Évaluations des clients New Era Wireless

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Era Wireless

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cory H. le

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This experience caused distress.I had a 10 a.m. reservation (Contract 99848207),i was at New era wireless at 9:45 a.m ,This location was the nearest that had the tow dolly that i needed, this was a 40 minute drive for me.I was not dispatched the equipment until 11:30 a.m.i did not leave that parking lot until 12 noon because they did not know here the tow dolly was,at one point they said that it was not there but it was clear view attached to a uhaul box truck.There was lack of knowledge in processing among the staff including the management,this event was catastrophic ,delaying my schedule was a complete disappointment

Bruce S. le

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They had not even properly checked the vehicle in when it was as returned which cause serious delay when picking it up. There were no blankets available at the facility so we had to stop where I originally requested picking the vehicle to get them. I was told they had three trucks available that I could have gotten there so WHY I was sent to a cellular store to pick up a U-Haul truck is beyond me. You are doing yourselves zero favors having New Era Cellular represent you. The one guy available at the store, which didn't open until 10:00am, had zero clue what he was as doing. The truck had NOT been checked into the U-Haul system in at all when previously returned so he had to confirm mileage and gas gauge prior to me leaving. Not impressed at all!!

Kimberly W. le

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The location for the drop box was behind the building and would not have been easy to locate without the help of the store employee.

Caan M. le

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Took 45 minutes to get keys. The guy didn’t know how to work the software and ended up calling someone whom sent me a link on my phone to essentially do it myself. This is after I waited for him to help to girls with cell phone issues.

Christopher S. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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Great customer service!

matt H. le

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When I call for rentals I want to talk to a person at the actual location. Your customer service sucks.

debora M. le

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Waited 20 or more minutes to be helped, one person was working the counter. He wasn't sure what the insurance covered ?

joseph P. le

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Le client n'a pas laissé de commentaire.

Shane O. le

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This pickup location needs to be erased from your services. I arrived at 10AM to find the doors locked. The Boost Mobile employee arrived 15 minutes late to open the store. When I finally got inside to pick up my truck, he didn’t know how to process it for me. He had to call his boss, who didn’t answer. So he called his friend who had to walk him through it. I didn’t get out of there with my truck until 10:45. Oh and the furniture pads I ordered two weeks in advance, they didn’t have them. I had to drive to another location and pick them up in the middle of moving. If UHaul ever tries to send you here, STOP THEM. And UHaul if you read this, please reach out to me. This pickup made the whole experience miserable, made me late to meet my movers, and messed up my entire moving day. My order number is 20628977

HIRAM R. le

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Le client n'a pas laissé de commentaire.

kapil V. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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The trailer given me was not properly turned in from the LAST customer. Found this out at the turn in location. The trailer I had was never put into my name and a different trailer, that I never had custody of, was in my name. I have actually stopped friends of mine from using this location. Between all the problems at check out AND turn in I lost about 3 1/2 hours of my life.

Mark W. le

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Employee was friendly and willing to help with hooking up trailer.

kimberly C. le

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I never received my contract via email

Peter R. le

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The truck was in poor physical condition and the transmission was not smooth. These defects did not hinder the primary use of the truck, but I was surprised that the vehicle was so beat.

John M. le

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no slot for key drop. And no one told that you cant return on sun at that place.Bad.