I rented from this location and expected no issues. The parking lot was icy and I slipped several times walking to and from the building. The truck itself had a loud exhaust or intake leak. The real issue came when I got my final bill and was charged for 2 gallons of gas at $9.00. The location must have mixed up the drop off and pickup fuel levels. When I reached out to corporate for a refund they told me I should have taken pictures of the gas gauge, but who thinks they are going to be scammed? I eventually got my refund for the gas charge as a "courtesy". Next time I rent a truck, I'll make sure to take pictures of everything, but I won't be renting from UHAUL.
RYAN D
Northwest Sporting Goods
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Winsted, CT 06098
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The cab of the truck was clean but on pickup the bed was full of dried ramen noodles and was clearly not swept out
Andrew MFast, easy, & the staff were fantastic!
ETHAN KThe person who works there is an excellent gentleman, very kind and quick to rent any truck.
SEGUNDO LThe facility was fantastic. My only suggestions to ease the process are to think about number coded lockers for the keys, so in case the facility is not open, once someone goes through check-in they can go to the locker number outside the facility and punch in a code for the key. The second is about returning the vehicle on the app. Maybe a time punch on that last screen at the top saying - "Thank you for returning your vehicle at 7:39 PM....." I didn't realize if I scrolled down to the bottom of the screen it said Thank You. Once I clicked on the X to go back to the Home screen it didn't show me as returned and I went through it again and realized that was the way it was. But in all, a great experience, thank you! I will return for my future needs.
Stacie A