Customer Reviews for Midgard Self Storage Sugar Hill
(Concessionnaire U-Haul dans le voisinage)

85 évaluations

130 Peachtree Ind Blvd   Sugar Hill, GA 30518

(678) 482-8117

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(678) 482-8117

130 Peachtree Ind Blvd
Sugar Hill, GA 30518

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 12h pm à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Counter person on drop off was very rude.

Nicholas S. 
Évaluation :
2

The staff alone was very busy so I had to wait a long time

TaeO K. 
Évaluation :
2

Reservation was at 9. Didn't get truck until 9:45 because the office worker didn't show up until 9:25. Truck had unsecured moving blankets and dollies in the back that I did not order

Gordon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cuong N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Very professional, and Eli with drop off..locations was very clean

Jesus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan C. 
Évaluation :
5

Everything was good no changes right now.

Cassandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

The person that checked me in was not helpful. He also charged me extra for gas but I brought the vehicle back with the same amount of gas. He also charged me for miles I did not use.

Latoya G. 
Évaluation :
5

Great service and pleasant atmosphere

David W. 
Évaluation :
2

The customer service from Penny & Glen, who used to manage the location prior to Midgard's ownership, was far superior. Now I have zero loyalty and only care about getting the truck I need. Please fix this.

TONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor W. 
Évaluation :
4

Plans to expand parking lot should be brought up again. This is a busy area. Carl works well with customers.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
1

Truck was dirty from inside. When returning the truck I mentioned the alignment was really awful and was informed it happens with big trucks. I came to pick up the truck after calling and changing my reservation time and informed them I want it for 24 hours. Next day they kept calling and calling before it was time and then charged me additional day. I asked if I could keep it additional day and was informed no they had another reservation. I returned it exactly 24 hours and they still charged me additional day after denying my request to keep it. I would never recommend this location!

Shehzaad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanquelis R. 
Évaluation :
5

Very helpful and courteous

DEBRA M. 
Évaluation :
2

Services is bad. That location can not well communicate with customers.

Yang W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tengtao S. 
Évaluation :
4

Carl is knowledgeable and helpful.

Eric P. 
Évaluation :
2

the Uhaul leaked water so I had damage when we passed through a rain shower because of course it leaked in the spot where I had placed cloth covered chairs. The check engine light was on. The Uhaul wasn't cleaned when we picked it up, but we did return it cleaner than we got it. The return was easier and more pleasant than the pick up.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Darwin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tegi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Rear door would not lock. Obviously an old, and at least the door lock, a worn out trailer. Could not complete my move. I was on a tight business project with a specified move-in time frame between 9:00 - 10:30 p.m.. Do not give or expect me to use the "call the 800.... BS! Not possible! It costs me a delayed completion fee.

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Positive and hard working people can be found here

Eric P. 
Évaluation :
5

Inside can was dirty on the floor, the driver side plastic door handle was falling off, and inside the cargo area, the floor had a good amount of some sticky residue from a previous spill. Otherwise it was a good rental.

Ryan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanni L. 
Évaluation :
5

A busy Saturday handled thanks to the grace of God

Eric P. 
Évaluation :
5

Very professional and fast, it only took me 20 minutes or less to get my rental equipment.

Luis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fatmir M. 
Évaluation :
5

Thank you all. Great location.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Everything was good and friendly !

Darrow F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon A. 
Évaluation :
4

Clean the truck!! Also the lock did not lock for the back door and the beams to strap stuff down were coming away from the wall.

John E. 
Évaluation :
4

The code provided by the app didn't work. The check in process took way to long on the app. Next time I will wait and work with a human. Reservations using the app are great…..easy.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty R. 
Évaluation :
4

The truck is not safe. If you drove it over 40mph the truck would shake so bad it felt like the truck was literally going to fall apart. Windows were broke and rain had collected in the door handles, cup holders etc… . This truck needs to be retired! I have requested a refund from AMEX.

James S. 
Évaluation :
1

My mobile pickup reservation was no available, I was not notified until I got to the pickup location and was told I had to wait an hour after my reservation to get my truck. Once I got the truck I asked where to get the furniture dolly I reserved and was told that they didn't have any of those so they had nothing for me. The truck I finally got had a broken passenger door and window so the inside was completely soaked from the rain the night before.

Randy P. 
Évaluation :
4

Only issue is they overcharged me my last trailer rentals. $15 cleaning fee 2 rentals ago, and yesterday returned and charged fir insurance that I declined. Please credit back to my card or call me. 6785706263

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB W. 
Évaluation :
3

Was told the day before my move I was informed that I would have to pick up my truck from a different location. My original reservation was 10 minutes from my house, the new location was 30 minutes away. I had reserved an appliance truck and 23 moving blankets, neither were in the truck when I picked it up and being a 24/7 there wasn't anyone I could talk to until 10:00AM. My reservation was form 7:00 so I had to go with what I had. I called the location where I picked up the truck and was told they would adjust my bill to reflect the shortage of the appliance truck and moving blankets. My bill wasn't adjusted. When I returned the tru k I tried to get an itemized but I was told it would be sent via email. I was very disappointed about how my reservation was handled. The gentleman behind the desk acted like he could care less about the mixup and then didn't adjust my bill as promised. I will return to the location to see if I can get this resolved. Very disappointed with U-Haul!!!!!☹️

Colin C. 
Évaluation :
3

I was very upset with UHaul not the distributor. My pickup location was changed at the last minute. In order to pickup a truck when needed I had to go with a smaller truck. Paid same price and had to make other arrangements for items that would not fit in the truck. Overall spent two hours on the phone with UHaul customer service.

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
3

Unfortunately, there was only one person in the office and a lot of customers all came in at once. The truck was ready, but the furniture blankets I ordered weren't in the truck, so I had to come back into the office and have the lady go to the storage unit and get them.

Lisa C. 
Évaluation :
4

Customer service was excellent. She dealt with a bad customer before us. Uhaul is a brand that people trust and know. I understand staffing is an issue. Please address that issue to better serve your customers.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIFDANIEL S. 
Évaluation :
5

No need for improvements. Customer service was fine and the truck worked great. Merci!

ANDREW M. 
Évaluation :
5

The trailer has a low air tire that I noticed once I loaded. And I believe the brakes were getting stock once in a while.

JESUAN R. 
Évaluation :
1

There were no issues until I checked the receipt and noticed an additional charge to load and secure the transport. Not sure what kind of shady hidden fees you are trying to tack on for no reason but in the years I've used your services this is the first time I've seen something like this. I called the customer service line and they said they couldn't do anything about it until talking to the location. I am not happy at all and if you weren't the only local place for trailer rentals I would not be coming back or using your services again.

Terrance R. 
Évaluation :
5

Very simple process, no surprises.

TERENCE H. 
Évaluation :
4

Outside of truck was very dirty.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Driver seat open (even after closing and locking) and tire pressure check light on.

Bong Seog C. 
Évaluation :
5

Thanks Desi

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Location was great. Staff interaction also great. Truck mostly clean....drpends on your definition. Biggest gripe is the uhaul app. Third rental in last 6 months...i hate the app. Not user friendly

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOON S. 
Évaluation :
5

The service representative was very professional

BELINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC P. 
Évaluation :
2

We requested an early pick up with 2 dollies and pads. It took 40 minutes to get the paperwork processed through the online process. The truck was ready and clean, but it didn't contain the dollies and pads.

Jefferson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUSOLA T. 
Évaluation :
5

This was a wonderful experience! Friendly, efficient and went above and beyond to complete the transition. I had misplaced my rental agreement in the move but she was able to pull up by contract number and get the job done. Highly recommend this location!!!

Gerri P. 
Évaluation :
5

Quick and efficient service.

ERIC P. 
Évaluation :
5

The mobile check in did not work very well at this location. End knee up having to do the whole check in at the desk. Otherwise, it was a good experience.

HAYLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURORA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie E. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page