I rented this van with the expressed understanding that it would be used for 5 hours but that renting at 2pm that day and returning it at the open the next day (8am) would not incur another 20 dollar fee. not only did they charge me the extra 20 dollars but also a 52 dollar CDW coverage. the insurance was supposed to be for 26 dollars. What they sneakily did was charge me insurance for both days! This is a massive fraud. The rental number is # 71681985. It was through a third-party vendor MP Broadway 11 LLC in Williamsburg Brooklyn, NY. The mileage out was 10049 and they stated it was 10042. Finally the only thing I think they got right was that they gave me 5/8 of a tank of gas and I returned it 7/8 fill but they would not credit me anything here. The van was dirty and did not drive well. At the very least they should credit me the 20 dollars extra day and 26 dollars CDW.Joshua S.
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Williamsburg, NY 11249
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Location is convenient to me but was hard to find. Also the parking garage it's located in closes at midnight and nobody told me this. There was no way for me to drop the key off after-hours.Stephen S.
Van was filthy, both in the cab and cargo area. The battery died and the vehicle needed to be jumpstarted.LEON R.
I reserved a box dolley and furniture dolley and you had neither which made my move difficult. Don't offer something that you don't have.Veronica M.
My recent U-Haul rental experience was marred by disappointment. Upon picking up the vehicle, I was surprised to find the gas tank completely empty, a situation one would not expect. In good faith, I returned the truck with the tank filled well beyond its initial state, only to be met with an unexpected $7 charge for gas. This incident left a sour note on what could have been a smooth transaction. It's disheartening when efforts to do the right thing are overlooked, leading to an unsatisfactory and frustrating outcome. I hope U-Haul addresses these discrepancies for future customers.CESAR V.