We came from the airport via Uber and arrived an hour early, a rude convenience store clerk that kept ignoring us to take care of customers. This pick up was out of our way, we understood because of truck availability. Then says he can't give us the truck till 11 the time on the contract. I had uploaded our id's, but he needed to do again. Then goes over the contract when I had already prepaid. At 10:45 he locks up the store and takes us to the back, unlocks a door removes the blankets, and gave us the key to the truck and we had to care to the truck ourselves. In the store he tells me to look at the photos he sent and approve. Terrible service.Susan B.
Moving Truck Rental in Boulder, CO at New Boulder Gas
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Boulder, CO 80301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Ensure reservations are actually garaunteed when advertised.Luisa G.
With the virus being an issue, it would have been nice to have it wiped down.TAMARA M.
All worked fine. Only issue encountered was that I tried to call the office from the road because I wasn't sure if I would make it back in time, but then I couldn't connect to a representative or even leave a messageCaspar A.
Took 1.5 hours to pick up, had to cancel the original reservation and make a new one because I couldn't access the first, couldn't contact the call center, and didn't get furniture pads I wanted because I had to make a new reservation. Very frustrating and a waste of time during a stressful moving weekend.Jennifer C.
The truck had a major problem with the fuel tank. It wouldn't take more than 0.09 gallons at a time, which meant I had to constantly "click" the gas trigger over and over and over again every time I filled up. This would also require that I go check the fuel gauge mid-fill to see what the level was at. Overall, the trip took me at least 4 hours longer than it would have otherwise, as each gas fill up took close to half an hour. I was very upset with paying such a high price for this broken truck, which Uhaul must have known about from previous comments. Also, I discussed (over the phone with Uhaul) about being comped for an extra 100 miles (the route I took was longer than the route Uhaul provided) but upon returning the vehicle I was charged extra, and there was no note about my conversation with Uhaul prior to my trip about the extra 100 miles. I meant to send this feedback earlier but it slipped my mind. Thanks to Uhaul's spam email, I just remembered. So...thanks?Kennett P.
Make sure there is lighting at this location. There was homeless people behind the lot and where I returned the truck. It is unacceptable to be scared/nervous during a truck dropoff.Arthur L.
Fix your awful appMaria F.
Clean the van adequately. The cab was dirty--traces of mud on the floor, lots of dust and small debris on the floor and in stairwell on driver's side. And, worst of all, a Covid mask left on the floor to right of the driver's seat. It was a dark color and matched the black rubber mat so I didn't see it until I had set my backpack on it. This suggests to me that the van was not cleaned at all between the last renter and myself. I have no confidence that anyone wiped down seats, steering wheel, etc with sanitizer. Not acceptable from UHaul or any other vehicle rental company. Too hard to access the location by car! I drove around for almost an hour trying to find a way to get into Boulder Gas on 28th street. It was really difficult. Just look at a map and you will see why.Susan P.
Make it easier to rent by just giving my card not a million questions and emails to fill outdouglas A.
the location was a dump. vagrants hanging around. very unkept lot. the cab of the truck was dirty ( i.e.steering wheel dirty, cup holder dirty).Deborah S.
The U-Haul was fine. The customer service was not. My sister and I went to check it and the man was helping us until someone came in and wanted to buy cigarettes and he told us to wait on the side so he could help the other guy before we were finished being helped!Gina S.
Great customer service :)Thomas R.
I accidentally made my reservations for 10 pm instead of 10 am. A vehicle was available and the representative easily changed my reservation. Everything went smoothly.Vit S.
I was surprised my truck had no ramp. It was an assumption on my part, if you had told me, I probably would have gone to the next bigger truck.Douglas P.
this was not really a U-haul location. but only a little convenience store. Ok but not impressive in any wayThomas P.
When I returned the truck the owner said I had an accident and he showed me the spot where the truck was dented. It was total BS. I think he tried to scam me. I told him he was full of crap. He said he didn't check it before he sent it out, just to cover his butt. I don't trust him.Paul C.
The place is very sketchy. There are homeless people milling all around and bothering the customers. Not a place me or my wife felt comfortable being in.Jeffrey H.
Great renting experience! Easy to call and schedule within five days of the desired rental date. Easy to pickup and easy to drop off. Would definitely rent here again when needed!ELIZABETH M.
Uhaul.com allowed me to do a 24/7 pickup schedule at the Boulder Gas location on a Monday when they are closed for Uhaul. This presented an issue at pickup and a one hour delay of being on-hold calling Uhaul and waiting for the attendant to resolve this SNAFU in the Uhaul system. Ultimately Boulder Gas was excellent. Not so for corporate Uhaul. I'll never get that hour back.Ken W.
The owner is excellent. Very thorough cleaning (including both rental. his gas pumps and the minimart) friendly and helpful as he stepped in to take care of the rental (UHaul's poorly designed app didn't work - again).Jeffrey H.
The truck was dirty when I received it. When I went to check out you accessed a $25 cleaning fee. You were supposed to call me to dispute the charges but you never did. This is the last time I'll use U-Haul.Justin P.
Online reservation was hassel-free. The attendants were easy and there are gas pumps right there to re-fill the tanks. I would rent from this place again. There are little niggly upcharges, but every rental place does this. ie. $1 environmental fee, $2 Colorado Road Safety Program Fee...?Christian G.
Clean the trucks prior to use. The floor was incredibly sticky and I was worried about putting furniture on it.Griffin M.
Again, the overall process was awful. This is the issue with a large company. No accountability and no way to get anything proactively done. Because no one will take ownership. Uhaul has gotten too big to be able to handle volume in a way that is customer service oriented. I will never ever utilize uhaul again or recommended it to anyone. In fact I will go out of my way to let anyone know who is moving to never use your services.Sean P.