Customer Reviews for My Mechanics Place
(Concessionnaire U-Haul dans le voisinage)

615 évaluations

35655 Plymouth Rd   Livonia, MI 48150
(East of Levan Rd)

(734) 469-5678

Heures

  • Lun au ven : 10h30 am à 5h30 pm
  • Sam : 9h30 am à 5h30 pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(734) 469-5678

35655 Plymouth Rd
Livonia, MI 48150
(East of Levan Rd)

Services dans cet établissement :

Heures

  • Lun au ven : 10h30 am à 5h30 pm
  • Sam : 9h30 am à 5h30 pm
  • Dim : 11h am à 4h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great staff! Arrived and Joe took great care of me, processed the paperwork quickly, hooked me up and I was off. Return was just as simple and only a few miles from my house. Rob Livonia, MI

ROBERT JOHN S. 
Évaluation :
2

None of the staff wore masks inside or outside the building, trailer right-hand turn signal did not work, staff did not offer an alternative trailer to use instead or apologize for the issue.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCESCO DREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH LYNNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT LEONARD J. 
Évaluation :
5

Staff was great to assist me after a negative experience with the app.

DOUGLAS ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Great place, great people!

DOUGLAS JAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen S. 
Évaluation :
3

I rented the truck for 19,95 $ “per day” I rented at 10pm, and “estimated” that I would return the truck by 2pm the following day, but actually red turned it at 4:30 the following day, still only 18 hours, yet I was charged for TWO 19,95 $ “days”!! It's not my problem that the my mechanics place wanted to rent it again at 2pm, I did not keep it beyond 24 hours and was charged double, thst is fraud,

Deborah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANCE PEYTON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD JOSEPH T. 
Évaluation :
2

I understand this place is only half uhaul and half owners business but the individuals at the counter seemed overwhelmed by 2 customers. One of the employees just left as soon as customers started lining up behind me, leaving the other employee to deal with the fact that my "GUARANTEED" auto transport reservation was NOT there and I had to drive to Detroit to get it myself, which I was charged for, and her broken printer so I couldn't sign any paperwork. Not her fault at all but quite inconvenient.

BRANDON MICHAEL R. 
Évaluation :
5

Excellent service

Earnest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

I returned the rental a day early and feel that a credit should of been given for that day -

Nancy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DESTINY MARIE M. 
Évaluation :
3

Look at your customer. Employees hiding behind a desk and customer has not idea if they are texting on Facebook or actually helping!

Kelly H. 
Évaluation :
1

Poor customer service. Representative spoke to customer in a condescending manner. He spoke with uncertainty and was a very strange man.

ANGELA NICOLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH JAMES S. 
Évaluation :
5

Team very helpful and great to work with

DAVID PAUL G. 
Évaluation :
5

Rien

JEFFREY ALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY DENISE H. 
Évaluation :
5

This is the first Uhaul store that doesn't make you wait, is always on top of things and seems like they really like your business.

Peter D. 
Évaluation :
4

The front left tire needed air. We arrived at the location thinking no one would be available to help. There actually were people in the building. However, they weren't very helpful. We went in to ask about what to do about the tire. (The instrument cluster had told us about the tire.). The person we asked said not to worry about it. ðŸ¤". When we persisted he gave us a tire gauge, then he came out to check. The tire pressure was 34 psi. The sticker on the car said it should be 55 psi. He told us not to worry about it. Again, we persisted and he had someone fill it up.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
3

Not much room to navigate trailers when dropping off and picking up.

STEVEN MICHAEL F. 
Évaluation :
5

Everything was great, no issues whatsoever

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERBENJA M. 
Évaluation :
3

Very nice people! The auto transport needed a few things corrected on it which was acknowledged when I showed u haul

Anthony F. 
Évaluation :
5

Part of the lights on the trailer stopped working during use. License plate several years expired.

JEFFREY LEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kapil M. 
Évaluation :
4

No masks being worn, not good

Eric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN ALLEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE SCOTT S. 
Évaluation :
1

Employees were not wearing masks in violation of state mandates. One employee admited to sending trucks out with missing parts. Process was extremely slow due to malfunctioning computer systems. The aforementioned employee also claimed to not know how to de-attach a trailer, which delayed me getting my truck another 10-15 minutes. Overall pickup time was about 45 minutes, which is too long.

Josiah B. 
Évaluation :
4

I had no issues. It was great from start to finish.

Jimmy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD FREDERICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
1

Came in contact with what I believe was the owner and 3 different employees , none of which wore a mask.

JACQUELINE SUE V. 
Évaluation :
3

Uhaul kid showed up half hour late after appointment. Other co-worker did his best to help but was unable to finish transaction.

Carl F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MHD-TAYSEER S. 
Évaluation :
1

Dirty. Short with customers. No employees were wearing masks.

RASHELLE UNIQUE P. 
Évaluation :
5

Your app did not work. This made process take much longer and forced a contact pick up.

Dawn B. 
Évaluation :
1

Trailer was an hour late and nobody bothered to call me. I sat in the store waiting for it. The worst thing- AND A VERY BIG DEAL.... NOT A SINGLE WORKER WAS WEARING A MASK!!! Do you not know that THERE IS A PANDEMIC AND PEOPLE ARE DYING??!! WTF??? You gotta be kidding me???!!!!

ROGERPAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claire O. 
Évaluation :
3

But I will say the process is beyond messed up. We had to wait for over an hour due to the check in online process. Never will I ever do that again. Put us late to get the day started.

nicole P. 
Évaluation :
5

trailor was dirty inside needing to be swept out. Otherwise it was good

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
4

I personally was impressed the way the employees, especially the young men, answered the telephone, speaking clearly, not rushed, and identifying themselves with the same respectful treatment when we were inside the business completing arrangements. It's very appreciated.

Susan H. 
Évaluation :
4

These guys were friendly, equipment was fine. They do however need to be wearing masks. Unacceptable in this current crisis.

RYAN WILLIAM W. 
Évaluation :
3

Be nicer and more accommodating.

JANET CAROL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Hopefully I won't need it but next time don't make me wait for 25 minutes waiting for the app to give me approval, only to message an agent finally and her saying oh you're approved thank you. I lost 25 minutes of time because it told me I still had to bring the truck back at 2:00 and didn't give me credit for that 20 minutes I had to wait for the app.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN B. 
Évaluation :
2

No mask

Jimmie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON WILEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vaughn S. 
Évaluation :
5

Everyone here was kind and friendly, knowledgeable.

LYNN ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil P. 
Évaluation :
2

I received a call that I didn't return my rental 3 days after I returned it. Not organized.

Christopher T. 
Évaluation :
5

Easy rental. Clean truck. Served purpose well..,moved son to one bedroom apartment.

Jill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN HOWARD D. 
Évaluation :
3

You need to have a positive leadership with some incentives to motivate workers and enhance their mood,Michigan ave and inkster area in inkster what a shitty place they need a better management.also the one in Redford on Middlebelt by 96 fwy and the worst one is the one on Telegraph between 7 and 8 mile rd. I had a very bad experience I will consider another company and I'll think more than twice to make a trip to u-haul.it's a long story and I'm not in the mood to discuss it,it's just waste of time.

Moe Z. 
Évaluation :
5

Only issue was that trailer reservation was not correct. Im not sure if it was a system error or error on behalf of My Mechanics Place. I placed a reservation on a 6'x12' cargo trailer (reservation confirmation was received and was for a 6'x12'). My Mechanics Place did NOT have a 6'x12' on site, I was instead given a 5'x8'. This ended up posing many difficulties on a move, as furniture did not fit in the smaller trailer.

MELANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEEUGENE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley D. 
Évaluation :
2

The truck was dirty and was not safe to drive. The wheel alignment was completely out which made driving the truck from Michigan to Chicago a pain and a safety hazard. The windshield wipers need to be changed. They blurred my visibility when I tried using them as it was raining in Indiana and Chicago that evening. Horrible overall experience. I took pictures of the inside of the truck to post on social media.

Hassan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ALBERT M. 
Évaluation :
5

And I already have! Very smooth experience. Booked online and they sent me to a VERY local pickup place for the proper size of truck. Location owner was awesome and funny and informative.

Jasonallan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
5

Service was 💯

faye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
2

Staffs knowledge on using uhaul system was horrible....and staff had attitudes

Lebron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN WALTER H. 
Évaluation :
2

Rented a 4x8 from this location because one was not available at our usual Uhaul. The inside of the trailer was very dirty. We had to sweep and actually mop it out before we could use it. Chains and wires were in good shape.

Deanna M. 
Évaluation :
4

The person was very nice and helpful, but did not have a mask on and there was no PPE of any type at this business.

Tracy P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Maria F. 
Évaluation :
3

Unfair to ask to rank this location. Were not the reason for my negative experience. Reservation was at Detroit telegraph location. Showed up on time and was told the had no trailer for me and the could not help me, call 800 go uhaul. After 40 minutes on hold was sent to a scheduler that said no problem they have one at this location but they dont open for 2 hours. So much for my schedule. Once I eventually got the trailer it was swaying horribly. After stopping at four gas stations I eventually found a working air pump and found out the passenger rear tire had 8 lbs of air pressure and the drivers front had 21 lbs. Rent often from uhaul but must have been a bad day. First really negative experience. But this location is fine

dennis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

The uhal I purchased drove slow and was shaking

LYDELL DAMOIN J. 
Évaluation :
5

The key wasn't there so we had to wait for the manager to arrive. The truck beeped while on the whole time. Even while driving

Jeremy J. 
Évaluation :
4

Vehicle was clean. With approximately 161 000 miles the steering was very loose.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIAELIZABET M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian O. 
Évaluation :
5

Very good experience. the utility van worked nicely and was in very good condition! Helen.

Helen J. 
Évaluation :
3

Super large pool of standing in the parking lot made getting out of the truck a problem. Otherwise they are great.

BRIAN JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA W. 
Évaluation :
5

Equipment was in great shape. Young men made sure everything was hooked up correctly, tested my blinkers and lights.

Helmut N. 
Non reviews have been submitted for this location.

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