Key was not in lock box and it took 45 min to get my truckElijah B.
Customer Reviews for New Boulder Gas
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boulder, CO 80301
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online system is cumbersome - get all the driver info when they request the rental- then just confirm the drivers license at the time of pickup- getting multilabel thins done was cumbersome and took longer than expected.Eric W.
Le client n'a pas laissé de commentaire.Katherine B.
We rented the truck for a one way cross country move. When I picked up the truck , the UHAUL agent could not find a UHAUL dealer at our destination. There are at least 10 UHAUL locations within our destination zip code. He picked instead a UHAUL location about an hour and a half from my home. He did not seem to know how to work the rental application and had to ask questions from the gas station operator. When I got home, I tried to change my destination location on line but could not and had to call UHAUL to make the change. The UHAUL webpage clearly states the destination address is a preference, not a requirement. Yet I was told if the destination change was not made by a UHAUL manager and I returned the truck to another location, I could be charged up to 500 $. Thankfully, when I did get to the manager who could make the change, she was very friendly and made the change quickly, for which I am grateful. This was an unnecessary hassle and marred an otherwise successful trip.Charles W.
Le client n'a pas laissé de commentaire.Alessandro F.
Could not return using app code, charged extra for supplies, would not rent here again, understand why rated so low onlineJosh D.
Online process was extremely frustratingDevin W.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Douglas H.
Le client n'a pas laissé de commentaire.Denise M.
The guy at the Boulder Gas location was being very rude. He kept cutting me off as i was trying to explain my situation to him and said that my reservation was never placed.. After trying to show him the confirmation message, he threatened that i go somewhere else. Him and his coworkers would look at me and then tell eachother things in their language and then laugh. i'm never going through those guys againMarc S.
Attendant could not focus on my transaction due to his other customers. Unit did not have the equipment I requested so the attendant had to get it for me.Jonathan W.
I struggled to. check-in via the app and the guys inside had to help me. This made me late and although the truck was in working order it was not clean outside or in the cabin. The back was fine. It could be cleaner and the vehicles are parked in the dirt. Would prefer it to be a paved area.Rudolf B.
I wouldn't recommend U-Haul to a friend or any of my do it yourself clients again (I am a realtor). Wait times on the phone, your U-Haul app ineffectiveness and the difficulty in getting a hold of someone, I will recommend another company where I don't have these issues going forward.DANIEL R.
Le client n'a pas laissé de commentaire.David J.
Well organized and efficientâ€”thank you!Susan I.
Le client n'a pas laissé de commentaire.Eleanor P.
The location is not the issue, its how U-Haul treats it's customers. Stop trying to make the reviews about the location and not you guys.Ole-Gunnar P.
Nothingâ€"location is excellentâ€"easy to pick up, fill, and drop off. Staff were very efficient and helpful. They even had a few free boxes!Susan I.
The app and Uhaul website were very bad. I spent over 2 hours to get things to work. Our reservation was at 6 and after hours support was terrible. I spent over an hour calling customer support but got no help. The only people who were responding then were the online chat folks. It took a long time to find the site to talk to them but they were only slightly helpfulJingbin Y.
Le client n'a pas laissé de commentaire.Morgan G.
Provide clear instructions for the return.Scott F.
The lot was dark as we returned it at night. It was difficult to find a parking spot. The app was difficult to use. Overall this rental went well. Very safe vehicle and easy to drive . The price was steep but we had no other choice.Barbara H.
The gentleman was trying his best. ONE person that was running the gas station and the Uhaul?! Homeless people that were hanging out inside and out of store. Really scary!! Was change 9,8 for gas?! I only drive 15 miles!! I just wanted to get out of store really fast because of the scary homeless person standing next to me in the store. Never came out to look over the truck and see if I even returned the dolly. I don't blame the gentlemen he was trying his best! I blame Uhaul I think you guys need to do better!!Susan S.
Le client n'a pas laissé de commentaire.Alyson E.
The inability to guarantee a rental with a one month advance reservation is extremely frustrating when you have to have a rental.James J.
Truck had water standing in the upper forward compartment and in the front of the main box. The worst part of the rental was that the rental location was changed to a location 10 miles away from the original rental location adding 20 miles to my move because I was doing a move 7 miles in the opposite direction, which should have been a 14 mile move instead of a 35 mile one. Will be renting a truck every week for the next month, will be trying Penske and Budget.Peter P.
Don't tell me to drive to the other side of town, just to switch it on me the morning before I have to move. Shouldn't have to arrive at a location I'm told to be by U-Haul just to have my truck not there.Andrew M.
Le client n'a pas laissé de commentaire.Tracy C.
When I arrived they said I did not have a reservation even though I showed them the email confirmation. They did not have the 6-foot truck that I reserved. Fortunately, they were able to accommodate me with a box truck. Next time I will rent a truck with Home Depot. I trust them more than this location.Christine R.
You guys are trying to charge me an extra 92 $for gas and I left it with more gas than I picked up.Forrest M.
Le client n'a pas laissé de commentaire.BENJAMIN R.
Le client n'a pas laissé de commentaire.Lingfeng Y.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.Daniel P.
I turned in vehicle within 24 hour period. The staffer was only one working and asked me to park van in back because he couldn't leave counter. He then checked my vehicle in 45 minutes later which meant I was charged another day rental an insurance. I then had to call Uhaul for refund. This call had me wait 45 minutes before a rude person answered and took another 15 minutes to process refund!Anthony M.
Le client n'a pas laissé de commentaire.CHRISTOPH R.
Le client n'a pas laissé de commentaire.Hanna V.
We came from the airport via Uber and arrived an hour early, a rude convenience store clerk that kept ignoring us to take care of customers. This pick up was out of our way, we understood because of truck availability. Then says he can't give us the truck till 11 the time on the contract. I had uploaded our id's, but he needed to do again. Then goes over the contract when I had already prepaid. At 10:45 he locks up the store and takes us to the back, unlocks a door removes the blankets, and gave us the key to the truck and we had to care to the truck ourselves. In the store he tells me to look at the photos he sent and approve. Terrible service.Susan B.
Ensure reservations are actually garaunteed when advertised.Luisa G.
Le client n'a pas laissé de commentaire.Till H.
With the virus being an issue, it would have been nice to have it wiped down.TAMARA M.
All worked fine. Only issue encountered was that I tried to call the office from the road because I wasn't sure if I would make it back in time, but then I couldn't connect to a representative or even leave a messageCaspar A.
Took 1,5 hours to pick up, had to cancel the original reservation and make a new one because I couldn't access the first, couldn't contact the call center, and didn't get furniture pads I wanted because I had to make a new reservation. Very frustrating and a waste of time during a stressful moving weekend.Jennifer C.
The truck had a major problem with the fuel tank. It wouldn't take more than 0,09 gallons at a time, which meant I had to constantly "click" the gas trigger over and over and over again every time I filled up. This would also require that I go check the fuel gauge mid-fill to see what the level was at. Overall, the trip took me at least 4 hours longer than it would have otherwise, as each gas fill up took close to half an hour. I was very upset with paying such a high price for this broken truck, which Uhaul must have known about from previous comments. Also, I discussed (over the phone with Uhaul) about being comped for an extra 100 miles (the route I took was longer than the route Uhaul provided) but upon returning the vehicle I was charged extra, and there was no note about my conversation with Uhaul prior to my trip about the extra 100 miles. I meant to send this feedback earlier but it slipped my mind. Thanks to Uhaul's spam email, I just remembered. So...thanks?Kennett P.
Le client n'a pas laissé de commentaire.Dean R.
Le client n'a pas laissé de commentaire.Michael B.
Make sure there is lighting at this location. There was homeless people behind the lot and where I returned the truck. It is unacceptable to be scared/nervous during a truck dropoff.Arthur L.
Fix your awful appMaria F.
Clean the van adequately. The cab was dirty--traces of mud on the floor, lots of dust and small debris on the floor and in stairwell on driver's side. And, worst of all, a Covid mask left on the floor to right of the driver's seat. It was a dark color and matched the black rubber mat so I didn't see it until I had set my backpack on it. This suggests to me that the van was not cleaned at all between the last renter and myself. I have no confidence that anyone wiped down seats, steering wheel, etc with sanitizer. Not acceptable from UHaul or any other vehicle rental company. Too hard to access the location by car! I drove around for almost an hour trying to find a way to get into Boulder Gas on 28th street. It was really difficult. Just look at a map and you will see why.Susan P.
Le client n'a pas laissé de commentaire.Michele S.
Make it easier to rent by just giving my card not a million questions and emails to fill outdouglas A.
Le client n'a pas laissé de commentaire.Jessica A.
the location was a dump. vagrants hanging around. very unkept lot. the cab of the truck was dirty ( i.e.steering wheel dirty, cup holder dirty).Deborah S.
The U-Haul was fine. The customer service was not. My sister and I went to check it and the man was helping us until someone came in and wanted to buy cigarettes and he told us to wait on the side so he could help the other guy before we were finished being helped!Gina S.
Great customer service :)Thomas R.
I accidentally made my reservations for 10 pm instead of 10 am. A vehicle was available and the representative easily changed my reservation. Everything went smoothly.Vit S.
I was surprised my truck had no ramp. It was an assumption on my part, if you had told me, I probably would have gone to the next bigger truck.Douglas P.
this was not really a U-haul location. but only a little convenience store. Ok but not impressive in any wayThomas P.
Le client n'a pas laissé de commentaire.Catherine H.
When I returned the truck the owner said I had an accident and he showed me the spot where the truck was dented. It was total BS. I think he tried to scam me. I told him he was full of crap. He said he didn't check it before he sent it out, just to cover his butt. I don't trust him.Paul C.
Le client n'a pas laissé de commentaire.Larry C.
The place is very sketchy. There are homeless people milling all around and bothering the customers. Not a place me or my wife felt comfortable being in.Jeffrey H.
Great renting experience! Easy to call and schedule within five days of the desired rental date. Easy to pickup and easy to drop off. Would definitely rent here again when needed!ELIZABETH M.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.Caroline E.
Uhaul.com allowed me to do a 24/7 pickup schedule at the Boulder Gas location on a Monday when they are closed for Uhaul. This presented an issue at pickup and a one hour delay of being on-hold calling Uhaul and waiting for the attendant to resolve this SNAFU in the Uhaul system. Ultimately Boulder Gas was excellent. Not so for corporate Uhaul. I'll never get that hour back.Ken W.
Le client n'a pas laissé de commentaire.Rollin N.
The owner is excellent. Very thorough cleaning (including both rental. his gas pumps and the minimart) friendly and helpful as he stepped in to take care of the rental (UHaul's poorly designed app didn't work - again).Jeffrey H.
The truck was dirty when I received it. When I went to check out you accessed a 25 $cleaning fee. You were supposed to call me to dispute the charges but you never did. This is the last time I'll use U-Haul.Justin P.
Online reservation was hassel-free. The attendants were easy and there are gas pumps right there to re-fill the tanks. I would rent from this place again. There are little niggly upcharges, but every rental place does this. ie. 1 $environmental fee, 2 $Colorado Road Safety Program Fee...?Christian G.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Thomas S.
Clean the trucks prior to use. The floor was incredibly sticky and I was worried about putting furniture on it.Griffin M.
Again, the overall process was awful. This is the issue with a large company. No accountability and no way to get anything proactively done. Because no one will take ownership. Uhaul has gotten too big to be able to handle volume in a way that is customer service oriented. I will never ever utilize uhaul again or recommended it to anyone. In fact I will go out of my way to let anyone know who is moving to never use your services.Sean P.
On my bill I was charged for a late fee of 20 $but I was not late I turn the truck in when the store was still open after only having the truck for two hoursJoseph L.
I have rented from this location twice. The first time, no problems. The second time, I made a reservation the day before over the phone and told them I'd need it for 24 hours, yet I showed up the following day and they said I had to have the truck returned in 9 hours because they had it rented out the following day. They also had no record, which I doubt, that I had made a reservation the day before. I asked if the rate would be reduced since I'd only have it a few hours, but no. I was then over charged more than 20 $. Not happy.Catrina L.
It was an easy transaction, the owners were very personable and friendlyrenee A.
Pretty painless giving these crazy times. Final charges were sent promptly the next day.Cindy L.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Dakotah S.
Le client n'a pas laissé de commentaire.John M.
This was not the pick up location that I requested nor the one on the confirmation email. When I got there it took us 25 minutes to get the back of the truck open because the door had been painted shut.Sydney P.
Le client n'a pas laissé de commentaire.Charles S.
Such poor service. I would never recommend this location. Rude and forgot my moving blankets. Also did not tell me it had to be returned by 9 am. He told me I could return any time on the return date. I was charged 40 $at he drop off location. I would like this to be refunded since I was unaware.Tammi M.
Check your trucks - I had a deflated tire I should never have had to deal with and instead had roadside assistance while I was still on the lot.Jessie C.
U-haul promote the rental for 19,90 $ a 24hour. The real cost is ~60 $even I almost not used the car. I.e. 3 times higher !!! than what u-haul management and sale promoted for. I have never been in a country , Africa, Mexico or far east where the final cost is 3x more than as promoted at sales. Robbery and misleading sales. --> Poor U-haul management and sales, but above average represetants at location.Paal Even G.
Speed up the process of obtaining the equipmentRollin N.
Le client n'a pas laissé de commentaire.Evan K.
This location has terrible customer service and seemingly no comprehension of respecting u-haul customers' time. There was only one person present who left the counter with my wife and I standing there repeatedly during the process of acquiring the keys. At one point, he disappeared for 8 minutes to help someone find a specific kind of snack from his convenience store, before cashing them out, only to find out that this person didn't want to buy that snack after all. The check-in process took over 30 minutes despite having filled out all the information the night before regarding my driver's license. The confirmation screen for customers to agree to the terms and conditions and for payments was completely broken and everything had to be manually overridden after repeatedly poking the button with no effect. Repeated this three times, despite our knowing that the screen was broken. There was nothing good about check-in. When I returned the unit, the overall return of the unit was fine. Everything in the truck worked, although I'm mildly concerned that I found shot glasses that smelled like whiskey in the cab: which likely implies someone was drinking and driving in the unit previously. In short, after that customer service experience was over, one needed to follow the advice of the shot glasses: hoist up a drink for Harambe ...Steven G.
Le client n'a pas laissé de commentaire.max Y.
Le client n'a pas laissé de commentaire.Jason H.
Service was unfriendly and charged me twice even though I returned it on timeJayton M.
Reservation at 830. I pre checked. Got there was told they don't open till 9. I left at 910. I had 2 movers waiting for 40minutes I paid them to do nothing. I asked business WHY they didn't call the day before when they ssw 830 Reservation- no explanation and no apologiesHolly W.
I will never and I mean never recommend this location. Why because the Uhaul app does not function fully at this site, its apparently in a dead zone for cell service and there is no local Wifi to use either. I ran into 2 other sets of costumers experiencing the same issue with the app not fully loading or stalling. This was an extremely frustrating and dissatisfying experience. Do better Uhaul, dont approve a site that cannot support your app.Kendra K.
Location is a gas station and 7-11 like convenient store. Clerk tried hard but had to handle constant stream of customers while trying to help me. He clearly had no idea anything about the U-haul side of things and process. Took 45 mins to pick up truck (that i used for 45 mins) as he was on the phone i assume with his manager asking how to do everything even though I printed and handed him my confirmation details when I walked in. he had me redo the entire reservation process in the store with him again. When I declined the insurance option, he demanded i show him my proof of insurance before he'd do next step. I rent many trucks for work and personal and do it often and have never been asked for that before. He took picture a of my insurance card with his phone. Not sure why? I had to ask several times for my credit card, drivers licence and proof of insurance back as he had them under paperwork he had pulled out trying to figure this all out. I am sure he is a nice guy but the ownership should not have untrained staff trying to learn and handle this while tending to gas pumps and the register. I will either use another truck rental company from now or or at best, rent from a different U-Haul location that only rent trucks.Adam R.
The U-Haul contract said to "call" this number when I arrived in town, so I did - and the way the guy answered the phone made me think I had accidentally dialed a personal number. I then asked when I could drop off the truck and return two unused mattress bags I had purchased, and he at first said "before 5pm today," then said "until 11pm," and then said "any time." I kept trying to get clarity, and every time he replied with something like "I am just telling you all your options" and "you know what I mean?" After 5-10 minutes of frustration, I said "no, I'm sorry but I do not know what you mean - please just tell me when I can come by and do both things," at which point the guy hung up on me. I tried calling back over 10 times over the next two hours, but he never picked up (which I assume means he was screening his calls to avoid me). Also, his voicemail listed a different number (confusing) and when I tried to leave a message the system would not let me. I think U-Haul should discontinue whatever contract they have with this location - the listed contact's behavior was rude, insulting, and extremely unprofessional.Kaja R.
Le client n'a pas laissé de commentaire.RICHARD H.
No appliance dolly as requested. Truck only had 1/4 tank gas when picked up so I filled it. When turned in, person said that's too bad for me I spent 70 $filling gas tank, I wasn't supposed to do that. Rip off! I won't be using U-haul again.David G.