAVE ONE. I SPENT OVER AN HOUR ON HOLD WITH ONE LOCATION AS I CALLED THE OTHERS IN THE AREA. POOR SERVICE ON HIS BEHALF.BRANDON LEE DON F.
Le client n'a pas laissé de commentaire.Satish V.
Le client n'a pas laissé de commentaire.CATHERIN B.
Equipment I ordered months ago was not available. Had to take a much bigger truck which cost far more in gas and was far more difficult to drive, and only told this the night before.Cole B.
Le client n'a pas laissé de commentaire.DANIEL W R.
Can't get a hold of anyone to figure out why I was charged 90$ for renting a 9' truck for an hour.James Harry W.
Le client n'a pas laissé de commentaire.Ricardo Mohsen J.
Le client n'a pas laissé de commentaire.Louis W.
Very helpfull and friendly staff.volker S.
Great experience with service. The person who booked before me didn't return the van in time, so they loaned me another that was much larger than necessary and made moving between alleyways harder. Ditto on the dolly - they issued an appliance dolly instead of the smaller hand truck. Glad they could accommodate me, but overall a miserable day.DANIEL JOSEPH P.
I just wanted to say that the gentleman was very accommodating. He tried his best to give me extra time, he was able to give me an extra hour with the van.MATTHEW PATRICK N.
Le client n'a pas laissé de commentaire.Paige D.
Best service from this specific location. I had a little incident,where it wasn't even my fault,i got a call within 15 mins from a lady that works there,she saved the day. I usually dont leave reviews,but that service was awsome,and within couple hours all the service needed was done. 5 stars all around. Thank you for making our move smooth.Charlie R.
Le client n'a pas laissé de commentaire.Hannah L.
App check in was terrible, photo validation not compatible on Android app. Pickup was before business hours, so called customer service and checked in manually. Key retrieval was confusing, a lock box with a combination that was never sent to me. Luckily there was an attendant early for work that helped out. Same photo validation issue on return, arrived 10 minutes before close and doors locked for in person support. I was able to download the app on a friend's iPhone and it finally worked to return vehicle.Sarah B.
Le client n'a pas laissé de commentaire.Samantha Aurore D.
Vehicle was not available at requested time.TIMOTHY T C.
Le client n'a pas laissé de commentaire.Joseph Celrin M.
Le client n'a pas laissé de commentaire.Abby L.
My online payment apparently didn't cover the tax. I thought it was weird they asked for my credit card after I had already paid. The store was very cluttered. When I picked up the truck the section with the cup holders was missing and there was coffee spilled everywhere which wasn't cleaned up. Not a very good experience.JASON PAUL K.
The app was very glitchy. It took me almost 40 minutes to complete the pick up my truck process with the help of customer service. That defeats the purpose of having the app.Ciaro M.
Honestly, I think that everything worked about as well as I could have expected. I read through the instructions and contract carefully, so nothing was a surprise to me. The app worked well. I read a lot of negative reviews prior to using U-Haul so was somewhat worried that we'd encounter a hitch along the way. I am grateful that we didn't and hope that others have similarly positive experiences going forward.Adam F.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.LEO CLARENCE P.
Horrible customer service. The people working are rude and also cheats you for gas. I have never met u haul employees who are this condescending, angry and horrible. I really hope u-haul takes steps to change the people that are working there. If they keep this going that store will shut down soon for sure.Sohaib Muhammad K.
Le client n'a pas laissé de commentaire.CANDIDO MODESTO B.
Le client n'a pas laissé de commentaire.AHMED K.
Le client n'a pas laissé de commentaire.Sean D.
Ordered and been charged for a dolly. No dolly was there, the store was closed that day. Not getting a refund even called them 3 times and at least half-hour waiting at each call.Yide G.
I was told I would get my deposit back as soon as I dropped the hula off and then was told when I got there that that wasn't gonna happen and I would have to wait for a check this was very disappointing and the person working was not friendly at allMadison M.
Excellent person @ reception. Clean van and efficient check in / check out. .Ken B.
Le client n'a pas laissé de commentaire.steven T.
Le client n'a pas laissé de commentaire.Athena M.
Le client n'a pas laissé de commentaire.steven T.
Get furniture dollyAaron C.
it was goodFranklyn S.
This location is very convenient to me and I rent from here quite often, but also quite often have issues. For eg, I am charged for insurance even though I decline every time and the staff don't seem to know how to rectify, as I have to go through the call center to get a refund every time.ASHLEY TAYLOR L.
Le client n'a pas laissé de commentaire.steven T.
Customer vehicle check in after hours method is egregious, buggy, and forces the consumer to do the U-Haul employee's jobBradley K.
Le client n'a pas laissé de commentaire.Tammy G.
Le client n'a pas laissé de commentaire.Syed A.
Le client n'a pas laissé de commentaire.Jimmy R.
Le client n'a pas laissé de commentaire.Mike S.
It was the worst experience . I ve schedule to pick up a trailer at 10:00 am in Halifax , because they did not offer an earlier time. Nonetheless, when I got there, The store was closed. No one answer the phone, I stayed 1:30 h waiting outside in the cold weather ( -7 degrees celsius!). A lot of customers were in the same situation, complain about it. Moreover, the trailer was dirty inside. In addition, in the drop of location , the supervisor was extremely rude, impatient . It was the worst service ever! After driving almost 2 000 km from Halifax to Toronto, I was not expecting to be treated like a garbage.ERIC S.
They showed up over an hour late no apology, no let me make it up to you, no here take an extra dolly to help you move faster, no extra time. It was -10 degrees Celsius with over 10 people waiting for their pick ups for well over an hour.Amanda P.
There was no one at the location when I went to pick up my truck at 10am. The employee didn't arrive until 11am and there was 20 people standing outside in -4 who had to wait almost another hour in line for him to process each person in a tiny unheated office. This location is a dump and it is obvious that U-Haul has no standards for or the wellbeing of their customers or employees.Julian M.
Le service a été excellent. Property is cluttered and run-down.TIM W.
Le client n'a pas laissé de commentaire.Deborah L.
Le client n'a pas laissé de commentaire.Richard B.
After returning the key and re-fuelling the truck, I was called and told I had not returned the key to the office, which is not true. I have now been charged 309 $(on top of the 60 $for the service) with no explanation as to what the charge is for. very upset with the service I received and will never be working with this location again unless this is promptly fixedMatt W.