Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)

2 139 évaluations

244 S Randall Rd   Elgin, IL 60123
(Otter Creek Shopping Center on Randall Rd South of Rte 20)

(847) 468-6182

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 7/23/2024: 1h00 pm à 5h00 pm
  • 9/6/2024: Fermé
  • 9/7/2024: Fermé
  • 9/8/2024: Fermé
  • 9/9/2024: 12h00 pm à 5h00 pm

Afficher toutes les heures

Services dans cet établissement :

Pour nous contacter

(847) 468-6182

244 S Randall Rd
Elgin, IL 60123
(Otter Creek Shopping Center on Randall Rd South of Rte 20)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.
Heures d'ouverture spéciales
  • 7/23/2024: 1h00 pm à 5h00 pm
  • 9/6/2024: Fermé
  • 9/7/2024: Fermé
  • 9/8/2024: Fermé
  • 9/9/2024: 12h00 pm à 5h00 pm

Afficher toutes les heures

  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin I 
Évaluation :
5

The truck was clean. The AC was wonderful! The agent was pleasant.

Ronald H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIRISH O 
Évaluation :
5

Keep as is. Like the process

Stano D 
Évaluation :
5

Service was great!

Richard T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C 
Évaluation :
5

Very Satisfied!

Ever S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V 
Évaluation :
2

Not friendly. This location has done things so different than other location like take picture of my face, take picture of my id front and back. Im not even 100 % sure if thats even legal.

Junus O 
Évaluation :
5

N/a

Kristen O 
Évaluation :
5

Picked up using my phone. It was quick and easy.

Brandon J 
Évaluation :
5

We have rented from this location in the past and have always been pleased with the equipment and service. Very easy and friendly to do business with.

Brian S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmin A 
Évaluation :
5

The individual here was excellent, he was knowledgeable and efficient. I was in the truck in minutes! Great location great service.

BRYAN D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G 
Évaluation :
5

Nothing. Excellent!!!!

STEVEN D 
Évaluation :
2

Owner/Operator very unfriendly; almost rude. Office is a mess.I used him only because he is a small business. No more. I'll go to big operators. He should shape up or ship out.

GILL A 
Évaluation :
1

Customer service was really bad very slow and rude

ANGEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVRY G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott S 
Évaluation :
2

Postmart is a small business, with stuff piled everywhere - no organization, doesn't seem clean. You have to walk out to the truck through the back - through even more mess in the office area. The gentleman that was there was very grumpy, but that could be a cultural thing. It was difficult to follow what he was saying, so I didn't catch that I needed to take pictures and do something on my phone prior to leaving the pick up site. Luckily, I did take the pictures and was able to online chat with someone who was very helpful and uploaded the pictures for me. I originally had my reservation at Triton Storage, but was called the day prior that my pickup was changed to the place I purposely didn't select. If this happens again, I will request any place but Postmart.

Ute G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD L 
Évaluation :
1

Owner was very lack luster and had poor customer service. He charged my card twice for the same payment and I haven't received a refund.

Karen R 
Évaluation :
3

The rep was extremely rude, I haven't moved over 20 years, and it was stressful. The self service wasn't working and he just wasn't pleasant at all. The movers hired through UHaul were not movers they damaged all my furniture and lost an important piece to my bedroom set. Very disappointed and will never recommend uhaul again.

DAVID C 
Évaluation :
4

wait times was a little long. Overall good experience

Denise B 
Évaluation :
3

Not a thing. The owner is knowledgeable and friendly.

Michael A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R 
Évaluation :
5

Have used this location many times and have never had an issue. Highly recommended

Ralph M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR C 
Évaluation :
3

Most importantly is a clean, available truck and both of those expectations were met.

keric k 
Évaluation :
5

Easy check in and return of vehicle and cost of rental was extremely fair. Very good experience overall.

Kristin R 
Évaluation :
2

More or less charged for a 2 day rental while having it for 28 hours, so not likely to use it again!

STEVE L 
Évaluation :
2

Gentlemen who helped me was not friendly

Paul B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Y 
Évaluation :
1

The rental pick up location is a dump. The guy could not even rent the trailer to me as he said the computer was not working. He took photos of me as if I was a criminal and going to steal the trailer. Very unpleasant experience. It took over an hour to get out of the place.

Steven B 
Évaluation :
4

I had to use the mobile pickup and the application was horrible. I arrived at 3pm, the truck was there, and it took 1,5 hours and multiple calls to finally get the truck. One problem that was unforeseeable was that my account had a hold on it as it was tied to someone else not paying in another state for their rental - the person on the phone who helped me cleared it but could not explain how it happened. I had just rented a truck 2 weeks earlier with no issues. But the biggest problem was that the application did not work on my android phone and had no link to start the truck pickup process. Finally my wife downloaded the app on her iphone and we were able to go through the mobile process and get the key to the truck. My feedback would be to fix the app so it works on android phones.

Dale R 
Évaluation :
5

Absolutely perfect. He is helpful. Efficient. Loved it

MARK W 
Évaluation :
2

Teach the staff better customer service skills

Steven D 
Évaluation :
4

I think it would have been good for him to go over the truck's features and how they work.

Susan E 
Évaluation :
4

This place took my 20' truck after my chosen location wouldn't because they already had 2 trucks there. So the place located at 96 N La Fox South Elgin , IL should be banned from doing Uhaul business. They had no zero concern or respect about my time or what I set up from the beginning.

Richard P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K 
Évaluation :
5

Absolutely nothing to improve on. Everything was seamless and customer service was excellent!

Nikki C 
Évaluation :
5

Very friendly! Excellent customer service

Donald R 
Évaluation :
5

Is only place I go for my U-Haul needs. Same gentleman is there and helps me everytime I'm there. Always a pleasant experience.

Jason L 
Évaluation :
3

There should be directions in the app to return the truck to the back of the building and that the keys should be dropped off at the back of the building as well.

Robert G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C 
Évaluation :
5

Manager on site was great - very helpful.

Michael Z 
Évaluation :
1

Fire RAJ he is just over all trash LOVES to argue with his customers I've NEVER came across such a disrespectful individual, almost worth a few nights in jail to text him a lesson,his type of behavior SHOULD NOT BE TOLERATED BY ANY ONE.the business runs because of customers,but he feels otherwise.i would NEVER recommend this place none should have an individual insult you and scream at the customers especially when being polite and respectful.I really hope you guys take disciplinary actions to take care of RAJ person like him shouldn't even be among humanity,all mybyears of life I've never bin treated the way RAJ treated me for NO REASONS,I will never use him agin or ANY of my business partners and we use ALOT of rental trucks.please help the next customer and take some sort of action.thank you in advance (feel free to contact me for further assistance)

emmanuel r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY O 
Évaluation :
5

Keep your trucks clean, very disgusting super dirty

REINET G 
Évaluation :
5

Outstanding service. Gentleman helped me attach auto carrier to my truck; patiently explained all steps; quick to check me out and at return. Fortement recommandé!

Mark M 
Évaluation :
5

Rien

Jonathan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M 
Évaluation :
3

Checking app system failed employee/franchisee seemed to tolerate it well but was also frustrated . Gail needs to get better organized and tech system upgrades so things aren't crashing all the time.

Julie G 
Évaluation :
2

Man was very nice and helpful but the place looked horribly rundown and was freezing inside. Needs to put some effort into how the place looks.

Anthony T 
Évaluation :
5

Location was ideal for pickup and drop off. Customer service was very helpful in the process as well! Thanks Postmart!

Kevin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bogdan J 
Évaluation :
1

Get rid of the application, it sucks!

PEDRO R 
Évaluation :
5

Raja was the best.

Stephen R 
Évaluation :
5

overall everything went well until the drop off and using the automated system on my phone. i continued to log in and return the truck but it wouldn't give me the location i rented from as an option. it took several times of logging off and back on until the option of track my location came up and then it went smooth. was there for aprox 45 min trying to return the truck

ROBERT F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin L 
Évaluation :
5

Nothing, just keep doing what you're doing.

Scott R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIPUL P 
Évaluation :
5

This place is my go to! The gentleman here is a very kind man.

Nikki C 
Évaluation :
3

Clean up the inside of the store.

SAMUEL D 
Évaluation :
5

The 6'x12' trailers should have a tongue jack.

Brian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gediminas V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe K 
Évaluation :
5

Merci!

BIJAN M 
Évaluation :
1

Owner was a combative a$$hole.. Absolutely no people skills and could NOT have a reasonable conversation about an up charge for unfolded blankets that was NEVER communicated to me anywhere along the line… Love UHaul and gave used different trucks and trailers MANY times.. Would NEVER use UHaul again if I have to deal with the a$$hole at Postnet!!

ROBERT D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B 
Évaluation :
5

Very easy procedures. Excellent service by owner.

Dale G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ken K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZARRUH A 
Évaluation :
3

The customer service was terrible. Have terrible communication skills. Late problem came up need to extend truck. Cause the movers showed up late. Called back to extend. The owner said he was going to call the Police. Just unbelievable service. So I called U-Haul 800 number they apologized and extended another day. Just terrible experience. Never had this issue in all my years or renting. Totally unprofessional in every way. I told U-Haul 800 everything. But they resolved all in 5 mins. Thanks for U-Haul 800 only. There was more unprofessional dialogue. Unbelievable.

WILLIAM S 
Évaluation :
5

Nothing against the location. Review process took long. Was waiting for 20+ minutes while an agent was verifying my information.

PHILIP C 
Évaluation :
5

Clean, in good condition, fun to drive!

ALEXIS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita R 
Évaluation :
4

Rental procedure went smoothly. Equipment in very good condition. Proprietor was very helpful. I would not hesitate to use this location to rent in the future.

Dale S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL T 
Évaluation :
5

The rental went smoothly. From time I stepped into office until I drove away was 15 minutes. (I was first in line) Drop-off went even faster. The proprietor was pleasant and helpful getting me checked in. (I'm a senior and needed help doing the check-in with my phone) Affordable rental rate. Equipment in good condition. I was pleased with the rental experience.

Dale S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRES M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe E 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bradley C 
Non les évaluations ont été soumises pour cet établissement.

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