Customer Reviews for Montevallo Citgo
(Concessionnaire U-Haul dans le voisinage)

105 évaluations

4607 Hwy 25   Montevallo, AL 35115

(205) 476-4367

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(205) 476-4367

4607 Hwy 25
Montevallo, AL 35115

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Person was helpful and courteous, vehicle was in ok shape inside and out; but not very clean.

James B. 
Évaluation :
1

Send them some where else

Herchell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNALIESE A. 
Évaluation :
1

the turn in location in Montevallo was a sad excuse for a associate…they did not bother to assist with the disconnection of the trailer, so I had to use my vehicles Jack and a block to drop the trailer…

JOEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus B. 
Évaluation :
1

I rented a car hauler online, to be pickup in my town, It was change to a town 45 mins away. I was not notified of the change, I found out the day I went to pickup.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben N. 
Évaluation :
4

He was great and fast. After a long day of moving he was quick and effucient.

Sandra T. 
Évaluation :
2

took the paper work, gave no instructions where to drop off trailer, asked for a receipt, never was given one. They offered No assistance to unhook trailer nor gave any instructions where to unhitch trailer.

GREGORY E. 
Évaluation :
5

This was not the original drop off location. There was no one there at the original drop off location. They didn't answer the phone and their voice mail was full. Had to call around and find another drop off. Took an hour and a half for uhaul to call me. Caused my wife to be late for work. Not good customer service.

RANDY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RODNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
1

We called UHaul to confirm our 120 blanket reservation would be available the next morning. When we arrived on the day of the reservation, they had no idea what blankets we were talking about. Once we finally got through to the person who could help us, she told me she actually couldn't help and that it was on me to call around to various locations to see who had enough blankets for us. Later in the week we went to pick up the truck. When we got there, the truck was there but the keys could not be located. After an hour, they realized the keys were in the after-hours lockbox they didn't know they had.

JARED H. 
Évaluation :
2

When we picked up they seemed not to know we were coming. Poor communication

ZACHARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnaz P. 
Évaluation :
4

Your company needs to improve how you are contacting your customers. You need to have your company name show up when you make your courtesy calls. We had an issue with our reservation, our reservation was changed to a different time and further location without our knowledge because we didn't realize that your company had contacted us, the number that y'all use need to say Uhaul so that customes won't think it's spam, we were very inconvenienced with the change and it costed us a 2 hour delay,

Cortland R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alberto L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
2

Attendant didn't know how to process a drop-off & tried to charge me again. Also, they didnt know how to make the jack work to unhitch the trailer. I felt like I was an inconvenience for them. They definitely need a U-Haul trained attendant there.

Linda S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kaycee L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON N. 
Évaluation :
5

Very easy booking online. Checkin was a breeze!

Linda D. 
Évaluation :
2

I checked in online because it was supposed to be a faster process, but it was still asked to do the things I did online. Also, I requested an appliance dolley and utility dolley and these items were not at the location. I was charged before I left the pick up location instead of when I got back causing me to have 2 different transactions to my bank account.

Angela S. 
Évaluation :
4

Just a country gas station. UHaul is a secondary concern so I had to wait with customers for gas, beer, snacks, etc.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
4

This was our third attempt to drop off the U-Haul based on the locations provided to us. The first location did not exist and the second location did not have an office on site.

terry W. 
Évaluation :
1

When I arrived I was given a different truck and was told he didn't have a furniture dolly or square and was left to buy my own

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESHIKA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dutchess M. 
Évaluation :
5

Merci

Terry S. 
Évaluation :
4

Extra mileage wasn't notated on contact. Had an issue with it when truck was returned. Need to make sure that what was agreed on is in contact.

michael P. 
Évaluation :
5

Guy they at counter was very nice and professional will definitely recommend 10/10

juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juanita R M. 
Évaluation :
1

Do business with Americans that do not sell crack cocaine paraphernalia in the business that the truck is returned to.

tom M. 
Évaluation :
5

Everything was great

Becky H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

The employee working was very nice. I had everything done online before the pick up date but it still took almost an hour to pick up vehicle. The employee evidently was working by herself and if any other customers came into business I was put to the side until she finished with them. A minimum of 10 people were put ahead of me. I purposely did the paperwork ahead of time to save time. If this process was intended to help in expediting the process it failed. Also in checking on vehicle I did not realize I needed to check every nook. At a glance I thought vehicle was clean but in reality empty drink bottle were left in door pockets, popcorn pieces left on floor. And the cab reeked of cigarette smoke. I am a non smoker. If it had not been for the fact that I drove from Dothan then picked up truck (btw the only rental vehicle there), and at this point was already behind on time due to the prolonged process, I would have demanded my money back or an alternate vehicle.

michele P. 
Évaluation :
3

No misleading statements. Advised that we could get cedit fo one day if we returned the truck within 24 hours. We did but dropoff people said no we could not. This fine point may be in contract, but I sure missed it.

Gerald T. S. 
Évaluation :
5

It was an easy return. Very pleased.

Kathy F. 
Évaluation :
1

The address agent sent us to did not take UHaul drop offs. Had to go down tbe road to different location given to us by employee of original drop off location. Suggest call first to verify.

diane H. 
Évaluation :
1

The service was terrible. The communication between customer and representative was awful. The information was incorrect. They told us something that was not true and then they wouldn't take back the truck. They never told us a drop off location and a time when it had to be there. They are also trying to charge me extra. One person said $39 for an extra day. The other person that was giving us trouble was trying to charge us about $56. They said we needed to call the closest U-haul facility. The prices were very cheap compared to a lot of others. U-haul is an excellent business it was just the customer service was terrible.

Tristan J. 
Évaluation :
3

The address on the return location was not where they wanted the truck dropped off. The owners have two locations in Montevallo. I think it would be much less confusing if the correct drop off address was listed.

Chuck S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lous S. 
Évaluation :
5

everything went smooth

phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOLDIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
2

Area that the trailer was to be parked was flooded. Needless to stay, I ended up with wet feet. Had to disconnect trailer with no jack and by myself.

L J B. 
Évaluation :
3

We had to wait on the owner to clean out the truck. It looked like he had been using it for personal use or the store use. Once he did that it was clean. It did kind of smell like garbage for a bit though.

Kristy C. 
Évaluation :
5

All was well????

Wanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Channing C. 
Évaluation :
1

Upon returning the truck, the provider began processing my return. I was asked and provided to take a picture of the truck's mileage and fuel amount. The provider never looked at the truck herself. While processing the return, I had to step aside and wait as the provider kept checking out all new customers coming into the store. I finally got tired of waiting on her and told her "thank you, have a nice day" and I left the store. I hope I never have to deal with this store and it's employees again.

Randal F. 
Évaluation :
1

Price charged was for two day, when turn in truck at destination was charged an additional $56 for extra day and insurance. Very dissatisfied with Uhaul rep telling gentleman at destination that I would have to respond online. Customer service was good until this point.

Joel O. 
Évaluation :
1

I had to wait over an hour to get the keys. There were no checks performed on my vehicle, or the equipment being rented. I had to attach the tow dolly to the uhaul by myself, and put my car on the tow dolly by myself. I felt extremely unsafe during this entire process. This was one of the most unprofessional things I have ever experienced in my life.

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

The clerk stayed on her phone on a personal call during the whole process. It took 30 minutes to drop the rental off, she even refused to walk to the truck herself to check the mileage and gas, and informed me I had to use my phone to take a picture of it.

spencer T. 
Évaluation :
5

Fast,friendly service!!!

BRAD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addam P. 
Évaluation :
2

Although I had prepaid for the truck, the person would not allow us to take the truck until he printed a useless piece of paper resulting in a 45 minute wait.

Magan R. 
Évaluation :
5

The Male employee was relentless in finding me a cargo trailer asap and very professional too. Once I arrived at the pick up location, the female at thr Citgo in Montevallo, AL was extremely helpful and personable. She knew what she was doing. She cheerfully greeted every customer who walked through the door that morning, never missing a beat from the songs playing on the radio. When it came time for me to go, I didn't know how to hook up a Uhaul so she asked a customer who happened to walk in right then to do her a favor and hook up my trailer. He never hesitated. Awesome people who went out of their way to go above and beyond their service to help. Kudos! Please give them praise.

pamela S. 
Évaluation :
5

Everything was fine.

Glenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA J. 
Évaluation :
3

Uhaul Is very unlikely to get my business again. It took from 9:00am (scheduled pick time) until 4:30pm when I finally had all of my equipment picked up. I went to one location twice attempting to pick up my equipment that was closed then uhaul redirected me to another pickup location 2 cities away. Then when I picked up the truck I had to go to another location to pickup my dolly. The next day I picked up an auto transport from yet another location and had to sit there for at least 2 hours waiting on roadside to come work on it because it would not lock down. Uhaul didn't just cost me valuable time moving but I was paying someone to help me load and pick up the equipment. The roughly 10 hours of wasted time cost me $150 which Uhaul has yet to offer anything for.

JOSH M. 
Évaluation :
5

Nothing. This location was fantastic and went out of the way to help us with our problems.

Anna V. 
Évaluation :
1

This was a busy local convenience store. The personnel did not understand how to go about getting the paperwork completed. It took a long time to acquire the truck plus we kept being pushed aside for other customers. Will not want to pick up or drop off at this location ever again.

Tonya Y. 
Évaluation :
1

The location and people were horrible it took 2 hrs to get the truck never agian

christy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

friendly service from the very beginning of ordering the trailer. would recommend all locations that I used,

Raye T. 
Évaluation :
5

The montevallo Citgo did everything right. But, I was scheduled to pick this trailer up in Tuscaloosa. I had to drive an extra 195 miles because of uhauls mistake. I talked to a dozen CSRs, none of which had the ability to waive the wrong location drop off fee that would have saved me an entire day and a tank of gas. Very dissatisfied with uhaul. I will never be a uhaul customer again.

JOSHUA H. 
Évaluation :
5

3 days after I turned in the dolly I received a bill for an additional day. I was mad so I called the service hotline and explained it to the operator. Once I explained the situation she turned it over to a manager for approval. They quickly settled my account. They were quick and courteous to fix the mistake. I am happy with the outcome and look forward to doing business with uhaul again in the future. Merci

DANIEL E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
1

Make sure the workers put the correct milage on the print out. I was over charged. Drove less than 5 miles and was over charged and the manager never came to the store to acknowledge the complaint.

Rochelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C E. 
Évaluation :
2

The tail lights and right blinker was not working on the trailer.

Todf P. 
Évaluation :
1

It took us an hour to check in and check out... Putting us behind schedule getting started on our day. We were very disappointed.

maria W. 
Évaluation :
2

We were not happy with the pick up because he did not understand what our agreement was with uhaul and didn't speak clearly. We had to keep waiting behind other customers at his convenient store so he could check them out at the register. It took forever and delayed us by almost an hour.

Morgan R. 
Évaluation :
1

Friendlier and more willing to assist instead of unhappy about having to do their job.

andrew B. 
Évaluation :
3

We picked up trailer with some mud on it, before we could drop it off, we had to clean the mud off

BENJAMIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telysa P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TENITA N. 
Non les évaluations ont été soumises pour cet établissement.

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