Customer Reviews for New Pools Tires and Rims
(U-Haul Neighborhood Dealer)

830 évaluations

4515 S General Bruce Dr   Temple, TX 76502

(254) 773-0892

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(254) 773-0892

4515 S General Bruce Dr
Temple, TX 76502

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

He could clean up around the business.

Shemeka G. 
Évaluation :
2

Took me going to find someone to get help after waiting for 30 minutes. The uhaul smelt like smoke, it did not have my equipment in the back, had to go back in and ask for it. While I was driving on my 12 hour trip, it started raining and thats when I noticed one of the windshield wipers were broken.

MADISON M. 
Évaluation :
5

Winston did a Great Job- he was very pleasant and helpful and did his best to go above and beyond his job to help. We really appreciate him!

David M. 
Évaluation :
5

Needs attention to the front in alignment. Vehicle would drift from side to side, needed constant attention to keep it where you want it.

ervin S. 
Évaluation :
5

Great people-Winston was awesome!!! We'll be back!

David M. 
Évaluation :
1

Contract Number: 24485250 Saturday 7/2/22 1:00pm Picked up tow dolly & loaded Geo Metro at New Pools Tires and Rims, 4515 S General Bruce Dr, Temple, Texas, assisted by Mohommed. 4:00pm After driving over 3 hours, 110 miles on I-35N, pulled over for fuel in Burleson, TX. Inspected tow dolly, right tire coming apart. Hand size pieces of tread gone in many areas, images available upon request. Called Mohommed at Uhaul in Temple Texas. His response, “what do you want me to do about it?” and he instructed me to call Uhaul Roadside Assistance. Called Uhaul 800-844-7867, automated service informed me they were very busy, was put in 30 minute que for call back. Searched nearby Uhaul facility's, carefully drove 10 miles to U-Haul Moving & Storage at I-35 & Berry St., Ft Worth, TX. 5:00pm Even though they were extremely busy, both the assistant manager, Tori and fellow worker, Ashley gave me exemplary service and switched out the 1st tow dolly for the 2nd, TD 1306C. At 4pm my faith in Uhaul was gone, by 5pm, my faith was restored. Both Tori and Ashley are compassionate, considerate and efficient Uhaul employees and should be paid more or promoted to higher positions. At the very least, their top-notch service should be noted.

James L. 
Évaluation :
5

Owner and assistant we're super nice and very helpful, answered all my questions and concerns! Truck was tip top, would definitely use again!! Thank you!

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
1

Drop off was easy. Said he would email me a receipt. When i got it there was a $25 cleaning charge. Complete BS. The truck was in the exact same shape as when I picked it up. I even returned it a day early. Wonder what other hidden charges Uhaul tries to sneak in. Kinda shady business practices.

James W. 
Évaluation :
1

The truck had a major exhaust leak and 142 000 miles. It also would not maintain a 60mph speed making it unsafe to drive on an 800 mile trip. The rental agreement also had the wrong fuel amount marked and I had to drive to a lot to get the vehicle off site and did not see the fuel was off from the contract. Upon turn in after adding the fuel I thought it was on the gauge the dealer told me the fuel was not right. I also had to add an extreme amount of fuel in the truck as it only gor a 3mpg on my trip. Very disappointed and will not pay the extra fuel charge and would like a call back

Michael L. 
Évaluation :
3

Tire was low on trailer and almost flat. I suggested changing the tire and instead only added air. I had a flat and continued to put air in it until I reached out to uhaul to send out a tech to change the tire. Delayed my trip somewhat

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
1

Check all your tires four possible defections I rented one a car dolly on the 22nd of April it had a blowout causing me to wreck my truck and totaled it who's paying for that

Jessica R. 
Évaluation :
1

Complaining

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan V. 
Évaluation :
5

merci

BA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
1

I was double charged for my rental, and when I went back to office to get it fixed, I was told I had to call company, when I called company, I was told this dealer does this all the time and an audit account would have to be created. I think I should have gotten my money back and U-Haul should take care of thief own business and over charging problems. Bottom line is I'm out of pocket money that should never have been taken! I am very unhappy with this situation and I hope it will be fixed sooner rather than later.

BRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA W. 
Évaluation :
5

The owner was very helpful and polite.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALTON C. 
Évaluation :
5

Thanks for the speedy help!

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
5

It was great experience

SAPNA K. 
Évaluation :
3

now I want a Pool

MICHAEL V. 
Évaluation :
5

The owner was fast and efficient. He treated me very well

Steven S. 
Évaluation :
5

Very helpful and friendly!

NADA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO M. 
Évaluation :
5

Great customer service. Very friendly.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Very friendly customer service. Will use this location again

MARY T. 
Évaluation :
2

Received the wrong size truck. Never coming back here again.

Nigil T. 
Évaluation :
1

Was charged fees to return equipment

CHRISTOPHER G. 
Évaluation :
4

Good customer service

LANCE T. 
Évaluation :
5

Pratique

ROHN F. 
Évaluation :
5

The only U-haul shop I like to use

John D. 
Évaluation :
3

Trailer was muddy on outside had to mopout inside

Patrick S. 
Évaluation :
5

Great Customer Service !! Made my experience in renting a Uhaul very easy !! Very Friendly and kind.

Dorothy T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irvin M. 
Évaluation :
1

The computer was lagging so I got a late start to begin with and I got charged for a extra day when I was just using the same time it took to actually GET the trailer and they had a new employee running the store by himself??? Worst service ever $20 a day my ass.

sonya B. 
Évaluation :
3

How can you change me for extra miles when I only went to temple. The truck was clean. I left a bottle on the cup holder and my my charger. And that is an extra 30 charge. Unexceptionable.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete D. 
Évaluation :
1

Call location and was told to drop trailer off and they would check it in the same day I picked it up. Now I'm being billed for an extra day. I will not pay this as I did drop off trailer as I was instructed to do .

Steve S. 
Évaluation :
1

Horrible location. Owner / manager should be loose the ability to rent trailers.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laambria F. 
Évaluation :
5

Great job, very friendly

Lorenzo W. 
Évaluation :
1

Owner was unaware of what equipment he had on site, all of it was dirty and in poor condition. Reserved a motorcycle trailer, was told it was stolen and given a ramp trailer. When returning the equipment was made to pay an upgrade fee, even though I had reserved a motorcycle trailer that was not there. I will not go back to this location and will tell everyone else to avoid it as well.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Quick and easy. The only thing I didn't like is he took a picture of my license to upload it to the system. Hopefully it's not saved to his phone.

Marissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakeira H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULRAUF KHAN R. 
Évaluation :
5

Excellent and efficient service!

Troy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brennan O. 
Évaluation :
5

The uhaul center for south temple did not even offer to find our need...I guess they have too much business...this location will get our business again

Francis Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD FURUKH K. 
Évaluation :
2

Was not there during hours of operation.

IAN P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Be prepared to wait. Called in advance, arrived, and waited for a long while. This location is extremely clustered. Compared to other locations within the city, this one is very outdated. Although I told the attendant that I had already had checked in online and did everything to reduced contact, still had to give up my i'd and credit card.

David G. 
Évaluation :
5

Excellent services and will definitely use this location again

catherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenton M. 
Évaluation :
2

I had to hook the trailer up by myself as it was just a few minutes after closing and no one was there. The trailer was parked on an unlevel surface which made it very difficult for one person to hook up and likewise to unhook when I dropped it off

tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard C. 
Évaluation :
1

I did a pre arrival checkout on line. The people at the U Haul had no clue what that meant and I gad to do it again at the store. They did not offer a receipt upon return and I had to ask twice.

James L. 
Évaluation :
1

Store smells terrible, help took forever, guys inside were very greedy trying to get cash any way possible and making me add cash to help lift the trailer to my truck which was 25 dollars. Very rude and was not happy about giving them 25 extra.

joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

good customer service

noel O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

we were extremely pleased with the location for our pickup and the customer service at this location, although we were not all pleased with the scheduling of our pickup. We had driven all the way from Huntsville Alabama and if I had not called we would not have had a truck to rent. I had made a reservation 2 weeks in advance. Someone should have contacted us earlier and let us know the location and time of our pickup. To drive 12 hours and find out that you may not be able to rent a vehicle to return at the time you need to is unacceptable.

anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena P. 
Évaluation :
1

Went to four different places to drop it off.

debbie C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
1

New pools tires and rims gave me a trailer with lights that did not work, blamed my brand new vehicle, wouldn't listen to me, and refused to give me a different trailer until my boyfriend showed up and I called uhaul. Very rude and didn't want to fix the problem. They tried to get me to leave with a “broken” trailer and then didn't want to give me new paperwork for the trailer I ended up renting. Horrible experience, I will never do business with them again.

emily K. 
Évaluation :
3

Location was also a garage. Very disorganized and could use training on how to use the system. The gentleman was nice, but spoke very broken English. Also, the pick up location didn't verify that the AC didn't work in the vehicle which caused me to have to drive from TX to NC in the summer with no AC.

Rex A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

miguel M. 
Évaluation :
5

This U-HAUL location provides excellent customer service and definitely values their customers. I definitely recommend them to anyone who needs moving equipment or supplies.

Theodore H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

The drop of location was closed for the day. We dropped the trailer in a lot by the other trailers. Received a confirmation email on Monday so all was good.

pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathanial W. 
Évaluation :
2

Owner never explained to us the cost for leaving our trailer with his location. We were supposed to return to our home state but unforseen circumstances meant we had to drop elsewhere. He just said sure I can take it. We were than emailed a bill for an extra 300 dollars. What the hell uhaul. Not sure I will be using uhaul for the rest of my move.

Gina S. 
Évaluation :
2

Staff were not friendly.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAINE R. 
Évaluation :
3

Did not say much directed me to where trailer needed to be dropped off and I had to disconnect the trailer.

ruben G. 
Non les évaluations ont été soumises pour cet établissement.

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