Location did not have items that were reserved. Was not notified they were not available until arrival. When returning the equipment no one was at the store to check out the returned equipment. Truck was not cleaned and had trash from previous use.Travis P.
Moving Truck Rental in Houston, TX at North Loop Storage LP
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77009
Services dans cet établissement :
- Lun au jeu : 9h30 am à 4h30 pm
- Ven au sam : 9h30 am à 6h pm
- Dim : 9h am à 2h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Houston, TX 77009
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gentlemen that assisted me in the pick up of the truck and accessories was very helpful.Dave W.
The vehicle I rented has a check engine light on. I was told the mechanics knew about it and it was ok to drive.Bobby W.
Make sure the person dispatching trucks accurately checks everything and is sure they have the correct truck on the contract before sending someone on their way.Jose M.
The gentleman was great and accommodatingEmari J.
I dont understand why I rented a appliance dolly, spoke with 3 different representatives and no one pointed out that the 10 ft truck didn't have a ramp. When we dropped off the employee didn't have a mask and wouldn't check the truck for damage.Chris K.
Keep more moving blankets on siteDrew H.
The guy that helped me spent countless hours trying to help me get my refund. He called several people in different management and area positions and nobody seemed to be able to come up with any rational explanation of how to process a simple refund.Alberto A.
Bill was very helpful and professional. Will definitely be back!!Mario M.
Front desk attendant was rude. I had problems with the cargo door lock and he treated me like I didn't know how locks work. No. I know how they work, I didn't know how this particular lock work and I wasted 30mins of my time. I had to wait for the attendant to show up to show me how to do it. On top of that, I paid for furniture pads and there wasn't any available (I will be calling about a refund). The van & the drop off process was great though.Varun A.
I used the mobile / app option to check in. It was a total waste of time. Besides having to wait for my rental to be authorized I then ended up having to still go in to the office to get the key. The app itself doesn't keep track of where you're at if the phone goes to sleep, so when I went back to put in to verify the mileage, that option was gone. In addition to the bungled check in process, the truck itself still had a lock on it that I discovered when I arrived at the location I was going to pick up stuff, so I had to drive all the way back to the location to get the lock taken off.Brian W.
Clerk was very nice, helpful and Informative I definitely would recommend this location to someone elseUrania C.
Location was fine but the truck had quite a bit of trash in the back. We had to sweep it out and dispose of the trash before we could load it.Stan H.
Service rep showed racial favoritism. Information wasn't processed prior to pick up which caused me to be late....Wanda B.
Excellent customer service. Entire staff is very friendly as wellBrian D.
Incredibly smooth process. Thank you.Pete P.
all good thanks! p.s. - the rear view camera in the rear view mirror was extremely helpful, thank you! MMike O.
Bill is always very helpfulAndrew C.
The man that set me up with the vehicle insulted my son and acted as though he was going to physically assault me. He was paranoid and aggressive. It was an absolute disaster and a horrible experience. I requested a manager, but he was the only person on site.Jean S.
First, this location was not the requested location I made for this order. It was further away from my apartment, and then I was charged for the additional miles of driving at the end of the trip. Second, I ordered two dollies for my move to rent, but there were none available at this location. This should have absolutely been communicated ahead of time, because then I could have made other arrangements. As it was, I was stuck with no dollies for my move. Lastly, I signed up for an 8:00 AM check in via my phone. However, I was told the day before that the phone check was not possible so I had to come at the 9:00 AM. The movement of location, time, and lack of equipment was very frustrating to me from Uhaul as a whole and made my move much more challenging. Literally the only thing correct was the truck/size. Most of the above are not specific to this location, but the system as a whole. Regardless, makes it tough to consider using Uhaull again in the future.Zachary S.
Equipment, the truck, was filthy in and outTobias E.
Mark was very friendly and the experience was definitely better than the last time i rented from UhaulRoy D.
I v was very happygamboa R.
Mark and Bill are great! Everything went so smoothly. It was the least stressful move i have ever had. I was a little worried after reading some of the reviews for other locations but i had none of those problems. I was able to leave my vehicle on site and the final charge came out lower than expected! I am renting my storage unit at this locaton as well and so please with my decision to rent at this location!kelli F.
Very much on the ball. Appreciate the service here.Mitchell C.