There was an error and I was overcharged for mileage. The owner confused the initial mileage of my truck with another truck which made my mileage much more than it actually was. I was also yelled at for prepaying for 10 $in gas which put the gas needle past where it was when I received the truck. I was then told I need to gas the truck up until the gas pump clicks off and I could only put gas in at the owners gas station. Absolutely poor customer service. I am extremely disappointed with the lack of customer service. I was left in the parking lot waiting for my reservation because the location owner was doing yoga in the office. When I requested a walk around inspection of the truck at arrival, the location owner refused because the grass next to the truck was too wet and she did not want to walk in the grass.JOSHUADAVID B.
Moving Truck Rental in Tillsonburg, ON at Petro Canada
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tillsonburg, ON N4G3S8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 11h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Tillsonburg, ON N4G3S8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The van was extremely dirty. The person came out and took the van back while I was pumping fuel into the van standing less than a foot from me without a mask. Worst service I have ever hadRobert G.
For moving day a uhaul confirmation email stating â€œguaranteed 3:30pm pick up location 80klm. from preferred and there be no truck available at all after waiting 2hrs and suggested to drive another hour away for possible pick(2hrs from home) is ridiculous!! Simply following instructions online from the beginning my 1st experience I spoke to reps in Michigan, Kansas, Hamilton, and that day my friend found truck was always avail. 30 min. from home. I got home after dark on â€œmoving dayâ€â€¦â€¦NICE !? A person needs to be able to expect the truck and what it will costâ€¦period!LAWRENCEA T.
Lots of equipment.ROBERTG W.
Business owner not following covid procedures, truck was not clean upon arrival, no one at the store was wearing a maskYINGBOLEOPOLD H.
Great service. Very efficient. Was in and out with absolutely no issues. Will definitely rent here again.Christopher B.
Always great service, efficient and very helpful. I strongly recommend this locationMICHAEL M.
Don't ever use your debit card when paying for your rental I just had almost 600 removed from my account with them using my debit it seems that as soon as you insert your card it keeps all your info and to top it off someone there forged my signature on the contract as I guess they realized we hadn't signed anything. Be very careful in dealing with U Haul. Extremely shadyBRIANE L.
amazing these guys take good care of me and do whatever it takes to help me get my work/ jobs done. Couldn't be happier.charlie C.
lower the price.FRASERG C.
Have the equipment on site. Not send your customers down the road looking for it. Don't call your customers 2 days before pick up and tell them they have to drive an extra hour to get their equipment. Last time I use this company. Cost me time and money extra because a month notice is by good enough for uhaul to have your rental where it should be. I'll pay for a mover next time rather than take the chance my whole day is getting screwed by the rental companyDaryl P.
The customer service is absolutely amazing. Thanks for your expedited assistance with our rental yesterday. Much appreciated.JANET R.
very goodABIEZERBERNARDO D.
The website is absolutely horrible. I booked online for 24 hours but recieved a phone call the next day and was told I couldn't have it for that amount of time. I was offered a smaller truck (which would not be enough) and given a different pick up location. People should not be able to click the options on your site if they are not available. I have friends and family members that have had the same issues.LAURA T.
Be more friendly and nude rude. I will not go back there again. And they are really slow. Make you waitJAMESRICHARD S.
You can always improve, but no complaintsKENNETHC S.
Confirmation email was a bit confusing. I ordered a 20 ft truck. The confirmation said that one wasn't available at the location I physically went to and was told that i had reserved. I called uhaul to see what was going on. I was told the truck was taken so booked another 20 ft in another city. A day or so before moving day I was contacted by uhaul because I had two trucks booked. The gentleman was very helpful and straighten things out.JAMESR C.
We were charged 107 and when we returned the van were told it was only a hold but it is still on my account as 107 instead of what my invoice says which is about 92FREDRICK W.
Service is always excellent. They go the extra mile to see that your rental works outJohn T.
they have done a great job ,RICHARDL D.
The vehicle needs new tires. Not safe.ROBERTW B.
The truck was not cleaned of ice and snow, wasted too much time of warming it before leaving. The lady was not friendly, her service was slow and unpleasent. I will go to another station next time.ISTVAN C.
Send email reciept when asked. Charged me for gas without actually replacing the gas, overcharged? 30 min late releasing the truck to me, we had a scheduled time to use the elevator at the destination. This all seemed to be an inconvenience to the people in charge, made me wait over and over while serving walk in people instead of finishing up with me. Lacking priority.PAULW W.
very professional friendly servicePAULINEA K.
Make sure that you do not call and say you do not have what the customer ordered. Go out of your way to help the customer by going above and beyond like Brenda from the Horvath location did for us. She called your location and made sure we were taken care of even though her location received no commission for the rental. That is what true customer service is about. Thank you Brenda!!!Brian D.