I was there during posted business hours to drop off. No one there. I called the number, left messages, and didn't receive call back. Called corp telling them I was on tight schedule and had to leave. Told them I would take key and someone could come to my house to get it. Was told that would cost me 150 $. I upheld my end of rental contract and was the victim, yet they tried to put the wrong doing on me. At no time did they say we were wrong - what can we do to help. Terrible customer service. I'm considering taking them to small claims court as I had to completely change my plans to double back and search for a lock box. Suggested they refund me some money and they basically laughed. Will never use them again and will try and tell everyone never to use uhaul.REVERDY O.
Trailer Rental & Towing in Martinsburg, WV at PS Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Martinsburg, WV 25401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 5h pm
- Mar : 11h am à 5h pm
- Mer - ven : 9h am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 4/22/2021 - 4/30/2021: Fermé
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Martinsburg, WV 25401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 1 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Never met the owners or staff. Had to call to find out where to put the key. Gentlemen who answered the phone was very nice and helpful!LISA K.
Have a phone at this location when closed to talk to a personCHARLES D.
Wasn't open when it said it would be; dropped off and left.Jeffrey H.
Thank youYesenia V.
Approval after sending drivers license and pictures could be a bit more responsive.Charles W.
Customer service was awfulJon-paul P.
The location is fine but I was charged an extra day because, through no fault of my own I could not upload photos when I was dropping off. I have emailed UHaul and tried calling but have not gotten any response at all.Heidi S.
Takes the time to actually help know what size & needs are that really matters & creates return customers.JEAN M.
The truck leaks. Got my stuff wet. Probably should do. Better job of maintainingThomas S.
It was difficult to find. The address was not correct on the contract. After hours drop off was hard to find a parking spot for a 20 ft truck! The address is NOT 854 Hedgesville Rd its actually Rte9 Rock Cliff.karon H.
The site is listed as having store hours and in store check in. This is not available. Instead, we were required to use mobile pick up. Luckily, we had brought a device that allowed us to do this. If we had not had reception, we would not have been able to pick up our uhaul, which was not advertised. Furthermore, the mobile process took over 45 minutes. Our in store check in process normally takes 3 minutes. When we finally got the uhaul, the moving equipment we had ordered and paid for, such as furniture pads, was not available.John C.
Please provide a trailer jack like the one you show in your how to hook up a trailer video. Thank youMirita D.
No one at site. Storage units. Called number listed and told to just unhook and leave outside of gate.Lewis H.
Nobody was there when I went to pick up the uhaul. It took me close to an hour and talking to 4 different people at uhaul customer service before I was able to get the code for the key. I returned the uhaul 10 minuted before my 24 hrs were up, nobody at this location again, so key was put in drop box. When I received my online confirmation receipt I was overcharged due to this location saying the uhaul was returned late, which it was not. I called uhaul customer service, the lady wasn't very nice and ended up hanging up on me. I still have not got this issue resolved. I will never use uhaul again!!Sarah S.
Actually alert the owner that someone is supposed to pick up a truck and actually open on time so that no one else accidentally gets stuck behind the gate. Also check the back before renting it out so that no previous items are left there.Jonathan S.
U-Haul did not send pickup email on-time so we had to wait for them to open (late) so we were almost an hour late getting the truck. It had NOT been cleaned out prior to us picking up - there were screws and nails in the box we had to clean out before putting furniture in it. Upon returning the vehicle, I checked my account to find I have been charged TWICE. I left a note with the key at the return. This needs to be returned ASAP to my account. So far ZERO response from U-Haul or this location.Jennifer E.
Wouldn't go anywhere else. Troy was a blessing for All that he had did with me. I can't wait to rent another one from his location. Best sevice far beyond the other Uhaul dealers in the areaDonna B.
When trying to return equipment the secured gate was malfunctioned. Was unable to drop off at facility. Called uhaul and was directed to different location. Equipment was not checked in until three days later and I'm still disputing the over charge to my cc. Plan to have security camera records from storage facility and recorded phone conversation with uhaul submitted to cc company.John G.
Great customer service...truck was clean..nothing to improve upon.Tina C.
Were not open at the time they stated. Called and the person who answered was extremely rude.JONATHAN C.
Sign on gate said office hours began at 8am, but no ending time posted. Gave a phone number - I called, and left a message at 11AM, when I arrived. I tried calling that number several other times, only to get a machine. There was a key/contract drop box. I filled in the gas, and wrote a note with the contract that I had scheduled this drop-off at this location to be completed by noon, and dropped off the truck outside the gated compound. Arriving at 11AM one would think that someone should be available. I left my cell number, as well, with the key. No one called me. I drove by the next morning and the truck was still outside the gate. 24 hours after the drop-off did my contract finally get closed out.THOMAS T.
I have used Uhaul a few times in the past and I find it the best way to go compared to other rental companies. I have never had a bad experience with U haul..Iris K.
The owner was very accommodating. My scheduled time for pickup was 2 hours later than I needed it and he was able to get it to me earlier. He had the dolly and blankets already in the truck and very quickly checked me in and out.Cynthia A.
move went well , no problemschris A.