Customer Reviews for R&B Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great place

Évaluation :

5

Well kept and the team is easy to work with!!

Évaluation :

3

The fuel tank was on empty when I picked up the truck. Even with getting partially reimbursed, I still had to take time out to refuel before even taking the truck to the location. Also, the mobile app crashed right after I received my access codes and I wasn't able to get access to the truck at least 30 minutes into my usage time. The app needs some work and should be able to store that information in case the app crashes for anyone else.

Évaluation :

5

The app does not work well and made registration very time consuming.

Évaluation :

5

extremely friendly and helpful. Quick rental process.

Évaluation :

1

I had my wife pick the truck up because i unfortunately had a last minute meeting, I told my wife that everything would be ready and she should be in and out without any questions or issues so she did not question the process. The lady who checked her in was not prepared, said her computer would not work, did completed a through walkthrough with my wife and just gave her the keys. The gas tank was empty so my with had to fill the tank before the journey even began and then again before she dropped it off, so i paid for a tank of gas that i should not have. This location should be removed from an approved location, U-Haul company is better than this I hope. Not enough time or space to express my frustration with this experience and my next move may include Enterprise.

Évaluation :

5

I was not aware this was a UHaul location, from the outside it looks to be a bunch of storage garages, maybe a bigger sign up front might help business, even with the new apartment complex being built next to it, good opp to get those movers business and team up with the property manger.

Évaluation :

5

Great professionals to work with. Efficient, no run around. Pay your rent, call with a question, they were prompt & courteous !

Évaluation :

5

Charged me extra day on return Does not answer any emails sent

Évaluation :

5

Very roomy and clean, Very reasonable rental fee and easy access to unit at all times and very secure. Staff is friendly and helpful. Will definitely use them gain if needed.

Évaluation :

5

They provided excellent service and were responsive to my needs.

Évaluation :

5

Customer service was very good. Cold morning and the customer service rep had our van started and warmed up! Very nice!

Évaluation :

5

We rented a unit for about 5 years with no issues ever.

Évaluation :

5

Thanks, the van was easy to use and the service person did a great job. Would use this location again.

Évaluation :

5

Very easy and quick to pick up and drop off. also very convenient to where I needed to move.

Évaluation :

4

After hours assistance. I had a 10 pm return at a storage facility that was fenced in and needed a 4 digit passcode. The code did not appear when I was doing the return on uhaul.com. I tried multiple phone numbers but was on hold the entire time which was a good 90 minutes. Luckily I saw a chat button and tried it. The first person was zero help. While on hold I tried the chat again and a different person (Shanta) assisted me. She was very helpful and was able to give me the code.

Évaluation :

5

I did not receive the dolly I paid for.

Évaluation :

1

There were no instructions for how to get into the picked facility. We got locked behind the gate and had to call to get out. There was no sinage about u-haul anywhere.

Évaluation :

5

I moved out on 3/17/2021 @ 3:05 pm. Not 3/19. I called the supplied phone number as I pulled through the gate to inform you of my move out date and time. The call to inform you was made with the knowledge that I would be billed for another month on 3/18/2021 if I had not informed you.

Évaluation :

3

The 24/7 pick up was a pain in the ass. Would never use that again.

Évaluation :

5

I moved out on Thursday, January 7th at 1:45PM. Not January 15th. I would have been able to close out if someone was there that day!

Évaluation :

5

The truck was behind a locked gate. We were not given the access code to the gate when u haul confirmed pick up location We were using the 24/7 pickup. Fortunately the proprietor answered the phone and gave us the code. Helpful if we are provided the access code when the truck is confirmed the day before.

Évaluation :

5

Very accommodating. Excellent customer service.

Évaluation :

5

Nothing. Website was nice, easy and the service was friendly

Évaluation :

3

Make sure when returning truck that the code to the facility is sent.

Évaluation :

3

The check in process for customers like us doing this the first time, self serve… Was a little bit overwhelming and we were having some issues with connectivity and getting gate codes to get into the property… However the customer service reps were excellent in helping us navigate through the process. This was convenient because it was a holiday and was one of the only places around us to rent the vehicle that we needed. Other than that I would always prefer to have an in person experience to take away all the stress from trying to check in using technology… :-) I would definitely use this service in this location again if needed in the future and will be easier than next time.

Évaluation :

1

Over charge

Évaluation :

5

Best storage unit in town!!

Évaluation :

2

800 Uhaul rep should have been more clear about pick up location. I was inquiring about a location near me and the rep scheduled pick up at a location way out of my way. It probably was the only one that had the vehicle I needed, but I did not know that. Also with 4 or 5 different renters in my area, I feel that could have been discussed more. Location was hard to find. Very small sign. Office was very small and had a bad odor...I could even stand in there. I would not use this location again. Also was quoted a rate from 800 rep and when I called to confirm, it was a much high rate. Would love to listen to the recording. Ended up talking to someone else and received s better rate...waiting to see what is charged to my credit card.

Évaluation :

1

You need a U-Haul Location that is closer to "City Limits" because it was a "Little Far" for me to travel! Thanks! Dave Lane

Évaluation :

4

Therisa was very courteous and helpful. The van was very clean and they even warmed it up for me while we were doing the paperwork on a cold wintery day.

Évaluation :

2

The rental van was clean and ran well. However, there was a major issue in terms of communication. Neither the authorized dealer nor UHaul itself told me that I was supposed to use an app to pick up and return the rental van. When I showed up at 3 pm to pick up my rental (after having confirmed my pickup time over the phone with the authorized dealer that morning), the dealer was closed. I tried calling the dealer who never returned my calls. I returned the next day at 9 am and waited another 30 minutes. No one showed up even though the office was to open at 9 am. Only because Uhaul had called me after I missed my first pickup time, I found out about the app, but it was not made clear to me that I needed only the app and did not need to get a key from the dealer's office. This lack of communication set my moving plans back by half of a day and made my move even more difficult than it needed to be. Lastly, when I returned the van, the app said to leave the key in the Uhaul dropbox but there was no dropbox. I also had a lot of trouble with the app because of how it formatted my surname. For future customers, I recommend that you clearly explain that the app should be used and that using the app means you don't need to work with a person but can pick up and return the rental on your own time.

Évaluation :

5

Bill was a nice guy. Very pleasant and friendly.

Évaluation :

5

They are only open until 1 pm on Saturdays but the website offered a 4 pm time. I did not need it that late but just want to let others know! Wonderful experience!

Évaluation :

4

The people at R&B Storage are the nicest people I've ever dealt with in auto or truck rental..They are totally helpful and honest.. I dropped a 100 bill from my wallet .. It was found by the lady taking care of me in the office.. She contacted me after I had discovered the money missing and I received it back from her this morning when I returned the van.. This is the most powerful advertising you could ever hope for..They are a tremendous boost to UHaul and I will always rent at Uhaul and tell all my friends of your courtesy and honesty. Good Job UHaul!!!!

Évaluation :

5

The calculated price I received on the email is not the best combination. I want to email customer service but the email listed on the email received does not exist. Can you review and advise of correct email to review fees charged...

Évaluation :

4

awesome van, brand new, ran well. The storage company owner was very helpful. I would rent again.

Évaluation :

5

Great experience. Theresa @ R & B Storage was very nice!!