Customer Reviews for Plainfield Amoco
(U-Haul Neighborhood Dealer)

Évaluation :

1

Ordered moving covers(12) never received and was charged for it

Évaluation :

5

There was an issue processing the drop off a one-way rental. The Uhaul app did not reflect the correct time/date I dropped the truck off. Omar verified everything and took care of things on his end in order to get close the account. I appreciate your professionalism!

Évaluation :

4

You need more signs in the parking lot to indicate where uhaul equipment should be parked

Évaluation :

2

The system was not functioning well and the workers did not know how to help me with my U-Haul reservation.

Évaluation :

4

None of the trucks at this location gave a lift gate nor a ramp

Évaluation :

3

The location gave me the truck with little past half tank of gas when I asked if I would be charged for gas if I fill it with the same when I return it he told me no your good but it took all my deposit for gas fill up. He also said I could change reservation if needed so when I called to extend for 30 mins location was closed and I got charged so I messaged uhaul customer service the lady was kind and told I would be charged for another day and so now I'm waiting to see if I'm going to get my full refund back.

Évaluation :

1

Picked it up didn't give a recipient. Opted out of the safe coverage charged me for it anyway without knowing. Where I dropped it off no recipient again and didn't check it in till hours after dropped off so was charged another day fee us safe move. Have rented 3 uhauls in the last month and this is the worst experience yet!!

Évaluation :

4

Omar the csr was extremely helpful.........when I reserved the truck with Sara at an actual U-Haul location they didn't explain that I would have to do everything online literally. So Omar the csr helped me and I was extremely grateful for that help...

Évaluation :

1

I was charged double for my rental by the merchant. He didn't know I took a photo of the gas hand and Odometer.

Évaluation :

2

Uneducated about the U-Haul computer system. Waited over an hour trying to pick up truck that I had reserved. They need more than 1 person, because it's a gas station and they don't have time to stop what they're doing to wait on U-Haul customers.

Évaluation :

1

It took over an hour to pick up the truck. The app didn't work. I used the website on my phone, and when I got to the key step the vendor a) couldn't figure out how to get me the key without starting the process order on his side and b) spent more time handling other things than addressing my pickup. The truck's odometer had a different mileage than the website showed, and I couldn't change the mileage or fuel level without getting an error. The whole process was a hot mess. I won't be using U-Haul other than at a corporate location ever again.