The fuel tank was on empty when I picked up the truck. Even with getting partially reimbursed, I still had to take time out to refuel before even taking the truck to the location. Also, the mobile app crashed right after I received my access codes and I wasn't able to get access to the truck at least 30 minutes into my usage time. The app needs some work and should be able to store that information in case the app crashes for anyone else.
Susannah Smith
R&B Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Medina, OH 44256
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The app does not work well and made registration very time consuming.
Sandy Finkextremely friendly and helpful. Quick rental process.
BROOKE MCNEELYI had my wife pick the truck up because i unfortunately had a last minute meeting, I told my wife that everything would be ready and she should be in and out without any questions or issues so she did not question the process. The lady who checked her in was not prepared, said her computer would not work, did completed a through walkthrough with my wife and just gave her the keys. The gas tank was empty so my with had to fill the tank before the journey even began and then again before she dropped it off, so i paid for a tank of gas that i should not have. This location should be removed from an approved location, U-Haul company is better than this I hope. Not enough time or space to express my frustration with this experience and my next move may include Enterprise.
Doug BuchanI was not aware this was a UHaul location, from the outside it looks to be a bunch of storage garages, maybe a bigger sign up front might help business, even with the new apartment complex being built next to it, good opp to get those movers business and team up with the property manger.
Jeffrey Ferringer