Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)

516 évaluations

1440 North Loop   Houston, TX 77009

(713) 468-3540

Heures d’ouverture

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 9 am–2:30 pm

Services dans cet établissement :

Pour nous contacter

(713) 468-3540

1440 North Loop
Houston, TX 77009

Services dans cet établissement :

Heures d’ouverture

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 9 am–2:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L 
Évaluation :
4

This location met expectations for a small U-Haul store.

Kevin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMADA M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy W 
Évaluation :
5

The person at the counter was very helpful and made it very easy to get in and get out

WILLIAM M 
Évaluation :
2

I made a reservation for an 15' truck and an appliance dolly online. One day before the pickup date, I visited the pickup location to make sure all is set. Well, I was informed by the attendant that an appliance dolly is not "in stock". The only solution was to rent an appliance dolly locally at another location which resulted in a $30 + tax charge instead of $10+ tax charge and the inconvenience to travel to and from the other location to get and drop off the appliance dolly. Furthermore, I was informed that I would receive a credit of $22,75 if I return the truck with a 1/4 tank full of gas. When I returned the truck, I found out that I still had to pay that amount because it was required to return the truck with 1/4 tank full to avoid the extra charge. This was poor communication on the side of the representative (best case) or a deceptive sales strategy (worst case).

ULRICH W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D 
Évaluation :
4

I didn’t see any personnel, everything was done through the app for a drop off

BRIAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA P 
Évaluation :
5

Reputable company name. Quality vehicles at a reasonable price. Friendliness and courteousness of the staff. Easy location near our home

Neil W 
Évaluation :
5

Thanks a lot and we moving out it very great day!! :)

MAYRA P 
Évaluation :
5

The customer service at this facility was top notch. They were extremely accommodating, courteous, and professional.

Lawrence C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shea H 
Évaluation :
1

Very bad service the truck it’s bad

Damaris G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie G 
Évaluation :
5

Awesome customer service

Eddie G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
1

My drop-off location was changed multiple times by uhaul staff. They were helpful on the phone and I have no complaints with the people I talked with on the phone; I appreciate their communication to ensure I didn't show up at a location without room for a drop-off. However, it was frustrating to be regularly receiving text messages and phone calls for the entire day when I was trying to focus on the task for which I had rented the vehicle. Finally, when I did go to drop off my rental, the uhaul app was not working and I could not do a mobile drop off. Once again, the staff I called were responsive and we came up with an alternative plan but all these additional processes took much longer than originally anticipated.

Trevor B 
Évaluation :
5

Nice place and friendly people ⭐⭐⭐⭐⭐

amanda r 
Évaluation :
1

I specifically requested to return the uhaul to the same location and was charged extra for doing so because of an employee error. After discussing with the employee I was told to call corporate and work it out myself.

Joseph C 
Évaluation :
5

The customer service representative who helped us was great. He went above and beyond to make sure we had everything we needed and was very accommodating. I would highly recommend this location.

Charles S 
Évaluation :
5

Truck was clean and ran well. Check in/out was smooth. Merci.

Justin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahzad K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol C 
Évaluation :
2

The truck did not have AC. I put a half a tank, more gas than what the truck was supposed to have by accident. I went over 6 miles and y'all still charged me when I was at a loss I probably will not use U-Haul again and I use U-Haul for everything in the past.

Natasha S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler A 
Évaluation :
5

Keep up the great work.

MICHAEL R 
Évaluation :
5

Annabel the young lady that works there, made the whole experience perfect . Thanks 

Miguel M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLAMANE M 
Évaluation :
1

You need more employees. I was there at 2:45pm on a Friday and there was no one there, I waited 45 mins and then someone came. He said he was at lunch, which I can understand, but you must have someone there not just close up shop whenever one feels. After he came back, he wasn't aware or sure how to check in the truck as the drop off location was stated as another and I had to facilitate a call with the original location to help. I facilitated the conversation as tye customer and working with both got this done. I didn't realize that I pay for a Uhaul and work for Uhaul.

Jack R 
Évaluation :
5

Continue with the excellent customer service. I had the best experience ever.

FLORENCE W 
Évaluation :
5

The A/C never cooled the cab. It was 90degrees for my full trip.

James W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca b 
Évaluation :
3

Parking was difficulty.

Dean S 
Évaluation :
5

The unit would not start. No battery power. Zero. My request is for a "credit" on this invoice as I jump started the unit with my own cables.

earl h 
Évaluation :
5

The 2 business associates that assisted me at this location were AWESOME! The young lady Annabel and the young man Jose were super sweet and professional! Kindness counts people let's get with it! Thank you Annabel and Jose!

Veronica C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole C 
Évaluation :
5

Excellent service.

Fredrick B 
Évaluation :
5

I Thank Annabelle For Making And Taking The Time To Make This Less Stressful For Me ... I Asked And She Answered With All Positive Yes... I Can Help... I'm Totally Greatful

Dianne O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall S 
Évaluation :
5

Amazing customer service from Annabelle!

Chris H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric A 
Évaluation :
5

take the governor of the truck.

bobby j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S 
Évaluation :
5

Everything went smoothly

Douglas E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M 
Évaluation :
5

Great job, easy to use!

Sarah E 
Évaluation :
5

Had no issues with drop off or return. Everything was great.

Jodie Z 
Évaluation :
5

There is nothing to improve at this location. Excellent staff ⭐️⭐️⭐️⭐️⭐️ Annabel and Jose are friendly and I enjoyed walking into the office, feeling their positive energy! This location will be my "go to" place, if I ever need another u-haul vehicle.

Marie A 
Évaluation :
5

Same as above

ramsey c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S 
Évaluation :
2

be more clear about fees

Jane L 
Évaluation :
4

Location is a storage facility so reasonable modern and clean. Staff was courteous and efficient in accepting the return, although there were issues with accessing the U-Haul app to quickly complete the return process.

Sue P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R 
Évaluation :
1

Check the car batteries voltage charge regularly. This should be routine maintenance. The battery died as soon as I got it home and wasted a whole day (because it was after closing hours) and had to wait until the next day to get the battery replaced.

Ian S 
Évaluation :
5

I was satisfied with customer service and the staff was very nice. I also recommend using their storage too.

Blanton T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melina J 
Évaluation :
5

Very helpful and very professional. Thank you!

Arnoldo S 
Évaluation :
4

Include the items you ask and get charged for. There was no dolly or pads

Ross M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley F 
Évaluation :
2

Le client n'a pas laissé de commentaire.

vanessa m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel Z 
Évaluation :
4

I got transferred to a location 35 min from my house when I signed a contract for a location 5 min from my house. The transfer was a day or two before my move, so I had zero time to adjust for my additional hour of travel time.

Mitchel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L 
Évaluation :
5

Please check and refill tires on vehicle after it is returned.

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nat s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER H 
Évaluation :
5

On line check in process not clear

Colton G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R 
Évaluation :
5

Your local service was great but your appo and your 800 number does NOT work at all.

LINDA M 
Évaluation :
5

The website needs an update to be more robust. But the facility and the equipment were top-notch. I had an excellent experience working with committed professionals--Anabel and Emmanuel.

RICHARD H 
Évaluation :
3

the location was convenient, however using the software was awful...every single page timed out and when I tried to return it, it literally would make me do all of step 1 (take pictures, record mileage, record fuel, etc) hit next, it would time out and make me start over.

Heather P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINGO H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
3

Once I finally got the truck and began loading it was filthy inside. I experienced the craziest situation trying to obtain a truck in the Houston area. I was switched 5 times and finally got one and it was dirty. Moving pads were hard to find and had to go to another location to get those.

Steven L 
Évaluation :
5

The mobile check in/out process is pretty frustrating. During the check out process, I wasn't able to use my phone number because it had been used with another email address. I had to use the chat to sort out how to proceed which was to use another number. During the check in process,I tried several times to upload a photo of the mileage and gas, but it never worked and there isn't a chat feature available for the check in. I had to wait until the location I rented from opened to be able to return the truck. I definitely have not enjoyed the mobile check in/out system the last two times I've rented from U-Haul.

Brian W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONICIO P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTIN A 
Évaluation :
1

I have been overcharged for this rental due to the truck not being checked in for two after it was returned. I have been advised numerous times the charges were in error and would be credited. Those credits have yet to be applied. I am requesting someone from Uhaul management contact me regarding this dispute. Merci.

BRENT W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page