App Check in and check out was way to complicated and time consuming
MICHAEL L
R&B Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Medina, OH 44256
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- 4,0 - Cote moyenne des clients
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After using the app, I'm returning my truck and following the directions. I did not receive the pin to open the gate for 35 minutes. It kicked me out. I had to call for help. They had me on hold for 15 minutes.Put me in New York to speak to somebody.Nobody nobody ever opened the gate.Somebody came along whose stores items at this storage place and loud let me in. It was horrible period.
ETHEL SThe check in even after doing it on line took way longer than it should. Should be a much simpler process.
Kevin RDisappointed with the overall experience as I booked a 10' truck weeks ago and was informed the day prior that both the location I confirmed for pickup and the size truck were not available. Customer service rep that called was rather dismissive of the inconvenience the changes imposed on me. She snarkily informed me that U-haul doesn't guarantee the location nor vehicle type but rather guarantees they'll find you something somewhere. Might as well quit taking reservations if that's the case. Experienced a late start as well as the truck was not put into 24/7 so I had to wait for the facility personnel . Not your best showing.
Matthew GHi , I chose this location since it was a 24 hrs drop off location. The place was closed when I arrived to drop of the vehicle and not accessible due to a security gate and a number pad to open the gate. I was not informed by Uhaul about the security code. I had to wait for an hour at the gate to connect to customer care to get the pin. After I get in there is no way I can get out unless someone else keys in the code again from the outside. It was a bad communication about the details of the drop of location. Please fix this communication gap for the customer who chose to drop off at this location
ARUN S