Customer Reviews for Odenville Discount Store
(U-Haul Neighborhood Dealer)

174 évaluations

13518 US 411   Odenville, AL 35120

(205) 629-0380

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(205) 629-0380

13518 US 411
Odenville, AL 35120

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kernon M. 
Évaluation :
3

Lady at the counter was helpful but did not enjoy having to set up the sale.

Wesley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
2

I ordered a furniture cart,12 protective blankets, and a handtruck. None of those were included when I picked up the truck. The floors were covered in mud.

Kelly G. 
Évaluation :
5

Location staff was very friendly and professional!!

ELDRED S. 
Évaluation :
5

The young lady who helped me was very help and polite

David L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Whitman K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carter C. 
Évaluation :
3

We rented from Vestavia 35216, but the day prior were bumped to 48 minutes away in Odenville because Vestavia didn't have any trucks. Not happy about this but I understand the trucks were in big demand and none were available nearby.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman W. 
Évaluation :
5

My experience with UHAUL in the past has been great, but that was not the case this time. It was far too much stress and needlessly expensive this time. Its too much to detail here, but please head my warning, it is not worth it! I feel that UHAUL has unfortunately strayed from being the reputable rental company we once knew them as, at least in our area, and I will not waste my time or money on this company in the future.

Madison T. 
Évaluation :
1

It took an hour to get checked in. The 6x12 uhaul trailer we reserved was buried in waist deep grass so we had to get the 5x8 instead. The lady that was helping us barely knew how to check us in so she couldn't adjust the size of our uhaul. She also wasn't able to change us to a one way. We were driving from Alabama to Mississippi (7 hours round trip) We've called at least 4 times to get a refund on at least the price different of the two uhauls with no success. It clearly states on the website that if your reserved equipment isn't available at pickup that we would receive a $50 credit. That never happened. We also had to make a second 7 hour round trip because we had to use the smaller trailer and all of our belongings wouldn't fit. There was no refund. Customer service is terrible with hour long wait times. I will never use uhaul again.

Kevin G. 
Évaluation :
5

Fantastic move! Thank you

Richard C. 
Évaluation :
4

collect more info while reserving the rental online instead of having to do it at the site. Most of these locations are stores that do other business and all the info needs to be collected before you go to the pickup location.

James P. 
Évaluation :
5

The person at the pickup location was professional. She was very helpful when I picked up the trailer and when I returned the trailer. The trailer appeared to be pretty old with some years of service, but everything was in good working order. No complaints.

Mike S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett S. 
Évaluation :
1

I was charged for 115 miles that where already on the the truck and charge for cleaning fee because the truck was gross apon pick up. I was told to go ahead and take it that the rep would take care of it and make sure I wasn't charged. This is the only thing u-haul has reach out for was a review. I have my paper work ready when y'all would like to chat.

Spencer D. 
Évaluation :
2

They added the savemove to my charges even though I opted out on it

JoAnn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie C. 
Évaluation :
1

It took over 45 minutes for my initial pick up. The cashier was unhelpful and kept asking me to move to the side so she could help other customers. She blew through all the instructions and just told us to hook it up and take pictures. She was unhelpful through out the entire process. When we returned the trailer the cashier told us we would have to wait because it was almost shift change and then continued to help other customers while we stood to the side again. It took almost 40 minutes to complete the drop off.

Ryan H. 
Évaluation :
5

My usual broke down several times. And it was best to pieces. It had to be towed away! But road side assistance was amazing to deal with.

Thea C. 
Évaluation :
1

The parking lot has great big holes really rough. I had two helpers with me we parked where the U-Haul trucks was parked we left was 30 miles from pickup point when I received a phone call that if I didn't come move our vehicles that they were going to be towed. I was informed in a very rude way I'm assuming by the owner that U-Haul did not own that property that they leased it and then he wanted to charge me for parking. I will never Grace the doors again. I'm sure U-Haul doesn't want their customers being treated like this.

JEFFERY R. 
Évaluation :
3

our truck was down sized from 26' to 20' without us ever being told, so we did not know until moment of pickup. This was a terrible inconvenience and when we called customer service for help we were sent back and forth between many people and it took at least 30-45min if not more to actually get any help.

Brad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
1

Customer service at this location is terrible. Staff refused to walk out to truck and made me walk back out and take pictures of mileage, fuel level, and cleanliness on my personal phone to show to them so they didn't have to walk outside. They also made me bring in the dolly that was in the truck when I picked it up. They also made me take it to the back of the store in an employee only area to place it with the other dollys. Both employees of the store were also very rude and confrontational when I made a comment about doing their job. I will never use this location again and furthermore will never purchase anything from this store.

Micah S. 
Évaluation :
5

The entire experience was very smooth and professional....and the people professional, kind and respectful

Bobby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
1

Have some one else besides the cashier to handle the reservation verification. Or have the the reservation completed before arriving to location. Also mentioned to customers the U-haul app. As an option to consider.

Guamer D. 
Évaluation :
1

This service center “does not like dealing with Uhaul”. The checkout and checkin process was long and slow.

Tiana K. 
Évaluation :
3

They should have a uhaul rep to handle the rental. The cashier was very busy and I had to wait while she checked out customers and finished a cigarette order that had a time it had to be done by, therefore making me wait.

Barbie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dericote P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
2

Better customer service and general UHAUL rental knowledge.

JW B. 
Évaluation :
2

Even after checking in online, payment loaded, license loaded, it took more than :30 minutes to get equipment. I had to provide license again, additional contact too. I had just rented a couple weeks previously and had none of this. I know the rep was just following prompts, but need to require a computer and not just a phone for check-ins.

john A. 
Évaluation :
5

Rien

Pamela H. 
Évaluation :
1

This was the worst experience we have ever had moving. Very disappointed with the whole experience and will never use Uhaul again.

BROOKLYN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOMER D. 
Évaluation :
3

My reservation had gotten sent to the wrong location, but the local U-Haul rep got it straightened out with only a relatively short delay and I was on my way.

Alan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARBY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VILERA M. 
Évaluation :
5

I had initially requested on-line rental of a 5x8 cargo trailer. I was contacted by Uhaul several days before my scheduled pick-up. Told the 5x8 would not be available at my desired time & pick-up location. Uhaul requested I change my reservation to a 6x12 trailer at same rental rate as 5x8. I did this. However, when arrived at pick-up location, a 5x8 trailer, which I initially requested, was available. However, when attempted to edit reservation on-line back to a 5x8 the Uhaul app made it impossible. App was trying to direct me to make a new reservation for the 5x8 then leaving me with 2 reservations for that day of both a 5x8 and 6x12 trailer rental!! Tried Uhaul by phone to change back to my initial reservation and told 40 minute wait to speak to anyone. Did receive call back from Uhaul. However, the attendant at pick location was the one who's finally able to help me out so I didn't have to waste any more time trying to contact Uhaul. EXTREMELY frustrating as a customer, especially as it was Uhaul who directed me to make change initially.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE L. 
Évaluation :
2

It took 30 minutes to get the keys for the uhaul. The lady was new and didn't know what to do.

Kyle L. 
Évaluation :
4

We used the moving app that haul recommends. Not good. Called two days in advance and no one showed. Had to reschedule and it cost us an extra day in rental. Not good and do not recommend

JERRY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CYNTHIA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
2

The employees here were not trained at all on how to process a uhaul reservation and I was at this location for and hour and a half. Wasn't shown which vehicle was mine and had to guess which one was mine. Didnt have any of the pads that I had put on my reservation and had to go back inside to get the dolly I put in my reservation. The lady whole help me was quite rude to the untrained employee.

April C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
2

Slow service and not very helpful

Jonathan L. 
Évaluation :
3

A Uhaul sign would be nice, this drop off was in a gravel lot of a discount store/gas station. Was a bit skeptical of where to park.

KATHERINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesenia B. 
Évaluation :
3

Get a Uhaul office out there. Quit making small businesses do your work for you. Those gas station employees don't even get extra compensation for uhaul rentals. The iPad system sucks and it's slow.

Michael F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

I have rented and returned here several times and they have always been perfect! I will continue to do business with them!

Anna T. 
Évaluation :
1

I asked for and selected the 15 foot truck. I only had to go 10miles with a couch and bed. There was a 15 foot truck there but my phone wouldn't load so the store owner went in the account I created for me and changed my order to the 26 foot truck without my knowledge which costed me $40 more. I didn't realize it at the time till the store clerk gave me the keys and it didn't work for the smaller truck. Went back in and said I payed for the small one the clerk said ‘these are the keys my boss said to give you' so I figured maybe something was wrong with the smaller one but it'd be the same price. After we loaded my furniture I got an email stating I was being charged $73,11 they would fix it when I went back the small truck was rented out to someone else. They could've let me know from the start and I wouldn't have gotten it bc I didn't have that much to spend. Will never go back and will let everyone know how shitty this place is.

Megan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
5

The representatives were awesome and went above and beyond when I needed help and support.

CLIFFORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
3

While this location was a huge step up from where I got the UHAUL in the first place, it was still not a clean or inviting setting. The staff was helpful but not friendly. You could tell my presence was an inconvenience to their day.

Molly A. 
Évaluation :
5

Nothing!!

Antonio M. 
Évaluation :
2

I traveled less than 80 miles and paid $137,7 in addition a $41,4 fee for returning a truck an hour late after being told I could drop off at the location. The fees were above unusual and customer service after many calls told me I would get a refund for the extra day charge. I've used U haul many times as being a travel nurse and it's bad business to lose a customer over $41.40. You can improve for the next customer by being upfront about specific drop off locations and fees

MEOSHI C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
2

Truck was dirty took. Along time no dolly

Jacqueline J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quentim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Got there to pick up truck and the lady working did not know how to do th U Haul paper work so I had to wait a hour to get my truck. Same way when I brought it back. Not happy with the service

Robert W. 
Évaluation :
4

The U-Haul that's hooked to the store at Odenville discount .the cashier don't know nothing about what to do when a person comes to pick it up,a U haul. she has to call her boss they need to be more up-to-date know what they're doing and be able to help the customer which without making a bunch of phone calls to find out the information for you. But overall they did go out of their way to help me and the boss on the phone did help a lot.

Deborah D. 
Évaluation :
4

The only issue I had was with the reservation, I called several days in advance and was told the cost for my rental would be $103.00, when I picked up the trailer I was charged $154.00. Did not have time to dispute before leaving.

Dennis L. 
Évaluation :
2

It took over an hour for the person to get me serviced. The problem was only one person in the location and she was always starting and stopping the process by waiting on other customers buying beer and cigs

MAX S. 
Évaluation :
1

Train the employees! Also fix your online systems. It took over an hour due to having to wait for the employee to load the Beer cooler and take out the trash. The location was also a 1,5 hour round trip from my home

Joe B. 
Évaluation :
1

As a drop off and pick up location, the gas station attendant prioritizes every customer above the uhaul customer. It doesn't matter how long you have to wait, you must hold behind any other person that comes in the door. This can make for a long wait time, as each new person that comes in the door is a priority above you.

Jon J. 
Évaluation :
4

S.O.

marylin G. 
Évaluation :
1

I felt like I was bothering the employees by doing business with them. They were rude and very UNhelpful. I am having second thoughts of even using uhaul ever again if this is how I will be treated by trying to use your product. I even heard one employee say they wanted to find another job so they didn't ever have to work with uhaul again. This was about as sorry of service I have ever seen. I was told if I didn't park the truck in the proper location I would be charged $50 extra for parking in the wrong place. Of course no one came out and showed me where to park. I parked the truck in the spot I picked it up from so I better not be charged extra. I would rate the product and service lower but you did not offer a way to pick zero.

Mary T. 
Évaluation :
3

There was confusion on how much it was and I already had done it online. Got two bags of furniture protectors one was open and I did not pull them out and count the way he counted it looked like it had six but only three was in it. There know way of folding and getting them back in bag right need to find a better way of renting them Other than that U-Haul trailer was great as always

JOSEPH A. 
Évaluation :
5

The blinkers and break lights did not work.

Donald S. 
Évaluation :
3

Wasn't sure which lot to park the truck.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

First, uhaul corporate customer service is a fucking joke. Second, most of the call center people are a fucking joke. Third, the lady at the odenville gas station is a fucking joke. Fourth, the drop off people were great!!!

Eric D. 
Évaluation :
3

Was told by attendant that if I did not back the vehicle in, I would be charged an additional fifty dollars. Otherwise, the customer service was great.

jesse M. 
Évaluation :
3

The rental truck and process was exceptional, but the pickup and return of the key took a long timeâ€" over an hour wait to return the key and receive confirmation. Staff was very kind.

Katlyn N. 
Évaluation :
3

The store wasn't very well maintained...older location that wasn't as clean appearing as I would have preferred, particularly with the current covid-19 environment. The store clerk was nice enough and seemed knowledgeable of how to complete the transaction.

Charles G. 
Évaluation :
3

They only had one person doing the uhaul and the convenience store. It took forever. They really needed another person there.

Sarah Y. 
Évaluation :
1

The lady at the store was very rude with us, and ask us to wait like 10 min. Even tho bo body else was in store, then it cost me $259 for just a one day rental then when I retured it just one hour late I was charged for a second d day and took almost an hour to get it dropped off...I wouldn't refer Odenville discount store to anyone for a u haul rental.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
3

You sent us out to the most inconvenient location after not telling us our reservation got moved. You guys are ridiculous. You overwhelmed a poor attendant to the point it took us an hour and a half to get our truck. There were people before us and I could hear your rep being a total jerk on the phone.

Ryan K. 
Évaluation :
1

It took over an hour and a half to get the rental agreement complete. The system was suposively down. The lady at the location was helpful and nice but UHauls system is horrible. She tried calling the uhaul rep for the store and he wouldn't answer or call back. Absolutely ridiculous it took so long and then by the time I got to my house, my help had left. Doubtful I ever rent from UHaul ever again.

Jeremy J. 
Évaluation :
1

Check in and out was ridiculous

Phillip D. 
Évaluation :
1

Train employee to use software. If kept at this location, there needs to be another employee. Everytime someone came in the gas station she stopped what she was doing and worked with them. It took over an hour to pick the truck up and 45 minutes to drop off. Never will use this location again and I will make sure anyone who asks me about where to get one knows not to use them.

Amanda G. 
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