Customer Reviews for Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

The key to the van was not in the lockbox where it was supposed to be. There was a person inside the store doing some construction work. Unfortunately he did not speak English. We had to call the store owner to get him to authorize the worker to find and give us the key. All of the lockboxes were unlocked, open, and empty, so apparently the business does not keep the keys to any of the U-Haul vehicles in the lockboxes. That makes the self checkout process difficult.

Évaluation :

5

The staff at NuTrendz in Ashburn VA were exceptional-thorough, honest, and highly recommended for U-Haul truck rentals. The 15' truck we rented was easy to drive, though the after-hours key drop-off at the same location was a drawback. However, the Mobile pickup and drop-off option was convenient. The truck itself was in excellent condition and clean. I'll definitely recommend NuTrendz to family and friends for truck rentals at 21760 Beaumeade Circle, Unit 180, Ashburn VA 20147.

Évaluation :

2

Made an appointment for 9am pick up, but there was nobody at the location when I went to pick up the truck so I had to call them and then wait almost 20 minutes for them to come and give me the key. The truck was almost down to a 1/4 tank of gas on pick up. There was a warning light to service the Stabilitrak and the traction control. Would not use again.

Évaluation :

2

Please don't add an extra charge without explaining it to the user, and let the user select it if needed and provide a cancel option in the summary if selected by mistake. I remember not selecting CDW coverage as this move was within a mile distance. Somehow, I was charged for that coverage. This time, it is not a significant amount. I will not trust uhaul.com for any of my moves in the future. Thanks and goodbye!

Évaluation :

4

I wasn't expecting someone to talk to me through a camera that is monitoring the area. I couldn't figure out where the faint noise was coming from. It would be nice to know that is how they would be communicating with me in advance.

Évaluation :

3

No person there to help. Long wait time on the phone sorting everything out. The person was nice, but the experience was very impersonal. In the past when we had u-Haul rentals, the in-person experience was FAR superior!

Évaluation :

4

The keys were not in the box that I was instructed to open. Security had to help me after seeing I was struggling trying to open the box. It was freezing out side.

Évaluation :

1

This location intentionally charged me for equipment that I did not rent

Évaluation :

5

Everything went smoothly & quickly, and the equipment was immaculate!

Évaluation :

1

It took me 15 minutes walking in cold to find the location. The vehicle was dirty and not well maintained.

Évaluation :

2

The business isn't showing on the google maps, took me to the other side of the building. Moreover the U-Haul truck keys were in the wrong locker box and couldn't find the keys. Had to call customer service and wait for more than 30 mins to just get the keys.

Évaluation :

5

Excellent service

Évaluation :

4

The APP to pick up is a slow moving machine. Other than that..the experience was great!

Évaluation :

2

Equipment was not ready on time.

Évaluation :

4

Remote(phone) checkin and out was easy

Évaluation :

1

Multiple customer service calls were required to account for deficiencies.

Évaluation :

1

i was overcharged!!

Évaluation :

3

Owner did not answer call when I needed support. Uhaul did and I was very happy with the call center!

Évaluation :

5

Keep up the good work

Évaluation :

1

No one was at the location to assist us. The location was closed. Our key was not available in the lockbox so we had to call U-Haul. The U-Haul customer representative was extremely helpful. He called the location manager and made him meet us at the location. After watiing for over half an hour, the manager arrived, eventually gave us our truck keys, but he had to search extensively for the furniture pads we had requested. While we did eventually leave with the truck we rented, we were extremely displeased with the experience. The pickup location was disorganized and inattentive. The U-Haul phone custumer representative was professional, polite, calm, and very helpful.