The key to the van was not in the lockbox where it was supposed to be. There was a person inside the store doing some construction work. Unfortunately he did not speak English. We had to call the store owner to get him to authorize the worker to find and give us the key. All of the lockboxes were unlocked, open, and empty, so apparently the business does not keep the keys to any of the U-Haul vehicles in the lockboxes. That makes the self checkout process difficult.
Mark P
Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ashburn, VA 20147
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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The staff at NuTrendz in Ashburn VA were exceptional-thorough, honest, and highly recommended for U-Haul truck rentals. The 15' truck we rented was easy to drive, though the after-hours key drop-off at the same location was a drawback. However, the Mobile pickup and drop-off option was convenient. The truck itself was in excellent condition and clean. I'll definitely recommend NuTrendz to family and friends for truck rentals at 21760 Beaumeade Circle, Unit 180, Ashburn VA 20147.
IMTIAZ HMade an appointment for 9am pick up, but there was nobody at the location when I went to pick up the truck so I had to call them and then wait almost 20 minutes for them to come and give me the key. The truck was almost down to a 1/4 tank of gas on pick up. There was a warning light to service the Stabilitrak and the traction control. Would not use again.
Alan BPlease don't add an extra charge without explaining it to the user, and let the user select it if needed and provide a cancel option in the summary if selected by mistake. I remember not selecting CDW coverage as this move was within a mile distance. Somehow, I was charged for that coverage. This time, it is not a significant amount. I will not trust uhaul.com for any of my moves in the future. Thanks and goodbye!
Sudarshan GI wasn't expecting someone to talk to me through a camera that is monitoring the area. I couldn't figure out where the faint noise was coming from. It would be nice to know that is how they would be communicating with me in advance.
Ginger W