Évaluations des clients North Tongass Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de North Tongass Mini Storage

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Joshua P. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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The entire process went smoothly. The lady running the U-Haul location was very professional, friendly, and extremely helpful. I was very pleased with this rental. I do not think there are any improvements needed at this location!

Kyle S. le

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Call ahead to make sure the location is open on the day you intend to rent

Angel L. le

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Make a note in pricing that insurance in mandatory. If insurance is not mandatory, I would like to speak with customer service, because I was informed by attendant daily insurance was mandatory.

Sabrena V. le

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In Ketchikan the office hours are not available on Saturdays, so the customer is forced to rent a day early and pay for the day they don't need-- it would be nice if you made the online rental pick up available in Ketchikan so that we can pick up on Saturdays-- it was strange to be able to return on Sunday without anyone in the office, as well as pick up Friday evening without anyone in the office-- but I could not rent on Saturday, so had to pay for Friday when I didn't need the truck-- very disappointing

Denise J. le

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Bree is very professional and courteous. She is an asset to UHaul.

Karl D. le

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Customer service Some pr I feel could have little more helpful

Seth G. le

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I LOVED the truck!! So fun to drive! Made me want to be a truck driver! Also, was well priced and despite being a couple miles out of town still fine to access as there was a spot to leave my car overnight. That really saved the day! Not only will I rent from here again soon to move a few more large items but I would happily recommend others rent from here as well. A satisfied customer describes me well!

Vicki M. le

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Le client n'a pas laissé de commentaire.

Madison C. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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This location is 200% better than the last time I rented a vehicle... previous manager was not up to the task of dealing with the public ( that was the most polite and diplomatic thing I could think of.) The new manager Rocks! Andrew R.

Laurel B. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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The manager wad totally helpful. This location is getting a call if I need to move again.

John D. le

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The representative and service is excellent. The only recommendation is that pickup trucks be available at this location.

kenneth S. le

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Chick couldn't manage to email my receipt, she didn't even log the unit in properly. Got a call from Anchorage asking when I was gonna return it. Then I had to drive to another storage lot park and unhook it my self. Folks in Anchorage had to sort out the entire contract bcuz of her. This incident will not preclude me from uhaul in the future, overall you are an outstanding outfit and the inability for one person to do her job correctly shouldn't reflect on the entire organization. To be fair a week later we got a new manager and she is fantastic.

Ken K. le

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Friendly and efficient

Chevy A. le

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Le client n'a pas laissé de commentaire.

Virginia M. le

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Le client n'a pas laissé de commentaire.

Gina P. le

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Worse customer service ever. We rang the bell 10 times..no answer, we called 3 different phone numbers listed, at least 10 times each. No answer, we had reserved for 9am pick up and were right on time. After fifteen mimutes we went to privste residence on site and knocked very hard repeatedly until a 2 yr old answered the door and we told him to get his mom. She finally came and said she heard us repeatedly calling and knocking but was having a friend work for her that day so she did not feel she needed to answer oir calks or the office door even thougn she is the manager. I asked forthe number of her superior and she said she wasnt allowed to give it out. I had heard this was a horrible uhaul place and it is true

Ben B. le

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I have several complaints: 1. I called this facility several times in the days before my reservation pick-up date, and they never called back. I even dropped by their offices during business hours and the door was locked and no one answered. 2. My appointment for pick-up was 9am on 7/13/19. I arrived at 8:55am and the office was locked, the lights off. I waited till 9, then tried again. No one was there. I called all three numbers posted on the front door, but no one answered. I rang the doorbell several times. After more than 10 MINUTES of waiting, I heard noise in the upstairs floor. 3. The lady came down in a pajama shirt and very unprofessional yoga pants. She seemed half asleep, and had trouble functioning. Upon entering her office, I was caught off guard by a foul smell, as well as mess and clutter everywhere. She apparently lives in the same building in which she'd set up her office, and it clearly showed. There was junk piled around all the walls, and the only real evidence of it being an "office" was that there was a computer desk with a chair on each side. 4. She spent 45 minutes of my time unnecessarily in that office. She was late, her computer wasn't booted up and ready to go, her printer wasn't functioning properly, and she didn't know the answers to most of my questions. 5. She asked if I wanted insurance. I asked for details. She literally did not know. She couldn't tell me how much coverage applied to what within each policy, nor did she know about the scheduling details (like if I'd be covered if I returned the u-haul past the set return date). She had to Google search this information. I was baffled by her incompetency. 6. She printed me a receipt, but her printer cut off 2 inches of text from the right-hand of the page...including much of the "fine print" and the actual charges. Instead of fixing her printer, she just hand-wrote the price totals. Again: I was baffled by the unprofessional performance of this person. 7. When we finally got everything settled and left the office to get the trailer, I realized the trailer was not on-site (though several u-haul trucks were and there was room for it). Instead of guiding/driving me to the location of the trailer in her annex parking lot so that she could make sure I hooked up properly and was off without a problem, she instead settled for pointing down the road and saying "turn right over there beyond the guardrail, open the gate to the parking lot, and hook up to the trailer nearest the gate." This was made worse by the fact that I wandered around looking for the parking lot, which was neither marked with a sign nor obvious. I spent over $1,700 to rent your u-haul. I expected prompt, professional, competent service. I received the opposite. I expected to walk into your office, quickly do some paperwork, pay you, then walk out with you 10 minutes later so that you could help me hook my truck up to your trailer--which I expected to be sitting in front of your offi

David S. le

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Nothing. Service was above and beyond. Personnel came in two hours early to accommodate our situation! We are very grateful!

Russell S. le

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Le client n'a pas laissé de commentaire.

Micah R. le

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Le client n'a pas laissé de commentaire.

Rebecca W. le

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Le client n'a pas laissé de commentaire.

Francis S. le

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Le client n'a pas laissé de commentaire.

Tammie E. le

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Rachel was very customer oriented and thorough in this transaction. I enjoyed talking with her.

Duane D. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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Le client n'a pas laissé de commentaire.

Clint C. le

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Le client n'a pas laissé de commentaire.

Jeremy D. le

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Le client n'a pas laissé de commentaire.

Karen G. le

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Love these folks. Super Stars indeed.