Le client n'a pas laissé de commentaire.JOSE T.
Customer Reviews for Midwest Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DEIDRA PEARSON G.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.Stefan P.
Have the trucks available at the site where rented!!! It is hard to find someone available to take you 30 miles to pick up a truck when you could have taken a bus across town and not have had to change day and time for pickup. What happened to supporting your local business'?LInda K.
Le client n'a pas laissé de commentaire.Micheal T.
Le client n'a pas laissé de commentaire.Chloe F.
Le client n'a pas laissé de commentaire.JUSTIN N.
The experience is fine, but my only suggestion is to have more than 1 person trained to assist customers to pick up a U-haul. Me and several other customers waited in line to be assisted for a good 20 or so minutes before we were helped. Besides that everything else went fine.JACKLYN S.
Le client n'a pas laissé de commentaire.DAVID G.
When you set up a location don't have the employees be rude or make you wait for then to finish stocking the shelves. The lady did not ask me my reservation number and was rude so I left and had to come back because she said she had none. But my experience with haul does not matter you still take the money even if it's inconvenience to the customer.AARON M.
Le client n'a pas laissé de commentaire.Jeffery D.
Service amicalAPRIL K.
AucunOLUFEMI SUNDAY O.
I repeatedly tried to check in the vehicle online for hours even drove home for my laptop thinking it was just my iPhone and it didn't let me check in resulting me having to pay 24 $extra for faults I could not prevent so I will not use that location or service again because it is a rip off. Talking bout 24hr service and they don't even work.Kerona C.
Le client n'a pas laissé de commentaire.ARTHUR S.
Le client n'a pas laissé de commentaire.Laura J.
Daniel has a bad attitude. Not the best at customer service.TANNER A.
Was super easy dropping off using the app and would recommend them to keep doing this, if it's just a COVID thing, and I wish more places had drop off like this.Dakotah R.
Le client n'a pas laissé de commentaire.Linette L.
Customer Service member was rude and treating us like we were stupid. Very passive aggressive.Keagan B.
The place I rented the truck from had no issues at all. I personally think that each customer should be told about the online check in feature, or at least explained how it works, when they are picking up their rental. The online check in is a great feature, but for someone who has never used it before, it was a little surprising how much is required to completely that process. Pictures are a great way to ensure the condition & location, but the staff should be checking over the equipment each day also, so the fact that the online check in is required to save a 20 $charge seems a like a bit demanding especially for those customers who aren't that tech savvy.Kara P.
Engine light came in while driving. Might want to be sure maintenance is done before renting out but overall everything was great.WILLIAM L.
Le client n'a pas laissé de commentaire.BRITTYN TAYLOR S.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.Ndeya J.
Daniel , the sales associate that helped me was amazing. Provided one of the best rental experiences. Because of her I will recommendnicholaus W.
Our experience with U-Haul was amazing! They even helped us with small problem we have encountered. I would suggest this place to anyone in Junction City Kansas!Wan K.
The truck broke down. My trip was delayed 10 hours and had to stay overnight in hotel. I contacted customer service and they gave me the run around and never offered a refund of any kind. I emailed a supervisor, Tracy Senner and never received a response.Michael W.
The General Manager was rude she went ahead and charged me 43,90 $ for waiting for the employee for over 45 minutes. I left and placed the key in the drop box. I called and she said, it was my lost and she yelled at me over the phone, that it was my fault.Lara S.
The young lady that waited on me was simply the best U-HAUL clerk EVER! I've rented U-HAUL off and on for the last 50 years. She's the best!Preston C.
Le client n'a pas laissé de commentaire.Vincent L.
Le client n'a pas laissé de commentaire.Grergory P.
Better customer service. Employee was overwhelmed and didn't explain anything. Seamed bothered whenever I asked questions.KEITH R.
Le client n'a pas laissé de commentaire.Todd M.
Le client n'a pas laissé de commentaire.Yaritza G.
Le client n'a pas laissé de commentaire.Corbin W.
Great Customer Service.Latonja F.
Le client n'a pas laissé de commentaire.Christian C.
Excellent service à la clientèleRONALD F.
Le client n'a pas laissé de commentaire.Byron M.
Le client n'a pas laissé de commentaire.Judy S.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.LARRY M.
I think the truck/equipment ðŸšš needs wheels alignment maintenance services check.James C.
We told the representative that we were going one way to Georgia with our Uhaul multiple times. This was acknowledged. Despite this, we still were only charged for a local trip and once we got to Georgia and tried to drop the trailer off, we were told that if we didn't return the Uhaul back to Kansas, we would be fined 1 450 $. So we had to drive it all the way back to Kansas. Such an awful experience. Uhaul customer service did nothing to help.Nicholas L.
Le client n'a pas laissé de commentaire.Alazae B.
Le client n'a pas laissé de commentaire.Jason M.
Everyone was great, good communication and short wait..Robert B.
Staff should be more knowledgeable of equipment information and availability at other locations.Drew J.
Le client n'a pas laissé de commentaire.Cornell W.
Great location, just wish they had single and/or double open trailers which are so rare you might see 1 in a year.PATRICK Y.
Le client n'a pas laissé de commentaire.randy O.
Le client n'a pas laissé de commentaire.jose antonio P.
I rented a hand truck that I never got. they did make it right by giving me a refund but it was just difficult to load it without it. but over all not the worst not the best.JOHN G.
Everything was Exceptional. I wish i took note of her name to shout her out. She was very polite and went above and beyond. Made sure everything on the truck was up to operating standards.JOSHUA R.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.Steve M.
Excellent service à la clientèle. ROB is the greatest!! True explain of how customer service should be. Will recommend to friends.Steve E.
Made a reservation online and it was cancelled before the date I was to pick the truck up. Called and was told it was cancelled due to not answering the phone. The only truck that was available was half the size as the one I originally reserved, which meant I need to make twice as many trips and needed the truck twice as long. Was given the original timeline. The truck didn't have cruise control or a ramp. U-Haul will be at the bottom of my list the next time I need to rent a truck to move. Twice Ina row I've had nothing but issues from U-Haul.Jeffrey P.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.JEFFERY B.
Le client n'a pas laissé de commentaire.KYLE ANTHONY L.
The location customer service was great. However U-Haul customer service over the phone was horrible. They U-Haul customer service representative double booked my rental and I had to wait until 12:00 PM to get a truck. When the Mid-West Ace Hardware U-Haul representative called the U-Haul representative blame them for the screwup. I booked through U-Haul over the phone. So it was U-Haul customer service fault.Mitchell C.
Le client n'a pas laissé de commentaire.ANGELA CAROLYNN A.
Le client n'a pas laissé de commentaire.JESSICA T.
Le client n'a pas laissé de commentaire.BRANDON H.
We walked in and went right to the UHaul desk. A lady immediately came over to help us. We had checked in online so it was so easy! She asked us a couple of questions, gave us the key, and walked us to the truck. She was friendly and new exactly what she was doing. The truck was clean and ready to go. It only took us about 10 minutes and we were on the road. Great experience!Scott C.
Le client n'a pas laissé de commentaire.WILLIE B.
Le client n'a pas laissé de commentaire.MARCUS R.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
I appreciate the staff for being so kind and quick!Andrea G.
Le client n'a pas laissé de commentaire.Vicki M.
Le client n'a pas laissé de commentaire.Gerald G.
Le client n'a pas laissé de commentaire.ARON G.
Paid for a utility dolly, and never got itCurtis C.
Le client n'a pas laissé de commentaire.Corbin H.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.David P.
The wiper blades were shot. Made it difficult to drive while raining.Jeffrey G.
Le client n'a pas laissé de commentaire.Bradley C.
The staff was friendly.christopher R.
Trailer was old. Door got stuck several times attempting to open.Steven W.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Dustin D.
Le client n'a pas laissé de commentaire.KYLE B.
Le client n'a pas laissé de commentaire.MITZI H.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Irvin D.
We had planned to pick up the Uhaul in Manhattan, KS, but they could not accommodate that location so it was unfortunate that we had to drive to Junction City and cut it close to our daughter's graduation, but the folks in Junction City were very nice and helpful.GLEN C.
Takes too much time to check in and out, even though you check in online. Very irritating!!Charles B.
Le client n'a pas laissé de commentaire.JANE T.
Le client n'a pas laissé de commentaire.Mike K.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.TJ H.
Overall, the experience with U-Haul was great. I was very stressed after reserving the wrong size trailer, but Judy and the rest of the "crew" got us through this. ThanksRichard E.
Le client n'a pas laissé de commentaire.Vicki M.
Very quick and easy check out and check in- staff was very friendly and easy to work with!Adam R.
I've rented from Penske, Budget, and Uhual. My recent experience with Uhual was absolutely terrible. From getting to the location and learning there was no truck for us even though we reserved one. To the mobile pick up not working. To uhuals system running so slow that we waited for over 30 minutes just for the computers to load. I'll pay more and go to Penske next time. Absolutely don't recommend.Malia H.