Customer Reviews for Millennium Linings & Accessories
(U-Haul Neighborhood Dealer)

430 évaluations

905 N Raceway Rd   Indianapolis, IN 46234

(317) 493-0415

Heures

  • Monday–Friday
    9h30 am à 12h30 pm / 1h30 pm à 4h30 pm
  • Saturday–Sunday
    Fermé
Heures d'ouverture spéciales
  • 12/23/2022 - 12/26/2022: Fermé
  • 12/30/2022 - 1/2/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(317) 493-0415

905 N Raceway Rd
Indianapolis, IN 46234

Services dans cet établissement :

Heures

  • Monday–Friday
    9h30 am à 12h30 pm / 1h30 pm à 4h30 pm
  • Saturday–Sunday
    Fermé
Heures d'ouverture spéciales
  • 12/23/2022 - 12/26/2022: Fermé
  • 12/30/2022 - 1/2/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA F. 
Évaluation :
1

Terrible, terrible customer service. When I arrived, the uHaul agent was assisting another customer who was looking to purchase auto accessories. The agent neither greeted me nor acknowledged me, even though I had walked near him and the customer. After several minutes, I realized that he was going to be a while with the customer. Thus I returned to my car for about 10 minutes, so as to not hover over the agent and the customer. I returned. I waited patiently for another 2 - 3 minutes. The uHaul agent knows that I am standing there. Still no acknowledgement or greeting. I finally, said, "Excuse me, I'm just here for a uHaul pick-up." The agent says very abruptly, "OK. . . and I'll be with you when I'm finished!", and returned to helping the customer. I waited another minute or so, and said "I'm not trying to be rude, but I have a scheduled 11 o'clock pick-up. It's after 11, and I am on a very tight schedule." At that point, he went behind the desk and pulled up my reservation. He did, at that point, get me checked-in and finish the process so that I could get the keys. However, there was no "thank you". No apology for the wait. When I thanked him, there was no "you're welcome." Just the bare minimum of exchange necessary to process the rental. I was in dire need of the truck that day. Otherwise, I would have cancelled the reservation on the spot. At no point during this experience did I feel welcomed or appreciated as a customer. While waiting for the agent to finish the paperwork, I ended up chatting with the customer. He happened to be a very, very nice older gentlemen. He was purchasing accessories for his new truck. For what it's worth, the agent and the customer were both white men. I am a 40-something African American woman. There was, for whatever reason, obvious disdain from the moment I walked through the door. I will never, ever rent from this location again, nor will I ever recommend it. On a good note, the truck was clean, and being able to return the truck via phone app was great.

Karis D. 
Évaluation :
2

Poor customer service and a bad attitude!!! Beware of renting from this location!

Malcolm G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana H. 
Évaluation :
3

Gas not at level indicated

JACQUELINE T. 
Évaluation :
4

I can't think of anything. They were friendly, helpful, and explained everything well.

Karen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

The location was perfect for me. The service was excellent and I was able to return the truck after hours by using the key drop box which makes it so convenient. I would refer others to this business and I would use their services again.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB L. 
Évaluation :
1

They totally screwed up my check in and overcharged me. I will protest tomorrow when they reopen, but for now Im very displeased

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiara G. 
Évaluation :
4

Overall experience was good. I did keep tire pressure warning. Pls check

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

great renting experience.

NOEL S. 
Évaluation :
3

Everything I reserved was NOT available and I was not notified until I picked up the truck. The furniture 20 pads and dolly were not available . I had to waste time trying to find furniture pads at other Locations and could only find 6. I reserved everything 30 days out for a big move. Very disappointed.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
3

Pick-up location was changed for me which required additional driving, not previously planned for.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Biniam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth R. 
Évaluation :
5

Very happy with experience

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
4

The phone option for Uhaul in their phone tree stated invalid option

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
1

Very disatisfied. You receive a confirmation of your reservation but apparently now days they call you prior to confirm the reservation that you already received in a email, and if they don't call you it's not really confirmed and then when you go to pick up the truck they don't have one and you have to hope and pray another U-Haul dealer has what your looking for and you go out of your way ( miles and gas and time) to pick up a truck. Then your promised a 20 gift card which they say they are sending to your email that you never receive. I have used U-Haul many many times through out the years and this is what it has come to.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
3

I reserved this truck on June 14, 2022, to be picked up on June 25, 2022. This reservation included a hand truck and a furniture dolly. The hand truck was found in the truck. However, there was no furniture dolly. The man I spoke to suggested I buy one. I only needed it to move one piece of furniture. Buying one would have been ridiculous.

Kenneth W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Madeline Y. 
Évaluation :
3

Truck I received while it worked, I believe it needed an alignment as when I got onto the interstate it shook horribly if when I got over 60mph. The After hours checkin site kept failing until I finally just had to drop the keys off in the dropoff box rather than going through the checkin.

Nathaniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
1

Y'all over charge me and I made sure I put the gas back and y'all still charge me for gas y'all service sucks I would never recommend no one to that location

Nikita A. 
Évaluation :
5

This truck was perfect! The staff at this location was VERY helpful. Would definitely rent again from this location. Thanks, U-Haul!

JANET B. 
Évaluation :
2

Never rented from you before and I asked the guy about fuel on refilling charge me 37$ for fuel when it was setting where it was when I picked it up they said paper work was different nobody said anything about go of paper work until returned so I'll never use you again

Teddy M. 
Évaluation :
5

I dropped the truck off after hours but everything was clearly laid out and the parking lot was most friendly.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luz C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corry O. 
Évaluation :
5

No complaints.

Michael V. 
Évaluation :
5

Keep up the good work!

RANDY L. 
Évaluation :
4

I ordered furniture blankets but were not in the truck which was disappointing

Jacob P. 
Évaluation :
5

The young man who helped us, Gary, Was extremely helpful and very kind and considerate!!!!

Clara O. 
Évaluation :
5

The app didnt allow me to submit back the vehicle and they charged me the additional $20 which i would like refunded

Isaac C. 
Évaluation :
3

Work on your email system. I got my confirmation email for my order a day after I put it in. Same with my receipt, I haven't gotten it yet and I returned the truck yesterday

Stephen W. 
Évaluation :
4

Clean the trailer.

GORDON W. 
Évaluation :
5

It went great very friendly staff

OSIEL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick M. 
Évaluation :
5

I reserved an appliance dolly and none was provided. Only a utility dolly was in the truck at pickup. I did not receive my $50 refund for failure to meet reserved equipment needs under the reservation guarantee.

Calvin V. 
Évaluation :
5

I was charge a return after hour fee my phone could not get a sign so I was unable to download MY RETURN TRUCK I did have it back at 7:15 pm. Disappointed I was charge more than what I expected. I call the next morning was told to contact customer service I did the give me another number to call.

CONNIE H. 
Évaluation :
5

You are away there when I need it thanks

PATRICIA K. 
Évaluation :
5

The drop-off experience was first rate. Super nice people to deal with. The whole thing was WAY better than anticipated

Ross H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

Rien

KEN M. 
Évaluation :
3

Service à la clientèle

NATHANIEL B. 
Évaluation :
5

S.O.

BRITNEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE K. 
Évaluation :
5

There was some dirt and rocks, not much. I just returned it the same way. Not a problem.

MICHAEL V. 
Évaluation :
3

No comment is best said for pick up

HERSCHEL B. 
Évaluation :
5

Need to have furniture dollies

Janice S. 
Évaluation :
5

The app did not work for checking the vehicle back in. I took over ten photos of the dash mileage / gas gauge before giving up. I'd try to upload them, and the app didn't register it. I'm not sure if it's because the app couldn't recognize the mileage but the space to take a dash photo on those trucks is so tight, and your photo app doesn't allow zooming or switching to a different camera lens like my phones app.

Thomas J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
3

The cell phone service in this location is really bad. Had trouble using the app for pick up and drop off. I have a very good carrier that usually doesn't have any coverage issues. Everything else was good!

Brandon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randall S. 
Évaluation :
3

Truck was dirty. Lot is not paved

BENJAMIN J. 
Évaluation :
5

Easy, quick drop off.

Ivone F. 
Évaluation :
2

When I rented the 6x12 trailer on Saturday , they charged me $120 for a deposit fee! They informed me that the deposit would be returned to my account first thing Monday morning. On Monday my money wasn't returned so I called and the clerk rudely told me she couldn't help me and for me to call 1800gouhaul… I called that number and the recording stated that they can hold my money for up to FIVE days! I'm a single parent and now I don't have grocery money until uhaul release MY money

DANNY M. 
Évaluation :
5

There may be a short somewhere in trailer. As lights would work sometimes and sometimes they wouldn't. Or flicker on and off driving down the road. He replaced the power cord to trailer. Once I hooked up as the lights weren't working. Worked good till that evening then they started going all wacky.

CHRIS H. 
Évaluation :
3

Don't rent bad equipment.

MELISSA J. 
Évaluation :
5

Great service

DEBERA A. 
Évaluation :
5

Returning on line was a little more difficult than I remember. Had issues with locating where I was at

PHILIP P. 
Évaluation :
3

I was cheated of my money I did not get insurance coverage when I rent the truck and they add coverage even though I reject it and I bought 3 gallons of fuel to the truck when I returned it and I asked the manager to come and check it before I left but he told me he's busy and would like to check it later and send me a receipt only to find out of the charges that I don't know off.

OLUSEGUN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace W. 
Évaluation :
3

More available units without long waiting time to get a trailer. Took almost a week to access this unit. Lower the cost a lot.

BEVERLY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nia M. 
Évaluation :
5

I loved it

DRAGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

excellent service very friendly

GERALD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaac B. 
Évaluation :
5

It was the fastest and easiest truck rental I've had in a very long time. I wouldn't change one thing

Jumanah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE B. 
Évaluation :
5

The cab on the truck was not clean, driver window was loose and would not roll up all the way making the cab very noisy, air conditioning was not cool, it made for an uncomfortable move with a cross country drive. The location was great, the truck and equipment quality was very poor.

TYLER S. 
Non les évaluations ont été soumises pour cet établissement.

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