Évaluations des clients Northgate Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Northgate Self Storage

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XIAO Y. le

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Le client n'a pas laissé de commentaire.

Alex B. le

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Wash the windows and remove debris from under wipers, was a hazard to use wipers. Never recieved my mattress bag after reminding associate twice. Check in took almost an hour, incredibly slow.

Saskia N. le

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This was my first and last time using Uhaul. I was charged for the use of the vehicle, and per mile that I drove. I put in a quarter tank of gas in the city I was picking up my things because gas is significantly cheaper there: so I guesstimated. I am a single parent so every dollar counts for me. It ended up costing me $25 bucks for the gas. That quarter tank was not used and remained on full when I returned the vehicle. I returned and asked if the cost for the gas could be offset and I was told no. It’s in policy. Here are my issues with this 1. Uhaul charges me for every mile and use of the truck and charges if you don’t put in enough gas but will take a customers money if you put in too much gas. 2. The next customer that rents the truck will be told to bring it back at full. Gas that Uhaul didn’t pay for. So if that customer doesn’t do that, they will be charged a fee. So there could be a double profit for Uhaul at my expense and the next customer. 3. The employee went over everything that was in the contract that he had me sign, including to put the gas back to its level but he NEVER said we don’t reimburse or offset fuel costs if you put too much. Interesting that he went over everything else. 4. I call 1-809 to Uhaul and I’m told that the manager won’t be in the office until the 17th. And to call back then. This is a nationwide company and I call on a Sunday to be told that there is only one manager I can speak to about this all the way four days later? All in all-you’re business model is designed to rip off customers and profit off of them for use of your products and use of anything extra that they give you. This was my first time using your service and I didn’t see disclaimers even on your website about refueling or that clause. First time customers aren’t going to know everything or read every line. I completely felt ripped off.

SETH B. le

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Customer service at this location was excellent. Staff deserves a raise.

William G. le

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Le client n'a pas laissé de commentaire.

Amy C. le

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Le client n'a pas laissé de commentaire.

Qinya X. le

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Le client n'a pas laissé de commentaire.

Pearl K. le

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It would be great to be able to pick up and return equipment after hours or when the manager is at lunch, both of which would have been more convenient.

teresa H. le

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Le client n'a pas laissé de commentaire.

Charlotte W. le

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Le client n'a pas laissé de commentaire.

Jeffrey J. le

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My only disappointment was that there was no hand truck available to take with us.

Janet B. le

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easy reservation process and super friendly service. great location and simple to find!

Clanche C. le

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Le client n'a pas laissé de commentaire.

Niko S. le

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Le client n'a pas laissé de commentaire.

Shelley O. le

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Robert was very busy when we came in for pick up and he juggled 3 different customers at a time and made the experience for everyone fantastic.

WINSTON L. le

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Everything about the service was wonderful. Mr. Harpole was very accommodating and friendly. I just wish the van that we rented was a newer model like previous U-Hauls that I have driven.

Sagar R. le

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Have after hours drop-off.

Tom A. le

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People at Northgate Self Storage were extremely helpful and excellent to work with.

Jason Z. le

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CHARGED FOR INSURANCE COVERAGE THAT I NEVER ORDERED AND HAD TO GO THROUGH A HASSLE OF GETTING IT REFUNDED.

Mario A. le

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Le client n'a pas laissé de commentaire.

Lee A. le

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It is a little hbidden but great customer service. Quickin and out!

Travis T. le

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Better pricing

Matt W. le

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Le client n'a pas laissé de commentaire.

Kaustubh D. le

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Location is little hard to find. But the service staff is very friendly and informative. Highly recommend this location.

Callie W. le

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Le client n'a pas laissé de commentaire.

Sandu R. le

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Le client n'a pas laissé de commentaire.

Anna S. le

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Le client n'a pas laissé de commentaire.

Alejandra P. le

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I have been using Uhaul for years and I was beyond impressed with the gentlemen who helped us! I did not catch his name but he was genuinely nice, helpful, and really acted like he cared about us. While we were there, he was busy with many people and he wasn't rude. He kept his cool and was truly helpful and communicated with me but the others that waited. I would return just because of him! Thank you for having him there and he should definitely get a raise or be proud of himself for what he's achieved.

Chris O. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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Bryan was super friendly, professional, and helpful.

Andre G. le

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Central north location is convenient. Arco right across the street. The location is a bit of a maze to get out but the manager was kind enough to drive it out for us. One criticism, though. The north office door knob has an extremely sharp burr ( or something) on it; I sliced my index finger opening the door. This isn't great for someone who is a massage therapist!

Guadalupe C. le

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Le client n'a pas laissé de commentaire.

Kerry S. le

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The staff was very helpful and pleasant. The truck was is in very good condition. I will rent from them again.

Mary G. le

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Le client n'a pas laissé de commentaire.

Irene C. le

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Staff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. Thank you

ELIZABETH M. le

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This is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.

STEVEN M. le

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