Customer Reviews for Quality Inn Bracebridge
(U-Haul Neighborhood Dealer)

Évaluation :

5

The online check in took several attempts to be successful, uploading the license plate of the vehicle kept saying cannot find the plate so we just manually took a photo so we had it

Évaluation :

4

Key drop (or in this location the front desk) was not clearly marked. We wandering looking a the drop box as noted in our instructions.

Évaluation :

3

The truck was dirty and was returned in that condition. It also leaked and damaged an expensive mattress and computer desk. The truck was too noisy on the highway, couldn't hear anyone in the cab without very raised voices. Not satisfied with this rental at all.

Évaluation :

5

Love being able to drop off independently. Hotel staff/U-Haul staff were very friendly. Lots of parking space.

Évaluation :

1

The owner was rude and not helpful and charged me for items I did not have

Évaluation :

2

Customer service agent seemed to be inconvenienced by our presence.

Évaluation :

5

Trailer lights not working and need to be fixed. Trailer was TR5559A located in Bracebridge. Trailer was clean and performed fine otherwise. Merci.

Évaluation :

1

This location was not a service location. They could only hand out keys. They could not answer any of our concerns that our rental size had changed and we picked up our van, at last minute notice 36 km from our requested uhaul location.

Évaluation :

1

U-Haul Review: Absolute Worst Experience Rating: ⭐☆☆☆☆ (1/5) I recently booked a 10' Moving Van through U-Haul, and my experience was nothing short of a disaster. The confirmation email clearly stated, "We have a 10' Moving Van reserved for you and guaranteed Saturday, 7/20/2024, at 11:00 AM. We are located at 300 ECCLESTONE DR, BRACEBRIDGE, ON P1L1G4." Confident in this "guarantee," we arrived at 11 AM sharp, only to be informed by the Quality Inn front desk that our 10' moving van was not there. The Quality Inn, it turns out, is merely a third-party location that doesn't actively manage U-Haul orders. They just hand over keys, and the van we reserved hadn't been returned by the previous renter. How is this a guarantee? It's misleading and unacceptable. To make matters worse, we had to spend time on the phone with U-Haul, where they initially tried to charge us a higher rate for the only available truck, a massive 26' truck. After some back-and-forth, they reluctantly agreed to honor the original price for the 10' truck, but this was little consolation. We only needed a 10' van, and now we had a behemoth of a truck, which was overkill for our needs, cost more in gas, and was a nightmare to drive. Do not trust U-Haul when they say your order is guaranteed - it's not. This experience was frustrating, inconvenient, and costly. Save yourself the headache and find a more reliable moving service.

Évaluation :

5

More utiility trailers.

Évaluation :

5

I ended up putting an extra quarter tank of fuel in the truck at my cost (approx $60) not sure who benefits from that ? To avoid this you should provide some fuel consumption or mileage guidance so we do not overfill the tanks since we do not have any idea how much fuel we need for our trip or go back to the old model of having the truck filled before each customer receives the truck - $60 is a 17 % over cost that i cannot recoup and not sure who gets the benefit from ?

Évaluation :

1

Waiting for a manager phone call.

Évaluation :

5

Very friendly and informative staff at check in

Évaluation :

3

Straightforward and easy drop off.

Évaluation :

3

- Top of speed dial not visible without bending down. - Speed dial is primarily in MPH, KPH numbers are difficult to see. - Side view mirrors cannot be adjusted on Driver's side and neither can be tilted up/down OVERALL: Trucks are not properly designed to accommodate anyone over 5'9" in height, nor are they suitable for Canadian roads as the KPH speed is very difficult to read.

Évaluation :

1

I booked the truck 3 months in advance. 36 hours before the pickup time they said they could not get me the truck I wanted and needed. Since they left this last minute I could not find another vehicle. I booked the truck for 9am. They responded the day before saying that they open at 9am. When we went to pick up the truck it took the woman over 45 minutes to process us. We took the truck back early and they charged us an additional $20 fee because we brought it back after hours. To say that I am not happy with this company is an understatement. I will never do business with U haul again. I forgot to mention that I put almost a 1/4 of a tank of extra fuel in it before I returned it.

Évaluation :

5

Clarify that the self-service pickup is not available here

Évaluation :

3

I had asked for 12 furniture moving blankets and one furniture cart. I was assured by two seperate agents that the items would be on hand. When I arrived to collect the truck I was told the items were not available and rarely are. It was a major disappointment and serious inconvenience to not have those items.

Évaluation :

2

The truck size I ordered weeks in advance was not available so a larger vehicle with larger gas bill was substituted, I suppose I should be grateful a truck was available. I also requested some moving blankets. This location didn't have a single blanket in stock! This was so very inconvenient for my move. We had to substitute every towel, sheet, blanket to use (all had to be unpacked of course). You would think something fairly easy to keep in stock such as blankets would be available. I have another move coming up in a few weeks. I think I will try the Huntsville location vs Bracebridge. They have better reviews but they were scheduled to be closed during the time I needed the truck and blankets.

Évaluation :

5

Easy and simple drop off process. Also yoir online reservation system is great and call centre staff that both confirmed pickup and deop off details were excellent. Merci.

Évaluation :

1

I had to drive an extra hour to pick up the truck and a half hour extra to drop it off. The dolley we reserved was not there. Horrible service doesn't even come close.

Évaluation :

3

Your current system of renting a truck is so much worse than I was expecting. It has been years since I have needed a Uhaul, and I know that much of the world now functions virtually. However, the concept of reserving a truck without any assurance that said truck will actually be available is ...from the specified location...is very unnerving to say the least. It gets worse. I went online, downloaded the app, and placed 3 calls to you company. The final call with Kristy assured me that all was in order. However, the 20' truck turned out to be a 15' truck and no one had told me this ahead of time. Terrible way to run a business.

Évaluation :

5

Quick and easy and very pleasant

Évaluation :

5

Quality inn/Uhaul personnel was very kind and knowledgeable.

Évaluation :

3

Have the trucks check in completed before it is due to check out

Évaluation :

1

I did not receive any of the tools I reserved including straps and dolly. The truck was larger than I want as well and I was forced to pick it up in another town. I did get my refund later that day in Sudbury

Évaluation :

2

Lady at desk very friendly first one I was given had. A flat tire then the other one I got was fine until driving down hwy to Barrie in snow storm whippers just collected snow and I could not see road s covered poor visibility and had to reach out window every 5 min to grab wiper to bang it while driving so I could see. Put half a tank back in truck then was charged 20$ . Honestly not a great place only good thing was the lady at desk to pick up vehicle. Will never use U-Haul again . Would not recommend my friend family or anyone to use this company

Évaluation :

2

Desk staff at Quality Inn only took delivery of the truck key. Had no clue about UHaul procedures. Would not verify mileage, truck condition, fuel level. Parking area was not cleared of snow so vehicle was left at front door of the motel.

Évaluation :

3

They had inventory of trucks this time, so good! usually they don't... and when they don't they don't call to inform me - I have to chase them to confirm the inventory is actually physically there (not down in Orillia!)

Évaluation :

3

There were no blankets, dolly and I don't like the fact that I can't deal with the loaction directly. Initally I was going to have to go to huntsville so I liked the fact I was fully able to do an in town move from Bracebridge in the end.

Évaluation :

4

Outside of having the requested equipment available ( asked for a larger truck than the 10 foot I got, was told nothing bigger was available, yet a larger one sat untouched during my time for move and longer). Outside of that, pretty simple too order and complete the process.

Évaluation :

5

It took me sometime to reserve a 17ft truck ( which I did not get)finally reserved a 20ft truck in Bradford ON. Moving from Sutton to Orillia on December 1st. On November 29th got a call from U-Haul telling me the truck was not going to be available but they had a 15ft. I was not happy. Finally after some frustrating conversation U-Haul representative found a 26 ft truck in bracebridge but wanted it returned to Bradford,which didn't make sense to me (Bracebridge is half hour drive away from me Bradford is an hour away) I go to bracebridge to pick up the truck only to be told they didn't have it. Back on the phone to U-Haul to resolve this problem .End result I ended up with the 20 ft truck and returned back to bracebridge., after a lot of frustration and stress I wil never use U-Haul I felt like I was of no importance just another dollar

Évaluation :

5

It was pretty simple, can't ask for much more. Do you do a valet service where you come get it from my place after I'm done with it? That could be something to look into?!

Évaluation :

3

When we dropped off the truck we wanted to let them know that we had issues with the rental truck during the drive but her response was "I don't care". She said she could make a note that there may be an issue but that nothing would likely happen with it. We explained that the truck had to be shifted manually for the last 1,5 hour of the drive and that the ABS light came on for most of the drive. She said she would make a note but other than that she did not seem too concerned. However the truck should not have been on the road as it was not safe to drive.

Évaluation :

3

I was overcharged for fuel. I had to resolve it by emailing a photo I had fortunately taken to prove I actually returned the vehicle with more fuel than I received it with. I was then issued a credit

Évaluation :

2

But you need to more truck available in this area

Évaluation :

5

Ensure all staff at location are trained for rentals. 1st person could not locate the keys and we had to wait for the other person to come back. I found the mobile check in very cumbersome and was not aware of the additional identification process that would follow when we picked up the truck. i did not have additional identification documents with me and was fortunate to be able to have contact information with me for additional contacts

Évaluation :

5

The service at the Bracebridge location was amazing. The truck was not so great. Luckily we didn't have to go far I don't think the truck would be safe on a long haul or on the highway. The process took us forever as well. I don't allow my phone to know my location and that was another issue. The staff at the hotel where we picked it up were patient and extremely thankful for our patience and knew how to help us. Also, the price for mileage was more than the cost of the truck and we went under 20km! Seemed a bit more than pricey that way. But it got the job done.

Évaluation :

1

Paid for the full rental amount in cash at the front desk at Quality Inn & was charged an extra $33,94 CAD nearly a week after returning the U-Haul vehicle with no reason for why I was charged for it. Indira Singh stole this money from me.

Évaluation :

5

I was charged 15 Litres of gas when it was filled to the same line when I picked it up. It seems they weren't aware of the fact it was less than 3/4 full when I picked it up.

Évaluation :

5

No air conditioning on hottest day in history

Évaluation :

3

There was no drop box so please indicate just to leave at front desk at wuss as pity inn so others dont have to drive around looking for drop box .

Évaluation :

2

Door wouldnt close properly on drivers side. Was given a rate of 69 cents a litre and was charged more. Was given a smaller uhaul then ordered and the people at site argued with me that it was my mistake..

Évaluation :

1

Maybe start by giving people what they've ordered there was no dolly on the truck. They only gave half of my cash deposit back which I don't know why I'm still disputing that with U-Haul. They have a third-party where you pick the truck up and do the business at a hotel with the check-in people they don't know much about the trucks at all except how to give you one and take your money and then someone steals half the money out of your deposit and they look at the customer like it's my fault and they don't just go into their money and give me their money to make up for it but they just tell me I got a call U-Haul don't rent U-Haul from Bracebridge bracebridge Ontario. There are a bunch of rip off artists and the hotel quality inn that they're associated with a rip off artist as well. I stayed in a room one night and it was so outdated their pool in the workout room is from the 80s and it's and it's been through at least three owners in the last 10 years there should've been some upgrades the restaurant there sucks, and the weird thing is they've got lots of business. They have Hammond bus, Northline Xpress stopping there they have U-Haul renting out of there you figured that they'd have the money to upgrade their property. it's such a beautiful location right at the river. The lady Muskoka docs there as well beautiful scenery, beautiful patio to eat on but the people who are running it don't know what the heck they're doing. I think they have more money than brains. And that's OK let them do it how they want but they won't be getting my money ever again..

Évaluation :

5

The location and service was excellent but I will never use u-haul ever again based on their oppressive pricing and inconsistencies.

Évaluation :

4

Easy to reach location however pick up truck was filthy. The side was full of dried dirt, steering wheel sticky, console sticky. Lucky I had some wipes in my bag. Was in town to help daughter move and needed truck just for a short time.

Évaluation :

3

Location didn't open until 10 am. When the original reservation at another location was moved here, I was told by the dispatcher that I could access a lock box key before hours through the U Haul app. I got there at 8:30 and no lock box. Finally at 9:45 I went into the hotel (where the office is located) and the woman told me they don't do lock boxes. I must emphasize that she was very helpful and pleasant to deal with. The problem was the miscomunication between the location and the dispatcher. I had to scramble to make new appointments at each of my stops. Otherwise all was great with the rental

Évaluation :

3

During operating hours have someone come out and verify condition of vehicle.I personally took pictures of the vehicle for my own peace of mind

Évaluation :

4

My biggest difficulty was during check in and being technically challenged

Évaluation :

1

The staff dispatching the equipment was not properly trained and could not handle any issues. When they tried to get help at the main office they were put on hold and when got through were also not trained properly to handle issues. Uhaul needs to step up their customer service and training. We had a very bad experience and would recommend uhaul to anyone in the future

Évaluation :

4

The truck served the purpose of towing my travel trailer home from southern Alabama to Ontario following a bad car accident. However it was a miserable drive. It was bumpy and loud. The truck is so noisy my wife and I had to yell at each other. The truck should have cruise control. My leg is still sore after a drive of 1600 miles.

Évaluation :

5

Honestly the "pick up with only your phone" option was confusing and cumbersome. And I still had to pick up the key from the desk after it was all done

Évaluation :

4

Windshield wiper fell apart on route and we had to buyva new one and replace. Seemed to be an issue with transmission and/or brakes. Very bad juddering on acceleration and deceleration. Very bumpy, uncomfortable ride!

Évaluation :

3

I was told on arrival that the location didn't open until 10 am. I had reserved the truck for 730 am. Had to beg to get the truck. Then I was advised I had to have the truck back by 130 pm. How do you charge a full days rate for 6 hours. Not impressed but did enjoy the truck and the way it handled.

Évaluation :

5

Odor in the car from past usage Not a fresh smell of being cleaned

Évaluation :

1

Misleading charge $60 gas for 38 km.

Évaluation :

3

I would strongly suggest that there was some kind of sign, or window decal, or any form of indicator that would assist someone finding the uhaul pick up site? There was absolutely no signs posted anywhere, that would suggest that a uhaul location was there at the spot to pick up the truck. I had to call and find out (after driving in a few circles) that the place was inside a quality inn hotel to pick up the keys and register.

Évaluation :

5

There isn't a drop box for the vehicle key at this location. Take the key inside the Quality Inn office. The front office staff are very helpful.

Évaluation :

1

Rented from a hotel in Bracebridge that unfortunately was the town's U-Haul franchise. Staff were clueless about the equipment and largely indifferent - anyone who came through the door after me took precedent over my rental. Then had to spend over an hour digging my cube van out of the snow (photo available) and fuelling it. Obvious case of the hotel's management milking U-Haul with absolute minimal effort and expense. Good experience overall with U-Haul elsewhere, but this is a terribly-run franchise. As a Bracebridge resident, I'm embarrassed.

Évaluation :

1

Will never use uhaul again. Hours at Uhaul office/Quality inn are terrible. Office is not open until 10am is total BS..1/2 the morning is gone for any type of move. I got charged $14 for fuel because appartently the tank was not exactly at 1/2 fuel. Stupidity to have a customer try and bring back tank at exactly 1/2. Everywhere else the vehicle brought back at full..which is easy to do!. I had to go to gas station as soon as I got van and fill up. Very inconvenient. Plus van did not have cruise control which is a necessity for hwy driving.

Évaluation :

1

Charge me what I was quoted. It was almost twice what was estimated. The quote was in kms. but I was charged for miles. Have working windshield wipers, the rubber was gone and I was driving in snow. I will certainly tell everyone I talk to not to use Uhaul.