Customer service rep was rudeDebra Y.
Customer Reviews for Petro Canada
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tillsonburg, ON N4G3S8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 11h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANDREWROBERT B.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.SAVANNAH B.
allthough they didnt have the size of truck I reserved a month in advance I still managed to get the move doneBEREND V.
They were great to work with. Friendly and helpful. Overall a terrific experience.TODDJ B.
Not a thingJOANNE M.
Nothing! Petro Can Broadway Uhaul is the best. Super efficient, friendly, fast checkin/checkout. Your on the road in no time. Thanks guys!!JOANNE M.
Drop off site was a gas station. 1 employee covering the entire site. I had no idea where to park. Site was not expecting my drop off. There were no signs or anything to indicate to go into the main gas station to drop off keys. Again I tried the website, but could not login to confirm drop off.Connie W.
Le client n'a pas laissé de commentaire.twanna L.
Excellent, efficient, friendly staff!GLENND C.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.JEFFREY P.
Le client n'a pas laissé de commentaire.Tichaona C.
Le client n'a pas laissé de commentaire.JERRYWILLIAM K.
Le client n'a pas laissé de commentaire.PAUL B.
I thought the express check in was enough, Boy was I wrong! First you have the most convoluted way of hooking up a trailer. The staff in tillsonburg accused me of stealing a trailer because I didn't come inside to sign.(what's the point of the express check in) then he changes the drop location to a place 30km away from the original point I picked. The website doesn't allow you to change the drop location, so i called customer service to find out its an hour hold time. All of this for a damn trailer.Kristopher B.
Le client n'a pas laissé de commentaire.Victoria F.
Great service we needed the rental right away and they provided us one immediately.JOHNJ R.
Super friendly staff & excellent service!SHEILAJEAN M.
Le client n'a pas laissé de commentaire.Toni S.
You did every thing wrong. You said we will not charge you extra milege Tilsonbourg to kitchener but you did. Your fuel oil level was under the average. Even dough customer name was wrong. tell me what you did correct?KENAN A.
the staff was awesome they were very helpful and got me on the road quickly after i messed up the reservationJonathan C.
Very friendly and fair people. I would definitely recommend this location!ANTONYJ B.
Le client n'a pas laissé de commentaire.KATHLEENDIANE P.
There was an error and I was overcharged for mileage. The owner confused the initial mileage of my truck with another truck which made my mileage much more than it actually was. I was also yelled at for prepaying for 10 $in gas which put the gas needle past where it was when I received the truck. I was then told I need to gas the truck up until the gas pump clicks off and I could only put gas in at the owners gas station. Absolutely poor customer service. I am extremely disappointed with the lack of customer service. I was left in the parking lot waiting for my reservation because the location owner was doing yoga in the office. When I requested a walk around inspection of the truck at arrival, the location owner refused because the grass next to the truck was too wet and she did not want to walk in the grass.JOSHUADAVID B.
Le client n'a pas laissé de commentaire.RICHARDF M.
The van was extremely dirty. The person came out and took the van back while I was pumping fuel into the van standing less than a foot from me without a mask. Worst service I have ever hadRobert G.
Le client n'a pas laissé de commentaire.CINDYJEAN M.
For moving day a uhaul confirmation email stating â€œguaranteed 3:30pm pick up location 80klm. from preferred and there be no truck available at all after waiting 2hrs and suggested to drive another hour away for possible pick(2hrs from home) is ridiculous!! Simply following instructions online from the beginning my 1st experience I spoke to reps in Michigan, Kansas, Hamilton, and that day my friend found truck was always avail. 30 min. from home. I got home after dark on â€œmoving dayâ€â€¦â€¦NICE !? A person needs to be able to expect the truck and what it will costâ€¦period!LAWRENCEA T.
Le client n'a pas laissé de commentaire.TARAANGELA B.
Lots of equipment.ROBERTG W.
Business owner not following covid procedures, truck was not clean upon arrival, no one at the store was wearing a maskYINGBOLEOPOLD H.
Great service. Very efficient. Was in and out with absolutely no issues. Will definitely rent here again.Christopher B.
Always great service, efficient and very helpful. I strongly recommend this locationMICHAEL M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.SEAN J.
Don't ever use your debit card when paying for your rental I just had almost 600 removed from my account with them using my debit it seems that as soon as you insert your card it keeps all your info and to top it off someone there forged my signature on the contract as I guess they realized we hadn't signed anything. Be very careful in dealing with U Haul. Extremely shadyBRIANE L.
Le client n'a pas laissé de commentaire.Roy L.
Le client n'a pas laissé de commentaire.Frank S.
Le client n'a pas laissé de commentaire.PAUL B.
amazing these guys take good care of me and do whatever it takes to help me get my work/ jobs done. Couldn't be happier.charlie C.
lower the price.FRASERG C.
Have the equipment on site. Not send your customers down the road looking for it. Don't call your customers 2 days before pick up and tell them they have to drive an extra hour to get their equipment. Last time I use this company. Cost me time and money extra because a month notice is by good enough for uhaul to have your rental where it should be. I'll pay for a mover next time rather than take the chance my whole day is getting screwed by the rental companyDaryl P.
Le client n'a pas laissé de commentaire.Scott H.
The customer service is absolutely amazing. Thanks for your expedited assistance with our rental yesterday. Much appreciated.JANET R.
Le client n'a pas laissé de commentaire.giselle T.
Le client n'a pas laissé de commentaire.KENNETHA H.
very goodABIEZERBERNARDO D.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.JOAOLUIS S.
Le client n'a pas laissé de commentaire.DONALD H.
Le client n'a pas laissé de commentaire.KIMW M.
The website is absolutely horrible. I booked online for 24 hours but recieved a phone call the next day and was told I couldn't have it for that amount of time. I was offered a smaller truck (which would not be enough) and given a different pick up location. People should not be able to click the options on your site if they are not available. I have friends and family members that have had the same issues.LAURA T.
Be more friendly and nude rude. I will not go back there again. And they are really slow. Make you waitJAMESRICHARD S.
Le client n'a pas laissé de commentaire.chris W.
Le client n'a pas laissé de commentaire.LARRYA S.
You can always improve, but no complaintsKENNETHC S.
Confirmation email was a bit confusing. I ordered a 20 ft truck. The confirmation said that one wasn't available at the location I physically went to and was told that i had reserved. I called uhaul to see what was going on. I was told the truck was taken so booked another 20 ft in another city. A day or so before moving day I was contacted by uhaul because I had two trucks booked. The gentleman was very helpful and straighten things out.JAMESR C.
Le client n'a pas laissé de commentaire.Lyndon C.
Le client n'a pas laissé de commentaire.JOANNE M.
We were charged 107 and when we returned the van were told it was only a hold but it is still on my account as 107 instead of what my invoice says which is about 92FREDRICK W.
Service is always excellent. They go the extra mile to see that your rental works outJohn T.
they have done a great job ,RICHARDL D.
Le client n'a pas laissé de commentaire.Carl H.
The vehicle needs new tires. Not safe.ROBERTW B.
Le client n'a pas laissé de commentaire.TERRYS W.
The truck was not cleaned of ice and snow, wasted too much time of warming it before leaving. The lady was not friendly, her service was slow and unpleasent. I will go to another station next time.ISTVAN C.
Le client n'a pas laissé de commentaire.MITCHELLPIERCE S.
Send email reciept when asked. Charged me for gas without actually replacing the gas, overcharged? 30 min late releasing the truck to me, we had a scheduled time to use the elevator at the destination. This all seemed to be an inconvenience to the people in charge, made me wait over and over while serving walk in people instead of finishing up with me. Lacking priority.PAULW W.
very professional friendly servicePAULINEA K.
Le client n'a pas laissé de commentaire.Kevin K.
Make sure that you do not call and say you do not have what the customer ordered. Go out of your way to help the customer by going above and beyond like Brenda from the Horvath location did for us. She called your location and made sure we were taken care of even though her location received no commission for the rental. That is what true customer service is about. Thank you Brenda!!!Brian D.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.NARVEL B.
Truck had a leak in the "Mom's attic . Some water damage on our belongings more concerned on where I filled up the gasPHILIP D.
Le client n'a pas laissé de commentaire.BERNHARD P.
Le client n'a pas laissé de commentaire.SEANDAVID S.
Le client n'a pas laissé de commentaire.narvel B.
the person was rude and disrespectful on his comments "I better pull it (the trailer) by hand or is going to take you an hour to park it", then he asked me to dismount it and he refused to help, completely the opposite experience vs when I picked up in Ajax.Edmundo H.
Le client n'a pas laissé de commentaire.melbin C.
Despite being in a gas station. The workers were very attentive and helpful and got me on my way as quickly as they could.CATLINCROCKETT H.
Excellent serviceMark O.
Make sure if your going to rent to people that you another person to take care of the gas station ..so your customers will be left waiting and standing aroundCHRISTYMARIE O.
Le client n'a pas laissé de commentaire.JOSEPHPATRICK G C.
Le client n'a pas laissé de commentaire.Wesley C.
Le client n'a pas laissé de commentaire.ATHLONEA W.
Le client n'a pas laissé de commentaire.John M.
The only drawback is that it's a gas station/convenience store and you may have to wait for other customers.Daniel K.
Quick service. Attendant made sure everything was a ok perfect before I left.BERNHARD P.
Le client n'a pas laissé de commentaire.JOANNEE M.
Introduce No touch card readers. Per COVIDJohn T.
Le client n'a pas laissé de commentaire.JUSTINMARSHAL M.
Le client n'a pas laissé de commentaire.ELIZABETHHELEN K.
The CSR was very nice and was helpful with my rental.KIRKH L.
Le client n'a pas laissé de commentaire.JAMIERONALD L.
The owner â€œmanâ€ unsure if his name kept referring to my partner as â€œHey Broâ€. He told him he didn't need him anymore after my partner refilled with gas. Then my partner left. The owner then proceeded to charge my credit card with an additional 23 for gas which was not needed as well. When I called him he told me to call uhaul to deal with it! Was completly unprofessional. Which should have been an 80 rental for a uhaul in town tillsonburg then ended up costing so much more because I had to get an vehicle from out of town and bring it to town and drop off here! I was so upset and frustratedLisa R.