I was there during posted business hours to drop off. No one there. I called the number, left messages, and didn't receive call back. Called corp telling them I was on tight schedule and had to leave. Told them I would take key and someone could come to my house to get it. Was told that would cost me 150 $. I upheld my end of rental contract and was the victim, yet they tried to put the wrong doing on me. At no time did they say we were wrong - what can we do to help. Terrible customer service. I'm considering taking them to small claims court as I had to completely change my plans to double back and search for a lock box. Suggested they refund me some money and they basically laughed. Will never use them again and will try and tell everyone never to use uhaul.REVERDY O.
PS Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.James S.
Never met the owners or staff. Had to call to find out where to put the key. Gentlemen who answered the phone was very nice and helpful!LISA K.
Le client n'a pas laissé de commentaire.Marquia M.
Have a phone at this location when closed to talk to a personCHARLES D.
Wasn't open when it said it would be; dropped off and left.Jeffrey H.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Ursula B.
Le client n'a pas laissé de commentaire.Paul O.
Le client n'a pas laissé de commentaire.Dylan F.
Le client n'a pas laissé de commentaire.John C.
Approval after sending drivers license and pictures could be a bit more responsive.Charles W.
Le client n'a pas laissé de commentaire.Ricky M.
Le client n'a pas laissé de commentaire.Mike R.
Customer service was awfulJon-paul P.
The location is fine but I was charged an extra day because, through no fault of my own I could not upload photos when I was dropping off. I have emailed UHaul and tried calling but have not gotten any response at all.Heidi S.
Le client n'a pas laissé de commentaire.Noble R.
Le client n'a pas laissé de commentaire.joshua P.
Le client n'a pas laissé de commentaire.Joe C.
Takes the time to actually help know what size & needs are that really matters & creates return customers.JEAN M.
The truck leaks. Got my stuff wet. Probably should do. Better job of maintainingThomas S.
Le client n'a pas laissé de commentaire.James D.
It was difficult to find. The address was not correct on the contract. After hours drop off was hard to find a parking spot for a 20 ft truck! The address is NOT 854 Hedgesville Rd its actually Rte9 Rock Cliff.karon H.
The site is listed as having store hours and in store check in. This is not available. Instead, we were required to use mobile pick up. Luckily, we had brought a device that allowed us to do this. If we had not had reception, we would not have been able to pick up our uhaul, which was not advertised. Furthermore, the mobile process took over 45 minutes. Our in store check in process normally takes 3 minutes. When we finally got the uhaul, the moving equipment we had ordered and paid for, such as furniture pads, was not available.John C.
Please provide a trailer jack like the one you show in your how to hook up a trailer video. MerciMirita D.
No one at site. Storage units. Called number listed and told to just unhook and leave outside of gate.Lewis H.
Le client n'a pas laissé de commentaire.Cynthia A.
Nobody was there when I went to pick up the uhaul. It took me close to an hour and talking to 4 different people at uhaul customer service before I was able to get the code for the key. I returned the uhaul 10 minuted before my 24 hrs were up, nobody at this location again, so key was put in drop box. When I received my online confirmation receipt I was overcharged due to this location saying the uhaul was returned late, which it was not. I called uhaul customer service, the lady wasn't very nice and ended up hanging up on me. I still have not got this issue resolved. I will never use uhaul again!!Sarah S.
Le client n'a pas laissé de commentaire.Anthony D.
Actually alert the owner that someone is supposed to pick up a truck and actually open on time so that no one else accidentally gets stuck behind the gate. Also check the back before renting it out so that no previous items are left there.Jonathan S.
better location on the maps so people don't get lost looking for this drop off location also would be nice if you guys open a customer center at this location so people know where to go, i got lost for more than 45 minutes under rain trying to find the place because the address on the maps is wrong.roberto M.
Le client n'a pas laissé de commentaire.Connie B.
I had to keep the truck for an additional 24 hours and was aware that I would be charged 40 $for the additional day. However, after calling the dropoff location to ask where they were as it was not evident from the road (poor signage) and if they would inspect the truck upon my arrival, they said to "just drop the key in the orange box and we'll check it in later". I was there prior to the 2:00 deadline for the first extension, however, they did not log the truck in as "arrived" until 4:21 PM, over 2 hours later, and charged me 40 $for the additional rental day and 28 $for the Safe Driving insurance. I request these charges be refunded to me promptly.Carl J.
U-Haul did not send pickup email on-time so we had to wait for them to open (late) so we were almost an hour late getting the truck. It had NOT been cleaned out prior to us picking up - there were screws and nails in the box we had to clean out before putting furniture in it. Upon returning the vehicle, I checked my account to find I have been charged TWICE. I left a note with the key at the return. This needs to be returned ASAP to my account. So far ZERO response from U-Haul or this location.Jennifer E.
Le client n'a pas laissé de commentaire.Donald L.
Le client n'a pas laissé de commentaire.Jennifer S.
I arrived to return the rental at 3:56pm on 10/24/2017 (and didn't need to return until 10/25/2017) and the gate was locked. I called the number and a man answered. I told him I was there to return a rental and he told me to park the truck off to the side and put the contract and truck key in the drop box. I asked him when did they close and I never got an answer. Not very helpful at all. I called today 10/25 to see if everything with the rental return was OK (gas filled to the proper level and truck was cleaned out) I got a voice recording and left my number at 9:07am and it is now 10:12 and still have not received a return call. Very poor service at this location. I will never go to this location for any of my future U-Haul needs or to drop off any future rentals.Michael R.
Le client n'a pas laissé de commentaire.Dale B.
Wouldn't go anywhere else. Troy was a blessing for All that he had did with me. I can't wait to rent another one from his location. Best sevice far beyond the other Uhaul dealers in the areaDonna B.
When trying to return equipment the secured gate was malfunctioned. Was unable to drop off at facility. Called uhaul and was directed to different location. Equipment was not checked in until three days later and I'm still disputing the over charge to my cc. Plan to have security camera records from storage facility and recorded phone conversation with uhaul submitted to cc company.John G.
Great customer service...truck was clean..nothing to improve upon.Tina C.
Were not open at the time they stated. Called and the person who answered was extremely rude.JONATHAN C.
Sign on gate said office hours began at 8am, but no ending time posted. Gave a phone number - I called, and left a message at 11AM, when I arrived. I tried calling that number several other times, only to get a machine. There was a key/contract drop box. I filled in the gas, and wrote a note with the contract that I had scheduled this drop-off at this location to be completed by noon, and dropped off the truck outside the gated compound. Arriving at 11AM one would think that someone should be available. I left my cell number, as well, with the key. No one called me. I drove by the next morning and the truck was still outside the gate. 24 hours after the drop-off did my contract finally get closed out.THOMAS T.
There was a location closer that we could have gone to.JOHN D.
Le client n'a pas laissé de commentaire.Stephen H.
I have used Uhaul a few times in the past and I find it the best way to go compared to other rental companies. I have never had a bad experience with U haul..Iris K.
Le client n'a pas laissé de commentaire.Donna S.
Le client n'a pas laissé de commentaire.Elizabeth L.
The owner was very accommodating. My scheduled time for pickup was 2 hours later than I needed it and he was able to get it to me earlier. He had the dolly and blankets already in the truck and very quickly checked me in and out.Cynthia A.
Le client n'a pas laissé de commentaire.Jeannine S.
move went well , no problemschris A.
Le client n'a pas laissé de commentaire.raymond R.
To be adviced with a hour of my reservation time that the facility would be closed for TWO hours for a lunch break was beyond unbelievable at first but I got there in just enough time after the little notice then to not be aware of adviced the truck I rented did not have a ramp and when tried to call and explain of course no answer do to the extended break I've never heard of but then to advice him the equipment could not get used and still be charged for it after the many years myself and my family has used this company pissed me off and the experience CRAPTashawna M.
Le client n'a pas laissé de commentaire.STEPHEN P.
Great experience!!!Tabatha S.
We did a night drop off and had to call the # posted. The man was rude. It was not posted where to park the van. We typically have good experience w/ U-haul, but this was terrible on both ends.CYNTHIA M.
The fellow that runs it was very nice, but he isn't on site you have to call and meet him there. I didn't know this when I first picked up the trailer and while I was out I went buy to get the trailer earlier than I noted on my reservation and arrived about 45 minutes early and had to wait for him to show up. Same when dropping it back off had to meet him at location. Again the fellow running it is very nice, hooked and unhooked the trailer. The only reason I wouldn't rent here again is because no one is on site.Timothy W.
Le client n'a pas laissé de commentaire.ROY V.
explain how the trailers' options work. Offer information about using the vehicle trailer. Make the lights work before letting me go find another dealer. I had to open the top of my car to get in and out of it.WOWMICHAEL M.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Kristen W.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.KRISTEN M.
Le client n'a pas laissé de commentaire.Alyssa H.
We're not open when drop off occurred.R. SHAWN F.
Get some more moving supplies to sell in the office.VALERIE S.
He wasn't even supposed to be open that Saturday but came in especially to rent the U-Haul to us. Really appreciated that!AMY F.
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.NICK H.
Our reservation for a 26 foot truck got cancelled on move day n we got stuck with a useless 14 ft truck.. too many trips n miles i also had to pay forJASIN C.
Le client n'a pas laissé de commentaire.ASHLEY T.
Le client n'a pas laissé de commentaire.SUSAN H.
Le client n'a pas laissé de commentaire.SHANNON W.
great service, will definitely use this location again!Loell P.
Have someone there when someone is supposed to pickup and dropoff the vehicle. When someone pre-orders a dolly, make sure it is in the truck. Truck was great and reliable. I would use Uhaul based on the truck, not on the customer service aspect.KIRK S.
Just had a hard time adjusting the mirrors,but the truck didn't have many miles on it,so it was broke in yet....All in all it was a good experience. Thank You.PAMILA K M.
I wound up returning the truck after the store had closed. The reason for this was that I could not find it and no one I asked was able to tell me where it was other than "Route 9 and Rock Cliff Drive." There is only one small sign that's not really visable and the location itself is downhill, out of the line of vision.MELINDA M.
Le client n'a pas laissé de commentaire.Joyce C.
Le client n'a pas laissé de commentaire.joyce C.
Le client n'a pas laissé de commentaire.Travis M.
Le client n'a pas laissé de commentaire.HARLEN M.
Le client n'a pas laissé de commentaire.Denise C.
Le client n'a pas laissé de commentaire.MARSHA M.
The truck I had was needing service, and didn't have all the equipment I had ordered for my moveDWAYNE W.
location is not well-marked or easily identifiable in anyway for someone who is not familiar with Martinsburg. The overall placement of this location is difficult because there is not good signage along the main road.RICHARD A.
Le client n'a pas laissé de commentaire.Reed E.
Le client n'a pas laissé de commentaire.WENDY M.
Le client n'a pas laissé de commentaire.PATRICIA P.
The facility where I left the vehicle was closed on Sunday, so I have nothing to add regarding this site.JOEL M.
Owner was late then would not give me the 50 pick up gauantee. Very rude. Then also thirty minutes late waiting for him on drop off. Terrible experience besides the truck running wellBrandon L.
If they could put a sign on the office door or next to the phone indicating the uhaul dropbox is by the entrance.Nicolas G.
Le client n'a pas laissé de commentaire.CARRIE V.
Be present during the published hours of operation. Also, more securely fasten the key dropbox to the fence. (The key dropbox was only wound to the chain link fence with a piece of wire.)Curtis N.
The truck rented was full of ROACHES! I tried to call and get another truck, but no one answered the phone or returned my phone call. The rental area is behind a locked gate and not accessible unless someone is there.Sheral W.
The directions provided by this uhaul location were incorrect, requiring us to drive extra and call the uhaul corporate number in order to find the location. Although the location advertises 24 hour contact, they did not respond to multiple calls for both directions and permission to leave the uhaul beyond the gate as it was closed. The location is very secluded and not professional. I would not use this location again.EMMA H.
Facility not easy to locate if unfamiliar with immediate area. Pick up and drop off are by appointment only ; a frame of business hours would be more convenient. Limited equipment selection available ; storage on site is a plus though.WILLIAM V.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.ANGELA B.