Évaluations des clients New Boulder Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Boulder Gas

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Nelson H. le

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Everything was great, except the truck had a strong odor of cigarette smoke.

Trina B. le

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Le client n'a pas laissé de commentaire.

jason g. le

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Le client n'a pas laissé de commentaire.

Herschel G. le

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Agents were helpful.responsive and

diena s. le

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Le client n'a pas laissé de commentaire.

Alisa S. le

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I'd say not canceling equipment without contacting the customer would be a good start.

GRACE M. le

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Le client n'a pas laissé de commentaire.

Benjamin G. le

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Le client n'a pas laissé de commentaire.

Vivian S. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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They added gas charges twice despite me filling the tank to where it was. Have them refund those charges so I do not have to complain to the BBB, etc

Brian C. le

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Gas was under 7/8ths when I picked it up. Also, I wasn't told ahead of time that I needed to have my insurance information with me, but then on the day of the pick up he told me it's required. How can you expect people to have it with them if you don't tell them ahead of time?

Kye M. le

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Why do you put the dolly and blankets in the trailer taking up at least a few cubic feet of volume but charge me to use them if the little tag is broken? That is ridiculous, if I want them put them in there and if I don’t, then don’t put them in there and have them take up space. If they’re in there I should get to use them for free.

Dana W. le

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Le client n'a pas laissé de commentaire.

Nikunj S. le

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No comment! Very satisfied.??

Darrell D. le

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The service and staff at the location were excellent. The U Haul self service app was not. Location services did not work.

Benjamin T. le

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Le client n'a pas laissé de commentaire.

James D. le

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They were very helpful

adam s. le

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The van smelled like cigarettes. The truck was overpriced.

GENE G. le

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The person that received the truck was an asshole who kept insinuating that I had done damage to the truck and left it dirty. Then he (UHAUL) charged me for an overage of 2.4 miles, what absolute chickenshit, this person should NOT be representing UHAUL. It is not my fault that UHAUL is so cheap in their mileage estimates. Every time I rent a truck from UHAUL, it is a worse experience than the previous time. Don't expect to see me again.

Paul S. le

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This is a gas station that also rents Uhaul. The clerk did not inspect the vehicle upon return. The next day I got a report claiming there was damage to the vehicle that “hit the parking lot poole”. I hit nothing with the vehicle.

Soroush Z. le

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App crashed and had a glitch. Store owner refused to help me for 45 minutes and said he just delivering the trucks.

Charity T. le

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It’s very hard to get into this location. It was hard to see the Uhaul signs.

Steve B. le

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1. Windshield and front of truck was bug splattered. That should have been cleaned. Interior floor of storage should have been mopped - there were foot prints on the floor. Rest of vehicle including cab interior were clean. 2. I was getting inconsistent info from your 800 number and pick-up location. 800 number said I would have 3 days to complete my use and pick-up location told me only 2 days. 800 number and web site said nothing or nothing clear about mileage limitations (other than one trip) on a one way trip while pick-up location had a low ball estimate provided by their Uhaul software. Luckily, the manager at the pickup location could adjust that and add in mileage from the pickup site to my start site and from destination to the truck drop-off site. This gave me slack to get to a reasonably priced gas station to refuel prior to turn in. This low ball mileage was a surprise when I picked up the vehicle. 3. Your onsite should include questions to give customers an estimate of mileage limitations on one-way trips and the cost per mile if that estimate is exceeded.

Muhammad N. le

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Your app nearly ruined us. We were on a tight moving schedule and were unable to open to uhaul van for a solid 30 minutes. Luckily, the owner of this fine establishment was able to check us in instead. Please make sure your app is reliable.

Silas H. le

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Cargo area of the van was messy with styrofoam pieces, but it was usable.

Diane R. le

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Staff very friendly and helpfiul.

Suzette R. le

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Used App made it so much easier quicker and the gentlemen at counter they where very polite.just an over all a smooth experience

KEITH W. le

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Le client n'a pas laissé de commentaire.

khalaf al h. le

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Le client n'a pas laissé de commentaire.

Katie O. le

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I used the self-rent/return option. Make it a little more obvious that you need to go inside to get a key for the truck from the gas station attendant and what the terms are (am I paying by the hour or if I'm late is it ok or will I be charged extra?) That was unclear. I also never received a final email receipt with a breakdown of the costs, though my card was charged.

Tana H. le

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It would have been nice to have a decent battery in that truck. I got stranded for over two hours. My movers time ran out because of it and i had to rent it for one more day. That was Not kool ! I only drove 10 or so miles total. ?

dale h. le

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Le client n'a pas laissé de commentaire.

ryan e. le

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Le client n'a pas laissé de commentaire.

WILLIAM L. le

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Rates per mile too high. Even within town. Mine went from 19 dollars to 80. Most I have ever paid for moving around town

Jason P. le

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Le client n'a pas laissé de commentaire.

DORJEE S. le

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Nice customer service

Lillian W. le

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Le client n'a pas laissé de commentaire.

Mary K. le

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The fellow gave me the wrong UHaul. Said I had one with about 22K mileage - got one with 56K mileage. Contract was wrong. Fellow did not care - talking in a foreign language on the phone to his supervisor anytime I needed to talk with him. Was not helpful at all. Input wrong oersonal info into the computer. Basically, DID NOT CARE AT ALL. Rude and dismissive of me. Awful experience. Had to call UHAUL 800 # to get help - Sam and Eileen were great. BOULDER GAS WAS TERRIBLE. I will tell anyone not to rent from them. To give out the wrong equipment is WRONG! Have used North Boulder UHaul before and they are great (spec. Frank Mason). The gentleman you have at Boulder Gas does not know what he is doing. Constantly talking in a foreign language on the phone and not doing his job right. Please call if you want exact details. Awful, Awful, experience. UHaul should be ashamed to have this level of service representing UHaul. It is not only terrible service - it is wrong service. MaryK

Paul M. le

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Employees at this location are very nice and extremely helpful!

Alok Y. le

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Le client n'a pas laissé de commentaire.

Kathryn B. le

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Le client n'a pas laissé de commentaire.

jizhao z. le

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Le client n'a pas laissé de commentaire.

steven v. le

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Le client n'a pas laissé de commentaire.

anatoli p. le

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Do not overcharge: I returned the truck with more fuel than when checked it out. That was not accounted for: who pocketed the cash ?

Andrew R. le

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I was charged for the same rental twice! When I returned the truck I was hurried out of the vehicle and told I would be emailed a receipt. Poor customer service and feel like I was taken advantage of.

Brian D. le

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The people are great, the vehicle had some suspension issues, needs better maintenance

Laura C. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Le client n'a pas laissé de commentaire.

Xuebo Z. le

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Le client n'a pas laissé de commentaire.

LORI V. le

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Le client n'a pas laissé de commentaire.

Joshua B. le

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The trucks were parked a little too far back and into the trees (although this is understandable given the width of the space), making it difficult to do a walkaround inspection. At the very least, I'd suggest parking just a foot further forward so customers don't need to climb around on logs in the woods to get to the cargo area.

Heather B. le

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Le client n'a pas laissé de commentaire.

dale h. le

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I was greeted and given helpful consideration when I I met the site lead/manager, Sanje

Hannah V. le

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I received 3 email confirmations and each one had a different pick up time. 2 were not even close to our scheduled pick up time. One was our pick up time. It took about an hour including several phone calls to confirm our original pick up time. It wasted my time and no one could explain why we received 3 separate and different confirmation pick up times. Very poor customer service.

Gerald U. le

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Le client n'a pas laissé de commentaire.

Andrea M. le

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Le client n'a pas laissé de commentaire.

Amy K. le

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Le client n'a pas laissé de commentaire.

enrique n. le

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Keep up the good work.

Christopher K. le

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Le client n'a pas laissé de commentaire.

wes a. le

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Le client n'a pas laissé de commentaire.

Jill L. le

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Was charged a $25 clean up fee for a perfectly clean truck!

Marie R. le

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Very friendly and efficient staff. Van was great size for a bedroom move.

Jessica V. le

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Le client n'a pas laissé de commentaire.

Theodore M. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Lillian W. le

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Great customer service

Shannon S. le

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I rented a dolly, but it wasn't in the truck, so make sure you have it before you leave with the truck.

dennis k. le

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This was a gas station with no place to park your car while you used the truck for local moves. Even if there had been, I would not have left my car as there seemed to be a number idle young people just hanging around even late into the evening. The truck was fine and service good. The location was not ideal.

tim l. le

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Young man working was very helpful

Thomas S. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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The Van did have a strange rubbery smell inside, but apart from that it was a superb and flawless experience.

Nick V. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

terri k. le

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Very smooth process. Very friendly service!

Richard S. le

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Le client n'a pas laissé de commentaire.

PETER G. le

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Le client n'a pas laissé de commentaire.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Improve checkin and checkout process. More helpful people to do so. I was overcharged because they lied about the equipment I rented and said the truck was full of trash on return.

Shawna t. le

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North Boulder Gas was the easiest Ive ever used with uhaul! 5 star for sure

alisha a. le

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Le client n'a pas laissé de commentaire.

Katherine C. le

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Helpful and polite Had no problems.

LAURA G. le

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I asked the guy at the gas station to help me move the mirror. He told me to wait and was ok sending another customer to help me. I told the cashier and the other customer that I couldn't move it nor wanted to try too hard because I didn't want it to break (sounded and seemed flimsy). Also, I was called 15 minutes before pick-up, while trying to organize food for my moving assistants that the location of pick-up had changed. This was inconvenient and stressful due to the short amount of time. The lady that called me said she was going to refund me $50 for the mess up. I haven't seen the refund on my bank account. And I am literally on the phone right now for the last 15 minutes waiting to talk to someone because whoever I talked to said she didn't see a return on her file. I am likely not renting Uhaul again nor would I recommend it due to last minute changes and delayed customer service.

Shauna S. le

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The truck windshield was a bit dirty and it didn't look like the cabin area was cleaned out, but otherwise everything was good! Staff was super friendly and helpful. I would go back there for future rentals!

Tyler L. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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Was hesitant to go with UHaul due to a terrible prior experience with them (changing pickup AND dropoff locations, day of move, less than an hour's notice), but I had to move on a Sunday and UHaul was the only option. It's possible that my expectations were just incredibly low, but I'm overall pleased with how easy the process was this time.

Rebecca D. le

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The gas station employee was SO helpful and friendly. He went out of his way to make sure I was taken care of promptly!

Kate M. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Cassandra F. le

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A few points of concern: Uhaul web site wasn’t easy to edit and then confusing setting up. Uhaul on Broadway was a shit show. I went there 2 and waited for over 30 minutes. Understaffed and having technology issues when trying to set up or close out costumers. The young men working were doing the best they could. It appeared to be more of a larger issue. Considering it’s nemorial day weekend they should have been better prepared.

Gary H. le

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The gentleman that assisted me in getting the right equipment and addressing my schedule changes was great!

colin j. le

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Le client n'a pas laissé de commentaire.

Jared D. le

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The only thung you coukd do is clean uo that UI that the internal cashier uses on yiur,internal web application. That thing is booty. Otherwise these workers do a good job.

Rob L. le

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I think he may have overcharged me on the daily rate - on the website it was $14.95 and with the SafeMove fee, the dolly and the blankets, my bill should've been around $50 instead of the $72 I was charged. I was in a hurry so I didn't argue the point.

nadia h. le

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The experience was first-class, the telephone manner of the agent (Mr. Neema) was extremely courteous, professional, and helpful. I felt valued and cared for as a customer. I appreciated how spotless and fresh the van was. I was transporting precious cargo to Wheat Ridge, CO (a big bird cage full of sweet parakeets) and the Uhaul Cargo van was the perfect solution! Thank you for your convenient location, friendly service, and reasonable rates. I compared a rental van from a local Avis, but they only has passenger vans, and the base daily rate is $180! Thanks again. Nadia Halstead

Michael B. le

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Very responsive, friendly and professional.

Leah Y. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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Sales representative did not know how to load my car onto the trailer that I purchased despite being promised an inspection prior to departure. When I got to my destination the sales rep there said it was hooked up incorrectly! Thank goodness we made it there ok with no problems. Hate to think what could have happened.

david w. le

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Truck was clean and we'll maintained. Had no problems. Truck ramp was somewhat difficult to operate, but just annoying, not a big problem. Overall, a good experience.

James I. le

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Le client n'a pas laissé de commentaire.