Le client n'a pas laissé de commentaire.Janie S.
Customer Reviews for On Site Tire Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Forest Grove, OR 97116
(Cross street Hwy 47)
Services dans cet établissement :
- Mon–FriDe 8 h 30 am à 5 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.andrew C.
Staff was efficient and thorough. Came out to double check our trailer hookup and answered a question. A good start to moving day!KEVIN S.
Le client n'a pas laissé de commentaire.BILLIE W.
There was a loose hand truck in the back that I hadn't ordered that would have been better to be fastened down somehow. I had to call for a end receipt and was told I have to call the 800 number to get one. With in minutes I got the email I was told I should have gotten. Overall, This was a good place to get a U-haul from and the guy at the counter was helpful. If we were ever to need a u-haul from that area again we would probably use this location again. MerciRichard M.
Would not recommend uhaulJustin S.
Streamline your online check-in and out programs. They were a major pain.Kerry H.
OnSite Tire Pros is the best when it comes to renting UHauls. Their customer service is above and beyond amazing! Thank you Luis!Cindy R.
Le client n'a pas laissé de commentaire.glenn V.
Le client n'a pas laissé de commentaire.JOSEPH G.
This location was further than the closest one and considering we would drive further there should be a discount.mirja O.
Location does NOT have anything other than a truck or two. Had ordered moving blankets and furniture dolly which was confirmed by UHaul online. Went to pick up and was told "not at this location" for the extras. Also told that they did not use the online precheck information and got to do it all again at the counter. I cleaned the inside of the truck before loading anything, it needed to be swept out. The back door was nearly impossible to close on the truck. Was told it was "just hard to do" and basically took 2 people to make happen. When picked up the truck the back door was not latched because it was nearly impossible to close.Ronald R.
Tire's on the trailer need to be replacedBruce A.
Very easy, made the experience great. Explained everything perfectly and got me set and ready to go.Cameron S.
Make sure your trucks are more easily accessible, not parked back to backKevin C.
On site Service are very good. will go to them again.Jesus G.
This location needs dollys and boxesWilliam B.
Le client n'a pas laissé de commentaire.SHEENA H.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.Patrick M.
Great serviceKen H.
Le client n'a pas laissé de commentaire.SIMON-MARTIN A.
Attendant was distracted and not engaged. The rental was dirty with yard debris that I had to cleanRyan H.
Le client n'a pas laissé de commentaire.Oriana B.
The truck was covered with hundreds of dead insects.WILLIAM E.
Check tail lights every time your trailers tail light 🚨 was out!Roni F.
Great Customer ServiceRENE A.
Le client n'a pas laissé de commentaire.GENARRO M.
Le client n'a pas laissé de commentaire.CODY LANE C.
The truck was muddy inside. I rented a dozen furniture padsâ€" I received 3. And they were wet and dirty. The gas tank was half full when I picked it up, which not only wasn't enough gas for my needsâ€" but it also made it very hard to return to half a tank upon returning it. I basically had to get gas twice. Never coming back to this location.MCKAY M.
I was asked if I wanted any insurance and I said NO. I was charged for some insurance anyway. The person whom I spoke with while filling out all the information stated â€œI must have hit the wrong buttonâ€. To me this is unacceptable. If I had not looked over my receipt I would have been none the wiser.TERESA G W.
Le client n'a pas laissé de commentaire.Cari J.
Le client n'a pas laissé de commentaire.WAYNE H.
Le client n'a pas laissé de commentaire.MARTIN M.
Quick and efficient.Lauren L.
Le client n'a pas laissé de commentaire.Shane H.
Le client n'a pas laissé de commentaire.JESSICA M.
Le client n'a pas laissé de commentaire.Matthew N.
Le client n'a pas laissé de commentaire.Christopher J.
Nope. This location and the shop owner and staff are fantastic. I rent from then 1 to 2 times per month. They are always awesome and easy to work with and always have the truck that I needTodd S.
No issues what so ever truckMARV G.
Mechanic was helpful.. man inside, not so much. Dont expect someone to be able to back a trailer on the back of a 15 foot uhaul down a narrow alley way with other people's vehicles on either side. Then I got an " oh well, if you cant do it , you cant leave it here" again, not helpful. I'm using Pensky next time.Justin O.
Le client n'a pas laissé de commentaire.Jonathon M.
Very unhelpful, over charged and refused to help, failed to add coverage, terrible service over all, called 800 uhaul number and hopefully got the charges fixed, i asked about survey was transferred to very rude agentjesse B.
Sending a uhaul truck out in empty is a big inconvenience when working against the clock. Much better and sensible To send off full and require it to be topped off to full upon return. Easier and more convenient for your clients.WILLIAM M.
the first truck wouldn't start, the next one they gave me had the fuel line cut and I got stranded on my way to my destination. Lost 2 hours of time and had to call and reschedule the movers I had scheduled.Alex S.
Le client n'a pas laissé de commentaire.George J.
Truck was dirty, the hand truck and moving blankets where not secured, moving blankets had been used and where piled above the cabMark W.
Theres nothing to improve. Plain and simple The Best.Juan R.
This location is a Tire Store with no visible signage indicating it is a U Haul agency on the outside or inside of the building. This location does not adhere to standard U-Haul procedures. Even with Coogle directions, we had no idea it was a U-HAUL place. It caused a delay in our moving schedule which then caused the worst move ever. Would never use this facility again. To top it off I got a rude U-HAUL clerk from your call center that informed me they were changing my drop off destination to some body shop in Gresham instead of the U-Haul dealer on Burnside originally scheduled and told me it was going to cost me an additional fee to use the original Gresham site. It took me several more phone calls to get my original destination site back. Also, the call site misquoted prices. My frustration level with their ineptness, poor signage, no inspection of truck, no clean interior and a inside moving cart not attached to the wall and a rude call center clerk rates this as the worst move ever.GIDGET F.
Pickup at the time and location requested; not 20 miles away 5hours later then the requestedTaunia B.
You guys couldn't even find our account when I called. Get your stuff together..Nancy E.
Fix your computer issues! It took an hour to check out and I was only renting a small motorcycle trailer!Doug C.
Have equipment ready and available called 1800gouhaul what a jokeCynthia B.
We were told to return our equipment to this location, not the one in Cornellius. This location was horrible! They gave us a uhaul that we could not disconnect from the truck as it did not have a stand or way to secure. Then they told Uhaul that we did not return the trailer even though we had as agreed. Horrible experience!Launa D.
Le client n'a pas laissé de commentaire.Vito P.
The uhaul we rented needed an alignment badly. The tire pressure was not balanced either, and the fuel saver gauge was pointless when the truck had 0 power so i had the throttle open more than not i reccomend a tune up of some kind the guys in the shop were pleasant and friendly.James P.
Le client n'a pas laissé de commentaire.patrick H.
First, The Staff was friendly and the vehicle location was close for pick up but the site did not have coffee which I was looking forward to at 8:45am. Second, The employee at this location "On site Tire Service" made a critical error which caused a domino effect from me missing time away from work on Tuesday and delaying my pick up delivery today on Saturday. Here's a brief summary of the Domino effect. I received a text on Thursday afternoon from U-Haul saying: my rental was due back and I was currently NOT on a valid contract. We have been trying to reach by phone and the recovery process has begun. Thinking what the heck. I don't have this U-Haul truck. I called the number (503-774-3203 and spoke with the agent and explained I did not have possession of the vehicle nor do I have the keys because I went to the location on Tuesday 7/09/2019 to reserve the U-Haul truck for Saturday and not for a Tuesday rental. She was kind and said she would notify the Forest Grove facility to resolve the issue. By the way, I was not notified by phone until I received the text message. Thinking what the heck is going on here. I made my way to the Forest Grove On site Tire Service for a face to face interaction and asked the gentleman who made the first transaction, what was happening. He said, he had made the date for 7/09/2019 and not for Saturday 7/13/2019 and it was his error. I asked him, I will not be billed for this transaction date of 7/09/2019? and would the U-Haul truck be available for Saturday morning. He said I would not be billed since he refunded my card and Yes, I have the U-Haul truck reserved for Saturday. Everything is resolved. I Thanked him shook his hand and left. Today, 7/13/2019 I walked into Onsite Tire Service expecting a fast transaction but the Delay occurred. Long story short, U-Haul did not clear the conflict code to release the U-Haul truck to me on their end so I had to wait until the store manager assisted. The Store manager had to call two separate locations to clear my name so I could rent the U-Haul truck. I was becoming in-patient but I accepted it. Coffee would have helped :) Time is money and this Domino effect was a wild one. I'm One Un-happy customer! I returned the U-Haul truck and received my bill for today, I asked the store manager why I was charged different mileage rates when Tuesday rates were 0,89 a mile and todays rates are significant higher at $1,09 per mile. He said it was supply and demand. I asked, I reserved the vehicle on Tuesday for Saturday wouldn't those rates be the same (.89 per mile). He said no. One Unhappy customer! Thanks,ralph R.
Le client n'a pas laissé de commentaire.DENNIS K.
The owner of the shop just wasn't as sharp as I would have expected. Really didn't do a walk around with me before I was released to leave.craig S.
Le client n'a pas laissé de commentaire.TOM P.
Le client n'a pas laissé de commentaire.eric H.
This location took the auto-transport at the last minute so I wouldn't have to drive even farther after arriving from Florida. The gentleman was kind and efficient!Katherine N.
Explain on how to use the lights, wipers, etc. Some of us are not used to this type of vehicle. My experience with your U-haul vehicle was superb and outstanding.Nancy M.
Took the manager to get the quoted rate for the rental.KEN C.
Friendly helpful staff. No issues picking up or returning.James K.
Le client n'a pas laissé de commentaire.martin G.
Le client n'a pas laissé de commentaire.Norman John Jr A.
Le client n'a pas laissé de commentaire.Gloria J.
We were very pleased with this location. Out of all the times we have rented Uhaul equipment they were the best to work with.Ronald G.
Le client n'a pas laissé de commentaire.Bruce A.
Le client n'a pas laissé de commentaire.JEFF C.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.titichai A.
Not very easy to find and not helpful at allCheryl M.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.bill W.
Long wait for service, needed more counter help, prioritize between tire kickers and someone waiting for an already reserved U-Haul unitDavid S.
A very small location, not recognizable as a UHaul dealer, difficult to get into/out of with a big truck, poor parking for trucks. Staff was friendly though.Dave J.
Truck came with body damage and I was charged for itMona M.
Le client n'a pas laissé de commentaire.scott R.
Reserved 2 weeks in advance at another location but had to drive 15 miles further to get uhaul.robert H.
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