The lady in the office was amazing!! She really knows her business and made me feel like she was watching out for me. That's very special and superior customer service!Jamie K.
Moving Truck Rental in Ketchikan, AK at North Tongass Mini Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Ketchikan, AK 99901
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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I had an excellent experience renting my Uhaul. It was easy to do, including online, and I had the best and friendliest customer service from my local Uhaul representative.Donna T.
Bree was wonderful and so helpful.GILBERT V.
We were a few hours late returning due to circumstances beyond our control. While the Agent did provide us with a phone number to call to try and get the additional $40 charge reversed I am surprised she was not able to waive the fee at that location.JAMES M.
Make it clear that the UHaul app is needed to pick up the rental. Online doesn't work. (After trying for about 10 minutes, I called customer service and waited for 15 minutes to talk to someone. She said online doesn't work for check-in. I had to download the app and sign in. There is spotty service at the Ketchikan UHaul location, so it took a long time. I parried my car to get the truck and came back to a warning that I would be towed. It was marked as being in a fire lane, but there were no signs posted. When I was turning in the key, I saw a small typewritten sign on the door stating that there was no parking. Since the office was closed, however, I had no reason to see that little sign before I got the truck. The time on the sticker was the time that I pulled out with the truck. Someone evidently watched for me to leave before going out and placing the sticker. I could go on and on, but I'll stop. It was a terrible experience.Gwenda S.
Trying to charge me for damages I didn't cause AND when I had Safemove Plus coverage ðŸ™„Melina C.
This was the friendliest and most pleasant moving experience that I have had.Sam T.
Great service and very helpful staff. Can't ask for better.CHARLENE C.
Both places were poorly locatedFRANK B.
Experience with Bree was a nightmare! She was rude, (We have mot been hollared at by personnel before) deceptive, and told us she has her own policies and rules. Charged us an amount above our contract without consent or signature. Gives U Haul a very bad experience and reputation. Will never use this U Haul location again, and we can not give it a positive recommendation.ROY A.
You could hire someone who is professional and friendly.Benjamin M.
The fees and process better communicated. There was significant miscommunication during this process. The experience overall was positive and after request for better communication to get fees and charges explained, solution was implemented.DARRYL D.
Most accommodating and friendly/helpful service.Judy H.
The lady who checked me in and out was very friendly and polite. Very good experience.DOUGLAS A.
I have literally never experienced such horrible customer service in my life. I will NEVER recommend this place as long as you keep your current manager.My Husband and I just bought our first home. We were so excited when we arrived at the u haul to finally move into our home. But when we arrived we were not greeted and instantly The agent at the location Bree Macauley was rude and demanding. Instead of welcoming us she greeted us with what are you here for and shut the door. She was short and snippy, extremely rude and brought our mood down real quick. To the point I about asked the lady what the hell her problem was. I am a SUPER friendly person and have never experienced this type of service before. I knew the previous manager and she was so friendly ! I was honestly nervous to begin with based off your previous reviews. You would think u haul would hire somebody whos going to bring in business not throw it away. Ohh and to top it off.. What was supposed to be 149.35 quickly turned into $275!!! She handed me a card and told me they appreciate reviews... Have you guys read rhe reviews on this woman??? How in the world does she still has her job, i have no idea.Marina S.
This lady is the most rude individual I've ever had to deal with. She had the nerve to say I was the problem. She started it from the first minute we met. The rigs are great the service is horrendous.Frank D.
Our service rep, Brie, was outstanding!myrna L.
The location is out of town, so was very difficult to get online to do self check in. The manager had the day off and didn't answer any of the phone numbers listed on the door. When I was done she called and accused me of stealing $3000 of merchandise that was supposedly in the back of the truck. Donations. She hadn't even checked the other trucks and threatened me that if I didn't return it she would be calling the police this morning. They haven't arrived yet, and I hope they don't. She accused me six years ago also, of not filling gas tank without even looking at it! Charged me extra money until I called, she went and looked at dash and finally removed the extra charge. She doesn't seem to be the kind of person for you to have running your business here.Wendy H.
Very pleasant experience, very well run considering the virus pandemic times we live in. very happy with U-Haul. thanksSteven D.
Very disappointed in the $250 return fee for a representative to pick up the truck from The Ferry terminal and drive less than 10 mins. Explanation to cover their insurance seems excessive. This is the 2nd rental and the previous one was $50 fee less than 4 years ago. $250 seems unreasonable.Gretchen C.
Bree is very helpful and professional!!CALEB T.
very helpful with the selection of equipmentSTEVEN O.
Bree was very fast and professionalCALEB T.
Agent was rude. She didn't greet or even said thank you. This location also has Trump flags all over , I am a Republican but hate the man and I don't think business is a place to have personal things specially politics views displayed. It's a business not home. Never again will I rent in Ketchikan. Sad because the rep from Anchorage . was excellent and professional. I would close the location or get a real customer service oriented employee. Not only that she tried to charge me a cleaning fee on a truck that she loaded with a dirty hand truck because it was raining. So obviously wheels would be wet as well, all I transported was 2 boxes and she had the nerve to try to charge mea cleaning fee. To my luck I had a very pleasant rep in Anchorage who listened and took care of me . He should be the one running the location in Ketchikan.Nestor O.
Bree is amazing!CALEB T.