Évaluations des clients Pony Express Mail Station

Great service Will defiantly recommend

For automated pickups, there should be reminders that if you don't pick up the truck by a certain time, the reservation expires. I was 4 hours late but I still came. I was lucky to be able to make another reservation on the spot. The clerk was SUPER helpful and courteous. Fantastic job overall.

It was our second time renting a U-Haul truck to move; moving is a very overwhelming experience but coming to this location was the right choice, our experience was flawless, we are extremely grateful for how straightforward and clear the process was and for the outstanding customer service! Will absolutely recommend and return in case the need arises. THANK YOU Mr. John for your help!

Fantastic experience and nearly seamless!

This location was fine except for the fact that I couldn't find the key drop off area which was frustrating. My prior reservation that I had before being changed to this one was horrible. I booked a U-Haul for truck share self serve that, I came to find out later, didn't do truck share, and then had to wait 30 minutes on hold to figure out what was going on. Then I had to swap reservations to a new truck at the lake view location putting me an hour and a half behind schedule.

Good service

Not a thing! Thanks

Great location. Best agent ever!

Nothing

John was great, helpful & very accommodating, thank you!

It was fast and very professional! Thanks

The truck was filthy on the outside and smelled bad of smoke on the inside. That being said, it did the job

Every time at this location my experience is nothing but excellence 👍👍 Thank you 🙏

The truck's right inside dual was completely shredded. The roadside assistance never gave us an update until after the tire was replaced and it was too late. The mechanic that came was super. The worker at Pony Express was also very helpful. No one ever answered the 800 number.

Very helpful staff. Van worked just as we expected

Dropped off after hours. Location was very tidy, but most of the parking spots are small and I couldn't find indications/signs of where larger trucks should be parked.

Combination could not fit in key box. Online check-in and check-out not easy. Truck needs cleaning

Wasted 20 minutes at the start because the truck was not near the store and someone else with an attendee delivery reservation was ahead of me. Only reason I found the truck was I walked around back, a block away, while waiting for the store to reopen. On return the 15 minute process on line to drop off kept erroring on uhaul's server resulting in starting the process over twice. I feel like I could have done a similar truck elsewhere with far less friction. How to fix for the next customer? Easy: use the app yourselves for attended delivery and return, stores won't tolerate it either. At a minimum let the stores describe where to go to find the vehicle and ensure the supplies ordered are in the vehicle as promised. Wasted time was the impression I got of uhaul.

Excellent service! Thank you!

Things were great the van was new my wife liked the seats on a 10 hour drive.

The UHaul was not very clean upon picking it up. There were cobwebs on the mirrors, mud caked on the wheels and side of truck. The drop off was very confusing and not explained ahead of time. I was told to drop the key in the key drop and I did but then followed check-in procedures on my phone which then required me to send photos of the UHaul's odometer which had already been locked up and key returned.

Friendly service at a reasonable price.

Was a pleasure, been here before and was taken really good care of and great service.

The location of the vehicle wasn't in the location the app stated but it was manageable.

Very nice attendant at time of check in. Convenient location for pick up, drop off and fill up.

Pick up was fast and convenient and the drop off process was smooth and quick, as well. Easy to find location and great service!

Excellent, very fast, clean and easy service.

Nothing! The owner was fantastic and a very stressful situation for me was the move itself and the owner of the uhaul company was very helpful. Thanks

Nothing very professional

I've rented from the owners twice now and they're fantastic and very friendly/ helpful! Don't hesitate to rent from them as they give great service!

No improvements needed. Good service and equipment.

Great customer service!

Rented a 20' truck. It was in good condition and easy to drive. John from Pony Express Mail Station provided excellent service and was a pleasure to speak to. He made sure the whole rental process was comfortable, easy and quick.

Well I did my reservation online to pick up a truck in Tustin in Camino Real, when I did my online check in on Saturday June 28 I found out that my pick up location was changed as well as the truck size, to be picked up in Lake Forest location, I called UHAUL and they told me that my local location won't have a truck for me even I submit my reservation online and ahead, but the lady in csr was trying to help, as I told her I won't be able to get in the Lake Forest location on time as she told me to change my pick up as Mobile pick up, that will be ok to get there after hour to pick up my truck, but didn't happen, I arrived there at 8:00PM open an email from uhaul click the link and find out that my reservation was canceled, called uhaul was waiting for over an hour and got hang up, called back and wait for almost an hour again and finally some one answered

John is the King!

John and his wife are the greatest Uhaul Representatives I have met. They go above and beyond for you and your needs with full explanation about your order. Fastest time in and out too.

Do the same thing.

Friendly service. We will use this location for all future U-Haul needs.

Everything was excellent!

John and Christina are always there to help!

We received excellent customer service!!!!

John and Christina are always fantastic. I'd go out of my way to give them my business.

Tony is a great guy and a pleasure to do business with! Van was clean!

Great local place. Everything worked out very well for my rental. Great app to check in and check out. Thank you!!

Staff were very knowledgeable unlike the other U-Haul offices that I spoke to previously who were not very smart and kept passing me on to another person . John and Cristina were very professional but nice and helpful and knew the business and very informative. Thanks

Very Good. I would like to appreciate service and good advice given by on duty person. Thank you very much for all.

Friendly service and staff. Would recommend this location highly.

Super easy to rent, I got exactly what I wanted. Super friendly staff too!

Excellent experience. Friendly fast service. Truck was there for reservation and all details were explained thoroughly. Highly recommend!

Service from location representatives was exceptional..I will go there again

Really nice staff. I accidentally turned the key in before I did the mobile return and messed it all up. I wish they were open normal business hours on Sunday's too so we could've received assistance.

A bottle of water...everything they do is excellent

Excellent service.