Uhaul was dirty inside and out. Had less than half a tank of gas left. Heater took a while to heat up, but that's not even disappointing compared to what happened when we were about to drop it off. Went to start the truck and guess what â€" it didn't. Lights flicked on and that's it. Boyfriend had to run to AutoZone to buy jump cables, which were an extra $45, to jump the truck and be able to drive it back to the drop off location. We also got charged for another 24 hrs even though we dropped it off later than expected due to malfunction/poor maintenance. Both my boyfriend and I agreed to not use nor recommend uHaul in the future due to this unforgettable experience. Turned out to be more expensive than it had to be.Juliana C.
Customer Reviews for Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Pour nous contacter
Junction City, KS 66441
Services dans cet établissement :
- Lun.-sam.De 8 h am à 5 h 30 pm
- DimancheDe 10 h am à 4 h 30 pm
Heures d'ouverture spéciales
- 12/24/2023: 10h00 am à 3h00 pm
- 12/25/2023: Fermé
- 1/1/2024: 10h00 am à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very efficient and knowledgeable.Brian G.
The customer service experience wasn't the best. The two women there weren't the friendliest at all. Felt like we were bothering them whenever we were at the U-Haul counter waiting.Elizabeth J.
I was charged incorrectly cashier was rudeTron C.
Le client n'a pas laissé de commentaire.Ezequiel T.
Wiring had to be replaced, employee was not knowledgeable needed more trainingCurt L.
One of the tires on the trailer was low.Jeff M.
Le client n'a pas laissé de commentaire.Ann C.
Le client n'a pas laissé de commentaire.edwin H.
Le client n'a pas laissé de commentaire.Christopher K.
The staffs should be more informed about the product and pricing. I've met a representative who's expression was like uhaul is making her work against her will, beside that she gave me wrong information about the trailer renting period. It's not that I didn't get any help from that location, actually i did, I guess it's Ms. Tubby, she's professional as well as a helpful person. Long story short, that branch should be working on their product knowledge and customer relation.sakib S.
Le client n'a pas laissé de commentaire.Myiesha A.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.Jeanie S.
Le client n'a pas laissé de commentaire.Sharone W.
Had online reservation issues, as I reserved at this location , the system changed to another location about 45 minutes away. Went into this location and had them update the system back to this location, your U-haul system changed it agin to the location 45 minutes away. I finally called the week of pickup and was able to change back to this location.Trask P.
Le client n'a pas laissé de commentaire.Spencer R.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.Shawn C.
Le client n'a pas laissé de commentaire.Santiago L.
The Ace Hardware location is very accessible and convenient. The staff you have is knowledgeable but a bit understaffed for the size of the inventory. Central processing of changes to location created confusion and additional driving around from location to location - outside of this location's ability to control.Charles L.
This is an ACE Hardware location. The young man at the "Hub" was still learning, but very professional.Charles L.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Troy R.
Le client n'a pas laissé de commentaire.jamilia H.
Don't schedule a pickup 5 mins after a drop-off. Fix your trucks A/CDaniel P.
Best U-Haul experience in 30 years of moves. Excellent customer service and attention to detail in the turn in process.David S.
Le client n'a pas laissé de commentaire.Lynda C.
Le client n'a pas laissé de commentaire.Samuel R.
This was also a very helpful guy. Helped me on his lunch break! Merci.jose V.
Guy that was supposed to hook up the trailer had no clue what he was doing why insist on doing some they aren't capable of?Daniel B.
Polite couldn't help with the ridiculous overcharge.Damien R.
Le client n'a pas laissé de commentaire.Layla R.
Le client n'a pas laissé de commentaire.Oscar V.
Le client n'a pas laissé de commentaire.Jacob E.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.THOMAS M.
No comments.ron A.
Excellent team very kind and professional. I literally have zero complaints great job. MerciMary S.
I prefer to rent from this location because the employees are professional, polite and very helpful.CAMMIE W.
Le client n'a pas laissé de commentaire.Nizha P.
Great experience. Thank youScott B.
Le client n'a pas laissé de commentaire.David V.
Very helpful but seemed to struggle knowing what trucks they had onsite. Filled out paperwork for a truck they didn't even have onsite. Then didn't remove the truck from the system which caused problems with the next location to offer assistance. All in all both locations handled things but something that probably should have taken an hour, took 3. We made it safe and dropped everything off the next day by 4 PM. No harm, no foul. Besides a little education needed, they worked through things. I'd still recommend them.Bill M.
Le client n'a pas laissé de commentaire.megan S.
Customer service from Tabitha was fantastic. She went out of her way to get me squared away even though I changed my mind on the equipment I wanted. Best uhaul experience to date after numerous moves over the years!Timothy M.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.MYKEYLA K.
Le client n'a pas laissé de commentaire.Dwayne B.
Le client n'a pas laissé de commentaire.Austin R.
Good as isEvan S.
I think y'all are doing great already great customer service!!!TORNEKE R.
Le client n'a pas laissé de commentaire.Keith R M.
Le client n'a pas laissé de commentaire.Chad C.
Did me wrong on what I ordered and what I got cost me a hundred more that was just to much truck I only ordered a 15 ft and drove 50 mins out of my way to get the wrong size that they had in my locationCasey B.
Le client n'a pas laissé de commentaire.Alicia M.
Le client n'a pas laissé de commentaire.Waltraude R.
Le client n'a pas laissé de commentaire.Jarod B.
Le client n'a pas laissé de commentaire.Delza S.
Le client n'a pas laissé de commentaire.Regina O.
Well we rented a $40 truck.time they added tax,charged us $7 to use hand truck 1 time for 5 minutes,which they dont tell u they charge to use it until after.then add other fees,plus we put gas back in it.so our $40 truck ended up being ,$105.wont do that again.luckly i had something i could sale to cove the extra $65.Myra T.
Was a spur of moment rental, staff took care of me and helped a person who was desperately in need.Roy L.
Nothing The lady here is always AMAZING!!!Cedric W.
Clear directions, easy to drop off. Lots of parking.Burkley S.
We did not get the the right size truck we reserved. We did not receive our military discount. And we're told that since we did not receive the truck we reserved we would also get a credit which we also did not receive. Very unhappy!Tony G.
I just dropped the truck off.Ashley P.
Le client n'a pas laissé de commentaire.Randall L.
Ensure equipment rented is available at the correct location. U-Haul double booked the equipment causing me to drive to the next town over to pick up the trailer without any compensation. Additionally I was charged extra to drop it off at the original location because U-Haul deemed it no longer a local rental, but a one way rental.Michael A.
Le client n'a pas laissé de commentaire.James W.
The gentleman really helped me get another Uhaul secured to finish my move. He went above and beyond.CAMMIE W.
It was a easy pick up and drop off. Thank you to all employees who made it so easy.Roy F.
Drop off location was laid out nice easy to park truck and was not a mess. Had to call Uhaul to be able to return because pickup location screwed it up. Customer service from Uhaul was very helpful and got it taken care ofRobert W.
Le client n'a pas laissé de commentaire.regina M.
Very helpful gentlemen. He went above and beyond to help me finish my move.CAMMIE W.
They never got my checkin, was told to put gas in & drop keys in box, so they marked me for a late drop off. They could have checked cameras to verify time but didn't. And I put more in the truck than was needed, so I should be rimbursed for that.Holly N.
Le client n'a pas laissé de commentaire.Charl H.
Excellent service by Ray made our local move a successRoss B.
Le client n'a pas laissé de commentaire.Jessica P.
Le client n'a pas laissé de commentaire.scott M.
Le client n'a pas laissé de commentaire.Mark B.
Employees very nice and helpful.Roger B.
Le client n'a pas laissé de commentaire.Dale G.
Le client n'a pas laissé de commentaire.Faith B.
Le client n'a pas laissé de commentaire.Kurt N.
Le client n'a pas laissé de commentaire.Cheng Y.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Matthew G.
Customer service was friendly and helpful, the truck was clean and drove well, the instructions that were provided were clear and understandable.Rebecca C.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.David V.
Quick on drop off!Andrew C.
Le client n'a pas laissé de commentaire.Steve E.
One of he ratchets on the wench to tight the tire wrap would not release. Otherwise very good experienceJames H.
Le client n'a pas laissé de commentaire.David S.
Customer service and the locations shiukf have the same pricing and availability.Erick L.
Le client n'a pas laissé de commentaire.LaToshia W.
Le client n'a pas laissé de commentaire.Ron W.
Good people friendly staff Chris is awesomeRichard V.
It was a miscommunication with the wrong trailer number.Xavier S.
The trailer provided leaked water on my furniture and boxes.Enrique L.