Évaluations des clients PS Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de PS Mini Storage

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Jeffrey H. le

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Wasn’t open when it said it would be; dropped off and left.

Mary C. le

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Le client n'a pas laissé de commentaire.

Yesenia V. le

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Thank you

Ursula B. le

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Le client n'a pas laissé de commentaire.

Paul O. le

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Le client n'a pas laissé de commentaire.

Dylan F. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Approval after sending drivers license and pictures could be a bit more responsive.

Ricky M. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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Le client n'a pas laissé de commentaire.

Jon-paul P. le

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Customer service was awful

Heidi S. le

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The location is fine but I was charged an extra day because, through no fault of my own I could not upload photos when I was dropping off. I have emailed UHaul and tried calling but have not gotten any response at all.

Noble R. le

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Le client n'a pas laissé de commentaire.

joshua P. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

JEAN M. le

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Takes the time to actually help know what size & needs are that really matters & creates return customers.

Thomas S. le

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The truck leaks. Got my stuff wet. Probably should do. Better job of maintaining

James D. le

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Le client n'a pas laissé de commentaire.

karon H. le

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It was difficult to find. The address was not correct on the contract. After hours drop off was hard to find a parking spot for a 20 ft truck! The address is NOT 854 Hedgesville Rd its actually Rte9 Rock Cliff.

John C. le

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The site is listed as having store hours and in store check in. This is not available. Instead, we were required to use mobile pick up. Luckily, we had brought a device that allowed us to do this. If we had not had reception, we would not have been able to pick up our uhaul, which was not advertised. Furthermore, the mobile process took over 45 minutes. Our in store check in process normally takes 3 minutes. When we finally got the uhaul, the moving equipment we had ordered and paid for, such as furniture pads, was not available.

Mirita D. le

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Please provide a trailer jack like the one you show in your how to hook up a trailer video. Thank you

Lewis H. le

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No one at site. Storage units. Called number listed and told to just unhook and leave outside of gate.

Cynthia A. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Nobody was there when I went to pick up the uhaul. It took me close to an hour and talking to 4 different people at uhaul customer service before I was able to get the code for the key. I returned the uhaul 10 minuted before my 24 hrs were up, nobody at this location again, so key was put in drop box. When I received my online confirmation receipt I was overcharged due to this location saying the uhaul was returned late, which it was not. I called uhaul customer service, the lady wasn't very nice and ended up hanging up on me. I still have not got this issue resolved. I will never use uhaul again!!

Anthony D. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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Actually alert the owner that someone is supposed to pick up a truck and actually open on time so that no one else accidentally gets stuck behind the gate. Also check the back before renting it out so that no previous items are left there.

roberto M. le

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better location on the maps so people don't get lost looking for this drop off location also would be nice if you guys open a customer center at this location so people know where to go, i got lost for more than 45 minutes under rain trying to find the place because the address on the maps is wrong.

Connie B. le

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Le client n'a pas laissé de commentaire.

Carl J. le

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I had to keep the truck for an additional 24 hours and was aware that I would be charged $40 for the additional day. However, after calling the dropoff location to ask where they were as it was not evident from the road (poor signage) and if they would inspect the truck upon my arrival, they said to "just drop the key in the orange box and we'll check it in later". I was there prior to the 2:00 deadline for the first extension, however, they did not log the truck in as "arrived" until 4:21 PM, over 2 hours later, and charged me $40 for the additional rental day and $28 for the Safe Driving insurance. I request these charges be refunded to me promptly.

Jennifer E. le

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U-Haul did not send pickup email on-time so we had to wait for them to open (late) so we were almost an hour late getting the truck. It had NOT been cleaned out prior to us picking up - there were screws and nails in the box we had to clean out before putting furniture in it. Upon returning the vehicle, I checked my account to find I have been charged TWICE. I left a note with the key at the return. This needs to be returned ASAP to my account. So far ZERO response from U-Haul or this location.