Customer Reviews for Rt 9 Sunnys
(U-Haul Neighborhood Dealer)

59 évaluations

1316 Edwin Miller Blvd   Martinsburg, WV 25404

(304) 262-6093

Heures d’ouverture

  • Mon-Fri: 6 am–9 pm
  • Samedi : de 7 h a.m. à 9 h p.m.
  • Dimanche : de 9 h a.m. 7 h p.m.

Services dans cet établissement :

Pour nous contacter

(304) 262-6093

1316 Edwin Miller Blvd
Martinsburg, WV 25404

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 6 am–9 pm
  • Samedi : de 7 h a.m. à 9 h p.m.
  • Dimanche : de 9 h a.m. 7 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All good on this end to.

walt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra F. 
Évaluation :
1

I arrived at the pickup location on-time the clerk was busy taking care of other people in the convenience store, she pulled up my rental agreement and discovered that uhaul had canceled my pickup at this location, because the truck I was supposed to get had been extended by the previous renters. I was directed to another facility in the area. Upon arrival at the other facility, which was closed, I proceeded to call customer support where I spoke with a very indignant person, I don't recall her name, but she was downright nasty towards me. She started off by saying I was late to my pickup which is why they canceled my order. I corrected her on this, and she got even more hateful in her tone. I have never been so disappointed in the customer service I received with uhaul. I explained that I was told it was canceled because the truck I was renting was not available, and the other facility was closed. She didn't offer any solutions, was rude, and was definitely trying to make the situation my fault. I am very disappointed that uhaul would extend a rental for a vehicle that was reserved. I mean isn't that what reservations are intended to insure that the vehicle you require is available. I think that uhaul needs to require that extending your contract be done in advance in order for uhaul to contact the next person holding a reservation time to reschedule or make other arrangements, I was in tears, crying and shaking, this was my reserved time and they had just given it away without even making any effort to contact me, I was standing there on my only day off with no truck available and no options from uhaul customer service. I literally move every 6-12 months and I always use uhaul, I get no discounts for my loyalty and now you've given me a reason to look elsewhere on my upcoming move in May. Please give your customer care people some training in human kindness, moving is stressful enough without someone trying to turn their mistake into the fault of the customer. I was where I was supposed to be, when I was supposed to be there, your company created the situation by giving my rental away and I was not given enough compensation for my stress, anxiety, pain and suffering caused by your negligence.

Debra A. 
Évaluation :
1

Complaints were issued via phone to U-Haul. Field Mgr was supposed to call, but never did. Driver side headlight was out & spit tobbaco covered driver side door. Cargo dolly was ordered with rental but was not inside truck. Dealer was of no help. Chat texting was a waste of time. Phone call didn't produce any response. Terrible overall experience & no one within the organization seemed to care or followup, as promised. Shameful customer service.

shelly R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lucy S. 
Évaluation :
5

Easy pickup, easy dropoff. Equipment was in excellent shape and they had exactly what we needed. Both customer service agents were friendly and professional. A bonus was they were open on a Sunday!

Lance M. 
Évaluation :
5

All went well at this location I have rented from here before and I would go back again. Great place with all the help needed.

TROY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

This was a secondary pick up place, the original place was closed. The clerk at Sunny's was very nice and accommodated for the 1st place being closed

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

No improvement needed as far as I am concerned.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
2

I have been renting from UHaul for over 40 years. This is a review of UHaul itself more so than the rental pick-up location. Your online process has flaws that need to be addressed. I had included a dolly as part of my order. When I arrived, I was told that the location did not have dollies. Then I was asked questions to which the answers I had already entered online previously. This is irritating to the customer. The truck cab was not cleaned out. This is OK until during the, once again, online based check-in process, I was asked if the cab was clean, and otherwise I would pay a charge if I returned it in the same condition. More importantly, the windshield had not been cleaned for a long time apparently. Besides the dirty condition on the outside, the inside was so smudged as to present a safety issue. This is unacceptable. It is poor business practice to not have the fuel at full for the customer. Any quality rental car company does this. It is irritating to the customer to try to fill back up to, say 15/16 full. This lack of service reflects poorly on UHaul. Finally, the Uhaul return process needs fixing. I was given a return time that was a full hour before the location opened. Coordinate the return times with the location open even if that means the rental time is extended (without additional charges). Certainly, with the online check-in process, the customer better have a smartphone, good connectivity, and know how to use the more advanced functionality required for check-in. It is irritating that Uhaul would charge a $20 "convenience" fee to check customer returns. Is the customer now doing the clerk's job? And if not, why does the customer have to pay to have the return check-in done by the location? All these business practices reflect very, very poorly on Uhaul.

Alan T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alisha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
1

I had to remove the trailer off the hitch by myself. I was not strong enough and had to call my daughters boyfriend to come meet me to help.

Tracy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILORVER B. 
Évaluation :
1

Website is mid informed on hitch size for car trailer. Location had no hitches to rent. I had to drive to advance auto and purchase a 50$ hitch to make everything work. No light adapter for vehicle or none to rent. Straps was to short on trailer lucky I brought my own. Location did the best they could uhaul just is no equipped for car towing. Also could drop off at a different location had to return it there .

Dennis C. 
Évaluation :
1

Charged my card twice

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Charles M. 
Évaluation :
5

Excellent customer service cashier Kim is very helpful and great customer service

sunny M. 
Évaluation :
3

This is a gas station, convenience store, the clerk was busy with a number of customers, and was not real helpful with what I needed.

Mike S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

The manager did a very good job quick rental easy return...

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl M. 
Évaluation :
5

Sunny is awesome and so convenient. And a gas station to. So no search to fill up andhe has alot of room on thr property to maneuver the truck.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher N. 
Évaluation :
1

Make sure key is kept in lockbox After refunding money don't charge it back

Michael Paul M. 
Évaluation :
1

Rude customer service. Have rented several times from them. Vehicles always dirty and smells. I'm done!! Never again

Kim B. 
Évaluation :
5

I don't have any suggestions. The staff was excellent and I was able to park the trailer just fine, and there was plenty of space to maneuver.

Lon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
5

If I could give 10 stars to this location, I would. I called several other uhaul locations in the area for help finding an auto transport, because my wife's car broke down 3 hours from home, no one at any other location I called showed an ounce of empathy or was remotely interested in helping me find a trailer that suited my needs. Luckily I stumbled upon this one and the gentleman that answered the phone was pleasant and extremely helpful, and was able to get me a trailer same day and the service was excellent!

Trace D. 
Évaluation :
5

This rental location is Tops! Worth the money and a good value.

james S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD L S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

While again, the customer service was excellent, there was no signage telling me I was at a Uhaul center. I saw Uhaul trucks and trailers sitting behind a gas station I've never heard of. I went ahead and parked my Uhaul truck in the lot along with the other Uhaul trucks, then went into the gas station and told the clerk that I was confused, & that I was looking for the Uhaul center. She told me I was in the right place, and I had to wait to be served because she was ringing up gas station customers. This isn't a big deal to me, I'm a very patient person, but as I waited to be helped, I couldn't help but to notice all the glass bongs and pipes that were on display to be sold. While it is legal in this state to sell these items, I think it's an association that could possibly tarnish Uhaul in other people's opinions. The only real issue I had was that there was not one sign anywhere, inside or out, that let me know I was at a Uhaul drop off point. The clerk agreed with my assessment. I think you need to have a big sign out front that let's people know that this is, in fact, a Uhaul center. That's really my only complaint. The clerk was as wonderful as the folks that helped me in Texas.

Jason L. 
Évaluation :
5

CAn't think of anything, we had a good experience using the service.

Tony N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine F. 
Évaluation :
1

The truck wasn't clean clean when I picked it up, but they charged me a fee. The attendant disputed the return time and I to call u-haul to make sure I was being charged correctly.

Mark C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Experience was great and the clerk friendly. One of the best locations I've rented from across the few times I've used neighborhood uhaul dealers

Jakub K. 
Évaluation :
5

The trailer is in pretty poor shape overall. This is not the fault of the location but in my opinion the trailer should likely be retired from service.

Jaymes C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Everything went smooth with the rental and move. Highly recomend Sunny's to anyone who needs moving equiptment.

Carrie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
3

Make sure the staff is trained on the returning of the trucks. She was pleasant, but I ended up getting charged for gas, which I had to call UHaul and get that figured out. PEOPLE make sure you take pictures of your mileage and gas gauge. This is the 2nd time I have had issues with this.

Cindee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
1

Worst U-Haul rental experience I ever had, A management issue not an employee one. The young man was very personable but clearly out of his depth. This location is at a Valero gas station and as the only person there, the young man was trying to handle both gas station customers and U-Haul customers at the same time. I had reserved a furniture mover but was told they "didn't keep one in stock. I had reserved online but ended up having to give the same information all over again. Then it turned out the assigned truck was unusable as it had a seat belt wrapped around the passenger seat that could not be untangled. The employee had to call for help because he didn't know how to change the information in the system. And then we found out later when we dropped off the vehicle at a different location that he had failed to change over the odometer information and so it looked like we had put over 5 000 miles in 24 hours! Fortunately the place where we dropped off the vehicle was a full-time U-Haul location with a very professional general manager who fixed the problem in 3 minutes (compared to the 47 minutes it had taken to pick up the U-Haul in the first place. Note to the U-Haul franchisee--Either run gas station or a U-Haul location but don't try to do both if you are only going to staff one employee at a time. The young man was clearly trying to do the best he could but what he was asked to do was not realistic

Mary P. 
Évaluation :
3

Easy pick and person was nice to work with.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry F. 
Évaluation :
4

The people at the location did a great job but the u-haul website had problems that resulted in significant delays to my pick-up. Again this was not in any way the fault of the employees at the location. The portal website they were using in order to initiate the rental was in some way broken.

Peter S. 
Non les évaluations ont été soumises pour cet établissement.

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