Customer Reviews for MP Broadway 11 LLC
(Concessionnaire U-Haul dans le voisinage)

270 évaluations

26 S 6th St   Williamsburg, NY 11249

(646) 434-0659

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(646) 434-0659

26 S 6th St
Williamsburg, NY 11249

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Thank you so much!

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier P. 
Évaluation :
5

It was great! The website and reservation system worked perfectly and the 10' truck was clean and waiting for me. It was easy to sign in and get the keys and pay for. I drove it to load up an apartment's furniture and belongings and drove it to its destination, got it unpacked and returned it on time. It was a pleasure!

Maggie B. 
Évaluation :
5

The van was dirty with stuff from previous users inside like used gloves Candy papers and so forth besides that the experience went well

GiadaMaria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Mattias S. 
Évaluation :
1

Don't overbook your trucks. No one at this location got their equipment anywhere near on time. Many people were turned away.

Hailey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyric B. 
Évaluation :
4

Vans/Trucks should not be rented out if they have significant body damage which my van did. The front bumper was hanging off and the passenger side headlight cover was broken. Also, the van reeked of manure probably from the previous renter so in cases like that, the vehicle should not be rented out.

Naceam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anh Phong T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vainius J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

The staff was wonderful! Very helpful and kind. The online “24/7” access is useless. Verification didn't take and we had to get help anyway. Zipcar does it better.

Kelly H. 
Évaluation :
1

charged for furniture dollys that were unavailable. was told they would be available the next day and i would receive a call when they were ready for pickup. i never received a call and had to extend the rental an extra day at full rate due to this mishap. additionally the van was dirty and did not have fuel at the beginning of reservation.

Andrew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BAILEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Chris was extremely professional and helpful. Great customer service!

Leon R. 
Évaluation :
5

Chris is the best!! He provided excellent service and I had the smoothest renting experience thanks to him!

Ben W. 
Évaluation :
3

Easy drop off

ISMARI C. 
Évaluation :
3

The cashier wasn't too nice and helpful, the cargo door was broken and the attendant didn't see it before I took it out.

SOLOMON H. 
Évaluation :
5

I wanted to acknowledge Chris who assisted me when I was picking up the van. Chris was kind, patient, helpful, professional and friendly. He made the check in experience great! Separately, I was told that I would be reimbursed for the gas I put into the van I used yesterday. I sent an email to 51610_GM@uhaul.com and attached photos of my receipt. My order number was: 29496819 thank you!

Olga B. 
Évaluation :
5

Chris was great!

Brianna O. 
Évaluation :
5

Clean, clean, clean the vehicles. The Van was very very dirty inside and outside. Other then that everything was very smooth. The staff that help me, Garcia was very polite and hands on.

ingrid G. 
Évaluation :
3

The cabin of the truck was not clean. There were food crumbs all over the floor and the center console. Staff member was never around and difficult to find. Tires of the truck need better attention. Mirrors are positioned to safely view the rear of the truck and will not move easily.

Naceam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abylaikhan K. 
Évaluation :
5

The attendant at the UHaul location I used was an absolute pleasure. Your company is well served by people like him

Jerry B. 
Évaluation :
4

Chris was so helpful!! Minus one star for a lack of gear (furniture dolly, blankets, etc). I've been to the location twice, worked with a different employee the first time who was also nice. I think the location needs to supply them more equipment.

Brady F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret W. 
Évaluation :
5

Chris was great!

Saahith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE E. 
Évaluation :
5

Chris was great !!

Thanh Nam V. 
Évaluation :
5

Chris is very professional and helpful. Great service and location!

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio O. 
Évaluation :
5

The attendant was extremely friendly and helpful. Was a very pleasant experience despite the dolly that i "reserved" not being available and causing me a pretty serious problem. The truck was not clean per se, but I wouldn't expect it to be. I will rent there again.

ben G. 
Évaluation :
5

I had a great experience working with Christopher. He was helpful in explaining everything to me in terms of the different costs and options. He was extremely kind and thoughtful and speedy when I needed to get out in a rush! Thank you Christopher! Certainly my best experience with Uhaul.

caroline S. 
Évaluation :
5

Chris the attendant was very professional and kind.

Yana M. 
Évaluation :
1

There was something wrong with their system, so they told me to check in online but would help me with it. They kept ignoring me, i stated there for 45 minutes to get the car. It was truly frustrating and I will do everything in my power to avoid that location for ever

Ashkan E. 
Évaluation :
5

Wonderful customer service!! Thank you :-)

Gabriela M. 
Évaluation :
5

Excellent customer service!

Annaliesa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah S. 
Évaluation :
5

The attendant Chris was excellent. He was very courteous and friendly. Made the process very smooth and seamless. Would definitely recommend this location.

Albert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella A. 
Évaluation :
4

Not to overcharge for service gas

KEVIN G. 
Évaluation :
4

Thank you for improving the lighting in the garage. I complained about it a year ago.

Asa R. 
Évaluation :
5

I have never personally rented a Uhaul before; first I was so glad for the accessibility and secondly, I was so pleasantly surprised how easy the process was. The gentlemen who helped us on both ends were also so helpful and kind.

Arefa M. 
Évaluation :
5

The attendant Christopher was great! Got us on our way quickly and smoothly. He is a hard worker with a great attitude. Merci!

Chris G. 
Évaluation :
1

This was the worst experience I've ever had renting a vehicle. I made a reservation and when I showed up the employee said he just gave the last van to someone else. Then, he said well we have no other vehicles except a box truck so I took it because I had no other option. Then when I finally got the key, the entire windshield was iced over. The vehicle had no ice scraper and the employee had to hunt for one for about 20 minutes. Then a company showed up and said there was something wrong with the vehicle. I had to wait another 20 minutes and then they said, it's ok. Once we got on the road after loading everything up, I quickly realized the vehicle was not ok. There must be something wrong with the transition so the entire trip too much longer than anticipated. On the way back, I was pulled over by the police because I was never informed a box truck was commercial and couldn't be on certain roads. This resulted in a 2 hr trip to become a 5 hr trip until I went to return the vehicle. When I tried to return the vehicle, the information could not be found digitally. I was never given a physical or emailed contract and so I had to call customer support. They figured out the return but after all of this, only offered a $19,95 credit which was laughable. I will never use Uhaul again and expected more from the customer service team.

Robert V. 
Évaluation :
5

Chris helped me check into my truck on Saturday morning and was an absolute JOY. Literally went above and beyond. Started my chaotic move day with a big smile. Thanks, Chris!!!

AUSTINO P. 
Évaluation :
4

I would like to give CHRIS 5 stars for going above and beyond to assist us in getting our van. The website and app were not working correctly. He was extremely helpful and accommodating.

Sean L. 
Évaluation :
1

Jeanne Gallagher Said she would take care of my issue but never did. Extremely disappointed in the customer service and I will not be using uhaul again. Réservation no 26752785

Luke A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDYJUNIOR A. 
Évaluation :
1

I rented a van, dolly, handcart, and furniture pads online. When I arrived they didn't have any of the moving equipment I rented. I only got the van. The clerk suggested I go to Home Depot to buy my own equipment. I don't understand the concept of renting equipment in advance and then not having them set the pieces aside for you on the day of your move. It was a major inconvenience and significantly impacted my stress on an already stressful day. Absolutely unacceptable.

AYHSON S. 
Évaluation :
5

The attendant person was great. Everything was smooth.

ELPIDIO R. 
Évaluation :
3

I haven't had a chance to deal with it yet, but I was over charged by $100 it's on the receipt it's obvious I was hoping they would see it & make the adjustment on there own

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREEDARCEL D. 
Évaluation :
5

Our agent at the pick up location was super helpful. I would absolutely recommend this agent and this location to anyone looking to rent a van or truck!

RONALDMARC HARVE B. 
Évaluation :
5

The representative at the garage who processed my order and gave me the keys was incredibly friendly and helpful.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELINDSAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato G. 
Évaluation :
1

I reserved a van and a dolly online. The van I was given when I went to pick it up in the morning had nearly an empty tank of gas, front tires in need of air (at 40 psi when they should have been at 55 psi), and no dolly. When I returned the van in the afternoon I learned I should have not been given that vehicle as it was scheduled for maintenance. The interior of the cab was filthy in areas like the cup holders. Terrible service..!

LUISFRANCISCO R. 
Évaluation :
5

Chris at my location was so helpful and professional. He's a real asset. Thank you!

Adam T. 
Évaluation :
5

i loved the staff who helped me at the garage - phenomenal! never had a better u haul experience !

RYANJOSEPH WADSW H. 
Évaluation :
4

Chris was great. helpful and friendly

VLADISLAV B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESA R. 
Évaluation :
3

Awful experience. I only booked a truck for three hours between 430 and 730pm. I didn't get the truck until 630pm : I had to wait two hours. Will never use again.

Max R. 
Évaluation :
1

I drove the van for a total of less than 3 miles (2,4 miles precisely) and got charged for an additional 2 gallons of fuel usage. It is sheer impossible for a van to have used up that amount of fuel in this trip. When I asked for clarification, the u-haul representative at this location was utterly rude and disrespectful towards me and didn't offer any explanation and stated that it's not his problem and I am obligated to pay that fee. I had a terrible experience and will make this public.

Beste A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOANTONIO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL D. 
Évaluation :
5

Chris was very friendly and helpful! More signage to indicate that the UHaul desk is inside the garage would be good.

MIRA D. 
Évaluation :
2

Location is good and staff is amazing and friendly but your trucks are in terrible condition in all locations.. I rented it with almost empty tank and was not sure I can get to the closest gas station. Check engine indicator was on all the time which was a bit scaring.. looks like nobody cares and trucks have never been serviced since they're started to exploit.

Andrei N. 
Évaluation :
1

No attendant at the station so I had to wait 15 minutes for someone to show up. Then they said they were out of vans, even though I had reserved one online. I ended up getting a large truck instead, which was dirty, dented, smelled like cigarette smoke, and had its "check engine" light on. All in all a bad experience.

Phil O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C. 
Évaluation :
5

Chris was friendly and did a great job of communicating what I needed to do to bring back the rental. I would rent from this location again

Ezekiel P. 
Évaluation :
5

Chris was the best & so helpful

Alexandra Mae F. 
Évaluation :
5

I was charged $9,5 for fuel. When I received the vehicle the fuel gauge read slightly more than 3/4 ( have a picture)I drove 12,2 miles refueled it to well above 3/4. While the staff was pleasant and courteous no one was there to verify tank reading, in addition I would like to know what “safe move rate is. thanks

THOMASJOSEPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANELL C. 
Évaluation :
5

Chris was super friendly and very helpful! Super nice guy that made the rental experience easy and comfortable.

SEANP F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLINJANE P. 
Évaluation :
1

Called was told they have no vans when they did. Was charged twice for insurance I declined. Bad customer service and unscrupulous billing practices.

noah S. 
Évaluation :
5

Chris was incredible, my best experience with uHaul yet by FAR and ive rented trucks through uHaul at least six times. Will be specifically coming to this location the next time I need a truck in Brooklyn

MOHAMEDABDOURAHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESP S. 
Évaluation :
5

Chris is definitely the best U-Haul rep that I have had experience to deal with would definitely recommend this site to everyone

ARMANI M. 
Évaluation :
5

I've used this usual multiple times. Never an issue. Employees are nice and efficient. Merci

AMANDAL V. 
Évaluation :
5

You guys did a great job I was very happy. And that's was the most important thing to me.

TEDDY A. 
Évaluation :
5

Chris (the man who helped me when I picked up the uhaul) was wonderful! Great customer service!

REBECCAJOYCE S. 
Évaluation :
5

Chris, the attendant, was polite, efficient, and a pleasure to work with.

Tom Timon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo O. 
Évaluation :
5

Chris was AMAZING! And so friendly and helpful.

JACQUELYN A. 
Évaluation :
5

Great service from Christopher!! He made everything smooth and easy!

JENNY-HOAQUYNH N. 
Évaluation :
1

I wanted to park my van overnight and it was given to another customer the next day. I had to make another reservation which ended up costing another $100.

NOAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deron H. 
Évaluation :
5

Want to give a shoutout to Chris at this location who helped me process my pickup of the van, super helpful and friendly!

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOPOLDO G. 
Évaluation :
4

They guy who checked me in in the morning when I picked up the U-Haul was AWESOME. Give that man a raise.

CHARLESJ S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page