We requested and paid for moving blankets and there weren't any in the truck that we picked up before business hours. This made our move substantially difficult and some of our items were damaged as a result. To add insult to injury, Uhaul customer service was unable to credit me for the charge over the phone. They called the pickup location while I was on hold and then told me the refund would need to be done in store. I drove all the way back to the pickup location only to have the shop owner tell me that he couldn't do it. Still don't have a refund.douglas W.
Customer Reviews for Qwik Pack & Ship
(U-Haul Neighborhood Dealer)
Pour nous contacter
Clayton, NC 27520
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 10 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Qadree S.
check equipment after each return for cleanliness. The cargo van was filled with Dog hair and smelled horrible. The smell intensified with the air conditioner on so we had to rid with the windows down. Also, dog hair was flying everywhere with AC on as well. Very BAD experience.Acoya F.
Le client n'a pas laissé de commentaire.Tonia B.
Le client n'a pas laissé de commentaire.Walter J.
Le client n'a pas laissé de commentaire.IGNACIO C.
Did not have the truck that I reserved, huge pain without the ramp , had to leave some of my stuff back in Raleigh , could not load without ramp.David H.
Le client n'a pas laissé de commentaire.MARK F.
There was only 1 guy working and he had other customers so I had to go out and gather the blankets and dolly from other trucks. And the dolly I ordered wasn't available although he did substitute an appliance dolly, but I had no appliances to move. And I grabbed a bag with blankets but there were only 5 instead of twelve but I didn't find out until the next day.Daniel N.
Le client n'a pas laissé de commentaire.MARIEL A.
Le client n'a pas laissé de commentaire.Chad Y.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Jeremy I.
Le client n'a pas laissé de commentaire.IGNACIO C.
Le client n'a pas laissé de commentaire.KYLE B.
They closed earlier than the posted hours and had to drop off. Took pictures of everything myself, just in case there was an issue.Matthew C.
I dropped it off after hours and used the app for return.MATHEW B.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Carla B.
Le client n'a pas laissé de commentaire.BOBBY C.
Picking up and returning the truck was quick and easy!Cynthia S.
Thank you for your help.Vickie B.
Not if you are in. 26 foot truck. The office was hard to find and there was no place to park the truck easily.Anna T.
Was assigned a trailer at another location told to go just before closing. When arrived the trailer was out of commission. Very little tome to make it to the new location.John P.
Le client n'a pas laissé de commentaire.Dan G.
It wasn't the locations I had the issue with my issues were with U-HaulJuanita J.
The van looked like it hadn't been cleaned in a while. There was trash in the door, and cobwebs on the mirror. Plus the back of the van had a ton of dirt in it. The ease of the pickup and location was good.Derek M.
The truck shouldn't have been on the road. The driver side mirror was shattered and unusable. The back of the truck was full of water and I had to clean it out before I could use it. When I put it in reverse, the truck took off, even with my foot on the brake. The only way to stop it was to put it in park. Unfortunately this was on a Sunday and the location was closed so I had to deal with this truck.Jeffrey P.
Have more accurate Hours listed online.Eric R.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.Jonathan B.
It was hard to find The drop off. Once found it was easy.TAMMITHA A.
Le client n'a pas laissé de commentaire.Margaret P.
Le client n'a pas laissé de commentaire.Benjamin D.
Le client n'a pas laissé de commentaire.DOMINICSALVATORE R.
Make sure vehicle clean.Philip C.
Le client n'a pas laissé de commentaire.Tycara A.
Le client n'a pas laissé de commentaire.Romona W.
This location was so far out of my way that I passed three u-haul locations on the drive. It also wasn't open during my time that I requested so I couldn't pick up my mattress covers I paid for.Rachel H.
Le client n'a pas laissé de commentaire.BRODY H.
Le client n'a pas laissé de commentaire.Michael H.
I requested a 20ft truck and I was booked on a truck share by a uhaul rep without being advised the location did not open until 1 hr later. Location had no hours posted, did not answer Took me 1 hr to get my truck through their App....when I returned, the location indicated i was lucky to even get the truck, uhaul site was down all day. Bottom line, its harder and harder to get good service from uhaul and almost impossible to these days do do anything face to face. Every time i rent from them, there is a new change or procedure that they add more work to the customer. Im sorry, but i do not work for you Uhaul....remember ?... im the customer.Robert R.
Horrible experience. Will be calling in the morning about it. Will never use that uhaul place ever again. Super imperfection also. Very disappointed.Kaitlyn H.
The place being open when we are scheduled to pick up would be nice. They were 10-15 minutes late. The uhaul site was down, which took more time, but the gentlemen was very apologetic and clearly felt the frustration of further delaying our pick up. He didn't give us the wire harness to connect the lights until we went in and asked about it. Knowing he had that, if needed (which we did) would have been helpful. Overall, it worked out.Stu M.
Le client n'a pas laissé de commentaire.Sam L.
Le client n'a pas laissé de commentaire.Jerome K.
The store was fine, the gentleman working wasn't very personable. When I decided to down grade to a smaller truck, the clerk didn't give me any information on changes to my contract. A big difference as to now my rental was only 1 day instead of 2, my mileage was alot less and the biggest was the fact the rental office for return wasn't open, so I was charged for an additional day. So much for being helpful & knowledgeable.Pamela M.
Le client n'a pas laissé de commentaire.Yolanda R.
While doing quick pick up online , if there was an actual quicker process that would be great , Thought it would but it toke longer , It seems like in store is a lot quicker . So didn't see the point to quick pick up ? But thanks anywas !!Liesha S.
My card was billed too many time and too high..Amanda S.
The front left tire needed air. The cabin could have been a little cleaner, but was not bad. I would rent again from this location.Myrna I.
Le client n'a pas laissé de commentaire.marilyn W.
Not easy to find. Poor customer service, filthy truck. We looked for the location for at least 40 minutes tried calling several times and could not get an answer. I was sent to a voice mail that was unable to receive messages. When I called the corporate office they said they had contacted the location online and that I would receive a call shortly to help me find the location, I never received that call. I called the location for a forth time and finally received an answer from an employee with a very Nasty attitude from the moment they answered the call. The truck was absolutely filthy on the inside. I would not recommend this location go anyone.Brent L.
Exterior was fine. Cab interior needed some cleaning, especially in the cup holders... There were some maintenance issues that the truck needed but they couldn't really know with out driving the vehicle nor could they actually fix it themselves because they are not an actual U-Haul location, they are a dealer.Dustin E.
Le client n'a pas laissé de commentaire.Jason C.
Nothing neededThomas G.
Le client n'a pas laissé de commentaire.Brad N.
Le client n'a pas laissé de commentaire.Tanya B.
Le client n'a pas laissé de commentaire.ZACHARY B.
Need to clean windshields. It has never been done on this van. I could still see the suction cup marks from when the factory installed the windshield. I have noticed this on all U-Haul vehicles I have rented in the past. Some get so bad that this could be a safety hazard when the sun hits the right way.Denison L.
There was no indication online where the truck was located or how to identify the truck. I had to do a live chat with you.John M.
Le client n'a pas laissé de commentaire.Jose C.
The easiest experience I have ever had.Ayanna C.
Le client n'a pas laissé de commentaire.David H.
A little hard to findMartha R.
It was easy and I will rent from here again. ThanksDORIS M.
Le client n'a pas laissé de commentaire.Whalen C.
Le client n'a pas laissé de commentaire.Richard S.
No designated parking for the truck which made it slightly difficult to find somewhere to park, especially if you're already uncomfortable with driving the truck.Camille W.
The store was close at 10 am and it was supposed to be open also the sistem didn't workEddy C.
Le client n'a pas laissé de commentaire.Tamas S.
Le client n'a pas laissé de commentaire.Yvonne D.
Le client n'a pas laissé de commentaire.thomas H.
We reserved a uhaul about six days before we needed to move and all was well when we reserved it. We requested it being at a local shop in between are move locations. We scheduled it for 10am-3pm enough time for my boyfriend and I to get it go to my house, our storage unit, and his house in one round trip and then to our new house. Two days before I received a text and email saying it was going to be at that location at 10am. So this morning we woke up, went and got the keys to our new place, and went to the location it said it was going to be at. Once we got there they said that our items we requested were not there and it was at a location about 45 minutes away from everything we were moving from and to. We asked if they could do anything there for us and they said they couldn't because everything else was reserved. Then we asked if we could get one somewhere near by and the closest thing available was at this location and was only the van. We ended up having to take several trips back and forth taking longer than expected and since it was just me and my boyfriend it made it very difficult. My boyfriend being a veteran of the US Navy and having many problems it made it very hard for him and I to use all of our force to shove everything we possibly can into a van that we were not expecting to have. We expected better from uhaul and we are very disappointed.Megan L.
Le client n'a pas laissé de commentaire.Xiomara O.
Have a way to verify when rental is dropped off when the store is closed.EARNEST H.
There was no one there when dropped the truck and rv off . And to be drop both pieces at the same time was nice . Costumer service that helped me get figured out. WAS A GREAT HELP! Thank you! Yes I would recommend UHaul to any one.Sherri F.
I would recommend this location only to people who can handle doing everything themselves as no assistance was offered or provided for the return process.Samuel M.
Le client n'a pas laissé de commentaire.James Kyle H.
Le client n'a pas laissé de commentaire.Michael J.
no assistance with the auto transport from the managerMichael J.
Uhaul is my go to rental company. They are well maintained and the staff at this location was pleasant. I would recommend to a friend who is looking to move 100 %.Angelina C.
Mobile pick did not work so I had to wait 2 hours for the location to open (and lost 2 hours of moving help)Jennifer S.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.David L.
I did the app so not to have to wait for all the fill in stuff - this location made me wait just as long as thought I did not fill out all my info. Also there was a wire missing. *** I returned the trailer a few hours later and only got an email this morning saying I just basically returned it which is no true. I have a photo that I took of the trailer and the time in you need to see it. I always have issues dealing with this location and if it was not that my other location where I was supposed to pick it up had an internet problem I would not use this one.LANI O.
Be sure to keep vehicles cleaned and full of fuel so that customers won't have stop and get gas right away from pick up.brinda W.
Le client n'a pas laissé de commentaire.Maggie B.
Every thing was fine.Jean T.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.donnie M.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Mark G.
I reserved 2 dollies and regular one and appliance one. I picked up the truck using the app and the dollies were not in the truck. very disappointed.George V.
Le client n'a pas laissé de commentaire.Geoffrey L.
THERE WAS A SMELL IN THE DRIVERS CABIN THAT DIDN'T SMELL NICE.Donald S.