Customer Reviews for Northwest Sporting Goods
(Concessionnaire U-Haul dans le voisinage)

636 évaluations

178 Rowley St   Winsted, CT 06098

(860) 379-1441

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 5h30 pm
  • Sam : 6h30 am à 4h pm
  • Dim : 6h30 am à 12h pm

Services dans cet établissement :

Pour nous contacter

(860) 379-1441

178 Rowley St
Winsted, CT 06098

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 5h30 pm
  • Sam : 6h30 am à 4h pm
  • Dim : 6h30 am à 12h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthias D. 
Évaluation :
5

The trailer I rented was missing the chain in the rear. I had to purchase a chain to safely move my vehicle from NY to VA.

Luke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
5

The truck was ready for pick up. I reserved it online. I'm extremely happy.

SHERMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON B. 
Évaluation :
5

The attendant in Chelsea where I dropped off was very personable!

KRISTIN A J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Only place I rent from at this point. The guys there are super friendly and helpful.

Erika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Would definitely use again!! Fast, friendly service !

Nancy G. 
Évaluation :
3

The truck didn't come with the pull out ramp and the oil light was on the whole time, and the tires are balled. I felt and feel like I have been ripped off and will be in contact with the BBB

Sheila W. 
Évaluation :
5

The whole process was so smooth, the guys that work at Rowleys do an excellent job.

Amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Everything was great. Keep up the good work

Harold F. 
Évaluation :
5

John at Northwest Sporting Good was very helpful.

KATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

great experience

edwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette B. 
Évaluation :
5

Wxcellent

Charles H. 
Évaluation :
5

none

Chien C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

No issues. Reservation, pickup and drop off were smooth and hassle free. The truck operated well...only things annoying were alarm going off always when door was open and always started up in tow/haul mode.

Norman M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca P. 
Évaluation :
4

other than the return actually happend at 4:30 pm Eastern time on Friday 9/24/2021 and the return slip says 6:36am the next day - all was fine

TRENEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain P. 
Évaluation :
3

The pick up process is tedious.

Ashley A. 
Évaluation :
5

We were very pleased with the service we received

Patricia L. 
Évaluation :
3

The equipment was in excellent mechanical shape; however, the interior - especially the floor (which was laden with dirt) and the passenger seat (which was full of animal/pet dander) should have been vacuumed. The staff, though, was welcoming and friendly and I felt valued.

Michael F. 
Évaluation :
5

The Uhaul app must be fixed. It took over a hour to try to pick up the van, not including the 64 minutes I waited on hold for a representative to help me get past the error on the app. Then when dropping it off, the app again glitched and would not let me take photos of the odometer which stopped me from bringing back the van. I returned thinking my workcell phone is newer, perhaps there is something wrong with my personal cell. Nope another 45 minutes later and I took pictures of the whole can inside outside, just in case, and I just left the keys in the drop box.

Elizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E. 
Évaluation :
5

This location makes the whole process seamless and easy. Je la recommande fortement.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joez Luez P R. 
Évaluation :
5

these people are very professional and friendly i also have a storage unit down there and would highly recommend them

paul P. 
Évaluation :
5

I called customer service not the loacation but the chat with a agent and they were rude when I asked if I could drop off at different location so I drove a hour and half back to location

MALAKIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASQUALE F. 
Évaluation :
5

The vehicle windshield was very dirty inside and out. The washer fluid was empty. There was a nasty odor inside that was making my wife not feel well.

Jeffrey D. 
Évaluation :
4

certain equipment from uhaul was not there!

Christine C. 
Évaluation :
3

Car dolly was fine. Staff was fine. But no packing supplies available at location contrary to Uhaul website Disappointing. Uhaul states there is a location in Bloomfield Ct. the never answer the phone so we drove there and yes again they acted like it was not a Uhaul location and zero supplies.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
4

Picked up truck, very dirty inside, pet food all over along with debris in front section. Issues with vehicle: air conditioning stopped working on way home......very warm day. Driver side window sometimes would not close....got wet in rainstorm. Cruise control disengages without warning. Apprehensive if truck was going to make it home. Very disappointed . Would like/expect partial refund on my invoice. People at this location were not responsible for the problems. John Nomelli

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Check engine light was on because of lack of timely maintenance on the vehicle. Ran rough and almost stalled at lights. Oil warnings and low tire pressure warnings came on.

Michael M. 
Évaluation :
5

The staff was friendly and efficient!

ANGELA B. 
Évaluation :
5

We were very happy with our experience!

Richard M. 
Évaluation :
5

I had ordered 6 blankets for this move and there were none in the vsn -- my fault for not checking before we left but then the next day after I returned it, they called to ask where the blankets were. He was very courteous when I told him there were none when I picked it up.

Jane B. 
Évaluation :
5

Staff was very friendly and helpful. They made my move easy. Would definitely recommend and use again.

Abbe S. 
Évaluation :
5

Great bunch over there. Great service.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosana D. 
Évaluation :
5

Super easy!!

Natalie B. 
Évaluation :
5

Everything was ready when I arrived. Quick and easy checkin/checkout . Nice people. Will rent there again. A+

Dorothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori C. 
Évaluation :
4

Friendly staff. Vans are always like brand new. Topped off.

Michael R. 
Évaluation :
5

We have rented many UHAUL trucks over the past 5 years and we have never had as good an experience as we have with John (and Kevin) at Northwest Sporting Goods! There was a problem with our reservation (the truck we ordered was not available) but both men came together and figured out a solution to the problem so that we could continue with our move plans. John was especially helpful and went “Above and Beyond” for us. He was pleasant, helpful, caring and knowledgeable. We were so fortunate to have had such a competent employee helping us during a very stressful move. Thank you for helping us to go forward with our moving plans by coming up with a quick fix that made our move possible! We are SO grateful for your help and expertise.

CriCri G. 
Évaluation :
1

This location was closed, however a lock box for keys was provided. We had to return the vehicle on line. The app had a step by step process which was good, however it did not work properly. Both my husband an I took the required pictures (too many) and tried several times to upload the required pictures. This part of the app did not work. We both called Uhaul individually, after about 15 minutes the representative who was very pleasant, than transferred my call. At this point,my husband hung up his phone while I was still holding. He tried a 4th time to return the truck using the app, only to be directed to another section requiring more photos. At this point I am still in the que over half and hour and counting. After about another 15 minutes my husband finally uploaded the required photos. I was still on hold . A few minutes later he received confirmation and I hung up. What would I have done if I didn't have a smartphone? I believe there was and additional 20 $charge if this wasn't done. ðŸ˜'

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joez Luez P R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Superior customer performance. Saved me a lot of back breaking work….thank you for being there

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
4

When I reserved the truck I also ordered 2 dozen blankets and a hand truck, neither of which they had on pickup. I was not notified prior to arrival. The gentleman at the store said he's been trying to get blankets for a month. He gathered what he had for me unfortunately it wasn't enough and several of my furniture pieces were damaged.

Melissa J. 
Évaluation :
5

Everything perfect

Miklos J. 
Évaluation :
5

The guys at the sporting good store were awesome! Very helpful and easy to work with. Will not consider any additional options. Merci encore!

JOHN S. 
Évaluation :
5

Fast friendly service!!

RAYMOND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert V. 
Évaluation :
3

Truck had over an 147 000 miles on it, the check engine light was on, and truck didn't run well.

Robert J. 
Évaluation :
4

Great place and great people!!! But the truck was filthy and it stunk. For a 2021 with 2 300 miles on it not Acceptable. I had to clean the truck myself before my road trip!!!

Ethan R. 
Évaluation :
5

Once again the “corporate” 800# was absolutely useless!! We're in the midst of traveling cross country and U/haul has been atrocious. Worst service I have ever gotten in my entire life!! Fortunately, once again, the local location took good care of us and got us on our way. John Archelashi went above and beyond to make sure we were set. You are so fortunate to have such good people at “your locations “, because you as a company are absolutely terrible!!!!

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joez Luez P R. 
Évaluation :
5

Great rental experience!

Bernadette B. 
Évaluation :
5

Very smooth process. The online drop off made it easy. One question, will someone email me the final receipt? That's the only thing I need. Thanks

Arthur M. 
Évaluation :
4

Rented a truck last minute. They were friendly and very helpful. He even asked how everything went when I returned the truck. Great people!

Lisa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
4

Very friendly service and helpful!

Samuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zulmira V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLGA R. 
Évaluation :
3

Was not broom swept. But then I turned it in in the same condition. Trailer ran true and well.

John T. 
Évaluation :
5

Very friendly and warm people helping me check in & out. I highly recommend using this company for everything they provide.

Lisa D. 
Évaluation :
5

All went well.

Ernest M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Nothing. Employees were courteous and professional. Made all efforts to make sure pickup was without any problems.

Robert S. 
Non les évaluations ont été soumises pour cet établissement.

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