Cool
Robert S
North Loop Storage LP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Houston, TX 77009
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe return process in the app for drop off is not intuitive
Ernie OThe individual was not present during operations hours. Had to call and wait for them to show up.
Wazir MMaking a reservation on the website was pretty straightforward but when I had to switch over to the app for pick up, things got a bit more complicated. I really don't have a big problem with using the app for check out and check in - but the lack of a human component was certainly missing. So - the comments that follow have more to do with my thoughts of how you might be able to improve the user experience on the app. Please understand that these comments are really directed at U-Haul Corporate - not this particular pick up location. First - I appreciate the caution messages notifying users that they need to have a cell phone with plenty of battery. Equally helpful would be a message saying the approximate time check out and check in might take. In both cases - I had to meet someone else on a timeline, so it was a bit frustrating to go through the many steps of check out and check in. I think that those steps are necessary but it would have been nice to have a warning. Meanwhile, my moving team was waiting for me . . . During the check in process, there was a message that I needed to deposit the key in the lock box. So - I did. And then the app asked for a photo of the interior. I had to take the photo through one of the closed windows because I couldn't get back into the truck. As well - I had parked the truck in the same parking space it had been when I checked it out - but it was next to some bushes and prevented me from taking photos that the app asked for. If I still had the key - I could have moved the truck to take the photos. It would make more sense to move the key deposit to later in the process. Meanwhile - my ride is waiting for me . . . Finally - I made the reservation at a certain location because of the proximity to where I needed to load the truck. A few minutes after I received the confirmation email - I received another email saying my reservation had been updated. But while the revised location was listed on the second email - there was not really anything that called attention to what had been changed. So - I went to the place where I thought I had rented the truck. It would be nice to have something in the updated email that points out exactly what was changed. I hope that these comments may be helpful to future customers.
Bingiee SMY CARD WAS CHARGED 800$ MORE THAN DISCUSSED!!! tank was empty upon pick up (less than 20 miles of gas left) Truck smelled like pee, the inside was clearly damaged and patched together, AND I WAS SEVERELY OVER CHARGED
John H