Évaluations des clients My Mechanics Place

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de My Mechanics Place

Cote générale :

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Carl F.
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Uhaul kid showed up half hour late after appointment. Other co-worker did his best to help but was unable to finish transaction.

MHD-TAYSEER S.
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Le client n'a pas laissé de commentaire.

RASHELLE UNIQUE P.
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Dirty. Short with customers. No employees were wearing masks.

Dawn B.
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Your app did not work. This made process take much longer and forced a contact pick up.

ROGERPAUL W.
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Trailer was an hour late and nobody bothered to call me. I sat in the store waiting for it. The worst thing- AND A VERY BIG DEAL.... NOT A SINGLE WORKER WAS WEARING A MASK!!! Do you not know that THERE IS A PANDEMIC AND PEOPLE ARE DYING??!! WTF??? You gotta be kidding me???!!!!

claire O.
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Le client n'a pas laissé de commentaire.

nicole P.
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But I will say the process is beyond messed up. We had to wait for over an hour due to the check in online process. Never will I ever do that again. Put us late to get the day started.

James O.
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trailor was dirty inside needing to be swept out. Otherwise it was good

Alexander K.
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Le client n'a pas laissé de commentaire.

Susan H.
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I personally was impressed the way the employees, especially the young men, answered the telephone, speaking clearly, not rushed, and identifying themselves with the same respectful treatment when we were inside the business completing arrangements. It's very appreciated.

RYAN WILLIAM W.
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These guys were friendly, equipment was fine. They do however need to be wearing masks. Unacceptable in this current crisis.

JANET CAROL O.
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Be nicer and more accommodating.

Patricia C.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

Steven B.
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Hopefully I won't need it but next time don't make me wait for 25 minutes waiting for the app to give me approval, only to message an agent finally and her saying oh you're approved thank you. I lost 25 minutes of time because it told me I still had to bring the truck back at 2:00 and didn't give me credit for that 20 minutes I had to wait for the app.

Michael W.
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Le client n'a pas laissé de commentaire.

DARRIN B.
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Le client n'a pas laissé de commentaire.

Jimmie R.
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No mask

JASON WILEY C.
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Le client n'a pas laissé de commentaire.

Vaughn S.
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Le client n'a pas laissé de commentaire.

LYNN ANN M.
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Everyone here was kind and friendly, knowledgeable.

Neil P.
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Le client n'a pas laissé de commentaire.

Christopher T.
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I received a call that I didn't return my rental 3 days after I returned it. Not organized.

Jill H.
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Easy rental. Clean truck. Served purpose well..,moved son to one bedroom apartment.

STEVEN HOWARD D.
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Le client n'a pas laissé de commentaire.

Moe Z.
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You need to have a positive leadership with some incentives to motivate workers and enhance their mood,Michigan ave and inkster area in inkster what a shitty place they need a better management.also the one in Redford on Middlebelt by 96 fwy and the worst one is the one on Telegraph between 7 and 8 mile rd. I had a very bad experience I will consider another company and I'll think more than twice to make a trip to u-haul.it's a long story and I'm not in the mood to discuss it,it's just waste of time.

MELANIE B.
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Only issue was that trailer reservation was not correct. Im not sure if it was a system error or error on behalf of My Mechanics Place. I placed a reservation on a 6'x12' cargo trailer (reservation confirmation was received and was for a 6'x12'). My Mechanics Place did NOT have a 6'x12' on site, I was instead given a 5'x8'. This ended up posing many difficulties on a move, as furniture did not fit in the smaller trailer.

GEORGEEUGENE S.
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Le client n'a pas laissé de commentaire.

James P.
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Le client n'a pas laissé de commentaire.

Ashley D.
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Le client n'a pas laissé de commentaire.

Hassan Z.
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The truck was dirty and was not safe to drive. The wheel alignment was completely out which made driving the truck from Michigan to Chicago a pain and a safety hazard. The windshield wipers need to be changed. They blurred my visibility when I tried using them as it was raining in Indiana and Chicago that evening. Horrible overall experience. I took pictures of the inside of the truck to post on social media.

ALI J.
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Le client n'a pas laissé de commentaire.

Bradley C.
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Le client n'a pas laissé de commentaire.

JOHN ALBERT M.
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Le client n'a pas laissé de commentaire.

Jasonallan B.
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And I already have! Very smooth experience. Booked online and they sent me to a VERY local pickup place for the proper size of truck. Location owner was awesome and funny and informative.

Cory B.
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Le client n'a pas laissé de commentaire.

faye D.
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Service was 💯

Michael V.
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Le client n'a pas laissé de commentaire.

Richard T.
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Le client n'a pas laissé de commentaire.

Lebron D.
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Staffs knowledge on using uhaul system was horrible....and staff had attitudes

DEAN WALTER H.
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Le client n'a pas laissé de commentaire.

Deanna M.
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Rented a 4x8 from this location because one was not available at our usual Uhaul. The inside of the trailer was very dirty. We had to sweep and actually mop it out before we could use it. Chains and wires were in good shape.

Tracy P.
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The person was very nice and helpful, but did not have a mask on and there was no PPE of any type at this business.

Maria F.
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Le client n'a pas laissé de commentaire.

dennis A.
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Unfair to ask to rank this location. Were not the reason for my negative experience. Reservation was at Detroit telegraph location. Showed up on time and was told the had no trailer for me and the could not help me, call 800 go uhaul. After 40 minutes on hold was sent to a scheduler that said no problem they have one at this location but they dont open for 2 hours. So much for my schedule. Once I eventually got the trailer it was swaying horribly. After stopping at four gas stations I eventually found a working air pump and found out the passenger rear tire had 8 lbs of air pressure and the drivers front had 21 lbs. Rent often from uhaul but must have been a bad day. First really negative experience. But this location is fine

JESSICA C.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

LYDELL DAMOIN J.
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The uhal I purchased drove slow and was shaking

Jeremy J.
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The key wasn't there so we had to wait for the manager to arrive. The truck beeped while on the whole time. Even while driving

Michael O.
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Vehicle was clean. With approximately 161,000 miles the steering was very loose.

VICTORIAELIZABET M.
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Le client n'a pas laissé de commentaire.

brian O.
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Le client n'a pas laissé de commentaire.

Helen J.
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Very good experience. the utility van worked nicely and was in very good condition! Helen.

BRIAN JOHN S.
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Super large pool of standing in the parking lot made getting out of the truck a problem. Otherwise they are great.

PATRICIA W.
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Le client n'a pas laissé de commentaire.

Helmut N.
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Equipment was in great shape. Young men made sure everything was hooked up correctly, tested my blinkers and lights.

NANCYANN B.
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Le client n'a pas laissé de commentaire.

STEPHEN JOHN W.
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Le client n'a pas laissé de commentaire.

Joanne G.
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I reserved an appliance dolly but it was not available when I picked up the truck, people were too busy eating for good service also not wearing masks

john M.
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Le client n'a pas laissé de commentaire.

MYLES DAVID B.
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Fix the parking lot. It had just rained and had a deep pool of water right in the middle of where vehicles drive.

Paul G.
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Le client n'a pas laissé de commentaire.

PATRICIA W.
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Le client n'a pas laissé de commentaire.

ALAN LEE C.
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Pick and drop off was extremely easy with a location about 1/4 mile away from home. The trailer I used appeared to be well maintained. The staff was friendly and easy to work with. Overall an enjoyable experience that I would do again when needed.

Georgios T.
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Wear masks inside and don't give clown comments like "No we don't wear masks here" when its required by the state to wear one in doors in businesses. Employees were also coughing inside without masks. Won't be coming back here for sure.

ron R.
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Le client n'a pas laissé de commentaire.

Denise P.
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Le client n'a pas laissé de commentaire.

Rachel S.
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Customer service wasn't the friendliest/most helpful. Very short and dry sentences.

John L S.
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Need more experience with the pick up process (computer).

Thomas B.
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Le client n'a pas laissé de commentaire.

sharon W.
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Le client n'a pas laissé de commentaire.

allen G.
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Le client n'a pas laissé de commentaire.

Scott F.
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Noone was wearing masks inside the office. Other than that, it was a very smooth experience.

William L.
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Le client n'a pas laissé de commentaire.

Robert K.
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Everything was good. Great rate

rick S.
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Le client n'a pas laissé de commentaire.

Michael T.
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I have plenty of experience towing trailers. This trailer not only was fishtailing at 55-60 mph, the trailer brakes would come on and bring my Jeep Grand Cherokee almost to a full stop on the freeway. Very Dangerous, called U Haul to see if I could switch out at another as I could not make it back to the original place that I rented from, they said no. Very disappointed, had to drive 180 miles on a mission critical event. White Knuckles all the way. I think I deserve a refund and the trailer should be taken out of service and fixed.

Greg P.
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Le client n'a pas laissé de commentaire.

Shelia R.
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Le client n'a pas laissé de commentaire.

STEVENCHARLES H.
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Again just had an issue dropping off through mobile. There was also a lake in their parking lot

Michael S.
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Le client n'a pas laissé de commentaire.

KEVIN W.
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Location and attendant was helpful but they failed to check the condition of the Tow Dolly before turning over to me. Both tail lights were damaged and falling out of frame before I picked up and didnt notice. One mile away I noticed one of the tail lights hanging via wires and had to reposition and tape with packing tape I had in my truck. Later in the trip I noticed the same situation with the remaining tail light. Unacceptable!!

Hussein H.
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Very helpful, joel was great and would recommend and use that location again ????

Gerald B.
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Follow the cleanliness and safety protocols stated on the website.

Don H.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

Juston H.
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Le client n'a pas laissé de commentaire.

Kelly H.
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Le client n'a pas laissé de commentaire.

SCOTTWILLIAM W.
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I was a great experience. I will definitely use again.

shawn K.
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Make sure the back door latch of the truck is functional and does not leave your customer waiting an hour or more for roadside assistance.

Michael C.
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Le client n'a pas laissé de commentaire.

Rachel T.
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I'm not upset with this location but Uhaul in general. First off I was called an hour and a half before my rental to let me know they were overbooked and didn't have a truck for me, even though I booked well in advance to avoid any headache like that. What a panic that caused. Finally they were able to find me a truck at a farther away location which I accepted because I absolutely had to move that day. I had added a dolly to my rental prior just in case it was needed, and it was already on the truck I rented anyhow. I, however, did not use it and returned it still zip tied. Now after all the stress this company caused me on an already hectic day, they've told me they cannot refund for the dolly rental, even though I didn't even use it. What terrible customer service. I'll be sure to let all my friends and family know how Uhaul treats returning customers, and in the future I'll look elsewhere for my moves.

Jennifer T.
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Customers need to know if they are returning a truck after hours to “check out” BEFORE dropping keys in the key box. Also, I couldn't get the app to accept my location for quite awhile. I finally got it to work but had no direction on what to do if remote return doesn't work

Steven A.
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Le client n'a pas laissé de commentaire.

Elizabeth F.
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When my Budget Truck Rental fell through, the guys at the front desk were amazing and assisted me with all my needs. They made it quick and easy for me to get back on the road with no time wasted!

JOHNNY EUGENE-LE W.
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I had bad equipment and I complain at the location but they told me to call customer service about my complaint of a driver seat I could not adjust the whole time????????

Latondra M.
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Timing and friendly was great

Jimm W.
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Le client n'a pas laissé de commentaire.

Julie W.
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Le client n'a pas laissé de commentaire.

Jerry K.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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